公开(公告)号：US20070036339A1

公开(公告)日：2007-02-15

申请号：US11341969

申请日：2006-01-28

Applicant: John Cioffi ,  Wonjong Rhee ,  Bin Lee ,  Iker Almandoz ,  Georgios Ginis

Inventor： John Cioffi ,  Wonjong Rhee ,  Bin Lee ,  Iker Almandoz ,  Georgios Ginis

IPC: H04M1/00

CPC classification number: H04M3/247 ,  H04M3/304 ,  H04M11/062 ,  H04M2201/12 ,  H04M2201/36

Abstract: A self-learning and/or self-adjusting communication controller and/or optimizer uses operational data collected from a communication system to adjust operation of the communication system to changing operational, environmental, etc. conditions and, in some embodiments, to customize operation of the communication system's lines and components so that their performance can be controlled, improved and/or optimized. In various embodiments, operational parameters and/or rules are established and/or adjusted based on information obtained from the system concerning the system's operation; information regarding margins used by a DSL system and code violation counts reported by the DSL system are used to set margin levels for one or more line sets (each line set including an individual line, a group of lines, a binder, etc.) and/or other users and/or components of the DSL system; and, the controller and/or optimizer forces a small number of test lines into as yet unexperienced and/or unimplemented operational conditions so that new knowledge can be obtained.

Abstract translation: 自学习和/或自调整通信控制器和/或优化器使用从通信系统收集的操作数据来调整通信系统的操作以改变操作，环境等条件，并且在一些实施例中，定制操作 通信系统的线路和组件，使其性能得到控制，改进和/或优化。 在各种实施例中，基于从系统获得的关于系统操作的信息建立和/或调整操作参数和/或规则; 关于DSL系统使用的边距和DSL系统报告的代码违规计数的信息用于设置一个或多个线路组（每个线路组，包括单线，一组线路，绑带等）的边缘水平，以及 /或DSL系统的其他用户和/或组件; 并且，控制器和/或优化器迫使少数测试线进入尚未经验和/或未实现的操作条件，从而可以获得新的知识。

公开(公告)号：US20060291641A1

公开(公告)日：2006-12-28

申请号：US11143835

申请日：2005-06-02

Applicant: Deborah Barclay ,  David Benco ,  Sanjeev Mahajan ,  Thomas McRoberts ,  Raymond Ruggeno

Inventor： Deborah Barclay ,  David Benco ,  Sanjeev Mahajan ,  Thomas McRoberts ,  Raymond Ruggeno

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M2201/12 ,  H04M2201/18

Abstract: Systems and methods are presented for blocking nuisance calls to communications devices, in which incoming calls are selectively blocked if the caller has made a threshold number of attempts to call a communications unit within a specified interval of time. The nuisance call blocking service may be selectively performed only for communications customers subscribing to the service, and the service may include the ability to designate a list of allowed callers who can make unlimited call attempts, with non-designated calling parties being limited to the threshold number of call attempts within the specified time period before being blocked.

Abstract translation: 提出了系统和方法，用于阻止对通信设备的妨扰呼叫，如果呼叫者在指定的时间间隔内做出呼叫通信单元的阈值次数，则选择性地阻止来话呼叫。 有害呼叫阻塞服务可以仅针对订阅服务的通信客户选择性地执行，并且服务可以包括指定可以进行无限呼叫尝试的允许呼叫者列表的能力，其中非指定呼叫方被限制在阈值 在被阻止之前的指定时间段内的呼叫尝试次数。

公开(公告)号：US20060210047A1

公开(公告)日：2006-09-21

申请号：US11388089

申请日：2006-03-22

Applicant: Igor Neyman ,  Alec Miloslavsky

Inventor： Igor Neyman ,  Alec Miloslavsky

IPC: H04M7/00

CPC classification number: H04M3/5183 ,  H04M3/02 ,  H04M3/4211 ,  H04M3/436 ,  H04M3/46 ,  H04M3/465 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M2201/12

Abstract: A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDO connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.

