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公开(公告)号：US06219415B1
公开(公告)日：2001-04-17
申请号：US09111841
申请日：1998-07-08
IPC分类号： H04M342
CPC分类号： H04M3/428 , H04M3/523 , H04M2203/2011
摘要： The call hold state notification system functions to provide an indication to the parties presently served by the existing call connection that the original hold state has been terminated. This is accomplished by enabling both parties (multiple parties on a n-way call) to a call connection to place their respective call termination on hold to serve another call or to perform some other task without having to physically monitor the call connection. When any party to the call connection removes the hold state at their respective telephone station set, the remaining parties to the call connection who have a hold state active at their termination receive a notification of the reconnection of the party to the call connection. Optionally, the returning party also receives a notification that the call connection is in an on hold state at the other end of the call connection and that party is being advised of the termination of the held state by the returning party.
摘要翻译： 呼叫保持状态通知系统用于向当前由现有呼叫连接服务的各方提供指示原始保持状态已被终止的指示。 这是通过使呼叫连接的双方（n方呼叫的多方）能够将其各自的呼叫终止保持为服务于另一个呼叫或执行一些其他任务而不必物理地监视呼叫连接来实现的。 当呼叫连接的任何一方消除其各自电话机组的保持状态时，在其终止时具有保持状态的呼叫连接的其余各方接收到呼叫连接的一方的重新连接的通知。 可选择地，返回方还接收呼叫连接在呼叫连接的另一端处于保持状态的通知，并且该方正被返回方告知该持续状态的终止。
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2.发明授权System for transmitting a change in call queued/hold state across a communications network 有权用于在通信网络上发送呼叫排队/保持状态的改变的系统公开(公告)号：US06563916B1
公开(公告)日：2003-05-13
申请号：US09334207
申请日：1999-06-15
IPC分类号： H04M342
CPC分类号： H04M3/428 , H04M3/523 , H04M2203/2011
摘要： The system for transmitting a change in call queued/hold state across a communications network (termed “call state notification system” herein) functions to provide an indication to the parties on the existing call connection that the calling party has placed the call on hold and/or the call center has advanced the call connection to the head of the queue for connection to an agent. This is accomplished by enabling the calling party to place their call termination on hold to serve another call or to perform some other task without having to physically monitor the call connection. When the calling party removes the hold state at their terminal device, the call center receives a notification of the reconnection of the calling party to the call connection. In addition, when the call center advances the call connection to the head of the queue, the call state notification system notifies the calling party and, if the call connection is on hold, the call center maintains the calling party's position at the head of the queue until the calling party returns to the call connection.
摘要翻译： 用于在通信网络（在本文中称为“呼叫状态通知系统”）发送呼叫排队/保持状态改变的系统用于向现有呼叫连接上的各方提供主叫方已将呼叫置于保持状态的指示， /或呼叫中心将呼叫连接提升到队列的头部，以连接到座席。 这是通过使主叫方将其呼叫终止保持为服务于另一个呼叫或执行一些其他任务而不必物理地监视呼叫连接来实现的。 当呼叫方在其终端设备中移除保持状态时，呼叫中心接收到主叫方重新连接呼叫连接的通知。 此外，当呼叫中心将呼叫连接提前到队列的头部时，呼叫状态通知系统通知呼叫方，如果呼叫连接处于保持状态，则呼叫中心维持主叫方的位置 直到主叫方返回到呼叫连接。
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公开(公告)号：US06243400B1
公开(公告)日：2001-06-05
申请号：US09032055
申请日：1998-02-27
IPC分类号： H04J322
CPC分类号： H04Q11/04 , H04Q2213/1302 , H04Q2213/13034 , H04Q2213/1304 , H04Q2213/13166 , H04Q2213/13367 , H04Q2213/13393
摘要： Apparatus for switching full rate (e.g., 64 kilobit per second) signals and composite signals comprising a plurality of subrate signals (e.g., 32 kilobit per second subrate signal). The apparatus includes a unit for compressing selected ones of a plurality of full-rate signals into a smaller plurality of full-rate single and composite signals, and apparatus for decompressing composite signals into a plurality of full-rate signals. The main elements of the switching fabric of the switch continue to switch full-rate signals. Advantageously, during periods of heavy load, the switching network fabric of a switching system can carry more calls, and more traffic can be carried between switches equipped for subrate switching.
