摘要:
A method and system for consolidating multiple mailboxes into a single universal mailbox. The system comprises an agent, a user database, an application database and a mail repository. The agent searches a user database to determine the list of messaging systems the user subscribes to. The agent then recalls from the application database the procedures for accessing the messaging systems and logs onto each messaging system in turn to retrieve any new messages. The agent notifies the user of new messages according to a predefined notification method.
摘要:
A method and system for consolidating multiple mailboxes into a single universal mailbox. The system comprises an agent, a user database, an application database and a mail repository. The agent searches a user database to determine the list of messaging systems the user subscribes to. The agent then recalls from the application database the procedures for accessing the messaging systems and logs onto each messaging system in turn to retrieve any new messages. The agent notifies the user of new messages according to a predefined notification method.
摘要:
A method of handing off a Universal International Telephone Number to the correct international carrier for handling regardless of which carrier is given the call by the local exchange carrier. If a call destined for termination in the United States is handed off to the wrong international carrier, that carrier routes the call to its international gateway as if it were destined for another country. The international gateway then routes the call to the proper international carrier with all of the routing features and billing schedules of the customer intact.
摘要:
A cellular phone network provides location-based information to a user of a cellular phone. The cellular phone network includes a plurality of antennas coupled to at least one server. The server is coupled to a database. Stored on the database is a plurality of location-based information that is indexed to the plurality of antennas. The cellular phone transmits communication signals to one of the antennas. A phone call is established between the server and the user, and the server receives an identification of the antenna that the user transmits to. The server then queries the database and retrieves information local to the user. This information is then presented to the user in the form of menus.
摘要:
A universal directory service (UDS) provides the communication addresses of individuals associated with numerous different institutions, and can be accessed via more than one communication channel. A UDS server communicates with one or more data sources to provide directory information to a user. The UDS also provides supplemental information such as company name, logo, and specialty. The UDS can be accessed via numerous communication channels including the internet, on-line service providers, wireless devices, modem, dedicated access channels, voice access via an attendant, and voice access via a speech recognition and synthesis system.
摘要:
An intelligent data network call spawning system monitors a subscriber's interactions on a data network and spawns a call to an information provider. The intelligent data network call set up system monitors the data network user's navigational actions and analyzes the actions with an expert system, for example. The system spawns a call to an information provider based on these actions. The intelligent data network call spawning system includes a call spawning device that serves as an interface between the subscriber and the information provider. The call spawning device supports web sites visited by subscribers and spawns calls to information providers and may coordinate with a call coordination device to provide preamble information to a called party so that the called party is briefed regarding the subject matter of interest to the subscriber.
摘要:
An intelligent data network call setup system forwards data network user information to an operator, for example, for a call with a data network user. The intelligent data network call set up system monitors the data network user's actions and generates information that summarizes potential reasons for the data network user's call and forwards such information as preamble information to the operator. The intelligent data network call set up system includes a call coordination device that serves as an interface between the data network user and the operator. The call coordination device supports web sites visited by data network users and when a request for a call is received, the call coordination device provides the operator with the user's action history, and other helpful information to the operator such as products that may interest the user to avoid the undesirable “cold start” experience. In this way, the operator may be more knowledgeable and helpful to the user.
摘要:
An intelligent data network call setup system forwards data network user information to an operator, for example, for a call with a data network user. The intelligent data network call set up system monitors the data network user's actions and generates information that summarizes potential reasons for the data network user's call and forwards such information as preamble information to the operator. The intelligent data network call set up system includes a call coordination device that serves as an interface between the data network user and the operator. The call coordination device supports web sites visited by data network users and when a request for a call is received, the call coordination device provides the operator with the user's action history, and other helpful information to the operator such as products that may interest the user to avoid the undesirable “cold start” experience. In this way, the operator may be more knowledgeable and helpful to the user.
摘要:
Cross-service connectivity between use of the telephone network and use of an e-mail data network is provided by enabling a recipient of an e-mail message to receive e-mail messages through an alias e-mail address which is directly associated with the recipient's telephone number. Thus, the alias e-mail address consists of the recipient's telephone number as the recipient name at a well-known and publicized common domain name server. A sender therefore addresses an e-mail message to the recipient to that alias e-mail address using the recipient's alias telephone number name. A message addressed to the alias e-mail address is sent to a translation server at that known domain name, where the alias telephone number-recipient name is translated to the actual e-mail address comprising the recipient's actual name and associated domain name server, and the message is then forwarded to that recipient at that actual e-mail address. Such aliasing capabilities are effected through a registration process in which the recipient registers for such a service and provides to the translation server his or her actual e-mail address and associated telephone number to which senders of messages to that recipient can use to address e-mail messages.
摘要:
Real time delivery of multimedia information accessed either through the Internet, or otherwise, simultaneously, or sequentially time delayed to one more users, is enabled by delivering the multimedia information over a switched network via a multipoint control unit. A client establishes a connection with a server, or other remote location where desired multimedia information is resident, identifies the desired multimedia information and provides client information identifying the locations of the users. The client information may include the telephone numbers or other access numbers of each of the multiple users. The multimedia information is then delivered by a multimedia server to a bridging apparatus through a switched network guaranteeing high quality of service, secure connection and billing control. Connecting one or more users to a live agent is also made possible by providing the telephone numbers of the users and the live agent directly to the multipoint control unit. The delivery of the multimedia information can be secured by comparing the client information to a segmented "to call" list to determine whether the client is authorized to receive the requested multimedia information. Alternatively, or in addition, security can be implemented by mounting a video camera at the client's endpoint and connecting a database running face recognition software to the multimedia server. The multimedia server's call to the user triggers the camera to take a picture of the user. The selected content is restricted to authorized users by comparing the picture to pictures of authorized faces stored in the database.