Abstract translation: 用于确定包括服务控制点（SCP）的电话网络中的进入电话呼叫的目的地的电话呼叫分配系统与多个工作站一起操作，每个工作站包括耦合到电话网络的电话和具有视频显示单元的邻近计算机站 （PC / VDU），通过广域网（WAN）连接到SCP的PC / VDO以及与每个PC / VDU相关联的个人路由器。 SCP通过WAN广播与入局电话呼叫有关的数据和对目的地的个人PC / VDU的请求，并且个人路由器基于各个路由规则和与呼叫有关的数据来协商目的地。 单个路由器中的至少一个响应于具有该呼叫的目的地的SCP。 在某些情况下，工作站与呼叫中心相关联，呼叫中心可能被CTI增强。 在这种情况下的单个路由器可以在连接在呼叫中心的工作站的局域网上的服务器上执行，该服务器将客户端 - 服务器关系中的各个路由器提供给工作站。

公开(公告)号：US20060147026A1

公开(公告)日：2006-07-06

申请号：US11296381

申请日：2005-12-08

Applicant: Steven Statham ,  Ronald Medo

Inventor： Steven Statham ,  Ronald Medo

IPC: H04M3/00

CPC classification number: H04M3/22 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5237 ,  H04M3/53325 ,  H04M2201/12 ,  H04M2201/36

Abstract: In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been developed for performing some of the handling and queuing of each inbound call within the communications network, that is, before the call is forwarded to an ACD at a particular call center. However, by outsourcing a portion of the call center operations to a network-based call routing system, the call centers are no longer able to maintain direct control over, and are generally unable to directly access information, such as statistics, about the calls in the network or other call centers. Accordingly, an interface is provided that allows an entity to obtain information about calls within the network or other call center(s).

公开(公告)号：US07065202B2

公开(公告)日：2006-06-20

申请号：US10882657

申请日：2004-07-02

Applicant: Steven W. Statham ,  Ronald A. Medo

Inventor： Steven W. Statham ,  Ronald A. Medo

IPC: H04M3/523 ,  H04M7/00 ,  H04M15/00

CPC classification number: H04M3/22 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5237 ,  H04M3/53325 ,  H04M2201/12 ,  H04M2201/36

Abstract: In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been developed for performing some of the handling and queuing of each inbound call within the communications network, that is, before the call is forwarded to an ACD at a particular call center. However, by outsourcing a portion of the call center operations to a network-based call routing system, the call centers are no longer able to maintain direct control over, and are generally unable to directly access information, such as statistics, about the calls in the network or other call centers. Accordingly, an interface is provided that allows an entity to obtain information about calls within the network or other call center(s).

公开(公告)号：US07016806B2

公开(公告)日：2006-03-21

申请号：US10811291

申请日：2004-03-26

Applicant: Diane Lambert ,  Chuanhai Liu

Inventor： Diane Lambert ,  Chuanhai Liu

IPC: G06F17/60

CPC classification number: H04L43/00 ,  H04L43/106 ,  H04L43/16 ,  H04M3/36 ,  H04M2201/12

Abstract: In an event monitor associated with an information processing system, data values corresponding to monitored events are processed using a set of parameters characterizing a reference distribution of the data values. From a given one of the data values a corresponding probability value is computed utilizing the set of parameters. A thresholding operation is then performed on the probability value, and alarm information is generated based on the result of the thresholding operation. The set of parameters are periodically updated to take into account one or more of the data values.

Abstract translation: 在与信息处理系统相关联的事件监视器中，使用表征数据值的参考分布的一组参数来处理与被监控事件相对应的数据值。 从给定的一个数据值中，使用该组参数来计算相应的概率值。 然后对概率值执行阈值操作，并且基于阈值操作的结果生成报警信息。 定期更新参数集以考虑一个或多个数据值。

公开(公告)号：US20050144281A1

公开(公告)日：2005-06-30

申请号：US10734958

申请日：2003-12-11

Applicant: Richard Snyder

Inventor： Richard Snyder

IPC: G06F9/50 ,  G06F15/173 ,  H04L12/24 ,  H04M3/523

CPC classification number: G06F9/5066 ,  G06F2209/504 ,  H04L41/0896 ,  H04M3/5232 ,  H04M3/5237 ,  H04M2201/12 ,  Y02D10/22

Abstract: A method of dynamically allocating usage of a shared resource between user A and user B includes the steps of establishing an initial allocation percentage for user B for using the shared resource and establishing a threshold allocation percentage for user B. The allocation percentage is modified for user B based on the availability of the shared resource to user A. If the shared resource is unavailable to user A, the allocation percentage for user B is decreased. If the shared resource is available to user A, the allocation percentage for user B is increased. Usage of the shared resource by user B is allocated in accordance with the modified allocation percentage provided that the modified allocation percentage is less than a pre-set threshold level. The method is particularly useful in dynamically allocating telephone calls into call centers.

