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    CROSS-PROTOCOL UNIVERSAL CALL IDENTIFIER
    23.
    发明申请
    CROSS-PROTOCOL UNIVERSAL CALL IDENTIFIER 有权
    交叉协议通用呼叫标识符

    公开(公告)号：US20110164737A1

    公开(公告)日：2011-07-07

    申请号：US12683576

    申请日：2010-01-07

    申请人： Michael Bates ,  Xavier Riley

    发明人： Michael Bates ,  Xavier Riley

    IPC分类号： H04M1/56

    CPC分类号： H04M3/4931 ,  H04L69/08 ,  H04M3/2218

    摘要： A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller. A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

    摘要翻译： 提供了一种用于操作具有在不同协议上操作的多个不同网络元件的目录辅助系统的方法。 该方法包括在第一网络元件处接收来自呼叫者的传入目录辅助呼叫在第一操作协议上的操作。 然后将通用呼叫标识符数据分配给呼叫。 然后，该呼叫被发送到在第二操作协议上操作的第二网元，其中相同的通用呼叫标识符被第二网络元件接受。 基于所分配的通用呼叫标识符数据，生成第一和第二网络元件之间的呼叫交换的记录。

    System and method for providing personal directory assistance services
    24.
    发明授权
    System and method for providing personal directory assistance services 失效

    公开(公告)号：US07606358B2

    公开(公告)日：2009-10-20

    申请号：US12214899

    申请日：2008-06-23

    申请人： Faith McGary ,  Harold Robinson ,  Alan Sunners ,  Michael Bates

    发明人： Faith McGary ,  Harold Robinson ,  Alan Sunners ,  Michael Bates

    IPC分类号： H04M3/493 ,  H04M3/523 ,  G06F12/00 ,  G06F17/30

    CPC分类号： H04M3/5183 ,  H04M3/4935 ,  Y10S707/99931

    摘要： A personalized assistance system for a user of a mobile device including a first database having a digital file library associated with the user, where the digital file library includes at least one digital file supplied to the first database by the user. An identification code uniquely associated with the mobile device is transmitted to the personalized assistance system, when the user calls the system. A customer service representative terminal is coupled to the database, where the identification code prompts automatic retrieval of at least a portion of the digital file library to the customer service representative terminal in response to processing of the identification code, the customer service representative terminal searching the digital file library in response to a user query to locate a designated digital file from the user's digital file library and causing the delivery of the digital file to a desired destination indicated by the user.

    System and method for customized search engine and search result optimization
    25.
    发明申请
    System and method for customized search engine and search result optimization 审中-公开
    用于定制搜索引擎和搜索结果优化的系统和方法

    公开(公告)号：US20090077033A1

    公开(公告)日：2009-03-19

    申请号：US12080576

    申请日：2008-04-03

    申请人： Faith McGary ,  Michael Bates ,  Alan Sunners

    发明人： Faith McGary ,  Michael Bates ,  Alan Sunners

    IPC分类号： G06F17/30

    CPC分类号： G06F16/24578 ,  G06F16/9535

    摘要： A method for providing search results in response to a web based query includes receiving incoming communications each configured to generate a user profile, along with input from the users to set preferences. Tracked web activity history from the plurality of users are stored in the profiles. The tracked histories are analyzed in combination with their preferences and at least one group profile for users having similar preferences is generated. When additional web based queries are received, search results are provided where the results are affected by the tracked web activity history from the users with similar stored preferences in the group profile to the user making the additional web based query.

