公开(公告)号：US20090043583A1

公开(公告)日：2009-02-12

申请号：US11835707

申请日：2007-08-08

Applicant: Ciprian AGAPI ,  Oscar J. BLASS ,  Oswaldo GAGO ,  Roberto VILA

Inventor： Ciprian AGAPI ,  Oscar J. BLASS ,  Oswaldo GAGO ,  Roberto VILA

IPC: G10L13/08

CPC classification number: G10L13/04 ,  G10L13/033

Abstract: The present invention discloses a solution for customizing synthetic voice characteristics in a user specific fashion. The solution can establish a communication between a user and a voice response system. A data store can be searched for a speech profile associated with the user. When a speech profile is found, a set of speech output characteristics established for the user from the profile can be determined. Parameters and settings of a text-to-speech engine can be adjusted in accordance with the determined set of speech output characteristics. During the established communication, synthetic speech can be generated using the adjusted text-to-speech engine. Thus, each detected user can hear a synthetic speech generated by a different voice specifically selected for that user. When no user profile is detected, a default voice or a voice based upon a user's speech or communication details can be used.

Abstract translation: 本发明公开了一种以用户特定的方式定制合成语音特征的解决方案。 该解决方案可以建立用户和语音响应系统之间的通信。 可以搜索数据存储与用户相关联的语音简档。 当发现语音简档时，可以确定从简档为用户建立的一组语音输出特性。 可以根据所确定的一组语音输出特性来调整文本到语音引擎的参数和设置。 在建立的通信过程中，可以使用调整后的文本到语音引擎生成合成语音。 因此，每个检测到的用户可以听到由针对该用户专门选择的不同语音产生的合成语音。 当没有检测到用户简档时，可以使用基于用户的语音或通信细节的默认语音或语音。

公开(公告)号：US07289962B2

公开(公告)日：2007-10-30

申请号：US09894608

申请日：2001-06-28

Applicant: Ciprian Agapi ,  James R. Lewis

Inventor： Ciprian Agapi ,  James R. Lewis

IPC: G10L15/18 ,  G10L11/00 ,  G06F17/28

CPC classification number: H04M7/0036 ,  H04M3/493 ,  H04M2201/40

Abstract: A list presentation method. The list presentation method can include the steps of: dynamically grouping selected items in a list based on sequentially positioned symbols in the items which are common to one another; labeling each group of selected items; audibly presenting each group label through a speech user interface; and, responsive to a selection of one of the presented group labels, presenting through the speech user interface items in a group corresponding to the selected group label.

Abstract translation: 列表演示方法。 列表呈现方法可以包括以下步骤：基于彼此相同的项目中的顺序定位的符号来动态地对列表中的选定项目进行分组; 标示每组所选项目; 通过语音用户界面可听见地呈现每个组标签; 并且响应于所呈现的组标签之一的选择，通过语音用户界面呈现与所选择的组标签相对应的组中的项目。

公开(公告)号：US20070233495A1

公开(公告)日：2007-10-04

申请号：US11391825

申请日：2006-03-29

Applicant: Ciprian Agapi ,  Felipe Gomez ,  Kevin Horowitz ,  James Lewis ,  Baiju Mandalia ,  Brent Metz ,  David Reich

Inventor： Ciprian Agapi ,  Felipe Gomez ,  Kevin Horowitz ,  James Lewis ,  Baiju Mandalia ,  Brent Metz ,  David Reich

IPC: G10L21/00

CPC classification number: G10L2015/228

Abstract: A method for constructing speech elements within an interface can include a step of identifying a visual interface having multiple visual elements. Visual selectors can be presented proximate each of the visual elements. The visual selectors can permit a user to input a speech control type for the associated visual element. For each presented visual selector, a speech element having a speech control type specified in the visual selector can be automatically generated.

Abstract translation: 用于在界面内构建语音元素的方法可以包括识别具有多个视觉元素的视觉界面的步骤。 视觉选择器可以呈现在每个视觉元素附近。 视觉选择器可以允许用户输入相关视觉元素的语音控制类型。 对于每个呈现的可视选择器，可以自动生成具有在视觉选择器中指定的语音控制类型的语音元素。

公开(公告)号：US20070129947A1

公开(公告)日：2007-06-07

申请号：US11292833

申请日：2005-12-02

Applicant: Ciprian Agapi ,  Brent Metz

Inventor： Ciprian Agapi ,  Brent Metz

IPC: G10L15/18

CPC classification number: G06F11/3688

Abstract: Embodiments in accordance with the invention can include a new method (500) and system (100) for testing code within a speech application. A test file (101) can be automatically generated to verify the functionality of a new section of code (172) presented within a graphical call flow builder application (156). In one arrangement, a user can specify through a wizard two points on a path identifying the code section to be tested. The wizard can generate a test file (101) and can configure a path (151) to a new subpath (152) and automatically assign predetermined values to graphical call flow prompts along the path. In this manner, the new code section is reached under the same path conditions for allowing repeatable testing. The system can include a test harness (110) configured to test a new code section from within a context of the speech application, and a test controller (120) for transitioning to the new code section. The test controller can run the test harness within the speech application to evaluate a functionality of the new code section.