Abstract translation: 在用户A和用户B之间动态分配共享资源的使用的方法包括以下步骤：为用户B建立用于使用共享资源的初始分配百分比，并为用户B建立阈值分配百分比。为用户修改分配百分比 基于向用户A的共享资源的可用性。如果共享资源对于用户A不可用，则用户B的分配百分比减小。 如果共享资源对用户A可用，则用户B的分配百分比增加。 如果修改的分配百分比小于预先设定的阈值水平，则按照修改的分配百分比来分配用户B的共享资源的使用。 该方法在将电话动态分配到呼叫中心中特别有用。

公开(公告)号：US06850949B2

公开(公告)日：2005-02-01

申请号：US10162092

申请日：2002-06-03

Applicant: Doug Warner ,  Mike Myer ,  Tom Abshire

Inventor： Doug Warner ,  Mike Myer ,  Tom Abshire

IPC: G06F17/30 ,  H04M3/22 ,  H04M3/36 ,  H04M3/493 ,  H04M3/51 ,  G06F7/00

CPC classification number: H04M3/493 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/12 ,  H04M2201/16 ,  H04M2203/355 ,  H04M2203/551 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections on an automated phone system or other response system to present the most frequently used items earlier in the option list, or otherwise order options and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques. Prioritization of options provides a more enjoyable, efficient experience for callers without increasing administrative overhead.

Abstract translation: 描述了用于在自动电话支持系统中动态地适应选择的系统，方法和计算机程序产品。 本发明可以将响应的动态知识库与自动电话系统或其他响应系统上的菜单选择集成，以在选项列表中提前最频繁地使用的项目，或以其他方式订购选项和信息。 呼叫数据可以从单个呼叫者或呼叫者的历史集合中获取。 基于文本相似性或其他技术，可以使用自动生成的相似关系来初始化没有历史呼叫数据的系统。 选项的优先级为呼叫者提供了更加愉快，有效的体验，而不增加管理开销。

公开(公告)号：US20040028032A1

公开(公告)日：2004-02-12

申请号：US10363211

申请日：2003-09-02

Inventor： Kimmo Rantanen ,  Veli-Pekka Heinonen ,  Miguel-Angel Garcia-Martin

IPC: H04L012/66 ,  H04M007/00

CPC classification number: H04Q3/0025 ,  H04M3/54 ,  H04M3/545 ,  H04M7/1245 ,  H04M7/127 ,  H04M2201/12

Abstract: A method of transferring signalling information from an SS7 network to an IP network using SIP signalling through a Media Gateway Controller (MGC), the method comprising receiving an Initial Address Message (IAM) from the circuit switched network at the MGC, and generating a SIP set-up message at the MGC, wherein the SIP set-up message includes a loop protection field containing a hop counter or redirection counter in the IAM.

Abstract translation: 一种通过媒体网关控制器（MGC）使用SIP信令将信令信息从SS7网络传送到IP网络的方法，该方法包括从MGC的电路交换网络接收初始地址消息（IAM），并产生SIP 在MGC中建立消息，其中SIP建立消息包括在IAM中包含跳计数器或重定向计数器的循环保护字段。

公开(公告)号：US06687359B1

公开(公告)日：2004-02-03

申请号：US09708382

申请日：2000-11-08

Applicant: Paul D'Arcy ,  Michael Brosnan ,  Trevor Fahey

Inventor： Paul D'Arcy ,  Michael Brosnan ,  Trevor Fahey

IPC: H04M342

CPC classification number: H04M3/424 ,  H04M3/533 ,  H04M2201/12 ,  H04M2201/18

Abstract: The invention allows a calling party who fails to get through to a called number and is diverted to a mailbox to set-up automatic re-dialling of the number. This entails the calling party's phone ringing the called number periodically for a pre-determined period of time, as defined by a user or within a PBX. The call is allowed to ring for a time less than the time at which the call would normally be diverted to the mailbox for the called number. Thus, the call rings for as long as possible without entering the mailbox. The invention thus enables a person to establish a call easily without cluttering the mailbox for the called number.

Abstract translation: 本发明允许未能通过被叫号码的呼叫方被转移到邮箱以建立号码的自动重拨。 这使得主叫方的电话周期性地呼叫被叫号码，由用户或集团电话定义的预定时间段。 呼叫被允许振铃一段时间，比呼叫通常被转移到被叫号码的邮箱的时间少。 因此，呼叫响铃尽可能长而不进入邮箱。 因此，本发明使得人们容易地建立呼叫，而不会使被叫号码的邮箱混乱。