摘要:
A method includes retrieving a first data set from a billing system configured to facilitate a billing operation associated with a network. The first data set includes a plurality of billing records, which includes a first billing record associated with and including a field identifying a first circuit from a plurality of circuits included within the network. A second data set is retrieved from a configuration management system configured to facilitate an operation associated with the network. The second data set includes a plurality of configuration records, which includes a first configuration record associated with and including a field identifying the first circuit. When the field identifying the first circuit included in the first configuration record differs from the field identifying the first circuit included in the first billing record, a correct identifier associated with the first circuit is determined. When such a discrepancy exists, a report is produced.
摘要:
A method includes generating a model of an existing workcenter process and a modified version of the existing workcenter process based on one or more decision-making parameters. The workcenter process is a workcenter process for a telecommunications network. The model for the existing workcenter process and the model for the modified version of the existing workcenter process are simulated to determine whether to modify any of the process steps in the existing workcenter process. The decision is based on the effect on the decision-making parameter(s) of modifying the workcenter process from the existing workcenter process.
摘要:
A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least any one of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.
摘要:
The present invention provides a system and a method for delivering an event from an event publisher to an event subscriber via an event broker. The event broker performs several functions such as receiving an event published by an event publisher of a first domain, assigning a priority based on a second domain to a plurality of subscribers of the second domain, processing the event based on a rule and the priority, and further delivering the event published by the event publisher of the first domain to the plurality of event subscribers of the second domain in accordance with the priority.
摘要:
Predictive maintenance in a communications environment can be triggered when an anomaly in the call set-up process is detected. In one arrangement, in a VoIP context, the post dial delay (PDD) associated with call set up is monitored. If a link or node has an abnormally high contribution to the PDD it may be designated for predictive maintenance.
摘要:
An arrangement analyzes a plurality of call detail records and determines that a particular call processing code has occurred a predetermined number of times during a previously defined time interval. The fact of these multiple occurrences of these processing codes is determined to be an indication of a trunk failure. A maintenance request is issued to address the detected failure.
摘要:
A method includes retrieving a first data set from a switch within a network, the first data set including a set of switch records. Among the switch records included in the first data set is a first switch record associated with and including a field identifying a first trunk group from a set of trunk groups included within the switch. A second data set is retrieved from a configuration management system configured to facilitate an operation associated with the network. The second data set includes a plurality of configuration records, which includes a first configuration record associated with and including a field identifying the first trunk group. When the field included in the first configuration record differs from the field included in the first switch record a report is produced.
摘要:
A method and apparatus includes automatically correlating indicators already generated by network components to detect and isolate failures that are caused by or related to network components operating on different layers of the open system interconnect (OSI) model. Failure indicators that persist for longer than a specified time window are automatically detected and correlated with one another based on a topology table. The method uses indicators already generated by the network components, obviating the need for software that typically resides on and consumes valuable processing time of network components.
摘要:
Methods and systems for managing a multi-tiered computer infrastructure. The infrastructure includes a plurality of functional layers, wherein one of the layers is a resource allocation layer. Each functional layer includes a set of resources that are substantially interchangeable with other resources in the same layer and adapted to be able to operate with any resource in an adjacent layer. The resource allocation layer receives and manages information regarding the status of the resources and allocates the resources to a task in accordance with utilization levels and operability of any particular resource.
摘要:
Computer systems and techniques for predicting a cable failure in a network system begin by receiving a remote alarm indicator followed by a remote alarm indicator clear as a transmission alarm indicator of an intermittent short duration failure on the transmission path of a circuit. If the transmission alarm indicator is of a duration less than or equal to a preset threshold D it is considered an acceptable short hit transmission alarm. When at least N acceptable transmission alarms have been received and the time stamps of the last N acceptable transmission alarms have been recorded, then a determination is made as to whether N acceptable transmission alarms have been received within a preset time period. A moving window time period is calculated as the difference between the time stamp of the present acceptable transmission alarm K and the time stamp of the [(K−N)+1] acceptable transmission alarm. If the difference is less than or equal to T, a cable error signature is indicated. Based on the cable error signature, a cable failure may be predicted.