Abstract translation: 根据本发明的实施例可以包括用于测试语音应用内的代码的新方法（500）和系统（100）。 可以自动地生成测试文件（101）以验证在图形呼叫流程构建器应用（156）内呈现的新的代码段（172）的功能。 在一种安排中，用户可以通过向导指定标识要测试的代码段的路径上的两个点。 向导可以生成测试文件（101），并且可以将路径（151）配置到新的子路径（152），并自动将预定值分配给沿着路径的图形呼叫流提示。 以这种方式，在相同的路径条件下达到新的代码段以允许可重复的测试。 该系统可以包括被配置为在语音应用的上下文内测试新的代码段的测试线束（110）以及用于转换到新的代码段的测试控制器（120）。 测试控制器可以在语音应用程序中运行测试工具，以评估新代码部分的功能。

公开(公告)号：US20050137917A1

公开(公告)日：2005-06-23

申请号：US10744303

申请日：2003-12-22

Applicant: Ciprian Agapi ,  James Lewis ,  Vanessa Michelini ,  Clifford Strohofer

Inventor： Ciprian Agapi ,  James Lewis ,  Vanessa Michelini ,  Clifford Strohofer

IPC: G06Q10/00 ,  G06F17/60

CPC classification number: G06Q10/02 ,  G06Q10/025

Abstract: The present invention addresses problems associated with accessing and using automated systems for scheduled travel events and provides a method and system for communicating information to a user interacting with an automated system for accessing travel schedule data. In a first embodiment of the present invention, a user request can be processed for an event scheduled on an automated system. An occurrence time for the scheduled event can then be loaded. If the occurrence time is within a preconfigured time interval including midnight, a disambiguation process can be triggered for the scheduled event. The scheduled event can be an airline flight and the occurrence time can be an arrival or departure time. The disambiguation process can include prompting a user with a disambiguation message, wherein the disambiguation message makes reference to either an arrival date for the airline flight or a departure date for the airline flight.

Abstract translation: 本发明解决了与计划旅行事件的自动化系统的访问和使用有关的问题，并且提供了一种方法和系统，用于向与用于访问旅行日程数据的自动化系统交互的用户传达信息。 在本发明的第一实施例中，可以处理在自动化系统上安排的事件的用户请求。 然后可以加载预定事件的发生时间。 如果发生时间在包括午夜的预先配置的时间间隔内，则可以为排定的事件触发消歧过程。 预定的活动可以是航空公司航班，发生时间可以是到达或离开时间。 消歧过程可以包括提示用户消歧消息，其中消歧消息提及航空公司航班的到达日期或航空公司航班的出发日期。

公开(公告)号：US20050119892A1

公开(公告)日：2005-06-02

申请号：US10726102

申请日：2003-12-02

Applicant: Ciprian Agapi ,  Felipe Gomez ,  James Lewis ,  Vanessa Michelini

Inventor： Ciprian Agapi ,  Felipe Gomez ,  James Lewis ,  Vanessa Michelini

IPC: G10L15/26 ,  G10L21/00

CPC classification number: G10L2015/228

Abstract: A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.

Abstract translation: 语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出 如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果 单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

公开(公告)号：US08661411B2

公开(公告)日：2014-02-25

申请号：US11292833

申请日：2005-12-02

Applicant: Ciprian Agapi ,  Brent D. Metz

Inventor： Ciprian Agapi ,  Brent D. Metz

IPC: G06F9/44 ,  G10L15/00 ,  G10L25/00

CPC classification number: G06F11/3688

Abstract: A method and system for testing code within a speech application. A test file can be automatically generated to verify the functionality of a new section of code within a graphical call flow builder application. A user can specify through a wizard two points on a path identifying the code section to be tested. The wizard can generate a test file and configure a path to a new subpath. Values are assigned to graphical call flow prompts along the path. Thus, the new code section is reached under the same path conditions for allowing repeatable testing. The system can include a test harness to test a new code section from within a context of the speech application, and a test controller for transitioning to the new code section. The test controller can run the test harness within the speech application to evaluate a functionality of the new code section.

