Systems and methods for electronic message prioritization

    公开(公告)号:US09923855B2

    公开(公告)日:2018-03-20

    申请号:US14094565

    申请日:2013-12-02

    IPC分类号: H04L12/58

    CPC分类号: H04L51/26

    摘要: Systems and methods for prioritizing electronic messages in an electronic message repository are disclosed. According to one embodiment, a method may include (1) at least one computer processor determining an amount of message review time for a user; (2) the at least one computer processor estimating a number of electronic messages that the user can review in the message review time; (3) the at least one computer processor determining a priority level for a plurality of electronic messages in the user's electronic message repository; (4) the at least one computer processor selecting electronic messages from the user's electronic message repository based on the estimated number of electronic messages that the user can review and the priority level for the electronic messages.

    System and method for implementing a dynamic hierarchy for devices

    公开(公告)号:US09906413B1

    公开(公告)日:2018-02-27

    申请号:US14574824

    申请日:2014-12-18

    摘要: According to an embodiment of the present invention, an automated computer implemented system and method for building system hierarchies comprising: an input configured to receive monitoring data from a plurality of devices associated with an entity, wherein the monitoring data for each device of the plurality of devices comprises a unique addressing scheme, the unique addressing scheme comprising a location identifier, a relationship identifier and an object identifier for each device; a processor configured to dynamically build a system hierarchy based on the addressing scheme for each device responsive to the monitoring data and a calculated data determined for each device; and an output configured to generate the system hierarchy on an user interface.

    System and method for automatically authenticating a caller

    公开(公告)号:US09864996B2

    公开(公告)日:2018-01-09

    申请号:US15297453

    申请日:2016-10-19

    摘要: Systems and methods include an input interface that receives registration information including a contact number input into a mobile device of a user, a call interface that transmits a call signal to a call center system, wherein the call signal comprises the call signal contact number that placed a call associated with the call signal and a communication interface that transmits the registration information to a profile database that stores the registration information as a profile for authenticating the mobile device user and identifying information from the mobile device of the user during the call. The call center system includes a call authentication processor that retrieves the user profile, an authentication interface that receives the identifying information, and an authentication processor that compares the identifying information with the user profile, and routes the call on an authenticated call path if the identifying information at least partially matches the user profile.