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81.发明授权Social recommender system for generating dialogues based on similar prior dialogues from a group of users 有权用于基于来自一组用户的类似的先前对话产生对话的社会推荐系统公开(公告)号：US08275384B2
公开(公告)日：2012-09-25
申请号：US12728205
申请日：2010-03-20
IPC分类号： H04W72/00
CPC分类号： G06Q30/02
摘要： Techniques for organizing information in a user-interactive system based on user interest are provided. In one aspect, a method for operating a system having a plurality of resources through which a user can navigate is provided. The method includes the following steps. When the user accesses the system, the resources are presented to the user in a particular order. Interests of the user in the resources presented are determined. The interests of the user are compared to interests of other users to find one or more subsets of users to which the user belongs by virtue of having similar interests. Upon one or more subsequent accesses to the system by the user, the order in which the resources are presented to the user is based on interests common to the one or more subsets of users to which the user belongs.
摘要翻译： 提供了基于用户兴趣在用户交互系统中组织信息的技术。 一方面，提供了一种用于操作具有用户可以浏览的多个资源的系统的方法。 该方法包括以下步骤。 当用户访问系统时，资源以特定顺序呈现给用户。 确定用户在所呈现的资源中的兴趣。 将用户的兴趣与其他用户的兴趣进行比较，以通过具有相似的兴趣来找到用户所属的一个或多个用户子集。 在用户对系统的一个或多个后续访问之后，将资源呈现给用户的顺序是基于用户所属的一个或多个用户子集所共有的兴趣。
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82.发明申请SYSTEM AND METHOD FOR MAKING USER GENERATED AUDIO CONTENT ON THE SPOKEN WEB NAVIGABLE BY COMMUNITY TAGGING 有权用户生成的音频内容的系统和方法可以通过社区标签进行导航公开(公告)号：US20120197999A1
公开(公告)日：2012-08-02
申请号：US13014872
申请日：2011-01-27
IPC分类号： G06F15/16
CPC分类号： G06F17/30755 , G06F17/3074 , G06F17/30775 , G06F17/30778 , G06F17/30899 , G06F17/30902
摘要： Methods and arrangements for creating and building subcategories in a user-based voice application. User posts are appended to a category in a voice application and subdivision of the category is prompted upon satisfaction of a first condition. The category is designated as a parent category, and at least one subcategory nomination are solicited from users. User input is solicited on appending at least one nominated subcategory to the parent category, and a nominated subcategory is appended to the parent category upon satisfaction of a second condition. User input is solicited to reassign a user post from the parent category to at least one subcategory.
摘要翻译： 在基于用户的语音应用程序中创建和构建子类别的方法和安排。 用户帖子被附加到语音应用中的类别，并且在满足第一条件时提示该类别的细分。 该类别被指定为父类别，并且从用户请求至少一个子类别提名。 征求用户输入，将至少一个指定子类别附加到父类别，并且在满足第二个条件时，将指定子类别附加到父类别。 请求用户输入将用户的帖子从父类别重新分配到至少一个子类别。
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83.发明授权System and method for enabling voice driven interactions among multiple IVR's, constituting a voice workflow 失效用于在多个IVR之间启用语音驱动交互的系统和方法，构成语音工作流程公开(公告)号：US08041575B2
公开(公告)日：2011-10-18
申请号：US11946195
申请日：2007-11-28
IPC分类号： G10L11/00
摘要： A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.
摘要翻译： 一种用于启用多个交互式语音响应（IVR）系统之间的语音驱动交互的方法开始于从第一IVR系统的用户接收电话呼叫以开始交易; 并且通过第一IVR系统自动接触至少一个额外的IVR系统。 具体地，附加IVR系统的接触包括将任务分配给附加的IVR系统。 这些任务需要用户的输入，而额外的IVR系统与第一个IVR系统是安全的和分离的。 此外，这些任务可以包括货币的转移和本地信息的转移。
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公开(公告)号：US07908143B2
公开(公告)日：2011-03-15
申请号：US10834672
申请日：2004-04-28
CPC分类号： H04M3/493 , H04M2207/40
摘要： The present invention is concerned with reorganizing dialog call-flow in the presence of resource constraints. A call-flow has a set of dialogs. The set of grammars in a given call-flow set of dialogs is determined. Each grammar has an associated resource requirement. The resource constraint of the device is also determined. The dialogs are reorganized subject to the device resource constraints not being exceeded by a resultant resource requirement of merged dialogs. The grammars can be split into atomic dialogs before the reorganization is performed. The reorganization includes merging at least two of the dialogs.
摘要翻译： 本发明涉及在存在资源约束的情况下重组对话呼叫流。 呼叫流具有一组对话。 确定给定的呼叫流对话组中的一组语法。 每个语法都有相关的资源需求。 还确定了设备的资源约束。 重新组织对话框，但不受合并对话框的合并资源要求超出设备资源约束。 在进行重组之前，语法可以分为原子对话框。 重组包括至少合并两个对话框。
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85.发明申请公开(公告)号：US20090232287A1
公开(公告)日：2009-09-17
申请号：US12047535
申请日：2008-03-13
IPC分类号： H04M11/00
CPC分类号： H04M3/4938 , G06F3/165 , G06F3/167 , G10L15/26 , G10L15/265 , H04M3/56 , H04M3/58 , H04M2201/40 , H04R3/005 , Y10S715/978
摘要： A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.