    摘要翻译： 用于响应于基于网络的查询提供搜索结果的方法包括接收每个被配置为生成用户简档的输入通信以及来自用户的输入以设置偏好。 来自多个用户的跟踪的网络活动历史存储在简档中。 跟踪的历史与其偏好相结合进行分析，并且生成具有类似偏好的用户的至少一个组简档。 当接收到其他基于网络的查询时，提供搜索结果，其中结果受到跟踪的网络活动历史的影响，该用户在组配置文件中具有类似存储的偏好设置的用户进行附加的基于Web的查询。

    Device-driven intelligence and feedback for performance optimization and planning of a service network
    26.
    发明授权
    Device-driven intelligence and feedback for performance optimization and planning of a service network 有权
    设备驱动的智能和反馈，用于业务网络的性能优化和规划

    公开(公告)号：US08811977B2

    公开(公告)日：2014-08-19

    申请号：US12775384

    申请日：2010-05-06

    申请人： Mark Austin ,  Michael Salmon ,  Joseph Dennisson ,  Michael Bates ,  Stephen Kelly ,  Lawrence Ryan ,  Sheldon Meredith

    发明人： Mark Austin ,  Michael Salmon ,  Joseph Dennisson ,  Michael Bates ,  Stephen Kelly ,  Lawrence Ryan ,  Sheldon Meredith

    IPC分类号： H04W24/00 ,  H04L1/00

    CPC分类号： H04W24/04 ,  H04L41/06 ,  H04L41/12 ,  H04L41/145 ,  H04L67/18 ,  H04W4/02 ,  H04W24/00

    摘要： System(s), device(s), method(s), and user interfaces are provided to enable a subscriber device to report network operation conditions, such as network performance incidents, to receive feedback from the network related to the incident and available or possibly available solutions, and to produce network intelligence suitable for network planning and network performance enhancement. Reporting of network performance incidents can be characterized by location and time of occurrence, wherein these intelligence is provided by the user device. Feedback provided by the network is based on the network performance data received as part of reporting an incident. The reporting described herein enables a network operator to generate network planning intelligence based on actual network performance as experienced at the subscriber level.

    摘要翻译： 提供系统，设备，方法和用户界面以使订户设备能够报告诸如网络性能事件之类的网络操作条件，以从网络接收与事件相关的反馈并且可用或可用 可能的解决方案，并产生适合网络规划和网络性能增强的网络智能。 可以通过位置和发生时间来表征网络性能事件的报告，其中这些智能由用户设备提供。 网络提供的反馈是基于作为报告事件的一部分而收到的网络性能数据。 这里描述的报告使得网络运营商能够基于用户级别所体验的实际网络性能来生成网络规划智能。

    System and method for processing and routing incoming calls to a communication assistance system
    28.
    发明授权
    System and method for processing and routing incoming calls to a communication assistance system 有权
    将来电处理和路由到通信辅助系统的系统和方法

    公开(公告)号：US08699692B2

    公开(公告)日：2014-04-15

    申请号：US13525517

    申请日：2012-06-18

    申请人： Christine Baumeister ,  Michael Bates ,  Robert Pines

    发明人： Christine Baumeister ,  Michael Bates ,  Robert Pines

    IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M7/00

    CPC分类号： H04M3/4931 ,  H04M3/12 ,  H04M3/42059 ,  H04M3/5191 ,  H04M3/5234 ,  H04M3/5235 ,  H04M3/5237 ,  H04M2203/551 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/1337 ,  H04Q2213/13389

    摘要： A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic.

    摘要翻译： 呼叫路由系统使用被配置为从第一目录辅助系统的呼叫者接收目录援助呼叫的主要呼出设备，并且对于每个呼叫来确定它们是否将被第一目录辅助系统处理，或者由第二目录辅助系统 目录辅助系统。 还提供辅助路由器，其被配置为将第一目录辅助系统内的呼叫路由到主呼叫路由设备。次路由器具有默认呼叫分配逻辑，使得如果主呼叫路由设备离线，则辅助呼叫 路由器根据默认分发逻​​辑在第一目录辅助系统和多个目录辅助系统之间路由呼叫。

    SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE
    30.
    发明申请
    SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE 有权
    改进的直接辅助包括重新指向特征的系统和方法

    公开(公告)号：US20120321065A1

    公开(公告)日：2012-12-20

    申请号：US13598868

    申请日：2012-08-30

    申请人： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

    发明人： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

    IPC分类号： H04M3/42

    CPC分类号： H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

    摘要： A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

    摘要翻译： 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。