公开(公告)号：US20060126803A1

公开(公告)日：2006-06-15

申请号：US11013222

申请日：2004-12-14

申请人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

发明人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

IPC分类号： H04M1/64

CPC分类号： H04M3/5166 ,  H04M2203/551

摘要： Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.

摘要翻译： 公开了一种用于与交互式语音应答系统进行通信的方法，其包括在呼叫者和交互式语音响应系统之间建立通信会话。 通信会话包括一个呼叫线程。 该方法包括检测与通信会话相关联的暂停条件并暂停呼叫线程。 呼叫线程暂停时确定暂停点。 然后可以预定义的间隔将提醒消息传达给呼叫者。 提醒消息可以包括向呼叫者恢复呼叫线程的指令。 该方法还可以包括接收恢复呼叫线程并在暂停点恢复呼叫线程的指示。

公开(公告)号：US20050198096A1

公开(公告)日：2005-09-08

申请号：US10754734

申请日：2004-01-08

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Lee ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Lee ,  Shantanu Sarkar

IPC分类号： G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04L29/12

CPC分类号： H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

摘要： A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

摘要翻译： 用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

公开(公告)号：US08649554B2

公开(公告)日：2014-02-11

申请号：US12475245

申请日：2009-05-29

申请人： Relia Markovic ,  Gregory N. Snook ,  Stephen Latta ,  Kevin Geisner ,  Johnny Lee ,  Adam Jethro Lanygridge

发明人： Relia Markovic ,  Gregory N. Snook ,  Stephen Latta ,  Kevin Geisner ,  Johnny Lee ,  Adam Jethro Lanygridge

IPC分类号： G06K9/00

CPC分类号： G06F3/017 ,  A63F13/213 ,  A63F13/428 ,  G06F3/011 ,  G06F3/016 ,  G06T3/20 ,  G06T3/40 ,  G06T11/60

摘要： Systems, methods and computer readable media are disclosed for controlling perspective of a camera-controlled computer. A capture device captures user gestures and sends corresponding data to a recognizer engine. The recognizer engine analyzes the data with a plurality of filters, each filter corresponding to a gesture. Based on the output of those filters, a perspective control is determined, and a display device displays a new perspective corresponding to the perspective control.

摘要翻译： 公开了用于控制照相机控制的计算机的透视的系统，方法和计算机可读介质。 捕获设备捕获用户手势并将相应的数据发送到识别引擎。 识别引擎使用多个滤波器分析数据，每个滤波器对应于手势。 基于这些滤波器的输出，确定透视控制，并且显示装置显示对应于透视控制的新透视图。

公开(公告)号：US08027459B2

公开(公告)日：2011-09-27

申请号：US11129983

申请日：2005-05-16

申请人： Johnny Lee ,  Fadi R. Jabbour ,  David C. Lee

发明人： Johnny Lee ,  Fadi R. Jabbour ,  David C. Lee

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5166 ,  H04M3/523 ,  H04M2201/14 ,  H04M2203/2011

摘要： A system and method for servicing a caller at a contact center includes providing self-service menu options to the caller through an automated system, and determining a total time spent by the caller in the automated system. If the caller's attempts at self-service are unsuccessful, the caller is transferred out of the automated system and into a position of a wait queue, the position of the caller in the wait queue being determined based on a credit for the total time spent by the caller in the automated system. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

摘要翻译： 用于在联络中心处对呼叫者进行维修的系统和方法包括通过自动化系统向呼叫者提供自助服务菜单选项，以及确定呼叫者在自动系统中花费的总时间。 如果呼叫者对自助服务的尝试不成功，则呼叫者被转移出自动系统并进入等待队列的位置，等待队列中的呼叫者的位置是基于所花费的总时间的信用来确定的 来电者在自动化系统中。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20070185697A1

公开(公告)日：2007-08-09

申请号：US11349859

申请日：2006-02-07

申请人： Desney Tan ,  Johnny Lee

发明人： Desney Tan ,  Johnny Lee

IPC分类号： G06G7/48 ,  A61B5/04

CPC分类号： G06F3/015 ,  A61B5/0476 ,  A61B5/16 ,  A61B5/7207 ,  A61B5/7267 ,  G06K9/00496

摘要： A method for classifying brain states in electroencephalograph (EEG) signals comprising building a classifier model and classifying brain states using the classifier model is described. Brain states are determined. Labeled EEG data is collected and divided into overlapping time windows. The time dimension is removed from each time window. Features are generated by computing the base features; combining the base features to form a larger feature set; pruning the large feature set; and further pruning the feature set for a particular machine learning technique. Brain states in unlabeled EEG data are classified using the classifier model by dividing the unlabeled EEG data into overlapping time windows and removing the time dimension from each time window. Features required by the classifier model are generated. Artifacts in the labeled and unlabeled EEG data comprise cognitive artifacts and non-cognitive artifacts.

