Abstract:
A wizard that from a fixed design can create various audio interfaces. The generated interfaces can be speech only, DTMF only, or various mixed speech and DTMF UIs. When specifying both speech and DTMF prompts, a number of combinations of these interfaces could be automatically generated. Robust speech recognition systems can be built by automatically generating a “shadow” DTMF application. The DTMF application will perform the same task as the primary speech application; however the transfer to a DTMF application could be done explicitly by the user, or could be transferred automatically (either a temporary or permanent transition) at a point in the call flow where there was a problem with the speech recognition.
Abstract:
A method and system for addressing disambiguation issues in interactive applications by creating a disambiguation system for generating complex grammars that includes homonym detection and grouping, and provides optimization feedback that eliminates time-consuming and repetitive iterative steps during the grammar generation portion of the interactive application configuration.
Abstract:
A method and system relating to a restraining or protective order violation scenario where the movements of the restrainee and the movements of the protected person are monitored in order to detect if a predatory pattern is at hand. The movement, velocity, and positioning of the restrainee can be described as a set of patterns with respect to the protected person. The patterns can be determined based upon the distance between the two, and the direction and speed of both the restrainee and the protected person. Depending on the detected pattern, a notification system incorporating the present invention alerts the local law enforcement authorities with a warning or alarm, and/or sends a warning/alarm signal to the protected person if a predatory pattern is detected.
Abstract:
A method (100) and system (30) to enable automatic generation and testing of voice applications includes generating (102) a test driver application (TDA) (32) and generating (104) a modified original voice application (34) to be tested by the TDA within a call flow builder (10). The modified application can include or generate (106) “test hooks” or more particularly DTMF tones and DTMF grammars that can be used to synchronize the modified original voice application with the TDA. The TDA can test (110) all possible paths of the modified original voice application. Note the TDA and the modified original voice application can be generated and/or tested (112) in a test environment within the call flow builder or a telephony environment. The TDA can be automatically generated (108) to exercise all possible flows where the DTMF tones define the current state and location of the modified application.
Abstract:
A call completion system, method and apparatus for integrated directory assistance and voice activated dialing based upon call transfer rules. In accordance with the present invention, a call completion system can include a set of call transfer rules implicating one of a directory assistance interface and a voice activated dialer interface. The system further can include a call completion processor configured to select one of a directory assistance interface and a voice activated dialer interface based upon an evaluation of the call transfer rules for an incoming query.
Abstract:
A method (10) of developing call flows can simply include a determination (12) whether an alternative speech field is filled. If the alternative speech field is not filled, then the description text is used (16) in a description field as a default for text for speech output. The description field can be presented graphically and in a properties sheet for speech output objects. If an optional speech text field is filled in the properties sheet, then the description text in the description field can be replaced (14) with the contents of the optional speech text field for text to speech output. The contents of the optional speech text field (32) can be represented as a flyover (23) graphically when pointing to the graphical object. Optionally, the description field (34) and the optional speech text field can be edited on a single graphical user interface (20).
Abstract:
A method, system and apparatus for automatically capturing intonation cues in audio segments in speech applications. The method can include identifying planned audio segments in the speech application program, the audio segments containing audio text to be recorded and associated file names. The method further can include extracting the audio segments from the speech application program and processing the extracted audio segments to create an audio text recordation plan. Finally, the method can include further processing the audio text recordation plan to account for intonation cues.
Abstract:
A method (10) of arranging grammar files in a presentation list such as a drop-down list can include the steps of receiving (12) a system request to display the grammar files in the presentation list, and sorting (14) the grammar files by giving user defined grammar files greater priority over built-in grammar files and then sorting by a second criteria. The method can further include the step of displaying (16) the grammar files when a user selects the grammar files and distinguishing between a user defined grammar and a built-in grammar.