公开(公告)号：US20220057987A1

公开(公告)日：2022-02-24

申请号：US16996972

申请日：2020-08-19

Applicant: KYNDRYL INC.

Inventor： Sharon Wheless ,  Zachary A. Silverstein ,  Jacob Ryan Jepperson ,  Jeremy R. Fox

IPC: G06F3/16

Abstract: Several aspects for resolving a device prompt are described. A processor detects a prompt at a first device connected to a network, wherein the prompt is configured to alert a user proximate to the first device. The prompt may also be configured to solicit one of a plurality of prompt responses from the user. A processor receives a user audio input at a second device connected to the network. A processor determines that the user audio input comprise a first prompt response of the plurality of prompt responses. Once the first prompt response is determined to be included in the user audio input, a processor transmits the first prompt response to the first device. Once received at the first device, a processor executes the first prompt response at the first device to resolve the prompt.

公开(公告)号：US12175433B2

公开(公告)日：2024-12-24

申请号：US16202366

申请日：2018-11-28

Applicant: KYNDRYL, INC.

Inventor： Jimi Lin ,  Gregory J. Boss ,  Michael Bender ,  Jeremy R. Fox

IPC: G06Q10/00 ,  G06Q10/0631 ,  G06Q10/20 ,  G06Q50/00

Abstract: Aspects identify users as trusted assistant candidates in response to associations to purchases of vehicle repair items. Embodiments further select a one of the trusted assistant candidates that is linked to a vehicle operator as a social network contact and that is located closest to a vehicle location relative to remaining others of the trusted assistant candidates, in response to determining that the vehicle operator needs remote location assistance at the vehicle location; and dispatch the selected one of the trusted assistant candidates to the vehicle location to provide remote location assistance to the vehicle operator.

公开(公告)号：US11934649B2

公开(公告)日：2024-03-19

申请号：US17682260

申请日：2022-02-28

Applicant: Kyndryl, Inc.

Inventor： Michael Seth Silverstein ,  Caleb Miles ,  Zachary A. Silverstein ,  Jeremy R. Fox

IPC: G06F3/0485 ,  H04L65/1096 ,  H04L65/403

CPC classification number: G06F3/0485 ,  H04L65/1096 ,  H04L65/403

Abstract: A method includes: hosting, by a computing device, a videoconference among plural users; receiving, by the computing device, input from a sharing user of the plural users, wherein the input initiates a screenshare in the videoconference; creating, by the computing device, document twins of a document shown in the screenshare; and providing, by the computing device and to other users of the plural users, access to respective ones of the document twins in an interface of the videoconference; wherein each of the other users may scroll within a respective one of the document twins independently of other ones of the other users and independently of the screenshare.

公开(公告)号：US11855933B2

公开(公告)日：2023-12-26

申请号：US17445529

申请日：2021-08-20

Applicant: KYNDRYL, INC.

Inventor： Mauro Marzorati ,  Todd Russell Whitman ,  Jeremy R. Fox ,  Sarbajit K. Rakshit

IPC: G06F15/16 ,  H04L51/02 ,  H04L51/10 ,  G06T19/00

CPC classification number: H04L51/02 ,  G06T19/006 ,  H04L51/10 ,  G06T2200/24 ,  G06T2219/024

Abstract: A computer-implemented method, a computer system and a computer program product enhance content submissions of support chats. The method includes acquiring a support request from a user, wherein the support request includes a content submission. The content submission is selected from a group consisting of audio data, image data and text data. The method also includes determining a classification of the support request based on a request type. The method further includes obtaining a set of requirements for the support request from a server based on the determined classification. In addition, the method includes determining that the content submission does not meet the set of requirements. Lastly, the method includes generating an augmented reality inspector to assist the user in adding content to meet the set of requirements in response to the set of requirements not being met by the content submission.

公开(公告)号：US20230244376A1

公开(公告)日：2023-08-03

申请号：US17588814

申请日：2022-01-31

Applicant: Kyndryl, Inc.

Inventor： Mauro Marzorati ,  Jeremy R. Fox ,  Trudy L. Hewitt ,  Christian Compton

IPC: G06F3/04886

CPC classification number: G06F3/04886

Abstract: A method includes: receiving, by a computing device, user input defining a first location of a touchscreen of the computing device, the touchscreen displaying a user interface (UI) of an application; receiving, by the computing device, user input defining a second location of the touchscreen of the computing device; identifying, by the computing device, an interactive object of the UI at the first location; creating, by the computing device, an overlay including a copy of the interactive object and a masking object, the copy of the interactive object being at the second location and the masking object being at the first location; and causing, by the computing device, the touchscreen to display an output including the overlay superimposed over the UI.