摘要翻译： 描述了一种在脑电图（EEG）信号中分类脑状态的方法，包括建立分类器模型并使用分类器模型对脑状态进行分类。 大脑状态是确定的。 标记的EEG数据被收集并分为重叠的时间窗口。 时间维度从每个时间窗口被删除。 通过计算基本特征生成特征; 组合基本特征以形成较大的特征集; 修剪大功能集; 并进一步修剪特定机器学习技术的特征集。 未标记的EEG数据中的脑状态通过将未标记的EEG数据划分为重叠时间窗口并从每个时间窗口去除时间维度，使用分类器模型进行分类。 生成分类器模型所需的特征。 标记和未标记的脑电图数据中的伪像包括认知伪像和非认知伪像。

公开(公告)号：US20070071223A1

公开(公告)日：2007-03-29

申请号：US11231598

申请日：2005-09-20

申请人： Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5231 ,  H04M7/006

摘要： A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.

摘要翻译： 用于处理排队的自动呼叫分配器呼叫的方法包括通过第一连接从呼叫者的端点接收呼叫。 呼叫包括服务请求。 该方法包括通过第二连接将呼叫连接到自动呼叫分配器，并确定呼叫已排队。 该方法包括终止与呼叫者的第一连接，并接收指示符以重新建立与呼叫者的连接。 该方法还包括重新建立与呼叫者的连接。

公开(公告)号：US20060256956A1

公开(公告)日：2006-11-16

申请号：US11129983

申请日：2005-05-16

申请人： Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5166 ,  H04M3/523 ,  H04M2201/14 ,  H04M2203/2011

摘要： A system and method for servicing a caller at a contact center includes providing self-service menu options to the caller through an automated system, and determining a total time spent by the caller in the automated system. If the caller's attempts at self-service are unsuccessful, the caller is transferred out of the automated system and into a position of a wait queue, the position of the caller in the wait queue being determined based on a credit for the total time spent by the caller in the automated system. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

摘要翻译： 用于在联络中心处对呼叫者进行维修的系统和方法包括通过自动化系统向呼叫者提供自助服务菜单选项，以及确定呼叫者在自动化系统中花费的总时间。 如果呼叫者对自助服务的尝试不成功，则呼叫者被转移出自动系统并进入等待队列的位置，等待队列中的呼叫者的位置是基于所花费的总时间的信用来确定的 来电者在自动化系统中。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20060256950A1

公开(公告)日：2006-11-16

申请号：US11126700

申请日：2005-05-11

申请人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

发明人： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/5235 ,  H04M3/382 ,  H04M3/493 ,  H04M3/5166 ,  H04M2203/2066

摘要： A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 用于在联络中心处服务呼叫者的系统和方法包括提示呼叫者与呼叫者的残疾证书相关联的密码，然后访问包含认证密码的证书的数据库以检索证书中列出的信息。 证书信息包括呼叫者的一种残疾。 在认证之后，系统提供适合于呼叫者的残疾类型的服务响应。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20050099405A1

公开(公告)日：2005-05-12

申请号：US10704098

申请日：2003-11-07

申请人： Paul Dietz ,  Darren Leigh ,  Ramesh Raskar ,  Johnny Lee

发明人： Paul Dietz ,  Darren Leigh ,  Ramesh Raskar ,  Johnny Lee

IPC分类号： G06F3/00 ,  G06F3/033 ,  G06F3/042 ,  G06K9/00 ,  G09G5/00

CPC分类号： G06F3/0321 ,  G06F3/03542

摘要： An interactive display system includes a pixel-based display surface and a light pen. A sequence of patterns is projected onto the display surface. The sequence of patterns has a unique sequence of light intensities for each location of the display surface. Intensities of light at an arbitrary location are sensed by the light pen while projecting the sequence of patterns. The intensifies of light are decoded to determine coordinates of the arbitrary location.

摘要翻译： 交互式显示系统包括基于像素的显示表面和光笔。 图案序列被投影到显示表面上。 图案的序列对于显示表面的每个位置具有唯一的光强度序列。 在任意位置处的光的强度由光笔感测，同时投影图案序列。 光的强化被解码以确定任意位置的坐标。