User Identification Document Verifications
    2.
    发明公开

    公开(公告)号:US20240303451A1

    公开(公告)日:2024-09-12

    申请号:US18664131

    申请日:2024-05-14

    摘要: Systems and methods for user identification (ID) document verification are provided. An exemplary method includes receiving an image of an ID document. A determination is made whether the ID document includes a near-field communications (NFC) chip that stores an ID photo associated with the ID document. Based on this determination, the ID document is verified by selectively using at least one of NFC chip authentication and optical authentication, to obtain a first verification result. Also, a photo of the user is captured by a camera associated with the client device. The method further includes receiving the photo of the user by a service provider; comparing the photo stored on the ID document with the photo of the user; based on the comparison, providing a second verification result for the ID document; and transmitting both the first and second verification results to the client device.

    System and method for monitoring a sentiment score

    公开(公告)号:US11977846B2

    公开(公告)日:2024-05-07

    申请号:US18094598

    申请日:2023-01-09

    申请人: Nextiva, Inc.

    发明人: Tomas Gorny

    摘要: A system and method are disclosed for scoring sentiments of communication activity and includes one or more databases that stores data describing electronic communication between one or more customer devices and one or more service center devices and a computer. The computer is configured to monitor communication activity of the one or more customer devices and the one or more service center devices to determine whether a communication channel has been opened between the one or more customer devices and the one or more service center devices and identify one or more communication activities associated with the electronic communications. The computer is further configured to compare the identified one or more communication activities with one or more predetermined communication data, determine a sentiment score based on one or more correlations between the identified one or more communication activities and the communication data.