公开(公告)号：US08774368B2

公开(公告)日：2014-07-08

申请号：US13491940

申请日：2012-06-08

申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Shalini Yajnik

发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Shalini Yajnik

IPC分类号： H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC分类号： H04M3/40 ,  H04M3/22 ,  H04M3/56 ,  H04M2203/1075

摘要： System and method are disclosed to mitigate noise in an area monitored by a plurality of telecommunication terminals in communication with a controller, the method including: detecting an excessive noise originating in the area monitored by the plurality of telecommunication terminals, the detection performed by one or more terminals of the plurality of telecommunication terminals; identifying a location of a first terminal of the plurality of telecommunication terminals by use of the detected excessive noise, wherein the first terminal is closest to a source of the excessive noise; and providing a mitigation message to the identified first terminal.

摘要翻译： 公开了系统和方法，以减轻与控制器通信的多个电信终端监控的区域中的噪声，所述方法包括：检测由多个电信终端监控的区域中产生的过多噪声， 多个电信终端的多个终端; 通过使用检测到的过多噪声识别多个电信终端的第一终端的位置，其中第一终端最接近于过度噪声源; 以及向所识别的第一终端提供缓解消息。

公开(公告)号：US20130190016A1

公开(公告)日：2013-07-25

申请号：US13354434

申请日：2012-01-20

申请人： Anjur S. Krishnakumar ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Shalini Yajnik

IPC分类号： H04W4/02

CPC分类号： A63F13/216 ,  A63F13/31 ,  A63F13/355 ,  A63F13/79 ,  G06Q10/101 ,  G06Q50/00 ,  H04L67/12 ,  H04W4/043

摘要： Method and system to coordinate a virtual environment with a real environment, including: coupling a transceiver to a person; determining a position of the transceiver within the real environment by use of a position-determination module; and rendering the virtual environment to a user by use of a virtual environment server that is configured to determine a position of the transceiver. The method and system may further comprises a wormhole server configured to provide communication services between the user and the person.

摘要翻译： 将虚拟环境与真实环境协调的方法和系统，包括：将收发器耦合到人; 通过使用位置确定模块确定收发器在真实环境内的位置; 以及通过使用被配置为确定收发器的位置的虚拟环境服务器将虚拟环境呈现给用户。 该方法和系统可以进一步包括被配置为在用户和个人之间提供通信服务的虫洞服务器。

公开(公告)号：US20110239120A1

公开(公告)日：2011-09-29

申请号：US12748131

申请日：2010-03-26

申请人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

IPC分类号： G06F15/16 ,  H04L9/00 ,  G06F3/048 ,  G06F15/177

CPC分类号： H04L63/0428 ,  H04L67/10

摘要： A feature activation system provides a mixed computing environment that includes a server and cloud computing. The hybrid model splits the execution of a communication feature between the cloud and the enterprise server installed at or with the enterprise. Service activation is linked to a portal that can communicate with either an intermediary system or directly with an entity executing computer programs in the cloud. When the customer desires to use a feature, the customer accesses the portal and activates the feature the enterprise desires. In the background, the portal instantiates a virtual machine, on any cloud platform, and then installs the feature with virtual machine on that cloud server. To execute feature, the enterprise server and the virtual machine exchange information between the server and the cloud and allow the feature to access the enterprise server or enterprise data. When the user has completed feature execution, the instance of the feature may be stopped and discarded and any data may be saved either at the enterprise or within the cloud.

摘要翻译： 功能激活系统提供包括服务器和云计算的混合计算环境。 混合模型分割云与安装在企业或企业的企业服务器之间的通信功能的执行。 服务激活链接到可以与中介系统通信的门户，也可以直接与在云中执行计算机程序的实体进行通信。 当客户希望使用功能时，客户访问门户并激活企业所期望的功能。 在后台，门户在任何云平台上实例化虚拟机，然后在该云服务器上安装具有虚拟机的功能。 要执行功能，企业服务器和虚拟机在服务器和云之间交换信息，并允许该功能访问企业服务器或企业数据。 当用户完成特征执行时，可以停止和丢弃该特征的实例，并且可以在企业或云中保存任何数据。

公开(公告)号：US09479345B2

公开(公告)日：2016-10-25

申请号：US13396583

申请日：2012-02-14

申请人： Anjur S. Krishnakumar ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Shalini Yajnik

IPC分类号： G06F15/16 ,  H04L12/18

CPC分类号： H04L12/1822 ,  H04L12/189

摘要： Method to transfer a communication session to a mobile device, including: receiving by use of a first communication channel an information message comprising an identification of the communication session and an identification of a communication client hosting the communication session; sending by use of a second communication channel a join request; joining the communication session; and sending by use of the second communication channel a confirmation message confirming the transfer of the communication session. Furthermore, a method to transfer a communication session from a mobile device to a nonparticipating computer, including: receiving by use of a first communication channel an information message comprising an identification of the nonparticipating conference-enabled computer; sending by use of a second communication channel a request to push the communication session to the nonparticipating computer; receiving a confirmation; and optionally closing the communication session on the mobile device.

