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    BIDIRECTIONAL SYNCHRONIZATION OF COMMUNICATIONS AND CRM APPLICATIONS
    1.
    发明申请
    BIDIRECTIONAL SYNCHRONIZATION OF COMMUNICATIONS AND CRM APPLICATIONS 审中-公开
    通信和CRM应用的双向同步

    公开(公告)号：US20140081938A1

    公开(公告)日：2014-03-20

    申请号：US13619052

    申请日：2012-09-14

    申请人： Wayne Parker, III ,  Navin Thadani ,  Tong Gao ,  Ron Mondri ,  Indrojit Deb ,  Praveen Upadhyay ,  Ian Legler

    发明人： Wayne Parker, III ,  Navin Thadani ,  Tong Gao ,  Ron Mondri ,  Indrojit Deb ,  Praveen Upadhyay ,  Ian Legler

    IPC分类号： G06F7/00

    CPC分类号： G06F16/252

    摘要： Synchronization between Communications and Scheduling (CS) service and customer relationship management (CRM) applications is facilitated through a synchronization module on the CS service side using Extensible Markup Language (XML) formatted storage for keeping track of synchronization states. The CRM server version of an item is compared with the XML formatted storage to detect changes and the same performed for the CS service item. The updates are stored in a CS service item or transmitted to the CRM application for application to a corresponding CRM item. Last updated item is selected in case of a conflict.

    摘要翻译： 通过使用可扩展标记语言（XML）格式的存储来跟踪同步状态，通过CS服务端的同步模块来促进通信和调度（CS）服务和客户关系管理（CRM）应用程序之间的同步。 将项目的CRM服务器版本与XML格式化的存储进行比较，以检测对CS服务项目所做的更改和相同操作。 这些更新存储在CS服务项目中，或者发送到CRM应用程序以应用于相应的CRM项目。 在发生冲突时选择最后更新的项目。

    Cached and server views with automatic caching and smooth scrolling
    2.
    发明授权
    Cached and server views with automatic caching and smooth scrolling 有权
    缓存和服务器视图，具有自动缓存和平滑滚动

    公开(公告)号：US08396921B2

    公开(公告)日：2013-03-12

    申请号：US13465509

    申请日：2012-05-07

    申请人： Michael J. McCormack ,  Nicholas James Thomson ,  Dmitri Davydok ,  Indrojit Deb ,  David Robert Shutt

    发明人： Michael J. McCormack ,  Nicholas James Thomson ,  Dmitri Davydok ,  Indrojit Deb ,  David Robert Shutt

    IPC分类号： G06F15/16

    CPC分类号： G06Q30/01 ,  G06F3/04855 ,  G06F7/08 ,  G06Q10/107 ,  G06Q30/02 ,  H04L67/2842 ,  H04L67/42

    摘要： On a client computer, customer relationship management software is integrated into a messaging application that includes a user interface. Customer relationship management (CRM) information is received from a server computer. An automatic determination is made as to whether the received CRM information is to be cached on the client computer. When it is determined that the CRM information is to be cached on the client computer, the CRM information is cached in a cache on the client computer. When at least some of the CRM information is cached on the client computer, the cached CRM information is displayed as a view on the client computer. The display of the CRM information is integrated into the user interface of the messaging application program.

    摘要翻译： 在客户端计算机上，将客户关系管理软件集成到包含用户界面的消息应用程序中。 从服务器计算机接收到客户关系管理（CRM）信息。 自动确定接收到的CRM信息是否被缓存在客户端计算机上。 当确定CRM信息被缓存在客户端计算机上时，CRM信息被缓存在客户端计算机上的高速缓存中。 当至少一些CRM信息被缓存在客户端计算机上时，缓存的CRM信息被显示为客户端计算机上的视图。 CRM信息的显示被集成到消息应用程序的用户界面中。

    Threshold billing
    4.
    发明申请
    Threshold billing 审中-公开
    门槛计费

    公开(公告)号：US20050144099A1

    公开(公告)日：2005-06-30

    申请号：US10746389

    申请日：2003-12-24

    申请人： Indrojit Deb ,  Stuart Marshall ,  Xingheng Wang ,  John Gallelli ,  Rangaprasad Narasimhan ,  Newton Sanches ,  Jun Yin ,  David Brennan ,  Bharat Shyam

    发明人： Indrojit Deb ,  Stuart Marshall ,  Xingheng Wang ,  John Gallelli ,  Rangaprasad Narasimhan ,  Newton Sanches ,  Jun Yin ,  David Brennan ,  Bharat Shyam

