Queue busting through assignment of kiosks to users
    1.
    发明授权
    Queue busting through assignment of kiosks to users 失效
    通过向用户分配信息亭来排队队列

    公开(公告)号:US07542916B2

    公开(公告)日:2009-06-02

    申请号:US11198459

    申请日:2005-08-05

    IPC分类号: G06F9/46 G06Q99/00

    摘要: A method of queue busting using a wireless computing device can include executing a portlet within a wireless computing device, wherein the portlet is configured to query for kiosk availability and receiving a request to reserve a kiosk for use by a customer from the wireless computing device. The wireless computing device can be local to the kiosk. The method further can include determining availability of the kiosk according to scheduling information for the kiosk and reserving the kiosk for use by the customer for a period of time according to the step of determining availability of the kiosk. A message, which specifies reservation information, can be sent to the wireless computing device or a representative scheduled to communicate with the customer through the kiosk. A characteristic of the kiosk can be automatically configured and a communication session with the kiosk can be established.

    摘要翻译: 使用无线计算设备的队列破坏的方法可以包括执行无线计算设备内的portlet,其中,所述portlet被配置为查询信息亭的可用性并且接收请求以预留由客户从无线计算设备使用的信息亭。 无线计算设备可以是本地的信息亭。 该方法还可以包括根据确定信息亭的可用性的步骤,根据该信息亭的调度信息确定信息亭的可用性,并且根据确定信息亭的可用性的步骤来保留顾客使用的信息亭一段时间。 可以将指定预约信息的消息发送到无线计算设备或计划通过信息亭与客户通信的代表。 可以自动配置信息亭的特征,并且可以建立与信息亭的通信会话。

    Automatically adding code to voice enable a GUI component
    2.
    发明授权
    Automatically adding code to voice enable a GUI component 失效
    自动添加代码到语音启用GUI组件

    公开(公告)号:US07519946B2

    公开(公告)日:2009-04-14

    申请号:US11017314

    申请日:2004-12-20

    IPC分类号: G06F9/44

    CPC分类号: G06F3/0481 G06F9/451

    摘要: A method to facilitate programming of multimodal access. The method can include receiving a user input request to voice-enable at least one graphical user interface (GUI) component defined in visual markup code, receiving a user input selecting at least one voice component, and a user input specifying a selected grammar syntax. Responsive to the user inputs, voice markup code corresponding to the selected voice component can be automatically generated and the voice markup code can be automatically linked to the GUI component.

    摘要翻译: 一种促进多模式访问编程的方法。 该方法可以包括:接收用户输入请求以使语音使能在视觉标记代码中定义的至少一个图形用户界面(GUI)组件,接收选择至少一个语音组件的用户输入,以及指定所选择的语法语法的用户输入。 响应于用户输入,可以自动生成对应于所选择的语音分量的语音标记代码,并且可以将语音标记代码自动链接到GUI组件。

    Intelligent reminder service to track customer requests and processing
    3.
    发明授权
    Intelligent reminder service to track customer requests and processing 有权
    智能提醒服务跟踪客户的请求和处理

    公开(公告)号:US07497373B2

    公开(公告)日:2009-03-03

    申请号:US11198449

    申请日:2005-08-05

    IPC分类号: G06Q40/00

    CPC分类号: G06Q10/109

    摘要: A method of providing reminders to facilitate a business transaction can include first identifying a personal representative of a business entity, wherein the personal representative is associated with the transaction, second determining a current availability of the personal representative according to context information for the personal representative, monitoring the transaction involving a customer and the business entity and determining whether the transaction is complete. If the transaction is not complete within a predetermined amount of time, the method can include automatically notifying the customer on behalf of the personal representative. If the transaction is not complete within an additional amount of time, the method can include automatically notifying the personal representative over a selected communication channel to contact the customer. Determining a current availability can include accessing a calendar system corresponding to the personal representative to determine whether a scheduling conflict exists.