摘要翻译： 用于切换全速率（例如，64千比特每秒）信号和包括多个子速率信号（例如，每秒32千比特子速率信号）的复合信号的装置。 该装置包括用于将多个全速率信号中选定的一个全速率信号压缩成更小的多个全速单个和复合信号的单元，以及用于将复合信号解压缩成多个全速率信号的装置。 开关交换结构的主要元素继续切换全速率信号。 有利地，在重负载期间，交换系统的交换网络结构可以承载更多的呼叫，并且可以在配备子速率切换的交换机之间携带更多业务。
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公开(公告)号：US06615194B1
公开(公告)日：2003-09-02
申请号：US09092224
申请日：1998-06-05
IPC分类号： G06K500
CPC分类号： G07F7/1008 , G06Q20/02 , G06Q20/04 , G06Q20/20 , G06Q20/305 , G06Q20/341 , G06Q20/382 , G06Q20/401 , G06Q20/4014 , G06Q20/40145 , G06Q30/06 , G06Q30/0609 , G07G1/0036
摘要： The present system for the secure execution of credit based point of sale purchases uses a credit card that is devoid of any human readable customer account information on the face of the credit card and that encodes all the relevant account information on read only media built into the credit card. This encoded information can be encrypted or protected is some manner to prevent its retrieval by an unauthorized user. In addition, the present system makes use of a point of sale terminal to execute the transaction. In the transaction, the point of sale terminal scans the credit card to obtain the account information encoded therein and the user then inputs a personal identification number PIN to proceed to the next step of the charge process. The PIN number can be used as the cryptokey if the account information is encrypted on the card, or may simply represent a first level of user authentication. In either case, the account information and user authentication information is transmitted to a remotely located credit authorizing agency via telephone lines. Neither the credit card account number nor the type of card (VISA, MASTERCARD), nor the PIN number is displayed to the clerk on the point of sale terminal. If the credit card number and PIN number transmitted to the remotely located credit authorizing agency match the customer data stored at the remotely located credit authorizing agency, the point of sale terminal displays a copy of the user's signature (or photograph) for comparison by the clerk with the user's written authorization of the purchase (and/or physical appearance).
摘要翻译： 用于安全执行基于信用的销售点购买的本系统使用在信用卡的面部上没有任何人类可读的客户帐户信息的信用卡，并将所有相关帐户信息编码在内置于 信用卡。 该编码信息可以被加密或受到某种保护，以防止未经授权的用户检索。 此外，本系统利用销售点终端来执行交易。 在交易中，销售点终端扫描信用卡以获取其中编码的帐户信息，然后用户输入个人识别号码PIN以进行收费处理的下一步骤。 如果帐号信息在卡上加密，则PIN码可以用作密钥，或者可以简单地表示第一级的用户认证。 在这两种情况下，账户信息和用户认证信息通过电话线路发送到远程信用授权机构。 信用卡账号和卡类型（VISA，MASTERCARD）以及PIN号码都不会显示给销售点终端的店员。 如果发送到远程信用授权机构的信用卡号码和PIN码与存储在远程信用授权机构的客户数据相匹配，则销售点终端显示用户签名（或照片）的副本，以供文员比较 用户的书面授权（和/或物理外观）。
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5.发明授权
公开(公告)号：US6052391A
公开(公告)日：2000-04-18
申请号：US32056
申请日：1998-02-27
CPC分类号： H04Q11/04 , H04Q2213/1302 , H04Q2213/13034 , H04Q2213/1304 , H04Q2213/13166 , H04Q2213/13352 , H04Q2213/13367 , H04Q2213/13393
摘要： Apparatus for switching full-rate (e.g., 64 kilobit per second) signals and composite signals comprising a plurality of sub-rate signals (e.g., 32 kilobit per second sub-rate signal). The apparatus includes a unit for compressing selected ones of a plurality of full rate signals into a smaller plurality of full rate single and composite signals, and apparatus for expanding composite signals into full rate signals. Advantageously, during periods of heavy load, the switching network fabric of a switching system can carry more calls, and more traffic can be carried between switches equipped for sub-rate switching.