    IPC分类号： G06Q30/00 ,  G06Q20/00 ,  G06Q50/00 ,  G07F7/08 ,  G07F19/00 ,  H04L12/16 ,  G06F17/60

    CPC分类号： G07F7/08 ,  G06Q20/12 ,  G06Q20/29 ,  G06Q20/4037 ,  G06Q40/00

    摘要： The present invention involves a system and method that facilitate a purchasing experience in part by consolidating any number of purchases and their respective charge amounts until the purchases or charge amounts reach a threshold level. The threshold level can be based in part on resources used (consumed or purchased) or on the corresponding monetary value. The threshold level can be determined based at least in part on several factors such as the type of resource being purchased, the volume of resources purchased at a time or over a period of time, customer's payment history, customer's usage history, feedback received from the customer's payment provider, the type of payment vehicle (e.g., credit card, stored value card), time of the purchase, etc. When the threshold is reached, payment is requested asynchronously. The customer's account can be suspended or cancelled if payment cannot be secured within a desired amount of time.

    摘要翻译： 本发明涉及通过整合任何数量的购买及其各自的收费金额来部分地促进购买体验的系统和方法，直到购买或收费金额达到阈值水平为止。 阈值水平可以部分基于所使用的资源（消费或购买）或相应的货币价值。 阈值水平可以至少部分地基于以下几个因素来确定，诸如所购买的资源的类型，一次或一段时间内购买的资源量，客户的支付历史，客户的使用历史，从 客户支付提供者，付款方式（例如信用卡，储值卡），购买时间等。达到门槛时，异步请求付款。 如果在期望的时间内无法确保付款，客户的帐户可以被暂停或取消。

    Background synchronization of data objects
    6.
    发明授权
    Background synchronization of data objects 有权
    数据对象的背景同步

    公开(公告)号：US08504520B2

    公开(公告)日：2013-08-06

    申请号：US12814234

    申请日：2010-06-11

    申请人： Dmitri Davydok ,  Indrojit Deb ,  Tong Gao

    发明人： Dmitri Davydok ,  Indrojit Deb ,  Tong Gao

    IPC分类号： G06F17/30

    CPC分类号： G06F17/30578

    摘要： Background synchronization of data objects may be provided. A background thread associated with an application may be created. A first data item associated with the application may be opened by the background thread and a copy of the first data item may be created. A modification may be performed on a property of the first data item. If no second data item is associated with a pending modification, the first data item may be replaced with the modified copy of the first data item.

    摘要翻译： 可以提供数据对象的背景同步。 可以创建与应用相关联的后台线程。 与应用相关联的第一数据项可以由后台线程打开，并且可以创建第一数据项的副本。 可以对第一数据项的属性执行修改。 如果没有第二数据项与待决修改相关联，则可以用第一数据项的修改副本替换第一数据项。

    Cached and Server Views with Automatic Caching and Smooth Scrolling
    8.
    发明申请
    Cached and Server Views with Automatic Caching and Smooth Scrolling 有权
    缓存和服务器视图，具有自动缓存和平滑滚动

    公开(公告)号：US20120221632A1

    公开(公告)日：2012-08-30

    申请号：US13465509

    申请日：2012-05-07

    申请人： Michael J. McCormack ,  Nicholas James Thomson ,  Dmitri Davydok ,  Indrojit Deb ,  David Robert Shutt

    发明人： Michael J. McCormack ,  Nicholas James Thomson ,  Dmitri Davydok ,  Indrojit Deb ,  David Robert Shutt

    IPC分类号： G06F15/16

    CPC分类号： G06Q30/01 ,  G06F3/04855 ,  G06F7/08 ,  G06Q10/107 ,  G06Q30/02 ,  H04L67/2842 ,  H04L67/42

    摘要： On a client computer, customer relationship management software is integrated into a messaging application that includes a user interface. Customer relationship management (CRM) information is received from a server computer. An automatic determination is made as to whether the received CRM information is to be cached on the client computer. When it is determined that the CRM information is to be cached on the client computer, the CRM information is cached in a cache on the client computer. When at least some of the CRM information is cached on the client computer, the cached CRM information is displayed as a view on the client computer. The display of the CRM information is integrated into the user interface of the messaging application program.