    摘要翻译: 提供促进商业交易的提醒的方法可以包括首先识别商业实体的个人代表,其中个人代表与交易相关联,根据个人代表的上下文信息来确定个人代表的当前可用性, 监控涉及客户和业务实体的交易,并确定交易是否完成。 如果交易在预定时间内未完成,则该方法可以包括代表个人代表自动通知客户。 如果交易在额外的时间内未完成,则该方法可以包括通过选定的通信信道自动通知个人代理以联系客户。 确定当前可用性可以包括访问对应于该个人代表的日历系统以确定是否存在调度冲突。

    Computer-implemented method of performance testing software applications
    4.
    发明授权
    Computer-implemented method of performance testing software applications 失效
    计算机实现的性能测试软件应用方法

    公开(公告)号:US07493272B2

    公开(公告)日:2009-02-17

    申请号:US10995404

    申请日:2004-11-23

    IPC分类号: G06Q30/00

    摘要: A method of performance testing for software applications can include storing, in a network accessible location, options corresponding to functions for use in performance test cases and sending to a computer system an electronic document specifying at least one of the plurality of options. The computer system can be remotely located from the network accessible location. The method further can include receiving, from the computer system, input selecting at least one option from the electronic document and automatically generating a performance test case using functions corresponding to the selected option(s). The options can be selected through a Web-based shopping cart and/or system interface thereby easing the process of test case generation.

    摘要翻译: 用于软件应用的性能测试的方法可以包括在网络可访问位置中存储与在性能测试用例中使用的功能相对应的选项,以及向计算机系统发送指定多个选项中的至少一个的电子文档。 计算机系统可以远离网络访问位置。 该方法还可以包括从计算机系统接收从电子文档中选择至少一个选项的输入,并使用与所选择的选项相对应的功能自动生成性能测试用例。 可以通过基于Web的购物车和/或系统接口选择选项,从而缓解测试用例生成的过程。

    Method and system for local wireless commerce
    5.
    发明授权
    Method and system for local wireless commerce 有权
    本地无线商务的方法和系统

    公开(公告)号:US07200566B1

    公开(公告)日:2007-04-03

    申请号:US09480643

    申请日:2000-01-11

    IPC分类号: G06Q30/00

    摘要: A system and method of conducting commercial activities such as an auction in a rather localized area (such as a shopping mall). Potential consumers located in the local area have a mobile wireless communications device (for example, a smart cellular phone or a 2-way radio or a Bluetooth communication device) including a set of stored instructions allowing the device to be programmed with a set of desired transactions and preferences such as the brands or transaction types which the consumer prefers. Merchants are connected to receive a communication from the communications device and respond to the desired transaction and preferences by proposing goods or services at specific terms such as price. The mobile wireless communications device associated with the potential consumer has the potential to receive communications from merchants (either directly or through an intermediate system) and to transmit a communication back to the merchant indicating the potential offer so that a merchant can revise or improve the offer. In this way, local merchants can be aware of the offers that a consumer receives and can improve on those offers to secure the potential consumer's business. While the actual transaction may be conducted in person at the merchant, one can envision a system where the transaction is completed through the wireless communication system with the payment occurring through charge or other electronic transaction and the delivery of the goods or service through conventional delivery channels.

    摘要翻译: 进行商业活动的系统和方法,例如在相当局部的区域(如购物中心)拍卖。 位于本地区域的潜在消费者具有移动无线通信设备(例如,智能蜂窝电话或双向无线电或蓝牙通信设备),其包括一组存储的指令,允许以一组期望的方式对设备进行编程 交易和偏好,如消费者喜欢的品牌或交易类型。 商家被连接以从通信设备接收通信,并通过以诸如价格的特定术语提出商品或服务来响应期望的交易和偏好。 与潜在消费者相关联的移动无线通信设备具有从商家(直接地或通过中间系统)接收通信的潜力,并且向业主发送指示潜在报价的通信,以便商家可以修改或改进报价 。 这样,当地商家就可以意识到消费者所接受的优惠,并可以改善这些优惠,以确保潜在消费者的业务。 虽然实际的交易可以在商家亲自进行,但是可以设想一种通过无线通信系统完成交易的系统,其中通过收费或其他电子交易进行支付,以及通过常规的交付渠道交付货物或服务 。

    Real time work queue notification
    6.
    发明授权
    Real time work queue notification 有权
    实时工作队列通知

    公开(公告)号:US07512619B2

    公开(公告)日:2009-03-31

    申请号:US11162670

    申请日:2005-09-19

    IPC分类号: G06F17/30

    摘要: A method of monitoring queues in real time can include building a master list specifying available queues, wherein each queue within the master list is associated with a user, and registering each queue specified by the master list with an instant messaging system. The method further can include sending, to a client, a secondary list of queues associated with a particular user and selected from the master list. The secondary list can be formatted as an instant messaging contact list. A presence on the instant messaging system can be established for each queue specified by the secondary list. The method also can include obtaining queue information for queues specified by the master list and making the queue information, for queues specified by the secondary list, available to the client via the instant messaging system.

