公开(公告)号：US07050976B1

公开(公告)日：2006-05-23

申请号：US09963776

申请日：2001-09-26

Applicant: Kevin Packingham

Inventor： Kevin Packingham

IPC: G10L11/00 ,  G10L21/00 ,  G10L15/00 ,  G10L15/04

CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L2015/227 ,  H04M3/4938 ,  H04M3/537 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2203/4509

Abstract: A method and system for using navigation history in a voice command platform. The voice command platform maintains, for each user, a navigation history record indicating which voice command navigation points the user has accessed during one or more sessions with the platform. The platform may then use the navigation history as a basis to restore a voice command session with the user after a system disconnect and/or to determine that the user should be automatically transitioned to an expert-user mode.

Abstract translation: 一种在语音命令平台中使用导航历史的方法和系统。 语音命令平台为每个用户维护导航历史记录，该导航历史记录指示在与该平台的一个或多个会话期间用户已经访问的语音命令导航点。 然后，平台可以使用导航历史作为在系统断开后恢复与用户的语音命令会话的基础和/或确定用户应该被自动转换到专​​家用户模式。

公开(公告)号：US20060104424A1

公开(公告)日：2006-05-18

申请号：US10988082

申请日：2004-11-12

Applicant: James Lewis ,  Wallace Sadowski

Inventor： James Lewis ,  Wallace Sadowski

IPC: H04M11/00 ,  H04M1/64

CPC classification number: H04M3/493 ,  H04M3/36 ,  H04M3/53391 ,  H04M2201/36 ,  H04M2203/254

Abstract: A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.

公开(公告)号：US06999573B2

公开(公告)日：2006-02-14

申请号：US10290418

申请日：2002-11-07

Applicant: James Mark Weaver

Inventor： James Mark Weaver

IPC: H04M3/42 ,  H04M11/00

CPC classification number: H04M3/54 ,  H04M3/42229 ,  H04M2201/36 ,  H04M2242/30

Abstract: Call forwarding including tracking recent locations of a user with the user's mobile personal communications device and a wireless telecommunications network; determining whether the recent locations match a set of historical location records identifying a locale for the user; creating, if the recent locations do not match a set of historical location records, a new set of historical location records identifying a new locale for the user in dependence upon the recent locations; and forwarding a telephone number in dependence upon the new locale.

Abstract translation: 呼叫转移包括利用用户的移动个人通信设备和无线电信网络跟踪用户的最近位置; 确定最近的位置是否与识别用户的区域设置的一组历史位置记录相匹配; 如果最近的位置与一组历史位置记录不匹配，则创建新的一组历史位置记录，以根据最近的位置识别用户的新区域设置; 并根据新的地区转发电话号码。

公开(公告)号：US06868152B2

公开(公告)日：2005-03-15

申请号：US09983293

申请日：2001-10-23

Applicant: Steven W. Statham ,  Ronald A. Medo

Inventor： Steven W. Statham ,  Ronald A. Medo

IPC: H04M3/51 ,  H04M3/22 ,  H04M3/36 ,  H04M3/42 ,  H04M3/523 ,  H04M3/533 ,  H04M7/00 ,  H04M15/00

CPC classification number: H04M3/22 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5237 ,  H04M3/53325 ,  H04M2201/12 ,  H04M2201/36

Abstract: In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been developed for performing some of the handling and queuing of each inbound call within the communications network, that is, before the call is forwarded to an ACD at a particular call center. However, by outsourcing a portion of the call center operations to a network-based call routing system, the call centers are no longer able to maintain direct control over, and are generally unable to directly access information, such as statistics, about the calls in the network or other call centers. Accordingly, an interface is provided that allows an entity to obtain information about calls within the network or other call center(s).

