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51.发明授权Method and system for automatically identifying wireless signal quality of a region 有权自动识别区域无线信号质量的方法和系统公开(公告)号：US07941108B2
公开(公告)日：2011-05-10
申请号：US11768738
申请日：2007-06-26
申请人： Shmuel Shaffer , Labhesh Patel
发明人： Shmuel Shaffer , Labhesh Patel
IPC分类号： H03C1/62
CPC分类号： H04W24/06 , G01C21/20 , G01C21/3461 , H04W24/08 , H04W64/006
摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.
摘要翻译： 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。
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52.发明授权公开(公告)号：US07940705B2
公开(公告)日：2011-05-10
申请号：US10937816
申请日：2004-09-09
IPC分类号： H04L12/16
CPC分类号： H04M7/0027 , H04M3/5166 , H04M3/56
摘要： A method for providing a conference service includes hosting a conference between a plurality of endpoints and communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints. The method also includes receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints and blocking communication of the at least one media stream to the first endpoint.
摘要翻译： 一种用于提供会议服务的方法包括在多个端点之间主办会议并将从多个端点中的至少一个接收的至少一个媒体流传送到剩余的多个端点。 该方法还包括接收阻止至少一个媒体流的通信到多个端点的第一端点的请求，并阻止至少一个媒体流到第一端点的通信。
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53.发明授权Method and system for handling calls at an automatic call distribution system 有权用于在自动呼叫分配系统处理呼叫的方法和系统公开(公告)号：US07813493B2
公开(公告)日：2010-10-12
申请号：US11114599
申请日：2005-04-25
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/5238 , H04M2203/402
摘要： A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.
摘要翻译： 一种用于在自动呼叫分配系统处理呼叫的方法包括：接收与多个代理之一的连接的第一呼叫，并将所述第一呼叫分发给所述多个代理的第一代理。 该方法包括向第一代理呈现与处理第一呼叫相关联的至少一个目标时间，并且基于呼叫参数和服务水平目标修改与处理第一呼叫相关联的至少一个目标时间。 呼叫参数包括包括等待与代理连接的呼叫的队列的状态。 该方法还包括将与处理第一呼叫相关联的至少一个修改的目标时间呈现给第一代理。
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54.发明授权Techniques for providing caller ID of participants in a conference call invitation 有权在电话会议邀请中提供与会者的呼叫者ID的技术公开(公告)号：US07743101B2
公开(公告)日：2010-06-22
申请号：US11448276
申请日：2006-06-07
申请人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
发明人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译： 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议的参与者可以决定将现有会议的邀请发送给用户。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。 然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。 例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。
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55.发明授权Method and system for communicating with an automatic call distributor system agent 有权与自动呼叫分配系统代理进行通信的方法和系统公开(公告)号：US07706522B2
公开(公告)日：2010-04-27
申请号：US11010707
申请日：2004-12-13
IPC分类号： H04M5/06
CPC分类号： H04M3/5183 , H04M3/42391 , H04M2203/6018 , H04M2207/20
摘要： A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.
摘要翻译： 用于与自动呼叫分配器系统代理进行通信的方法包括通过通信链路与与自动呼叫分配器（ACD）系统相关联的多个代理的第一代理进行通信。 多个代理能够接收由ACD系统分配的用户呼叫。 用户呼叫包括服务请求。 该方法包括通过通信链路从第一代理接收可听状态命令，并响应于可听状态命令改变第一代理相对于ACD系统的状态。
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公开(公告)号：US07630487B2
公开(公告)日：2009-12-08
申请号：US11114431
申请日：2005-04-26
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , G06Q10/06311
摘要： A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue and determining that a first agent is available to receive a call. The method also includes determining, for a first call that has spent the most time in the queue, a first amount of time that the first call has spent in the queue and determining whether the first amount of time has exceeded a service level time. The method includes, if the first amount of time has not exceeded the service level time, distributing the first call to the first agent.
