公开(公告)号：US07864944B2

公开(公告)日：2011-01-04

申请号：US11288574

申请日：2005-11-29

Applicant: Joseph F. Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Gebran George Chahrouri

Inventor： Joseph F. Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Gebran George Chahrouri

IPC: H04M3/00

CPC classification number: H04M3/51 ,  H04M3/42068 ,  H04M3/5233 ,  H04M2203/2011 ,  H04M2203/2061

Abstract: A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 用于处理从呼叫者到呼叫中心的呼叫的系统和方法包括接收呼叫并将呼叫路由到代理的自动呼叫分配器（ACD）。 模块用于计算呼叫者的语音速率，并且显示器在呼叫会话期间以图形方式将呼叫者的语音速率显示给代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US07743101B2

公开(公告)日：2010-06-22

申请号：US11448276

申请日：2006-06-07

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: G06F15/16 ,  H04M3/42 ,  H04L12/16

CPC classification number: G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

Abstract: In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

Abstract translation: 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议的参与者可以决定将现有会议的邀请发送给用户。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。 然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。 例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

公开(公告)号：US20080063181A1

公开(公告)日：2008-03-13

申请号：US11466380

申请日：2006-08-22

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M1/00

CPC classification number: H04M3/42 ,  H04M1/6505 ,  H04M1/654 ,  H04M1/663 ,  H04M3/53 ,  H04M2203/25 ,  H04M2203/654

Abstract: A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.

Abstract translation: 描述响应传入语音呼叫的系统和方法。 该方法可以包括在语音通信设备处接收来话呼叫，经由语音通信设备监视用户输入并响应于用户输入生成用户控制信号。 用户控制信号可以标识出与来电相关联的铃声功能的终止至少被延迟。 此外，描述了处理对语音通信设备的语音呼叫的系统和方法。 该方法可以包括将语音呼叫传送到语音通信设备，并且响应于用户输入从语音通信设备接收用户控制信号。 响应于用户控制信号，振铃功能的终止可能至少被延迟。 本发明扩展到处理对语音通信设备的语音呼叫的设备。

公开(公告)号：US20070280468A1

公开(公告)日：2007-12-06

申请号：US11444851

申请日：2006-05-31

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5236 ,  H04M3/5238

Abstract: A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070250581A1

公开(公告)日：2007-10-25

申请号：US11408696

申请日：2006-04-20

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/24

Abstract: In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

Abstract translation: 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US09021027B2

公开(公告)日：2015-04-28

申请号：US11408696

申请日：2006-04-20

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC: G06F15/16 ,  G06Q10/10 ,  H04L12/58

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/24

Abstract: In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

Abstract translation: 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US08620491B2

公开(公告)日：2013-12-31

申请号：US13620228

申请日：2012-09-14

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC: G08G1/00

CPC classification number: G08G1/00 ,  G08G1/20

Abstract: A method for intelligently managing a transportation network is provided. The method includes providing a roadside apparatus to communicate with vehicle nodes associated with vehicles in a transportation network, the vehicle nodes being in a range of control of the roadside apparatus. Based on real-time location and direction information received from a particular vehicle node associated with a particular one of the vehicles, a specific neighboring roadside apparatus whose range of control is next to be entered by the particular vehicle is identified. Handover information is communicated to the specific neighboring roadside apparatus, and the particular vehicle node is communicatively connected to the specific roadside apparatus before disconnection from the roadside apparatus.

Abstract translation: 提供了一种智能管理交通网络的方法。 所述方法包括提供路侧设备以与在运输网络中的车辆相关联的车辆节点进行通信，所述车辆节点处于所述路侧设备的控制范围内。 基于从与特定车辆相关联的特定车辆节点接收的实时位置和方向信息，识别由特定车辆接下来进行控制范围的特定的相邻路侧设备。 切换信息被传送到特定的相邻的路侧设备，并且特定车辆节点在与路侧设备断开之前通信地连接到特定的路侧设备。

公开(公告)号：US08320876B2

公开(公告)日：2012-11-27

申请号：US13283273

申请日：2011-10-27

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M11/04

CPC classification number: H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

Abstract: A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

Abstract translation: 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US08077838B2

公开(公告)日：2011-12-13

申请号：US11236903

申请日：2005-09-28

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC: H04M11/00 ,  H04M1/64

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：US20110293079A1

公开(公告)日：2011-12-01

申请号：US13206746

申请日：2011-08-10

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。