摘要:
Techniques for improving the efficiency of foreign accent/language communications processing are disclosed. For example, in one aspect of the invention, a technique for processing a call received by a call center, includes the following steps/operations. A call is obtained. Then, at least one of an accent and a language spoken by a caller making the call is identified. The call is then directed to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language. The techniques may also include multiple-purpose editing, automated translation, and restating methodologies.
摘要:
An acoustic communication device includes a computer device having an acoustic transmitter and/or an acoustic receiver. A signal processing module processes sound signals such that the transmitter and/or receiver are employed to permit acoustic communication between computer devices using sound signals.
摘要:
A verbal description method and system. A computing system broadcasts first audio data and video data associated with the first audio data. The computing system determines that the video data comprises a graphic without a description in the first audio data. The computing system receives audible description data associated with the graphic. The computing system generates second audio data comprising the first audio data and the audible description data. The computing system synchronizes portions of the second audio data with associated portions of the video data. The computing system generates synchronized audio/video data comprising the portions of said second audio data aligned with the associated portions of said video data. The computing system broadcasts the synchronized audio/video data.
摘要:
A system for enabling the transmission of a prepared message to multiple intended recipients, wherein the information contained in the message is substantially the same as received for all the recipients but differs in parts or portions for certain recipients comprising: a module containing the entire message which includes both the common and unique information to be transmitted and the instructions for selectively providing the information to different recipients; and scheme for sending together from the module all the parts or portions of the information to all recipients, but including means responsive to the instructions, for having selectively different parts or portions of the information received by the different recipients.
摘要:
A method and system are disclosed for creating portfolios of requests so as to reduce or minimize the variance in the workloads generated by those requests. The invention also takes into account the throughput of the servers that are servicing the requests. In a preferred embodiment, the method comprises the steps of establishing a set of system parameters; using said parameters to generate a model, said model including a defined optimization problem; and solving said optimization problem to output a set of mixing weights. The set of parameters and said mixing weights are used to generate a task; and the service requests are distributed to different service teams according to the generated task. Also, for example, the distributing may be done by distributing requests of type i to team j with weight proportional to wij.
摘要:
An audio system and method. The audio system comprises a sensing device and a memory device. The memory device comprises a list of groups of gesture types. A first specified audio sound is stored within the memory device. A user programs a first association between the first specified audio sound and a first specified gesture received by the sensing device. The first specified gesture is associated with a first group from the list of groups. The first association is stored within the memory device. The audio file is amplified by the audio system. The user uses the sensing device to perform the first specified gesture. The audio system recognizes the first specified gesture as a gesture from the first group. The audio system enables and amplifies the first specified audio sound and integrates the first specified audio sound with the audio file.
摘要:
A method for task execution improvement, the method includes: generating a baseline model for executing a task; recording a user executing a task; comparing the baseline model to the user's execution of the task; and providing feedback to the user based on the differences in the user's execution and the baseline model.
摘要:
A method for detecting and alerting a driver of vehicles in their blind spots, includes: tracking movement and relative position of a driver to one or more vehicles; determining one or more driver blind spots; determining when at least one of the one or more vehicles approaches one of the driver blind spots; determining when at least one of the one or more vehicles occupies one of the driver blind spots; activating one or more indicators in response to one or more vehicles approaching and occupying one of the driver blind spots; wherein the one or more indicators comprise light emitting diodes (LED), liquid crystal display (LCD), plasma, projected elements, and electroluminescent elements; and wherein a sequence and pattern of activating the one or more indicators is determined based on the relative position of the driver to the one or more vehicles.
摘要:
Using metadata to detect alteration of data. A first set of metadata characteristics including at least one respective semantic description are recorded for a first set of data representing original data. A second set of metadata characteristics including at least one corresponding semantic description are recorded for a second set of data representing data under test. The first and second sets of metadata characteristics are compared. If the first and second sets of metadata characteristics are not identical, these sets are processed to identify locations in the first set of data that have been altered. Using the at least one semantic description for the first set of data and the at least one corresponding semantic description for the second set of data, one or more metadata characteristics that have changed from the first set of data to the second set of data are identified.
摘要:
A system and method for enabling communication concurrently over multiple access points and multiple physical media including but not limited to: cellular, network (e.g., Ethernet), broadband wireless, audio communication schemes.