Interconnected voice response units
    6.
    发明授权
    Interconnected voice response units 有权
    互连语音应答单元

    公开(公告)号:US09258417B2

    公开(公告)日:2016-02-09

    申请号:US14077894

    申请日:2013-11-12

    发明人: George A. Krieg

    IPC分类号: H04M3/493 H04M3/42 G06Q50/26

    摘要: A method and system of collecting confidential data by means of initiating a bridge call with a caller and a vendor. The bridge call allows an interconnection between a merchant's Interactive Voice Response unit (IVR) and a vendor's Interactive Voice Response unit (IVR) without the need to loop the caller back to the merchant after the confidential data is collected. An Automatic Number Identification field is present on each call to identify the caller. A caller enters confidential data into a vendor's IVR using the telephone. Once the confidential data is validated and stored, the vendor updates a call management repository record and terminates the bridge call.

    摘要翻译: 通过与呼叫者和供应商发起桥接呼叫来收集机密数据的方法和系统。 桥接呼叫允许商家的交互式语音应答单元(IVR)和供应商的交互式语音应答单元(IVR)之间的互连,而不需要在收集机密数据之后将呼叫者回送给商家。 每次呼叫都会出现一个自动号码识别字段,用于标识主叫方。 来电者使用电话机将机密资料输入供应商的IVR。 一旦机密数据被验证和存储,供应商就更新呼叫管理存储库记录并终止桥接呼叫。

    Secure call environment
    7.
    发明授权
    Secure call environment 有权
    安全呼叫环境

    公开(公告)号:US09100484B1

    公开(公告)日:2015-08-04

    申请号:US13293903

    申请日:2011-11-10

    IPC分类号: H04M11/00 H04M3/51 H04M3/42

    摘要: Embodiments may take the form of a secure call environment and methods related thereto. In one embodiment, a secure call environment for conducting a transaction is provided. The secure call environment includes a processor and a memory coupled to the processor storing instructions executable by the processor to provide secure call environment functionality. The secure call environment is configured to create a communication channel between a caller and an agent, record information entered by the caller, and provide the caller entered information to a client application without agent accessibility to the information.

    摘要翻译: 实施例可以采取安全呼叫环境的形式和与之有关的方法。 在一个实施例中,提供了用于进行交易的安全呼叫环境。 安全呼叫环境包括处理器和耦合到处理器的存储器,存储由处理器可执行以提供安全呼叫环境功能的指令。 安全呼叫环境被配置为在呼叫者和代理之间创建通信信道,记录由呼叫者输入的信息,并将呼叫者输入的信息提供给客户端应用,而无需代理对信息的可访问性。

    Apparatus and methods for telecommunication authentication
    8.
    发明授权
    Apparatus and methods for telecommunication authentication 有权
    电信认证的设备和方法

    公开(公告)号:US08964951B1

    公开(公告)日:2015-02-24

    申请号:US13528700

    申请日:2012-06-20

    IPC分类号: H04M1/64

    摘要: The present invention is related to telecommunications, and in particular to systems and methods of using telecommunication services for user authentication. Account information is stored for a user, the account information including at least a first phone number associated with the user. A user order is received. A verification phone call is received from the user, the call including charge phone number information. The charge number information is compared to the first phone number to authenticate that the user is associated with the first phone number. Based at least in part on the comparison, the user order is selectively caused to be fulfilled.

    摘要翻译: 本发明涉及电信,特别涉及使用电信业务进行用户认证的系统和方法。 为用户存储帐户信息,帐户信息至少包括与用户相关联的第一电话号码。 接收到用户订单。 从用户接收到验证电话,该呼叫包括收费电话号码信息。 将费用号信息与第一电话号码进行比较,以认证用户与第一电话号码相关联。 至少部分地基于比较,选择性地使得用户顺序被实现。

    Method and system for implementing mobile transaction solution based on early media dynamic content generation
    9.
    发明授权
    Method and system for implementing mobile transaction solution based on early media dynamic content generation 有权
    基于早期媒体动态内容生成实现移动交易解决方案的方法和系统

    公开(公告)号:US08886558B2

    公开(公告)日:2014-11-11

    申请号:US13229753

    申请日:2011-09-11

    摘要: A mobile transaction system comprising: a user's mobile phone, a mobile network of any provider, a transaction device equipped with a microphone, a transaction processing center with dynamic early media generation capability and with the capability of communicating with the mobile network, wherein, upon a mobile phone user's call through the mobile network to the transaction processing center, the transaction processing center detects the call and, instead of answering the call, starts transmitting user identification data as a dynamically modulated signal through an early media connection to the mobile network and further to the user's mobile phone; wherein, the speaker of the user's mobile phone reproduces the modulated signal, which is then captured by the transaction device through the microphone.

    摘要翻译: 一种移动交易系统,包括:用户的移动电话,任何提供商的移动网络,配备有麦克风的交易设备,具有动态早期媒体生成能力的交易处理中心,并具有与移动网络通信的能力,其中, 移动电话用户通过移动网络呼叫到交易处理中心,交易处理中心检测呼叫,而不是应答呼叫,通过早期媒体连接到移动网络开始发送用户识别数据作为动态调制信号, 进一步给用户的手机; 其中,用户移动电话的扬声器再现调制信号,然后由交易设备通过麦克风捕获调制信号。

    Mixed-mode interaction
    10.
    发明申请
    Mixed-mode interaction 有权
    混合模式互动

    公开(公告)号:US20120253820A1

    公开(公告)日:2012-10-04

    申请号:US13290115

    申请日:2011-11-06

    IPC分类号: G10L21/00

    摘要: A user of a wireless device, such as a mobile phone, can make purchases or obtain information via a network, such as the Internet, using both voice and non-verbal methods. Users can submit voice queries and receive non-verbal replies, submit non-verbal queries and receive voice replies, or perform similar operations that many the voice and data capabilities of modern mobile communication devices. The user may provide notification criteria indicating under what conditions a notification should be sent to the user's wireless device. When purchasing opportunities matching the selected notification criteria become available, the user is notified. The user can respond to the notification, and immediately take advantage of the purchasing opportunity if he so desires. Mixed-mode interactions can also be used by sellers to more advantageously control the marketing of distressed, time sensitive, or other merchandise/services.

    摘要翻译: 诸如移动电话的无线设备的用户可以使用语音和非语言方式通过诸如因特网的网络进行购买或获取信息。 用户可以提交语音查询,接收非口头答复,提交非口头查询和接收语音回复,或执行与现代移动通信设备的许多语音和数据功能相似的操作。 用户可以提供通知标准,指示在什么条件下应该向用户的无线设备发送通知。 当购买符合所选通知标准的机会可用时,通知用户。 用户可以回复通知,如果他愿意,可以立即利用购买机会。 卖方也可以使用混合模式互动,更有利地控制苦恼,时间敏感或其他商品/服务的营销。