Abstract translation: 用于测试语音应用程序中的代码的方法和系统。 可以自动生成测试文件，以验证图形调用流构建器应用程序中新的代码段的功能。 用户可以通过向导指定路径上的两个点，标识要测试的代码段。 该向导可以生成一个测试文件并配置一个新的子路径的路径。 值被分配给沿着路径的图形呼叫流提示。 因此，在相同的路径条件下达到新的代码段以允许可重复测试。 系统可以包括用于在语音应用的上下文内测试新的代码部分的测试装置，以及用于转换到新的代码部分的测试控制器。 测试控制器可以在语音应用程序中运行测试工具，以评估新代码部分的功能。

公开(公告)号：US08654937B2

公开(公告)日：2014-02-18

申请号：US11291064

申请日：2005-11-30

Applicant: Ciprian Agapi ,  Baiju D. Mandalia ,  Pradeep P. Mansey

Inventor： Ciprian Agapi ,  Baiju D. Mandalia ,  Pradeep P. Mansey

IPC: H04M1/64

CPC classification number: H04M3/5175

Abstract: A method, system and computer program for assessing the quality of a call recipient response during an interactive voice dialog. Embodiments of the present invention address deficiencies of the art in respect to biometric analysis and provide a novel and non-obvious method, system and computer program product for call center agent quality assurance using biometric technologies. A solution for automated monitoring of call center agents' skill, mood, professionalism and behavior using biometric technologies and for providing appropriate action to improve customer handling and satisfaction is provided. The solution provides an automated method for detecting potential problems and preemptively taking action to provide consistent, quality customer service.

Abstract translation: 一种用于在交互式语音对话期间评估呼叫接收者响应的质量的方法，系统和计算机程序。 本发明的实施例解决了本领域关于生物特征分析的缺陷，并且提供了一种用于使用生物识别技术的呼叫中心代理质量保证的新颖且非显而易见的方法，系统和计算机程序产品。 提供了一种使用生物识别技术自动监控呼叫中心代理人的技能，情绪，专业和行为以及提供适当行动以改善客户处理和满意度的解决方案。 该解决方案提供了一种自动化方法，用于检测潜在问题，并提前采取行动，提供一致，优质的客户服务。

公开(公告)号：US08638909B2

公开(公告)日：2014-01-28

申请号：US13527355

申请日：2012-06-19

Applicant: Ciprian Agapi ,  William K. Bodin ,  Charles W. Cross, Jr. ,  Fang Wang

Inventor： Ciprian Agapi ,  William K. Bodin ,  Charles W. Cross, Jr. ,  Fang Wang

IPC: H04M1/64

CPC classification number: H04M3/493

Abstract: Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems. The method includes receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request. The method includes determining, by the IVR directory service in response to the web services update request, updated directory information for the IVR system. The method includes updating the IVR system directory with the updated directory information for the IVR system. The method includes generating an updated voice mode user interface to reflect the updated IVR system directory with the updated directory information for the IVR system. The generating includes creating one more voice dialogs in accordance with the directory information, the one or more voice dialogs specifying a call flow defining the interaction between a caller and the IVR directory service.

Abstract translation: 一些示例性实施例包括动态地发布用于多个交互式语音响应（“IVR”）系统的目录信息的方法。 该方法包括代表IVR系统之一的IVR目录服务接收web服务更新请求。 该方法包括响应于Web服务更新请求，通过IVR目录服务确定用于IVR系统的更新的目录信息。 该方法包括用IVR系统更新的目录信息更新IVR系统目录。 该方法包括生成更新的语音模式用户界面，以使用IVR系统的更新的目录信息来反映更新的IVR系统目录。 生成包括根据目录信息创建另外一个语音对话，所述一个或多个语音对话框指定定义呼叫者和IVR目录服务之间的交互的呼叫流。

公开(公告)号：US08612230B2

公开(公告)日：2013-12-17

申请号：US11619209

申请日：2007-01-03

Applicant: Ciprian Agapi ,  Soonthorn Ativanichayaphong ,  Charles W. Cross, Jr. ,  Gerald M. McCobb

Inventor： Ciprian Agapi ,  Soonthorn Ativanichayaphong ,  Charles W. Cross, Jr. ,  Gerald M. McCobb

IPC: G10L21/00

CPC classification number: H04M3/4938 ,  G10L15/193 ,  G10L15/26 ,  H04M2201/40 ,  H04M2203/105

Abstract: Methods, apparatus, and computer program products are described for automatic speech recognition (‘ASR’) that include accepting by the multimodal application speech input and visual input for selecting or deselecting items in a selection list, the speech input enabled by a speech recognition grammar; providing, from the multimodal application to the grammar interpreter, the speech input and the speech recognition grammar; receiving, by the multimodal application from the grammar interpreter, interpretation results including matched words from the grammar that correspond to items in the selection list and a semantic interpretation token that specifies whether to select or deselect items in the selection list; and determining, by the multimodal application in dependence upon the value of the semantic interpretation token, whether to select or deselect items in the selection list that correspond to the matched words.

Abstract translation: 描述用于自动语音识别（“ASR”）的方法，装置和计算机程序产品，其包括通过多模式应用语音输入的接受和用于在选择列表中选择或取消选择项目的可视输入，由语音识别语法启用的语音输入 ; 从多模式应用程序提供语法解释器，语音输入和语音识别语法; 通过多模式应用从语法解释器接收包括对应于选择列表中的项目的语法的匹配词的解释结果以及指定是否选择或取消选择列表中的项目的语义解释令牌; 以及根据所述语义解释令牌的值由所述多模式应用程序确定是否选择或取消选择列表中对应于所述匹配词的项目。