    摘要翻译: 实时监视队列的方法可以包括构建指定可用队列的主列表,其中主列表中的每个队列与用户相关联,并且使用即时消息系统登记由主列表指定的每个队列。 该方法还可以包括向客户端发送与特定用户相关联并从主列表中选择的二级队列列表。 辅助列表可以被格式化为即时消息联系人列表。 可以为由二级列表指定的每个队列建立即时消息系统上的存在。 该方法还可以包括获得由主列表指定的队列的队列信息,并且使得由辅助列表指定的队列的队列信息可通过即时消息传递系统对客户机可用。

    Use of region-oriented memory profiling to detect heap fragmentation and sparse memory utilization
    7.
    发明授权
    Use of region-oriented memory profiling to detect heap fragmentation and sparse memory utilization 失效
    使用面向区域的内存分析来检测堆碎片和稀疏内存利用

    公开(公告)号:US07500077B2

    公开(公告)日:2009-03-03

    申请号:US11164899

    申请日:2005-12-09

    申请人: Kirk J. Krauss

    发明人: Kirk J. Krauss

    IPC分类号: G06F12/02

    摘要: A method of detecting inefficient use of virtual memory by an application that is programmed using memory pointers. The method can include selecting a first heap from a list of tracked heaps and identifying allocated memory blocks within the first heap. A first total can be determined as a sum of sizes of the identified memory blocks. A second total can be determined as a sum of unallocated, NULL-filled bytes within the first heap that are not located outside outermost memory block addresses in each range of committed memory in the first heap. A ratio of the first total and the second total can be determined, and a memory profile corresponding to the ratio can be generated. A memory profile suggestion also can be generated.

    摘要翻译: 通过使用存储器指针编程的应用来检测虚拟存储器的低效使用的方法。 该方法可以包括从跟踪堆的列表中选择第一堆并且识别第一堆内的分配的存储块。 可以将第一总数确定为所识别的存储器块的大小的总和。 可以将第二个总数确定为第一个堆中未分配的NULL填充字节的总和,该字节不位于第一个堆中的提交内存的每个范围内的最外层存储块地址之外。 可以确定第一总数和第二总数的比率,并且可以生成对应于该比率的存储器轮廓。 还可以生成内存配置文件建议。

    Using a spoken utterance for disambiguation of spelling inputs into a speech recognition system
    8.
    发明授权
    Using a spoken utterance for disambiguation of spelling inputs into a speech recognition system 有权
    使用口语表达来将拼写输入消除到语音识别系统中

    公开(公告)号:US07529678B2

    公开(公告)日:2009-05-05

    申请号:US11093544

    申请日:2005-03-30

    申请人: Jeffrey S. Kobal

    发明人: Jeffrey S. Kobal

    IPC分类号: G10L21/00

    CPC分类号: G10L15/22

    摘要: A method of verifying a speech input can include determining pronunciation data for a received user spoken utterance specifying a word and speech recognizing further user spoken utterances specifying individual characters of the word. An N-best list can be generated for each received user spoken utterance specifying a character. A grammar can be automatically generated that includes word candidates using the N-best list for each user spoken utterance specifying a character. Pronunciation data for each word in the grammar can be generated automatically. The pronunciation data from the user spoken utterance specifying the word can be compared with pronunciation data for the word candidates of the grammar to determine at least one match.

    摘要翻译: 验证语音输入的方法可以包括确定用于指定单词的接收用户讲话话语的语音数据,以及识别进一步指定单词的个人字符的用户口语话语的语音。 可以为指定字符的每个接收的用户讲话话语生成N最佳列表。 可以自动生成语法,包括使用N个最佳列表的每个用户讲话话语指定字符的候选词。 语法中每个单词的发音数据都可以自动生成。 可以将来自指定该单词的用户讲话话语的发音数据与该语法的候选词的发音数据进行比较,以确定至少一个匹配。