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    EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS
    12.
    发明申请
    EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS 有权
    EDGE在电子通讯中的注入言论

    公开(公告)号：US20160165045A1

    公开(公告)日：2016-06-09

    申请号：US14856033

    申请日：2015-09-16

    申请人： United Services Automobile Association (USAA)

    发明人： Vijay Jayapalan ,  Greg Yarbrough ,  Eric Smith

    IPC分类号： H04M3/42 ,  G10L13/033 ,  G10L13/04 ,  H04M3/51

    CPC分类号： H04M3/5166 ,  G10L13/0335 ,  G10L13/043 ,  G10L2021/0135 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/255 ,  H04M2203/306

    摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

    摘要翻译： 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于在呼叫期间接收来自代理的输入，其中输入引导一个或多个处理器将代理人的语音中的记录语句注入呼叫 ，并且代理人语音中记录的语句存储在计算机可读文件中。 基于与输入相关联的数据并且响应于接收输入来获取代理人的语音中的记录语句。 并将代理人语音中的记录语句插入到该通话的媒体流中。

    Configuring output controls on a per-online identity and/or a per-online resource basis
    13.
    发明授权
    Configuring output controls on a per-online identity and/or a per-online resource basis 有权
    在每个在线身份和/或每个在线资源的基础上配置输出控件

    公开(公告)号：US09338399B1

    公开(公告)日：2016-05-10

    申请号：US11865852

    申请日：2007-10-02

    申请人： Alexander Franco ,  David S. Bill

    发明人： Alexander Franco ,  David S. Bill

    IPC分类号： G06F17/00 ,  H04N7/15 ,  H04N7/14

    CPC分类号： H04N7/152 ,  G06F3/165 ,  H04M3/567 ,  H04M3/569 ,  H04M2203/255 ,  H04N7/147

    摘要： A process includes receiving, from a user identity, instructions for output characteristics including one or more of audio characteristics for rendering or capturing audio data or visual characteristics for rendering or capturing visual data. The process also includes determining, in response to the received instructions, output controls which effect the one or more of audio characteristics or visual characteristics, and associating the output controls with an online identity or resource. The process further includes storing the associated output controls and detecting an interaction with the online identity or resource. Moreover, the process includes accessing, in response to the detection of the interaction, the stored output controls, and enabling an effect, based on the output controls, of one or more of the audio characteristics or the visual characteristics with respect to interaction with the online identity or resource.

    摘要翻译： 一个过程包括从用户身份接收包括一个或多个用于呈现或捕获音频数据的音频特征或用于呈现或捕获视觉数据的视觉特征的输出特征的指令。 该过程还包括响应于接收到的指令确定影响音频特性或视觉特征中的一个或多个的输出控制，以及将输出控件与在线身份或资源相关联。 该过程还包括存储相关联的输出控件并检测与在线身份或资源的交互。 此外，该过程包括响应于相互作用的检测而存储所存储的输出控制，以及基于输出控制启用与一个或多个相关的相互作用的一个或多个音频特征或视觉特征的效果 在线身份或资源。

    Edge injected speech in call centers
    14.
    发明授权
    Edge injected speech in call centers 有权
    呼叫中心边缘注入语音

    公开(公告)号：US09172805B1

    公开(公告)日：2015-10-27

    申请号：US14558893

    申请日：2014-12-03

    申请人： United Services Automobile Association (USAA)

    发明人： Vijay Jayapalan ,  Greg Yarbrough ,  Eric Smith

    IPC分类号： H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/493

    CPC分类号： H04M3/5166 ,  G10L13/0335 ,  G10L13/043 ,  G10L2021/0135 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/255 ,  H04M2203/306

    摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

    摘要翻译： 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于在呼叫期间接收来自代理的输入，其中输入引导一个或多个处理器将代理人的语音中的记录语句注入呼叫 ，并且代理人语音中记录的语句存储在计算机可读文件中。 基于与输入相关联的数据并且响应于接收输入来获取代理人的语音中的记录语句。 并将代理人语音中的记录语句插入到该通话的媒体流中。

    System and method for customized voice response
    15.
    发明授权
    System and method for customized voice response 有权
    用于定制语音响应的系统和方法

    公开(公告)号：US08442827B2

    公开(公告)日：2013-05-14

    申请号：US12818821

    申请日：2010-06-18

    申请人： Nicholas Duffield

    发明人： Nicholas Duffield

    IPC分类号： G10L15/00 ,  G10L21/00 ,  G06F17/28 ,  G06F17/27 ,  H04M1/64

    CPC分类号： G10L15/18 ,  G06F3/167 ,  G10L15/00 ,  G10L15/187 ,  G10L15/22 ,  G10L15/30 ,  G10L17/14 ,  H04M3/4936 ,  H04M2203/2061 ,  H04M2203/255 ,  H04M2250/58

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.