摘要翻译： 将通信会话传送到移动设备的方法，包括：通过使用第一通信信道接收信息消息，所述信息消息包括通信会话的标识和主持通信会话的通信客户端的标识; 通过使用第二通信信道发送加入请求; 加入通信会议; 以及通过使用所述第二通信信道发送确认所述通信会话的传送的确认消息。 此外，一种将通信会话从移动设备传送到非参与式计算机的方法，包括：通过使用第一通信信道接收包括非参与会议的计算机的标识的信息消息; 通过使用第二通信信道发送将通信会话推送到非参与计算机的请求; 收到确认; 并且可选地在移动设备上关闭通信会话。

公开(公告)号：US20130209108A1

公开(公告)日：2013-08-15

申请号：US13396586

申请日：2012-02-14

申请人： Anjur S. Krishnakumar ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Shalini Yajnik

IPC分类号： H04B7/00 ,  H04B5/00 ,  H04B10/10

CPC分类号： H04L69/14 ,  H04L63/04 ,  H04W92/18

摘要： Method to personalize a workspace, including: receiving via a first communication channel an information message comprising an identification of the workspace; sending via a second communication channel: an identity of a user; the identification of the workspace; and a request to personalize the workspace according to settings associated with the user; and sending via the second communication channel an optional confirmation message confirming a personalization of the workspace. Another embodiment to personalize a workspace may comprise: receiving a command from a user to personalize the workspace; sending via a first communication channel an information message comprising an identification of the workspace; and receiving personalization data via a second communication channel, wherein the personalization data is used to personalize the workspace.

摘要翻译： 用于个性化工作空间的方法，包括：经由第一通信信道接收包括所述工作空间的标识的信息消息; 经由第二通信信道发送：用户的身份; 识别工作区; 以及根据与用户相关联的设置来个性化工作空间的请求; 以及经由所述第二通信信道发送确认所述工作空间的个性化的可选确认消息。 个性化工作空间的另一实施例可以包括：从用户接收命令来个性化工作空间; 经由第一通信信道发送包括所述工作空间的标识的信息消息; 以及经由第二通信信道接收个性化数据，其中个性化数据用于个性化工作空间。

公开(公告)号：US20120166242A1

公开(公告)日：2012-06-28

申请号：US12978739

申请日：2010-12-27

申请人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

发明人： Jon L. Bentley ,  Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

IPC分类号： G06Q10/00

CPC分类号： G06Q10/06311 ,  G06Q10/1093

摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for scheduling an e-conference for participants with partial availability. Initially, a system identifies a group of participants for the e-conference. The system receives a declaration of availability for the e-conference from at least one participant of the group. The declaration contains the partial availability of the participant based on time restrictions and topics of interest to the participant. Next, a schedule is determined for the e-conference based on the availability of the participants. Finally, the declarations of availability are displayed to the group of participants. In one aspect, participants update their declarations of availability during the e-conference and a schedule is updated to reflect the new declaration of availability.

摘要翻译： 本文公开了用于为具有部分可用性的参与者调度电子会议的系统，方法和非暂时的计算机可读存储介质。 最初，系统识别电子会议的一组参与者。 该系统从组的至少一个参与者接收电子会议的可用性声明。 该声明基于时间限制和参与者感兴趣的主题包含参与者的部分可用性。 接下来，基于参与者的可用性来确定电子会议的时间表。 最后，向参与者组显示可用性声明。 在一方面，与会者在电子会议期间更新其可用性声明，并更新计划以反映新的可用性声明。

公开(公告)号：US09137213B2

公开(公告)日：2015-09-15

申请号：US12748131

申请日：2010-03-26

申请人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

IPC分类号： G06F3/00 ,  H04L29/06 ,  H04L29/08

CPC分类号： H04L63/0428 ,  H04L67/10

摘要： A feature activation system provides a mixed computing environment that includes a server and cloud computing. The hybrid model splits the execution of a communication feature between the cloud and the enterprise server installed at or with the enterprise. Service activation is linked to a portal that can communicate with either an intermediary system or directly with an entity executing computer programs in the cloud. When the customer desires to use a feature, the customer accesses the portal and activates the feature the enterprise desires. In the background, the portal instantiates a virtual machine, on any cloud platform, and then installs the feature with virtual machine on that cloud server. To execute feature, the enterprise server and the virtual machine exchange information between the server and the cloud and allow the feature to access the enterprise server or enterprise data. When the user has completed feature execution, the instance of the feature may be stopped and discarded and any data may be saved either at the enterprise or within the cloud.