摘要翻译： 一种用于分发呼叫的方法包括接收多个呼叫，每个呼叫用于与多个代理中的一个代理连接，并将多个呼叫中的每一个存储在队列中。 该方法包括监视多个呼叫中的每一个在队列中花费的时间并且确定第一代理可用于接收呼叫。 该方法还包括：对于在队列中花费最多时间的第一呼叫，确定第一呼叫在队列中花费的第一时间量并且确定第一时间量是否已经超过服务等级时间。 所述方法包括：如果所述第一时间量未超过所述服务等级时间，则将所述第一呼叫分配给所述第一代理。
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公开(公告)号：US07602894B1
公开(公告)日：2009-10-13
申请号：US10443630
申请日：2003-05-21
IPC分类号： H04M3/42
CPC分类号： H04M3/42042 , H04M3/42008 , H04M7/006
摘要： A method for caller association includes receiving from a user a first request for a number that may be called to reach the user and generating a first number that may be called to reach the user. The method includes communicating the first number to the user and receiving from the user a first identifier associated with the first number. The first identifier comprises an identifier of a first party. The method includes receiving a first call for the user at the first number and communicating the first call and the first identifier to the user. The method may include storing the first identifier associated with the first number in a memory and retrieving the first identifier associated with the first number from the memory upon receipt of the first call for the user at the first number.
摘要翻译： 用于呼叫者关联的方法包括从用户接收对可被呼叫到达用户的号码的第一请求，并产生可被呼叫到达用户的第一号码。 该方法包括将第一号码传送给用户，并从用户接收与第一号码相关联的第一标识符。 第一标识符包括第一方的标识符。 该方法包括以第一号码接收用户的第一呼叫，并向用户传送第一呼叫和第一标识符。 该方法可以包括将与第一号码相关联的第一标识符存储在存储器中，并且在接收到以第一号码的用户的第一呼叫时，从存储器中检索与第一号码相关联的第一标识符。
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公开(公告)号：US20090184843A1
公开(公告)日：2009-07-23
申请号：US12017943
申请日：2008-01-22
CPC分类号： G08G1/096716 , G06Q30/0246 , G08G1/096741 , G08G1/096783
摘要： A method includes determining a first flow characteristic of a flow, the flow comprising at least one targeted user. The method also includes generating for display a first message based on the first flow characteristic of the flow.
摘要翻译： 一种方法包括确定流的第一流特性，所述流包括至少一个目标用户。 该方法还包括基于流的第一流特性生成用于显示第一消息。
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59.发明申请公开(公告)号：US20090158382A1
公开(公告)日：2009-06-18
申请号：US11958131
申请日：2007-12-17
IPC分类号： H04N7/173
CPC分类号： H04H60/80 , H04H20/57 , H04H60/06 , H04N21/44204 , H04N21/4756 , H04N21/4788 , H04N21/4825 , H04N21/6131 , H04N21/6181
摘要： In one embodiment, a system comprises a first mobile media player and a second mobile media player. The first mobile media player stores first media files, and the second mobile media player stores second media files. The first mobile media player and second mobile media player communicate with one another in a peer-to-peer network to generate a playlist and to play media files from the playlist.
摘要翻译： 在一个实施例中，系统包括第一移动媒体播放器和第二移动媒体播放器。 第一移动媒体播放器存储第一媒体文件，第二移动媒体播放器存储第二媒体文件。 第一移动媒体播放器和第二移动媒体播放器在对等网络中彼此通信以生成播放列表并从播放列表播放媒体文件。
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60.发明申请Method and System for Automatically Identifying Wireless Signal Quality of a Region 有权自动识别区域无线信号质量的方法与系统公开(公告)号：US20090005097A1
公开(公告)日：2009-01-01
申请号：US11768738
申请日：2007-06-26
申请人： Shmuel Shaffer , Labhesh Patel
发明人： Shmuel Shaffer , Labhesh Patel
IPC分类号： H04B7/00
CPC分类号： H04W24/06 , G01C21/20 , G01C21/3461 , H04W24/08 , H04W64/006
摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.
摘要翻译： 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。
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