摘要翻译： 用于切换全速率（例如，每秒64千比特）信号和包括多个子速率信号（例如，每秒32千比特子速率信号）的复合信号的装置。 该装置包括用于将多个全速率信号中选定的一个全速率信号压缩为更小的多个全速单个和复合信号的单元，以及用于将复合信号扩展为全速率信号的装置。 有利地，在重负载期间，交换系统的交换网络结构可以承载更多的呼叫，并且可以在配备子速率交换的交换机之间携带更多的业务。
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6.发明申请METHOD FOR SCREENING AND RETRIEVING UNANSWERED MOBILE CALLS THAT FORWARD TO VOICE MAIL 审中-公开用于筛选和检索前往移动邮件的移动呼叫的方法公开(公告)号：US20090325544A1
公开(公告)日：2009-12-31
申请号：US12164748
申请日：2008-06-30
IPC分类号： H04M3/42
CPC分类号： H04M3/533 , H04M3/436 , H04M2203/2011 , H04M2203/4563 , H04M2207/18
摘要： A system and method for screening and retrieving unanswered mobile calls that are forwarded to voicemail systems is disclosed. The method includes connecting a call between a caller and a subscribers wireless phone and opening a connection between the caller and the subscribers wireless phone's voicemail system where the voicemail system is configured to facilitate a recording. The method continues with providing a line with a transmission path and a reception path between the subscriber and the voicemail system and offering a plurality of selectable options including allowing the subscriber to listen to the recording in real time.
摘要翻译： 公开了一种用于筛选和检索转发到语音邮件系统的未应答的移动呼叫的系统和方法。 该方法包括在呼叫者和订户无线电话之间连接呼叫，并且打开呼叫者和用户无线电话的语音邮件系统之间的连接，其中语音邮件系统被配置为便于记录。 该方法继续提供在用户和语音邮件系统之间的传输路径和接收路径的线路，并提供多个可选择的选项，包括允许用户实时收听录音。
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公开(公告)号：US06408066B1
公开(公告)日：2002-06-18
申请号：US09461885
申请日：1999-12-15
IPC分类号： H04M3523
CPC分类号： H04M3/5233
摘要： In a disclosed ACD skill-based routing system and method, a group of call agents is established and one or more screening attributes are assigned to each call agent group member. A call agent queue is established that ranks available call agent group members according to an idleness indicator. The call agent group is assigned to at least one call queue that ranks calls according to a priority indicator. Each call in the call queue(s) is associated with one or more call requirement attributes. To assign a call to an agent, a comparison is made of the screening attribute(s) of the highest ranking call agent in the call agent queue with the call requirement attribute(s) of one or more calls in the call queue(s), beginning with the highest ranking call and descending through lower ranking calls as necessary until a call having a call requirement attribute matching one of the highest ranking call agent's screening attributes (call-to-agent match) is found. The call associated with the call-to-agent match is then assigned to the highest ranking call agent and the highest ranking call agent is removed from the call agent queue.
