公开(公告)号：US07523859B2

公开(公告)日：2009-04-28

申请号：US11860705

申请日：2007-09-25

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06K5/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20090043502A1

公开(公告)日：2009-02-12

申请号：US11837331

申请日：2007-08-10

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

IPC分类号： G01C21/00

CPC分类号： G01C21/20 ,  G01C21/206 ,  G01C21/26 ,  G01S19/48

摘要： A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

摘要翻译： 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息导航到目的地。

公开(公告)号：US07490039B1

公开(公告)日：2009-02-10

申请号：US10020102

申请日：2001-12-13

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC分类号： G10L13/00 ,  G10L21/00

CPC分类号： G10L13/08 ,  G10L15/26

摘要： A method for audibly spelling a word in an audio file includes playing an audio file to a user, receiving a command to spell a word in the audio file from the user, identifying a textual word in a text file corresponding to the word, and audibly spelling the textual word. A text-to-speech system includes a memory and a text-to-speech module. The text-to-speech module generates an audio file from a text file, and stores in the memory locations for words in the audio file corresponding to locations of words in the text file.

摘要翻译： 用于在音频文件中可听地拼写单词的方法包括向用户播放音频文件，从用户接收到在音频文件中拼写单词的命令，识别与该单词对应的文本文件中的文本单词，并且可听见地 拼写文字。 文本到语音系统包括存储器和文本到语音模块。 文本到语音模块从文本文件生成音频文件，并且存储在与文本文件中的单词的位置相对应的音频文件中的单词的存储器位置。

公开(公告)号：US07213050B1

公开(公告)日：2007-05-01

申请号：US09903162

申请日：2001-07-11

申请人： Shmuel Shaffer ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Shantanu Sarkar

IPC分类号： G06F15/16 ,  G06F9/00

CPC分类号： H04L12/1813 ,  H04L12/1877 ,  H04L67/32

摘要： A system and method for reserving conference resources for a multipoint conference includes receiving a request for a multipoint conference reservation and a list of participants. Communication paths for a plurality of the participants may be predicted. A multipoint control unit resource requirement may be estimated. A first multipoint control unit may be selected to host the multipoint conference. The availability of the multipoint control unit resource requirement at approximately a scheduled start time of the multipoint conference may be determined. A second multipoint control unit may be selected to host the multipoint conference, if the first multipoint control unit does not have the multipoint control unit resource requirement available at the scheduled start time and for the duration of the conference.

摘要翻译： 一种用于为多点会议保留会议资源的系统和方法，包括接收多点会议预约的请求和参与者列表。 可以预测多个参与者的通信路径。 可以估计多点控制单元资源需求。 可以选择第一多点控制单元来主持多点会议。 可以确定在多点会议的大约预定开始时间的多点控制单元资源需求的可用性。 如果第一多点控制单元在预定的开始时间和会议期间没有可用的多点控制单元资源需求，则可以选择第二多点控制单元来主持多点会议。

公开(公告)号：US20060208889A1

公开(公告)日：2006-09-21

申请号：US11078927

申请日：2005-03-10

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC分类号： G08B13/14 ,  G06F17/00

CPC分类号： G06Q30/02

摘要： Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center for one or more particular products, as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like. In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like. In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product). The relevant service center or the like is then contacted based on the RFID scan. For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a “send” option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like.

摘要翻译： 公开了用于为一个或多个特定产品自动联系服务中心的方法和装置的方法和装置，以及关于任何类型的物品接触其他类型的实体。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定物品（例如，故障产品）的RFID。 然后基于RFID扫描来接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等。

公开(公告)号：US08971511B2

公开(公告)日：2015-03-03

申请号：US11278371

申请日：2006-03-31

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC分类号： H04M3/42 ,  H04M3/56

CPC分类号： H04M3/56 ,  H04L12/1822 ,  H04M3/42187 ,  H04M3/566 ,  H04M2203/5072 ,  H04M2242/06

摘要： A method and apparatus to provide speaker selection in a multi-party conference call is described. The method may comprise processing a speaker queue for at least one new speaker and monitoring when a number of active speakers is less than a predetermined number of active speakers. When less than the predetermined number, the method automatically, without human intervention, adds a new speaker from the speaker queue. A request for a new speaker may be received via a communication channel independent of a voice communication channel of the multi-party conference call. The request may be received from the conference endpoint via a voice communication channel of the multi-party conference call. In an example embodiment, new speakers in the speaker queue may be prioritized based a class of service associated with each new speaker. Priority may be given to a new speaker with a higher associated class of service.