公开(公告)号：US11663895B1

公开(公告)日：2023-05-30

申请号：US17548965

申请日：2021-12-13

Applicant: Kyndryl, Inc.

Inventor： Mauro Marzorati ,  Jeremy R. Fox ,  James Edward Regan ,  Sarbajit K. Rakshit

IPC: G09G3/00 ,  G06F3/01 ,  G08B21/02 ,  G08B5/22

CPC classification number: G08B21/02 ,  G06F3/011 ,  G08B5/22 ,  G09G3/003

Abstract: A method includes: determining, by a computing device, an operating condition of a machine in an industrial environment; determining, by the computing device, a hazard based on the operating condition; determining, by the computing device, one or more safety precautions based on the hazard; generating, by the computing device, a virtual three-dimensional holographic safety gate around the machine based on the one or more safety precautions.

公开(公告)号：US11631416B1

公开(公告)日：2023-04-18

申请号：US17546100

申请日：2021-12-09

Applicant: Kyndryl, Inc.

Inventor： Rhonda L. Childress ,  Michael Bender ,  Jeremy R. Fox ,  Yinghui Zeng

IPC: G10L19/018 ,  G10L25/51

Abstract: Data-analysis-based processing is provided to validate audio content delivery via embedded inaudible sound signals. The processing obtains, by a validation system, an indication of detection of an inaudible sound signal embedded in an audio output of provided content initiated by a user on a user-device. The inaudible sound signal is inaudible to the user, and the audio output is from the user-device. Based on obtaining the indication of detection of the inaudible sound signal embedded in the audio output, the validation system validates that the audio output of the provided content is ON with respect to the user-device.

公开(公告)号：US11606829B2

公开(公告)日：2023-03-14

申请号：US16443900

申请日：2019-06-18

Applicant: Kyndryl, Inc.

Inventor： Gregory J. Boss ,  Jeremy R. Fox ,  Michael Bender ,  Zachary A. Silverstein

IPC: H04W76/18 ,  H04W4/70 ,  H04W76/14 ,  H04W76/11 ,  H04W12/033 ,  H04W72/563 ,  H04W84/18

Abstract: In an approach to facilitating data transmission utilizing peer-to-peer communications and wireless ad hoc networks, one or more computer processors detect one or more data transmission failures. The one or more computer processors rank the one or more detected data transmission failures. The one or more computer processors detect one or more subsequent devices. The one or more computer processors determine one or more statuses associated with the detected one or more subsequent devices. The one or more computer processors the one or more detected subsequent devices based on the determined the determined statuses. The one or more computer processors match the one or more ranked data transmission failures with the one or more ranked subsequent devices. The one or more computer processors transmit the one or more data transmission failures with one or more matched subsequent devices.

公开(公告)号：US20230061720A1

公开(公告)日：2023-03-02

申请号：US17411146

申请日：2021-08-25

Applicant: KYNDRYL, INC.

Inventor： Mauro Marzorati ,  Gary Francis Diamanti ,  Raghuram Srinivasan ,  Jeremy R. Fox

IPC: H04L12/58 ,  G06N5/04 ,  G06N20/00 ,  H04L29/08 ,  G06F40/205

Abstract: A computer-implemented method reduces toil in chat systems. The method includes receiving, from a sending account, a message to be sent in a chat environment, where the chat environment includes a plurality of accounts including the sending account. The method also includes determining, by a learning model, a category of the message. The method further includes generating, for each account of the plurality accounts in a channel of the chat environment, a score, where the score indicates a likelihood an associated account will respond to a post with relevant information. The method includes recommending, based on the score, one or more accounts of the plurality of accounts to an at message, where the at message is configured to cause a notification to the associated account. The method further includes posting the message in the channel of the chat environment while at-mentioning the one or more accounts.

公开(公告)号：US11593994B2

公开(公告)日：2023-02-28

申请号：US17089983

申请日：2020-11-05

Applicant: KYNDRYL, INC.

Inventor： Todd Russell Whitman ,  Mauro Marzorati ,  Michael Bender ,  Jeremy R. Fox ,  Sarbajit K Rakshit

IPC: G06T19/00 ,  G06T19/20 ,  G10K11/175 ,  H04W4/024 ,  H04W4/02

Abstract: A computer-implemented method prevents physical interference between co-located users in virtual environments. The method includes identifying a first user associated with a first virtual reality (VR) system and a second user associated with a second VR system. The method also includes predicting a future movement of the first user to perform a first task in a primary virtual environment. The method further includes identifying, in response to the predicting the future movement of the first user, a first physical space needed for the first user. The method includes determining, in response to identifying the first physical space, a likely interference in a first physical location of the first user. The method also includes preventing the likely interference.