公开(公告)号：US10535071B2

公开(公告)日：2020-01-14

申请号：US16110742

申请日：2018-08-23

申请人： ASAPP, INC.

发明人： Vicky Sehrawat ,  Jason Shaev ,  Punyashloka Biswal ,  Brian Dillmann ,  Joseph Hackman ,  Shawn Henry ,  Gustavo Sapoznik

IPC分类号： G06F17/27 ,  G06Q30/00 ,  G06F21/31 ,  H04L12/58 ,  H04M3/42 ,  H04M3/51 ,  G06N3/04 ,  G06N3/08 ,  H04L29/08 ,  G06Q10/10

摘要： A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.

公开(公告)号：US10083451B2

公开(公告)日：2018-09-25

申请号：US15638543

申请日：2017-06-30

申请人： ASAPP, INC

发明人： Vicky Sehrawat ,  Jason Shaev ,  Punyashloka Biswal ,  Brian Dillmann ,  Joseph Hackman ,  Shawn Henry ,  Gustavo Sapoznik

IPC分类号： G06F17/30 ,  G06Q30/00 ,  G06F17/27 ,  G06F21/31

CPC分类号： G06Q30/016 ,  G06F17/2785 ,  G06F17/279 ,  G06F21/31 ,  G06N3/04 ,  G06N3/0427 ,  G06N3/08 ,  G06N5/003 ,  G06Q10/1053 ,  G06Q10/107 ,  G06Q30/01 ,  H04L51/02 ,  H04L51/18 ,  H04L51/32 ,  H04L67/02 ,  H04L67/306 ,  H04M3/42382 ,  H04M3/5141 ,  H04M3/5183

摘要： A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.

公开(公告)号：US11790376B2

公开(公告)日：2023-10-17

申请号：US16706141

申请日：2019-12-06

申请人： ASAPP, INC.

发明人： Vicky Sehrawat ,  Jason Shaev ,  Punyashloka Biswal ,  Brian Dillmann ,  Joseph Hackman ,  Shawn Henry ,  Gustavo Sapoznik

IPC分类号： G06F21/31 ,  G06Q30/016 ,  H04L51/02 ,  H04M3/42 ,  H04M3/51 ,  H04L51/18 ,  G06F40/30 ,  G06F40/35 ,  H04L51/52 ,  G06N5/01 ,  G06N3/04 ,  G06N3/08 ,  H04L67/306 ,  G06Q10/1053 ,  G06Q10/107 ,  G06Q30/01 ,  H04L67/02 ,  G06N3/042

CPC分类号： G06Q30/016 ,  G06F21/31 ,  G06F40/30 ,  G06F40/35 ,  G06N3/04 ,  G06N3/08 ,  G06N5/01 ,  H04L51/02 ,  H04L51/18 ,  H04L51/52 ,  H04M3/42382 ,  H04M3/5141 ,  G06N3/042 ,  G06Q10/107 ,  G06Q10/1053 ,  G06Q30/01 ,  H04L67/02 ,  H04L67/306 ,  H04M3/5183

摘要： The third-party company may provide a user interface to a customer to submit a customer support request regarding a first company. The third-party company may receive a customer identifier from the first device and may request prediction data from the first company using the customer identifier. The third-party company may process the prediction data to predict a customer support request of the customer and generate user interface data corresponding to the predicted customer support request. The user interface data may be transmitted to the user interface before a customer support request from the customer is received.

公开(公告)号：US20180012232A1

公开(公告)日：2018-01-11

申请号：US15638543

申请日：2017-06-30

申请人： ASAPP, INC

发明人： Vicky Sehrawat ,  Jason Shaev ,  Punyashloka Biswal ,  Brian Dillmann ,  Joseph Hackman ,  Shawn Henry ,  Gustavo Sapoznik

IPC分类号： G06Q30/00 ,  G06F21/31 ,  G06F17/27

CPC分类号： G06Q30/016 ,  G06F17/2785 ,  G06F17/279 ,  G06F21/31 ,  G06N3/04 ,  G06N3/08 ,  G06Q10/1053 ,  G06Q10/107 ,  G06Q30/01 ,  H04L51/02 ,  H04L51/32 ,  H04L67/02 ,  H04L67/306 ,  H04M3/42382 ,  H04M3/5141 ,  H04M3/5183

摘要： A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.

公开(公告)号：US20180365702A1

公开(公告)日：2018-12-20

申请号：US16110742

申请日：2018-08-23

申请人： ASAPP, INC.

发明人： Vicky Sehrawat ,  Jason Shaev ,  Punyashloka Biswal ,  Brian Dillmann ,  Joseph Hackman ,  Shawn Henry ,  Gustavo Sapoznik

IPC分类号： G06Q30/00 ,  H04M3/42 ,  G06F21/31 ,  G06N3/08

CPC分类号： G06Q30/016 ,  G06F17/2785 ,  G06F17/279 ,  G06F21/31 ,  G06N3/04 ,  G06N3/0427 ,  G06N3/08 ,  G06N5/003 ,  G06Q10/1053 ,  G06Q10/107 ,  G06Q30/01 ,  H04L51/02 ,  H04L51/18 ,  H04L51/32 ,  H04L67/02 ,  H04L67/306 ,  H04M3/42382 ,  H04M3/5141 ,  H04M3/5183

摘要： A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.