摘要翻译： 功能激活系统提供包括服务器和云计算的混合计算环境。 混合模型分割云与安装在企业或企业的企业服务器之间的通信功能的执行。 服务激活链接到可以与中介系统通信的门户，也可以直接与在云中执行计算机程序的实体进行通信。 当客户希望使用功能时，客户访问门户并激活企业所期望的功能。 在后台，门户在任何云平台上实例化虚拟机，然后在该云服务器上安装具有虚拟机的功能。 要执行功能，企业服务器和虚拟机在服务器和云之间交换信息，并允许该功能访问企业服务器或企业数据。 当用户完成特征执行时，可以停止和丢弃该特征的实例，并且可以在企业或云中保存任何数据。

公开(公告)号：US08949159B2

公开(公告)日：2015-02-03

申请号：US13354434

申请日：2012-01-20

申请人： Anjur S. Krishnakumar ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Shalini Yajnik

IPC分类号： G06F15/18

CPC分类号： A63F13/216 ,  A63F13/31 ,  A63F13/355 ,  A63F13/79 ,  G06Q10/101 ,  G06Q50/00 ,  H04L67/12 ,  H04W4/043

摘要： Method and system to coordinate a virtual environment with a real environment, including: coupling a transceiver to a person; determining a position of the transceiver within the real environment by use of a position-determination module; and rendering the virtual environment to a user by use of a virtual environment server that is configured to determine a position of the transceiver. The method and system may further comprises a wormhole server configured to provide communication services between the user and the person.

摘要翻译： 将虚拟环境与真实环境协调的方法和系统，包括：将收发器耦合到人; 通过使用位置确定模块确定收发器在真实环境内的位置; 以及通过使用被配置为确定收发器的位置的虚拟环境服务器将虚拟环境呈现给用户。 该方法和系统可以进一步包括被配置为在用户和个人之间提供通信服务的虫洞服务器。

公开(公告)号：US20130212289A1

公开(公告)日：2013-08-15

申请号：US13396583

申请日：2012-02-14

申请人： Anjur S. Krishnakumar ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Shalini Yajnik

IPC分类号： G06F15/16

CPC分类号： H04L12/1822 ,  H04L12/189

摘要： Method to transfer a communication session to a mobile device, including: receiving by use of a first communication channel an information message comprising an identification of the communication session and an identification of a communication client hosting the communication session; sending by use of a second communication channel a join request; joining the communication session; and sending by use of the second communication channel a confirmation message confirming the transfer of the communication session. Furthermore, a method to transfer a communication session from a mobile device to a nonparticipating computer, including: receiving by use of a first communication channel an information message comprising an identification of the nonparticipating conference-enabled computer; sending by use of a second communication channel a request to push the communication session to the nonparticipating computer; receiving a confirmation; and optionally closing the communication session on the mobile device.

摘要翻译： 将通信会话传送到移动设备的方法，包括：通过使用第一通信信道接收信息消息，所述信息消息包括通信会话的标识和主持通信会话的通信客户端的标识; 通过使用第二通信信道发送加入请求; 加入通信会议; 以及通过使用所述第二通信信道发送确认所述通信会话的传送的确认消息。 此外，一种将通信会话从移动设备传送到非参与式计算机的方法，包括：通过使用第一通信信道接收包括非参与会议的计算机的标识的信息消息; 通过使用第二通信信道发送将通信会话推送到非参与计算机的请求; 收到确认; 并且可选地在移动设备上关闭通信会话。

公开(公告)号：US08473423B2

公开(公告)日：2013-06-25

申请号：US12797507

申请日：2010-06-09

申请人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

发明人： Anjur S. Krishnakumar ,  Parameshwaran Krishnan ,  Navjot Singh ,  Shalini Yajnik

IPC分类号： G06Q10/00 ,  H04M3/00

CPC分类号： H04M3/5233 ,  G06Q10/105 ,  G06Q10/1053

摘要： A system evaluates callers, into a contact center, for possible employment. The evaluations occur while the caller waits in a contact center queue and provide a rating of the callers as potential employees. Ratings may be generated or accumulated from one or more interactions with the contact center, where each interaction with the caller can provide information about the caller's suitability as an employee. Good candidates may be interviewed automatically and/or by a manager. Those candidates that receive good ratings/evaluations and are interested in the position may be hired or provided incentives to help the call center respond to calls.

摘要翻译： 系统将呼叫者评估为联络中心，以便可能就业。 评估发生在呼叫者在联络中心队列中等待，并将呼叫者作为潜在雇员提供评级。 评级可以从与联络中心的一个或多个交互中产生或累积，其中与呼叫者的每个交互可以作为雇员提供关于呼叫者适合性的信息。 良好的候选人可以自动访问和/或由经理面试。 获得良好评价和对职位感兴趣的候选人可能会被聘用或提供奖励，以帮助呼叫中心回应电话。