公开(公告)号：US20120290797A1

公开(公告)日：2012-11-15

申请号：US13467663

申请日：2012-05-09

Applicant: Christopher R. Rodriguez

Inventor： Christopher R. Rodriguez

IPC: G06F12/00

CPC classification number: H04M3/53 ,  G06F9/544 ,  H04L51/38 ,  H04M2201/36 ,  H04M2207/18

Abstract: A method of passing message data from a first device to a second device in a software defined radio (SDR) apparatus. A shared memory is defined in the apparatus for access by either one of the first and the second devices. A priority message originating from one of the devices and destined to the other device is loaded into a buffer of the shared memory, and the address of the buffer is passed to the other device. The message in the buffer of the shared memory is then accessed directly from the other device.

Abstract translation: 一种在软件定义无线电（SDR）装置中将消息数据从第一设备传递到第二设备的方法。 在用于由第一和第二设备中的任何一个进行访问的装置中定义共享存储器。 从一个设备发送并发往另一个设备的优先级消息被加载到共享存储器的缓冲器中，并且缓冲器的地址被传递到另一个设备。 然后，直接从其他设备访问共享内存的缓冲区中的消息。

公开(公告)号：US20120233556A1

公开(公告)日：2012-09-13

申请号：US13474641

申请日：2012-05-17

Applicant: Eric B. Meyers ,  Douglas T. Hudson

Inventor： Eric B. Meyers ,  Douglas T. Hudson

IPC: G06F3/01 ,  G06F15/16

CPC classification number: H04L12/58 ,  H04L51/00 ,  H04L51/04 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/12 ,  H04M2201/36

Abstract: In a method for displaying messages, a system displays messages from a single user account in multiple viewports. Each viewport orders messages based on an importance score that is calculated based on the user's prior interactions with messages in his user account through that viewport. Each viewport associated with the user account orders messages using a distinct message importance model.

Abstract translation: 在显示消息的方法中，系统在多个视口中显示来自单个用户帐户的消息。 每个视口根据基于用户与他的用户帐户中通过该视口的消息的先前交互计算的重要性分数来排序消息。 与用户帐户相关联的每个视口使用不同的消息重要性模型来排序消息。

公开(公告)号：US20120213341A1

公开(公告)日：2012-08-23

申请号：US13407720

申请日：2012-02-28

Applicant: Peeyush Jaiswal ,  James R. Lewis

Inventor： Peeyush Jaiswal ,  James R. Lewis

IPC: H04M1/64

CPC classification number: H04M3/493 ,  H04M3/42195 ,  H04M2201/36

Abstract: Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption handling in an IVR data processing system can include detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller. The method also can include saving state information for the established IVR session in connection with the caller in response to detecting the call interruption.

Abstract translation: 本发明的实施例解决了现有技术在交互式语音响应（IVR）系统会话管理方面的缺陷，并提供了用于IVR数据处理系统中的呼叫中断处理的方法，系统和计算机程序产品。 在本发明的一个实施例中，IVR数据处理系统中的呼叫中断处理方法可以包括在呼叫者建立的IVR会话期间检测呼叫者和IVR系统之间的电话呼叫的呼叫中断。 该方法还可以包括响应于检测到呼叫中断而保存与呼叫者相关联的建立的IVR会话的状态信息。

公开(公告)号：US08156182B2

公开(公告)日：2012-04-10

申请号：US12850749

申请日：2010-08-05

Applicant: Johnny Hawkins

Inventor： Johnny Hawkins

IPC: G06F15/16

CPC classification number: H04L65/1079 ,  H04L51/12 ,  H04M3/436 ,  H04M2201/36

Abstract: A system and method for preventing unwanted communications. A communication is received from a sending party. Input indicating the communication is to be filtered is received. Filtering information is extracted from the communication. The filtering information is distributed to multiple telecommunications platforms. The communication and future communications are blocked across the multiple telecommunications platforms utilizing the filtering information.

Abstract translation: 一种用于防止不必要的通信的系统和方法。 从发送方接收到通信。 接收到指示要过滤的通信的输入。 从通信中提取过滤信息。 过滤信息被分发到多个电信平台。 利用过滤信息，跨越多个电信平台阻止通信和未来的通信。

公开(公告)号：US08150022B2

公开(公告)日：2012-04-03

申请号：US11959608

申请日：2007-12-19

Applicant: Thomas M. Minnich, Jr. ,  Ted Alan Wrenn, Jr.

Inventor： Thomas M. Minnich, Jr. ,  Ted Alan Wrenn, Jr.

IPC: H04M5/00

CPC classification number: H04M3/5175 ,  H04M3/42365 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38

Abstract: Call center queue management includes a method for calculating an average capability for each of a plurality of agents obtaining all completion data for each agent. The call completion data is used to calculate a historical average for each agent. The historical average is used to calculate an average capability for each agent.

Abstract translation: 呼叫中心队列管理包括用于为每个代理获得所有完成数据的多个代理中的每一个计算平均能力的方法。 呼叫完成数据用于计算每个代理的历史平均值。 历史平均值用于计算每个代理的平均能力。

公开(公告)号：US20120033798A1

公开(公告)日：2012-02-09

申请号：US13262383

申请日：2010-03-11

Applicant: Philip L. Eardley ,  Simon PA Ringland ,  Matthew D. Walker

Inventor： Philip L. Eardley ,  Simon PA Ringland ,  Matthew D. Walker

IPC: H04M3/42 ,  H04M7/00

CPC classification number: H04M3/54 ,  H04M7/1225 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/36

Abstract: A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first network then operates in two phases. In a first phase, for a group of calls redirected to the second network, the time delay before the call is answered in the second network is recorded. When a number of time delays have been recorded, a delay period is set to a value less than the maximum value of the recorded time delays. In a second phase, for a second group of calls redirected to the second network subsequent to the calls of the first group, when a call of the second group is not answered in the second network within the delay period, the call is redirected to a message service associated with the first network.