    摘要翻译： 在客户端计算机上，将客户关系管理软件集成到包含用户界面的消息应用程序中。 从服务器计算机接收到客户关系管理（CRM）信息。 自动确定接收到的CRM信息是否被缓存在客户端计算机上。 当确定CRM信息被缓存在客户端计算机上时，CRM信息被缓存在客户端计算机上的高速缓存中。 当至少一些CRM信息被缓存在客户端计算机上时，缓存的CRM信息被显示为客户端计算机上的视图。 CRM信息的显示被集成到消息应用程序的用户界面中。

    Cached and Server Views with Automatic Caching and Smooth Scrolling
    9.
    发明申请
    Cached and Server Views with Automatic Caching and Smooth Scrolling 有权
    缓存和服务器视图，具有自动缓存和平滑滚动

    公开(公告)号：US20110295934A1

    公开(公告)日：2011-12-01

    申请号：US12789606

    申请日：2010-05-28

    申请人： Michael J. McCormack ,  Nicholas James Thomson ,  Dmitri Davydok ,  Indrojit Deb

    发明人： Michael J. McCormack ,  Nicholas James Thomson ,  Dmitri Davydok ,  Indrojit Deb

    IPC分类号： G06F15/16

    CPC分类号： G06Q30/01 ,  G06F3/04855 ,  G06F7/08 ,  G06Q10/107 ,  G06Q30/02 ,  H04L67/2842 ,  H04L67/42

    摘要： On a client computer, customer relationship management software is integrated into a messaging application that includes a user interface. Customer relationship management (CRM) information is received from a server computer. An automatic determination is made as to whether the received CRM information is to be cached on the client computer. When it is determined that the CRM information is to be cached on the client computer, the CRM information is cached in a cache on the client computer. When at least some of the CRM information is cached on the client computer, the cached CRM information is displayed as a view on the client computer. The display of the CRM information is integrated into the user interface of the messaging application program.

    摘要翻译： 在客户端计算机上，将客户关系管理软件集成到包含用户界面的消息应用程序中。 从服务器计算机接收到客户关系管理（CRM）信息。 自动确定接收到的CRM信息是否被缓存在客户端计算机上。 当确定CRM信息被缓存在客户端计算机上时，CRM信息被缓存在客户端计算机上的高速缓存中。 当至少一些CRM信息被缓存在客户端计算机上时，缓存的CRM信息被显示为客户端计算机上的视图。 CRM信息的显示被集成到消息应用程序的用户界面中。

    Account related task processing
    10.
    发明授权
    Account related task processing 有权
    帐户相关任务处理

    公开(公告)号：US07949575B1

    公开(公告)日：2011-05-24

    申请号：US10750436

    申请日：2003-12-30

    申请人： Indrojit Deb ,  Neeraj Garg ,  David J. Brennan ,  Michael T. Daly ,  Stuart H. Marshall

    发明人： Indrojit Deb ,  Neeraj Garg ,  David J. Brennan ,  Michael T. Daly ,  Stuart H. Marshall

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/06 ,  G06Q30/04 ,  G06Q30/0633 ,  G06Q40/025

    摘要： A system for periodic and real-time processing of accounts. The system operates in a bulk mode and an error mode. A bulk component concurrently processes a set of eligible accounts with a set of dependent tasks, and a removal component removes one or more accounts from the eligible accounts if an error is associated therewith. In bulk mode, each task fetches only the required set of accounts/subscriptions/payment instruments for processing. In error mode (retry/reprocess mode), if an account encounters an error for a task in the bulk mode, the account drops is removed from bulk mode and becomes ineligible for fetching in any future bulk-mode task processing. Error-mode processing tests and processes all tasks sequentially for an errored account until the account state is in par with the accounts being processed by bulk mode. Then the account is removed from error mode processing and is picked up appropriately by bulk-mode processing.

    摘要翻译： 用于定期和实时处理帐户的系统。 系统以批量模式和错误模式运行。 批量组件同时处理具有一系列依赖任务的一组合格帐户，如果与之相关联的错误与删除组件从合格的帐户中移除一个或多个帐户。 在批量模式下，每个任务仅获取所需的一组帐户/订阅/支付工具进行处理。 在错误模式（重试/重新处理模式）中，如果某个帐户在批量模式下遇到任务的错误，则会从批量模式中删除该帐户，并且将在以后的任何批量模式任务处理中取消资格。 错误模式处理测试和处理所有任务的错误帐户，直到帐户状态与批量模式处理的帐户相同。 然后将帐户从错误模式处理中移除，并通过批量模式处理适当地采集。