    摘要翻译： 本文公开了用于近似重音源的系统，方法和非暂时的计算机可读存储介质。 实施该方法的系统收集与客户特定服务相关联的数据，为客户特定服务列表中的每个服务生成特定于国家或方言的权重，基于国家特定或方言特定权重的聚合生成摘要权重 并且基于总体权重和针对具体国家或方言的权重设置交互式语音响应系统语言模型。 交互式语音响应系统还可以基于交互式语音响应系统语言模型改变用户界面。 交互式语音响应系统可以基于总体权重和国家特定权重调整语音识别算法。 交互式语音响应系统可以根据演讲者正在使用其他语言的可能性来调整语言模型中的音素匹配。

    Method and system for associating a user profile to a caller identifier
    17.
    发明授权
    Method and system for associating a user profile to a caller identifier 有权
    用于将用户简档与呼叫者标识符相关联的方法和系统

    公开(公告)号：US07787870B2

    公开(公告)日：2010-08-31

    申请号：US11537251

    申请日：2006-09-29

    申请人： John M. Burgan ,  Mohammad Besharat

    发明人： John M. Burgan ,  Mohammad Besharat

    IPC分类号： H04M3/42

    CPC分类号： H04M15/00 ,  H04L63/102 ,  H04L63/104 ,  H04M1/57 ,  H04M1/72563 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42238 ,  H04M2201/18 ,  H04M2203/255 ,  H04M2203/6009 ,  H04M2207/18 ,  H04W12/08

    摘要： A method (10) and system (200) for associating a user profile (39) to Caller ID signal can include a processor (202) that is controlled under an operating system allowing multiple profiles. The processor extract (12) Caller ID information from a Caller ID signal, associate (14) at least a portion of the Caller ID information with at least a predetermined profile stored on the wireless communication device, and enable (16) access to the predetermined profile only when the portion of the Caller ID information is associated with the predetermined profile stored on the wireless communication device. The method can store (18) separate profiles on the wireless communication device for each Caller ID or for each predetermined set of Caller IDs or store separate multiple profiles for each Caller ID or set of Caller IDs and further enable user selection among the multiple profiles.

    摘要翻译： 用于将用户简档（39）与呼叫者ID信号相关联的方法（10）和系统（200）可以包括在允许多个简档的操作系统下被控制的处理器（202）。 处理器提取（12）来自呼叫者ID信号的呼叫者ID信息，将至少一部分呼叫者ID信息与至少存储在无线通信设备上的预定简档相关联（14），并使能（16）访问预定 只有当呼叫者ID信息的部分与存储在无线通信设备上的预定配置文件相关联时，才能进行配置。 该方法可以存储（18）针对每个来电者ID或针对每个预定的呼叫者ID集合的无线通信设备上的单独配置文件，或存储针对每个呼叫者ID或呼叫者ID集合的分离的多个配置文件，并进一步启用多个配置文件之间的用户选择。

    System and method for dynamic mapping of abstract user interface to a mobile device at run time
    18.
    发明授权
    System and method for dynamic mapping of abstract user interface to a mobile device at run time 失效
    抽象用户界面在运行时动态映射到移动设备的系统和方法

    公开(公告)号：US07506259B1

    公开(公告)日：2009-03-17

    申请号：US12031386

    申请日：2008-02-14

    申请人： Chandrasekar Narayanaswami ,  Danny Soroker ,  Francois Huaulme

    发明人： Chandrasekar Narayanaswami ,  Danny Soroker ,  Francois Huaulme

    IPC分类号： G06F15/177

    CPC分类号： H04M3/42136 ,  G06F9/44505 ,  G06F9/451 ,  H04M1/72563 ,  H04M2201/42 ,  H04M2203/053 ,  H04M2203/255 ,  Y02D10/43

    摘要： A system and method for enabling user preferences and device characteristics to be used to generate a customized interface for services and particularly, for enabling interaction between heterogeneous mobile devices and services in a local environment through one's device. The system automates the creation of custom mobile interfaces for service interaction, since the author of a service is typically unaware of the different types of devices that will utilize the service. The method includes communicating, when a service is invoked, the input capabilities of the device to a service broker along with preferences of the user. The characteristics and functionality of the service is included in the specification of the service. A mapping function maps the triad of user preferences, device description, and service functions to optimize the placement of the services' functions (interfaces) on to the device's input controls while taking the user preferences and device output controls into account.

    摘要翻译： 一种用于使得用户偏好和设备特征能够用于为服务生成定制界面的系统和方法，特别是用于通过个人设备实现异构移动设备和本地环境中的服务之间的交互。 系统自动创建用于服务交互的自定义​​移动接口，因为服务的作者通常不知道将使用该服务的不同类型的设备。 该方法包括当服务被调用时，将设备的输入能力与用户的偏好通信到服务代理。 服务的特性和功能包含在服务规范中。 映射功能将用户偏好，设备描述和服务功能的三元组映射到优化服务功能（接口）到设备输入控件的位置，同时考虑用户偏好和设备输出控件。

    Systems and methods for facilitating communication between a user and a service provider
    20.
    发明授权
    Systems and methods for facilitating communication between a user and a service provider 有权

    公开(公告)号：US12075002B2

    公开(公告)日：2024-08-27

    申请号：US18333735

    申请日：2023-06-13

    申请人： Fidelity Information Services, LLC

    发明人： Susheel Nesargi ,  David Berglund ,  Glen M. Casey

    IPC分类号： H04M3/00 ,  H04M3/51

    CPC分类号： H04M3/5141 ,  H04M3/5166 ,  H04M2203/255

    摘要： Systems and methods are disclosed for generating a dynamic customized script to facilitate communication between a user and a service provider. The method includes receiving, via an interactive voice response (IVR) system, a request from a mobile device associated with at least one user. The contextual information associated with at least one user is processed, in real-time, based, at least in part, on the request. A dynamic customized script specific to the request is generated, in real-time, based, at least in part, on the processing of the contextual information. The request is routed, via the IVR system, to an agent from a pool of agents of the service provider. A presentation of the dynamic customized script is generated in a user interface of a device associated with the agent, wherein the dynamic customized script is step-by-step guidance to the agent for handling the request of at least one user.