摘要翻译： 在公开的基于ACD技能的路由系统和方法中，建立一组呼叫代理，并且向每个呼叫代理组成员分配一个或多个筛选属性。 建立呼叫代理队列，根据怠速指标对可用的呼叫代理组成员进行排序。 呼叫代理组被分配给至少一个根据优先级指示器对呼叫进行排队的呼叫队列。 呼叫队列中的每个呼叫都与一个或多个呼叫需求属性相关联。 为了向代理分配呼叫，比较呼叫代理队列中最高排名的呼叫代理的筛选属性与呼叫队列中的一个或多个呼叫的呼叫需求属性， 从最高排名呼叫开始，并根据需要通过较低级别呼叫降序，直到找到具有匹配最高排名呼叫代理的筛选属性（呼叫代理匹配）之一的呼叫需求属性的呼叫。 然后将与呼叫代理匹配相关联的呼叫分配给最高排名的呼叫代理，并从呼叫代理队列中移除最高排名的呼叫代理。
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公开(公告)号：US07693523B2
公开(公告)日：2010-04-06
申请号：US11005966
申请日：2004-12-07
CPC分类号： H04M3/4938 , H04M3/56 , H04M7/006
摘要： This invention relates to methods and apparatus for establishing the flexible connections required to serve collaborative Telestar service requests. Telestar refers to services frequently described as being Tele* services such as teleeducation, teleconsultation and telemedicine. A customer node, such as a doctor's office, is connected via a high speed link to a switch which in turn is connected to a broadband network for interconnecting high speed links. The broadband network is connected to a Telestar service provider node. The customer signals requests for connections within the Telestar service provider nodes. These requests are processed by a Tele* service controller to generate request messages to the source and destination nodes to establish a requested connection. Advantageously, the highly flexible arrangements needed for providing optimum Telestar service can be readily controlled by a calling customer.
摘要翻译： 本发明涉及用于建立服务于协作的Telestar服务请求所需的灵活连接的方法和装置。 Telestar是指经常被描述为Tele *服务的服务，如远程教育，远程会诊和远程医疗。 诸如医生办公室的客户节点通过高速链路连接到交换机，交换机又连接到用于互连高速链路的宽带网络。 宽带网络连接到Telestar服务提供商节点。 客户发出Telestar服务提供商节点内的连接请求。 这些请求由Tele *服务控制器处理以产生到源节点和目的地节点的请求消息以建立请求的连接。 有利地，提供最佳Telestar服务所需的高度灵活的布置可以由呼叫客户容易地控制。
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公开(公告)号：US6028922A
公开(公告)日：2000-02-22
申请号：US922856
申请日：1997-09-03
CPC分类号： H04M3/42 , H04M3/4283 , H04M3/487 , H04M2242/22 , H04M3/42042 , H04M3/42102 , H04Q3/72
摘要： The called party can temporarily defer answering a call simply by pressing a button on the station set. When the button is pressed, the called party's station set sends a data message to the system's voice response unit directing the voice response to play a "please wait" message to the calling party rather than sending the calling party to the called party's voice mail. The voice response unit plays the "please wait" message to the calling party and sends a call park message to the switching system hosting the station set. The call park message to the switching system directs the switching system to park the call at a specific location as is known in the art and a corresponding call park message to the station set transmits the location of the parked call to the station set. When the called party desires to answer the call, a message is sent from the station set to the switching system requesting that the call parked at the identified location be connected to the station set. The call can then be connected without the existing call being interrupted and the third party knowing of its existence.
摘要翻译： 被叫方可以通过按下电台上的按钮暂时延迟应答呼叫。 当按下按钮时，被叫方的台式设备向系统的话音响应单元发送数据消息，指示语音响应向呼叫方播放“请等待”消息，而不是将主叫方发送到被叫方的语音邮件。 话音响应单元向呼叫方播放“请等待”消息，并向主机站的交换系统发送呼叫暂留消息。 到交换系统的呼叫驻留消息指示交换系统将呼叫停放在本领域已知的特定位置，并且到站组的相应呼叫驻留消息将驻留的呼叫的位置发送到站组。 当被叫方希望应答呼叫时，从设置的站发送消息到交换系统，请求将驻留在所识别的位置的呼叫连接到站组。 然后可以连接呼叫，而不会中断现有呼叫，并且第三方知道其存在。
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