摘要翻译： 提供了一种定义用于浏览多个语音站点的语音浏览器的方法，至少一些语音站点具有不同的电话号码，语音站点被配置为通过电话来访问，包括存储与由 语音用户; 并且提供前向和后退功能，包括响应于用户的命令将用户从一个语音站点传送到另一个语音站点。 还提供计算机程序代码和系统。
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86.发明申请SYSTEM AND METHOD FOR ENABLING VOICE DRIVEN INTERACTIONS AMONG MULTIPLE IVR'S, CONSTITUTING A VOICE WORKFLOW 失效在多个IVR中实现语音驱动交互的系统和方法，构成语音工作流公开(公告)号：US20090138269A1
公开(公告)日：2009-05-28
申请号：US11946195
申请日：2007-11-28
IPC分类号： G10L11/00
摘要： A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.
摘要翻译： 一种用于启用多个交互式语音响应（IVR）系统之间的语音驱动交互的方法开始于从第一IVR系统的用户接收电话呼叫以开始交易; 并且通过第一IVR系统自动接触至少一个额外的IVR系统。 具体地，附加IVR系统的接触包括将任务分配给附加的IVR系统。 这些任务需要用户的输入，而额外的IVR系统与第一个IVR系统是安全的和分离的。 此外，这些任务可以包括货币的转移和本地信息的转移。
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87.发明授权公开(公告)号：US07539296B2
公开(公告)日：2009-05-26
申请号：US10955996
申请日：2004-09-30
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , H04M2201/40 , H04M2201/60 , H04M2203/2061
摘要： Techniques for improving the efficiency of foreign accent/language communications processing are disclosed. For example, in one aspect of the invention, a technique for processing a call received by a call center, includes the following steps/operations. A call is obtained. Then, at least one of an accent and a language spoken by a caller making the call is identified. The call is then directed to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language. The techniques may also include multiple-purpose editing, automated translation, and restating methodologies.
摘要翻译： 公开了提高外语/语言通信处理效率的技术。 例如，在本发明的一个方面，一种用于处理由呼叫中心接收的呼叫的技术包括以下步骤/操作。 获得通话。 然后，识别由进行呼叫的呼叫者所说的口音和语言中的至少一个。 基于自动识别的口音和自动识别的语言中的至少一个，呼叫被定向到呼叫中心的第一级的适当的操作者。 这些技术还可以包括多用途编辑，自动翻译和重述方法。
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公开(公告)号：US20080144783A1
公开(公告)日：2008-06-19
申请号：US11612787
申请日：2006-12-19
申请人： Arun Kumar , Nitendra Rajput
发明人： Arun Kumar , Nitendra Rajput
IPC分类号： H04M11/00
CPC分类号： H04M3/4938 , H04M3/42153 , H04M2201/40 , H04M2203/1033
摘要： A system and method for generating and providing a voice-site on a linked network of voice-sites over a network. A voice call is received from a subscriber at the first voice site, the first voice site hosted on a server and the subscriber is associated with the first voice site. The subscriber is configured to create and personalize a second voice site starting from the first voice site by specifying personal preferences of the subscriber and available components on the server, and the second voice site created by the subscriber comprises a list of services offered by the subscriber, and then host the second voice site on the server.
摘要翻译： 一种用于在网络上的语音站点的链接网络上生成和提供语音站点的系统和方法。 从第一语音站点的用户接收到语音呼叫，托管在服务器上的第一语音站点，并且用户与第一语音站点相关联。 订户被配置为通过指定用户的个人偏好和服务器上的可用组件来从第一语音站点开始创建和个性化第二语音站点，并且由用户创建的第二语音站点包括由订户提供的服务的列表 ，然后在服务器上托管第二个语音站点。
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公开(公告)号：US20060067508A1
公开(公告)日：2006-03-30
申请号：US10955996
申请日：2004-09-30
CPC分类号： H04M3/5233 , H04M2201/40 , H04M2201/60 , H04M2203/2061
摘要： Techniques for improving the efficiency of foreign accent/language communications processing are disclosed. For example, in one aspect of the invention, a technique for processing a call received by a call center, includes the following steps/operations. A call is obtained. Then, at least one of an accent and a language spoken by a caller making the call is identified. The call is then directed to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language. The techniques may also include multiple-purpose editing, automated translation, and restating methodologies.
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公开(公告)号：US20050243986A1
公开(公告)日：2005-11-03
申请号：US10834672
申请日：2004-04-28
申请人： Pankaj Kankar , Mohit Kumar , Amit Nanavati , Nitendra Rajput
发明人： Pankaj Kankar , Mohit Kumar , Amit Nanavati , Nitendra Rajput
CPC分类号： H04M3/493 , H04M2207/40
摘要： The present invention is concerned with reorganizing dialog call-flow in the presence of resource constraints. A call-flow has a set of dialogs. The set of grammars in a given call-flow set of dialogs is determined. Each grammar has an associated resource requirement. The resource constraint of the device is also determined. THe dialogs are reorganized subject to the device resource constraints not being exceeded by a resultant resource requirement of merged dialogs. The grammars can be split into atomic dialogs before the reorganization is performed. The reorganization includes merging at least two of the dialogs.
摘要翻译： 本发明涉及在存在资源约束的情况下重组对话呼叫流。 呼叫流具有一组对话。 确定给定的呼叫流对话组中的一组语法。 每个语法都有相关的资源需求。 还确定了设备的资源约束。 对话框被重新组织，受制于合并对话框的合成资源要求不超过设备资源约束。 在进行重组之前，语法可以分为原子对话框。 重组包括至少合并两个对话框。
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