Abstract translation: 近来，通信服务提供商能够为大型企业提供在多个地理上分散的呼叫中心之间共享呼叫中心运营的能力。 特别地，已经开发了网络驻留呼叫处理技术，用于执行通信网络内的每个入站呼叫的一些处理和排队，即在呼叫转发到特定呼叫中心的ACD之前。 然而，通过将呼叫中心操作的一部分外包给基于网络的呼叫路由系统，呼叫中心不再能够维持直接控制，并且通常不能直接访问诸如关于呼叫的呼叫的信息 网络或其他呼叫中心。 因此，提供了允许实体获取关于网络或其他呼叫中心内的呼叫的信息的接口。

公开(公告)号：US20040248564A1

公开(公告)日：2004-12-09

申请号：US10456547

申请日：2003-06-09

Inventor： Tiffany A. Moore ,  Mark Gullett ,  John I. Ayers

IPC: H04M003/42

CPC classification number: H04M3/42 ,  H04M3/4211 ,  H04M2201/36 ,  H04M2203/2066

Abstract: A method and system are disclosed for processing an incoming call for a subscriber associated with a call processing system. The call processing system receives signal information for the incoming call and parses the signal information to try to determine whether the call is a data, fax, or speech call. The system determines whether the subscriber has the capabilities for handling the call type. If the subscriber has the required capabilities for handling the call, the system stores the call type for the call and thereafter processes the call based on the stored call type. In one example, the call is processed using supplemental services, such as call forwarding, by retrieving data for the supplemental service, where the data is specific to the call type.

Abstract translation: 公开了一种用于处理与呼叫处理系统相关联的订户的呼入的方法和系统。 呼叫处理系统接收来话呼叫的信号信息并解析信号信息，以尝试确定呼叫是否是数据，传真或语音呼叫。 系统确定用户是否具有处理呼叫类型的能力。 如果用户具有处理呼叫所需的能力，则系统存储呼叫的呼叫类型，然后基于存储的呼叫类型处理呼叫。 在一个示例中，使用辅助服务（例如呼叫转移），通过检索用于辅助服务的数据来处理呼叫，其中数据是呼叫类型的特定的。

公开(公告)号：US20040225499A1

公开(公告)日：2004-11-11

申请号：US10803851

申请日：2004-03-17

Inventor： Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

IPC: H04L012/66

CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/228 ,  H04M3/42059 ,  H04M3/4938 ,  H04M2201/36 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Abstract translation: 语音应用创建和部署系统包括语音应用服务器，用于通过通信网络向客户端创建和提供语音应用; 至少一个具有访问通信网络的语音门户节点，门户节点，用于促进客户端与语音应用的交互; 以及可以从应用服务器执行的推理引擎。 在优选实施例中，推理机在正在进行的语音交互的一个或多个预定点被调用以决定是否可以基于活动中的预定点处的与交互相关的现有数据的分析来进行客户端需求的推断 呼叫所提供的语音应用的流程，并且如果推断是有必要的，则确定哪个推理对话将被执行并被插入到呼叫流中。

公开(公告)号：US20040091095A1

公开(公告)日：2004-05-13

申请号：US10290418

申请日：2002-11-07

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： James Mark Weaver

IPC: H04M003/42

CPC classification number: H04M3/54 ,  H04M3/42229 ,  H04M2201/36 ,  H04M2242/30

Abstract: Call forwarding including tracking recent locations of a user with the user's mobile personal communications device and a wireless telecommunications network; determining whether the recent locations match a set of historical location records identifying a locale for the user; creating, if the recent locations do not match a set of historical location records, a new set of historical location records identifying a new locale for the user in dependence upon the recent locations; and forwarding a telephone number in dependence upon the new locale.

Abstract translation: 呼叫转移包括利用用户的移动个人通信设备和无线电信网络跟踪用户的最近位置; 确定最近的位置是否与识别用户的区域设置的一组历史位置记录相匹配; 如果最近的位置与一组历史位置记录不匹配，则创建新的一组历史位置记录，以根据最近的位置识别用户的新区域设置; 并根据新的地区转发电话号码。

公开(公告)号：US20030149568A1

公开(公告)日：2003-08-07

申请号：US10338979

申请日：2003-01-06

Inventor： Howard Bubb

IPC: G10L021/00

CPC classification number: H04M7/006 ,  G10L15/26 ,  H04M1/2535 ,  H04M1/271 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2203/2072

Abstract: A system and terminal for facilitating a nullvirtual presencenull allows users on a communication network to simply begin speaking through other users. A system immediately detects the destination party's name, and begins routing the audio signal to a particular destination without any noticeable call set-up. Additionally, the system performs pitch corrected speed control in order to allow the detection and processing of a speech pattern without causing delay to an end user.