摘要翻译： 描述了在多方电话会议中提供说话者选择的方法和装置。 该方法可以包括处理用于至少一个新扬声器的扬声器队列，并且当多个有源扬声器小于预定数量的有源扬声器时进行监视。 当小于预定数量时，该方法在没有人为干预的情况下自动地从扬声器队列添加新的扬声器。 可以通过独立于多方电话会议的语音通信信道的通信信道来接收对新的扬声器的请求。 可以经由多方电话会议的语音通信信道从会议端点接收该请求。 在示例性实施例中，可以基于与每个新的说话者相关联的一类服务对扬声器队列中的新扬声器进行优先级排序。 可以优先考虑具有较高相关服务类别的新发言者。

公开(公告)号：US08553067B2

公开(公告)日：2013-10-08

申请号：US12828625

申请日：2010-07-01

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04N7/15 ,  H04M3/00 ,  H04L12/26 ,  G06F15/16

CPC分类号： H04N7/15 ,  H04N7/147 ,  H04N7/155

摘要： Techniques are provided for receiving multimedia from a plurality of endpoints participating in a conference session, including multimedia from an endpoint that was muted during the conference session. A muting state is detected at a particular endpoint during the conference session and the multimedia from the particular endpoint is recorded even though it is not forwarded and rendered to the other endpoints during the conference session. Information associated with the multimedia data for the conference session is stored to indicate the time period during which the muting state was detected at the particular endpoint. Techniques are also provided for granting access at a later time to the stored multimedia data for conference session, including access controls to the muted multimedia.

摘要翻译： 提供技术用于从参与会议会话的多个端点接收多媒体，包括来自在会议期间被静音的端点的多媒体。 在会议会话期间在特定端点处检测到静音状态，并且即使在会议会话期间不转发并呈现给其他端点，也记录来自特定端点的多媒体。 存储与会议会话的多媒体数据相关联的信息，以指示在特定端点处检测到静音状态的时间段。 还提供了用于在稍后时间将存储的多媒体数据用于会议会话的准许技术，包括对静音多媒体的访问控制。

公开(公告)号：US20120027195A1

公开(公告)日：2012-02-02

申请号：US12846316

申请日：2010-07-29

申请人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

发明人： Shmuel Shaffer ,  Jochen Weppner ,  Shantanu Sarkar ,  Mukul Jain

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M3/42221 ,  H04M2201/40 ,  H04M2203/60

摘要： Techniques are provided to automatically edit multimedia associated with call center sessions when producing monitoring and/or recording copies of the multimedia. Multimedia associated with a session between a caller and a call center agent is received. The multimedia from the session is analyzed to determine when sensitive information is to be revealed. The multimedia is edited to mask the sensitive information in a monitored and/or recorded copy of the multimedia.

摘要翻译： 提供技术来产生多媒体的监视和/或记录副本时，与呼叫中心会话相关联的多媒体编辑。 接收与呼叫者和呼叫中心代理之间的会话相关联的多媒体。 分析会话的多媒体，以确定敏感信息何时被显示。 编辑多媒体以屏蔽多媒体的监视和/或记录的副本中的敏感信息。

公开(公告)号：US07602894B1

公开(公告)日：2009-10-13

申请号：US10443630

申请日：2003-05-21

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

IPC分类号： H04M3/42

CPC分类号： H04M3/42042 ,  H04M3/42008 ,  H04M7/006

摘要： A method for caller association includes receiving from a user a first request for a number that may be called to reach the user and generating a first number that may be called to reach the user. The method includes communicating the first number to the user and receiving from the user a first identifier associated with the first number. The first identifier comprises an identifier of a first party. The method includes receiving a first call for the user at the first number and communicating the first call and the first identifier to the user. The method may include storing the first identifier associated with the first number in a memory and retrieving the first identifier associated with the first number from the memory upon receipt of the first call for the user at the first number.

摘要翻译： 用于呼叫者关联的方法包括从用户接收对可被呼叫到达用户的号码的第一请求，并产生可被呼叫到达用户的第一号码。 该方法包括将第一号码传送给用户，并从用户接收与第一号码相关联的第一标识符。 第一标识符包括第一方的标识符。 该方法包括以第一号码接收用户的第一呼叫，并向用户传送第一呼叫和第一标识符。 该方法可以包括将与第一号码相关联的第一标识符存储在存储器中，并且在接收到以第一号码的用户的第一呼叫时，从存储器中检索与第一号码相关联的第一标识符。

公开(公告)号：US07287692B1

公开(公告)日：2007-10-30

申请号：US10902614

申请日：2004-07-28

申请人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

发明人： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC分类号： G06K5/00

CPC分类号： G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。