公开(公告)号：US20030112944A1

公开(公告)日：2003-06-19

申请号：US10022161

申请日：2001-12-17

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M003/42

CPC分类号： H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M2201/40 ,  H04M2203/2072 ,  H04M2242/22

摘要： A method, system, and program for identifying relevant scheduling events for a call. When a call is received at a service provider, the service provider initiates a call context request. A context inference service handling the call context request accesses a schedule of at least one party to the call. Then, the services designates a context for the call indicating at least one scheduled event from the schedule that is relevant to the call. A schedule may be accessed from a telephony device, a data storage system within a trusted telephone network, or a data storage system accessible via a network outside a trusted telephone network.

摘要翻译： 一种用于识别呼叫的相关调度事件的方法，系统和程序。 当在服务提供商处接收到呼叫时，服务提供商发起呼叫上下文请求。 处理呼叫上下文请求的上下文推断服务访问呼叫的至少一方的时间表。 然后，服务指定呼叫的上下文，指示来自调度的至少一个调度事件与呼叫相关。 可以从电话设备，可信任电话网络内的数据存储系统或可信任的电话网络外的网络可访问的数据存储系统访问时间表。

公开(公告)号：US20030112942A1

公开(公告)日：2003-06-19

申请号：US10022165

申请日：2001-12-17

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M003/00

CPC分类号： G07F7/08 ,  G06Q20/4037 ,  H04M3/38 ,  H04M3/382 ,  H04M3/385 ,  H04M15/00 ,  H04M15/41 ,  H04M15/47 ,  H04M15/58 ,  H04M2203/6027 ,  H04M2215/0148 ,  H04M2215/0164 ,  H04M2215/0188

摘要： A method, system, and program providing identification usage fraud protection are provided. A context for a use of an identification via a communication line is detected at a fraud protection service. The context for use of the identification is analyzed in view of multiple previous uses of the identification. A level of suspicion of fraudulent use of the identification is specified according to the analysis of the context. Depending on the level of suspicion, further use of the identification may require additional authentication or may be barred. The identification may include a user name, an account number, a password, or other identifier that may be utilized to represent an individual in accessing products and services.

摘要翻译： 提供了提供识别使用欺诈保护的方法，系统和程序。 在欺诈保护服务中检测到通过通信线路使用识别的上下文。 鉴于识别的多个先前使用，分析了使用识别的上下文。 根据上下文的分析，指定了对欺诈性使用身份验证的怀疑程度。 根据怀疑程度，进一步使用该标识可能需要额外的认证或可能被禁止。 该标识可以包括可以用于表示个人访问产品和服务的用户名，帐号，密码或其他标识符。

公开(公告)号：US20030108185A1

公开(公告)日：2003-06-12

申请号：US10015382

申请日：2001-12-12

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M003/00 ,  H04M005/00

CPC分类号： H04M3/523 ,  H04M3/385

摘要： A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.

摘要翻译： 提供了一种用于允许呼叫者在保持队列内调整位置的方法，系统和程序。 检测到在等待保持队列时由呼叫者获得的提前令牌。 根据呼叫者的认证标识符，提前令牌在呼叫者的未来呼叫中存储以用于兑换，其中未来的兑换令牌的兑换将导致等待位置的调整。 特别地，呼叫保持队列中的呼叫者可以通过回答由呼叫保持队列中的其他呼叫者提出的问题来获得提前令牌，其中以使得其他呼叫者不需要代表的额外援助的方式回答问题。 此外，呼叫者可以在等待当前保持队列中兑换先前保持队列中获得的提前令牌，其中根据呼叫者标识可跨多个呼叫中心访问可兑换提前令牌。

公开(公告)号：US20030108184A1

公开(公告)日：2003-06-12

申请号：US10015264

申请日：2001-12-12

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M003/00 ,  H04M005/00

CPC分类号： H04M3/4938 ,  H04M3/523

摘要： A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at least one web page, such that an on hold system housing the hold queue may promote voice browsing of specific web pages. Incentives may be in the form of points that are redeemable by the caller, for example, for adjustments in position within the call queue. In addition, the identity of the caller is preferably authenticated and a caller profile accessed according to the authenticated caller identity. Voice browsing web page selections may be tailored for the caller according to the caller profile.

摘要翻译： 提供了一种用于在呼叫者在保持队列中等待时促进呼叫者语音浏览的方法，系统和程序。 至少一个网页被选择用于在保持队列中等待的特定呼叫者的语音浏览。 可以提供特定呼叫者鼓励语音浏览至少一个网页，使得容纳保持队列的保持系统可以促进特定网页的语音浏览。 激励可以是由呼叫者可兑换的点的形式，例如用于调用呼叫队列内的位置。 此外，呼叫者的身份优选地被认证，并且根据认证的呼叫者身份访问呼叫者简档。 语音浏览网页选择可以根据呼叫者简档为呼叫者量身定制。

公开(公告)号：US20030108163A1

公开(公告)日：2003-06-12

申请号：US10015381

申请日：2001-12-12

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M001/64

CPC分类号： H04M1/54

摘要： A method, system, and program for origin device initiated caller identification are provided. A voice utterance is detected at an origin device. A caller identity associated with the voice utterance is identified at the origin device, such that the caller identity is transmittable as an authenticated identity of the caller for a call. An intermediary device receives the caller identity with a call request and specifies services available to the caller according to a caller service profile associated with the caller identity.

摘要翻译： 提供了用于起始设备发起的呼叫者识别的方法，系统和程序。 在原始设备处检测到语音发音。 在原始设备处识别与语音话音相关联的呼叫者身份，使得呼叫者身份可作为呼叫者的认证身份发送。 中间设备用呼叫请求接收呼叫者身份，并根据与呼叫者身份相关联的呼叫者服务简档来指定呼叫者可用的服务。

公开(公告)号：US20030108159A1

公开(公告)日：2003-06-12

申请号：US10015280

申请日：2001-12-12

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Michael Wayne Brown ,  Joseph Herbert McIntyre ,  Michael A. Paolini ,  James Mark Weaver ,  Scott Lee Winters

IPC分类号： H04M001/64

CPC分类号： H04M3/42 ,  H04M1/271 ,  H04M1/56 ,  H04M1/57 ,  H04M3/382 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42093 ,  H04M3/42102 ,  H04M15/06 ,  H04M2242/22

摘要： A method, system, and program for destination device initiated callee identification are provided. A voice utterance of a callee is detected at a destination device. Then, a callee identity associated with the voice utterance is identified at the destination device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller receiving the callee identity may decide whether to open communication with the callee or terminate the call. The destination device may access a third party device for authenticating the caller identity according to the voice utterance, where the third party device may be accessible across multiple destination devices via a network.

摘要翻译： 提供了一种用于目标设备启动的被呼叫者标识的方法，系统和程序。 在目的地设备处检测到被叫者的话音发声。 然后，在目的地设备处识别与语音话语相关联的被叫者身份，使得被呼叫者身份可被作为呼叫的被呼叫者的认证身份发送。 接收被叫方身份的呼叫方可以决定是否打开与被呼叫方的通信或终止呼叫。 目的地设备可以访问第三方设备以根据语音话语认证呼叫者身份，其中第三方设备可经由网络跨多个目的地设备访问。