Abstract translation: 一种呼叫控制的方法，其中第一通信网络检测指向第一网络中的目的地的呼叫; 将至少一些呼叫重定向到第二网络中的目的地（例如，在第一网络中的目的地没有应答的情况下）。 然后第一个网络分为两个阶段。 在第一阶段，对于重定向到第二网络的一组呼叫，在第二网络中应答呼叫之前的时间延迟被记录。 当已经记录了多个时间延迟时，延迟时间被设置为小于记录的时间延迟的最大值的值。 在第二阶段中，对于在第一组的呼叫之后重定向到第二网络的第二组呼叫，当在延迟时段内第二组的呼叫没有在第二网络中应答时，该呼叫被重定向到 与第一网络相关联的消息服务。

公开(公告)号：US08103242B2

公开(公告)日：2012-01-24

申请号：US12588569

申请日：2009-10-20

Applicant: Richard Dickinson

Inventor： Richard Dickinson

IPC: H04M11/04

CPC classification number: H04M3/2281 ,  H04M3/38 ,  H04M3/436 ,  H04M2201/36 ,  H04W4/16

Abstract: Calls from a phone identified as being a source of harassing or other undesirable phone calls are blocked at a mobile positioning center (MPC). Upon request by the PSAP, a call record detail can be obtained from the MPC revealing a simulated “callback phone number” as well as a unique number identifier of the phone, such as an ESN or MEID. The MPC then intercepts all future incoming calls from phones with that unique identifier number and routes them to a recording that advises the harasser that the phone has been identified as a harasser and is now blocked. The recording can also advise the caller how to restore service. In a preferred embodiment, the MPC sets a timer to automatically restore service after a designated length of time.

公开(公告)号：US20110311038A1

公开(公告)日：2011-12-22

申请号：US13218217

申请日：2011-08-25

Applicant: Avraham Faizakov ,  S. Douglas Peters ,  Peter R. Stubley

Inventor： Avraham Faizakov ,  S. Douglas Peters ,  Peter R. Stubley

IPC: H04M3/42

CPC classification number: G10L15/18 ,  G10L15/19 ,  H04M3/42204 ,  H04M3/4931 ,  H04M3/4936 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/40

Abstract: A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.

Abstract translation: 描述了用于呼叫处理应用的半监督同义词推断的方法，诸如自动目录协助或呼叫路由。 在一个实施例中，该方法包括从包括自动目录辅助引擎的目录辅助系统检查呼叫者交互结果的数据库，检测呼叫者交互结果中的指定特征，以及使用检测到的特征来自动训练目的地图，其中 目的地地图由自动目录辅助引擎用于自动将人类语音映射到目的地。 对呼叫者交互结果中的指定特征的检测可以包括对于一个或多个语音识别串中的每一个的呼叫者交互结果的统计分析。

公开(公告)号：US08077836B2

公开(公告)日：2011-12-13

申请号：US12182182

申请日：2008-07-30

Applicant: Mazin Gilbert

Inventor： Mazin Gilbert

IPC: H04M1/64 ,  G10L11/06

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.

Abstract translation: 提供方的透明语音注册，以便为与服务中心的通信提供语音验证。 抓捕一方当事人与服务中心代理人进行交流时口头沟通。 创建并存储与所捕获的通信相关联的语音模型，以便在后续呼叫服务中心期间提供语音验证。 当请求者联系服务中心时，执行请求者的语音与请求者所声称的人的语音模型的比较，以便验证请求者的身份。 此外，与一方相关联的语音模型在该方与服务中心之间的后续通信之后自动更新。

公开(公告)号：US08050389B2

公开(公告)日：2011-11-01

申请号：US11675474

申请日：2007-02-15

Applicant: Yasmary Hernandez ,  Nathan Shlomo Marz ,  Michael A. Paolini ,  Lee Parnell Thompson

Inventor： Yasmary Hernandez ,  Nathan Shlomo Marz ,  Michael A. Paolini ,  Lee Parnell Thompson

IPC: H04M1/64

CPC classification number: H04M1/57 ,  H04M1/642 ,  H04M3/42059 ,  H04M3/436 ,  H04M3/527 ,  H04M3/533 ,  H04M2201/10 ,  H04M2201/36 ,  H04M2250/60

Abstract: A system for automatically selecting an outgoing message for an incoming call. In response to receiving an incoming call, a calling party is identified. The identified calling party is compared against call log data to determine that the identified calling party has previously heard a first outgoing message. In response to determining that the identified calling party has not previously heard the first outgoing message, the first outgoing message is played as a selected outgoing message for the incoming call. In response to determining that the identified calling party has previously heard the first outgoing message, a second outgoing message is played as the selected outgoing message for the incoming call. Then, the call log data is updated to identify the selected outgoing message played for the incoming call.

Abstract translation: 用于自动选择呼入呼叫的外发消息的系统。 响应于接收到来电，识别呼叫方。 将所识别的主叫方与呼叫记录数据进行比较，以确定所识别的主叫方先前已经听到了第一个传出消息。 响应于确定所识别的主叫方以前没有听到第一传出消息，第一传出消息被播放为用于呼入呼叫的选择的传出消息。 响应于确定所标识的主叫方先前已经听到第一个传出消息，第二个传出消息被播放为用于呼入呼叫的所选择的传出消息。 然后，呼叫记录数据被更新以识别为呼入呼叫播放的选择的传出消息。