Abstract translation: 用于促进“虚拟存在”的系统和终端允许通信网络上的用户简单地通过其他用户开始说话。 系统立即检测到目的方的名称，并开始将音频信号路由到特定目的地，而没有任何明显的呼叫建立。 此外，系统执行音调校正速度控制，以便允许对语音模式的检测和处理，而不会对最终用户造成延迟。

公开(公告)号：US20010027511A1

公开(公告)日：2001-10-04

申请号：US09805199

申请日：2001-03-14

Inventor： Masaki Wakabayashi ,  Ryuichi Ogawa ,  Kazuhiro Yaegawa ,  Susumu Kurioka ,  Kenji Ohno ,  Tadao Takeda ,  Hiroki Sutou ,  Masahiro Yoshizawa

IPC: G06F012/14

CPC classification number: H04Q3/64 ,  H04M3/51 ,  H04M2201/06 ,  H04M2201/34 ,  H04M2201/36 ,  H04M2201/38 ,  H04Q11/0471 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/1307 ,  H04Q2213/13072 ,  H04Q2213/13095 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13209 ,  H04Q2213/13305 ,  H04Q2213/1332 ,  H04Q2213/13322

Abstract: A 1-chip microcomputer of the present invention has (a) a monitor flag for setting a flag indicating that a specified address space is accessed, (b) an access permission address range setting register, for setting an address range in which an access is permitted while the flag is set, (c) an access permission area detection circuit for judging whether the access is made within the address range thus set, (d) an access permission setting register, for setting whether or not an access with respect to an address other than the address range should be permitted, and (e) memory read-out control circuit and memory writing control circuit for controlling an access with respect to a nonvolatile memory based on a result thus judged and content set by the access permission setting register. With the arrangement, it is possible to provide a 1-chip microcomputer that maintains the security among application programs.

Abstract translation: 本发明的1片微型计算机具有（a）用于设定表示指定的地址空间被访问的标志的监视标志，（b）访问许可地址范围设定寄存器，用于设定访问权限的地址范围 （c）用于判断在如此设置的地址范围内是否进行访问的访问允许区域检测电路，（d）访问许可设置寄存器，用于设置是否访问相对于 应该允许地址范围以外的地址，以及（e）存储器读出控制电路和存储器写入控制电路，用于基于由此判断的结果来控制对非易失性存储器的访问，以及由访问许可设置寄存器设置的内容 。 通过这种布置，可以提供一种在应用程序之间保持安全性的1片微型计算机。

公开(公告)号：US20010007123A1

公开(公告)日：2001-07-05

申请号：US09774712

申请日：2001-02-01

Inventor： Nobuyuki Seguchi

IPC: G06F011/07

CPC classification number: H04M3/241 ,  G06F11/1666 ,  G06F11/2025 ,  G06F11/2092 ,  H04M3/12 ,  H04M2201/36 ,  H04Q2213/1305 ,  H04Q2213/13103 ,  H04Q2213/13166 ,  H04Q2213/13167

Abstract: A stored program controlled switching system is comprised of a first set of detachably mounted nonvolatile semiconductor memory devices such as memory cards for respectively storing data of different types including a control program, a second set of detachably mounted nonvolatile semiconductor memory devices for respectively storing the data of different types. A first controller is provided for operating the first set of memory devices in a working mode and the second set of memory devices in a standby mode, copying data from the memory devices of the working mode into a main memory and further into the memory devices of the standby mode, and performing a switchover between the operating modes when trouble occurs in the first set of memory devices. A second controller operates the switching system according to the data stored in the main memory.

Abstract translation: 存储的程序控制切换系统包括第一组可拆卸安装的非易失性半导体存储器件，例如用于分别存储不同类型的数据的存储卡，包括控制程序，第二组可分离安装的非易失性半导体存储器件，用于分别存储数据 的不同类型。 提供了第一控制器，用于以工作模式操作第一组存储器件，并且在备用模式下操作第二组存储器件，将来自工作模式的存储器件的数据复制到主存储器中，并进一步复制到存储器件的存储器件中 所述待机模式，并且当在所述第一组存储器件中发生故障时，在所述操作模式之间进行切换。 第二控制器根据存储在主存储器中的数据来操作切换系统。