公开(公告)号：US20050259683A1

公开(公告)日：2005-11-24

申请号：US10825025

申请日：2004-04-15

申请人： Ellis Bishop ,  Randy Johnson ,  Tedrick Northway ,  H. Rinckel ,  Matthew Shaw ,  Clea Zolotow

发明人： Ellis Bishop ,  Randy Johnson ,  Tedrick Northway ,  H. Rinckel ,  Matthew Shaw ,  Clea Zolotow

IPC分类号： G06F15/173 ,  H04J3/16 ,  H04J3/22 ,  H04L12/24

CPC分类号： H04L41/0896 ,  H04L41/5009

摘要： A system and method is disclosed for managing information technology resources to provide processing capacity to multiple customers with varying requirements in a shared computing environment. The inventive process comprises producing and maintaining a capacity plan that allocates capacity resources, handling requests for additional capacity resources, and analyzing requests for additional capacity resources to identify issues that should be resolved in future allocations.

摘要翻译： 公开了一种用于管理信息技术资源以在共享计算环境中对具有不同需求的多个客户提供处理能力的系统和方法。 本发明的过程包括生成和维护分配能力资源的容量计划，处理对额外容量资源的请求，以及分析对额外容量资源的请求，以确定将来分配中应该解决的问题。

公开(公告)号：US20060015841A1

公开(公告)日：2006-01-19

申请号：US10880863

申请日：2004-06-30

申请人： Ellis Bishop ,  Randy Johnson ,  Tedrick Northway ,  H. Rinckel ,  Matthew Shaw ,  Clea Zolotow

发明人： Ellis Bishop ,  Randy Johnson ,  Tedrick Northway ,  H. Rinckel ,  Matthew Shaw ,  Clea Zolotow

IPC分类号： G06F9/44

CPC分类号： G06F9/5077

摘要： An example of a solution provided here comprises: providing a shared platform that is prepared to accept an incoming customer; for the incoming customer (a) planning a configuration of hardware, software, and network components; (b) designing the configuration; and (c) utilizing at least one configuration management control point; accepting the incoming customer, among multiple customers, on the shared platform; sharing hardware and software, among the multiple customers; and maintaining information concerning the shared platform.

摘要翻译： 这里提供的解决方案的示例包括：提供准备接受传入客户的共享平台; 对于传入的客户（a）规划硬件，软件和网络组件的配置; （b）设计配置; 和（c）利用至少一个配置管理控制点; 在共享平台上接受多个客户中的传入客户; 共享硬件和软件，在多个客户之间; 并维护有关共享平台的信息。

公开(公告)号：US20060153090A1

公开(公告)日：2006-07-13

申请号：US11034905

申请日：2005-01-13

申请人： Ellis Bishop ,  Randy Johnson ,  James Kenley ,  Tedrick Northway ,  H. Rinckel ,  Clea Zolotow

发明人： Ellis Bishop ,  Randy Johnson ,  James Kenley ,  Tedrick Northway ,  H. Rinckel ,  Clea Zolotow

IPC分类号： H04L1/00

CPC分类号： H04L67/322 ,  G06F11/3447 ,  G06Q10/06 ,  H04L67/10

摘要： A method is disclosed for managing the performance of shared computing resources in furtherance of delivering on-demand IT services to multiple customers. The inventive method comprises predicting the performance of resources allocated among the customers to minimize performance related problems; preventing performance related problems by evaluating the impact of changes in resource allocations; reacting to performance alerts to resolve performance related problems; and determining the appropriate level of resource performance needed in service level agreements, and that these requirements detailed in the service level agreements are achieved. This Performance Management method ensures that the demands of the customers are not affected by the allocation and utilization of the shared IT resources.

摘要翻译： 公开了一种用于管理共享计算资源的性能以促进向多个客户传送按需IT服务的方法。 本发明的方法包括预测在客户之间分配的资源的性能以最小化性能相关问题; 通过评估资源配置变化的影响来预防绩效相关问题; 对性能警报做出反应以解决性能相关的问题; 并确定服务级别协议中所需的适当的资源性能水平，并且实现服务级别协议中详细列出的这些要求。 这种绩效管理方法确保了客户的需求不受分配和利用共享IT资源的影响。

公开(公告)号：US20060031813A1

公开(公告)日：2006-02-09

申请号：US10897355

申请日：2004-07-22

申请人： Ellis Bishop ,  Leslie Johnson ,  Randy Johnson ,  Kathy Merendino ,  Tedrick Northway ,  H. Rinckel

发明人： Ellis Bishop ,  Leslie Johnson ,  Randy Johnson ,  Kathy Merendino ,  Tedrick Northway ,  H. Rinckel

IPC分类号： G06F9/44

CPC分类号： G06F9/5061 ,  G06F9/5077

摘要： An example of a solution provided here comprises: providing a shared platform that is prepared to accept an incoming customer; for the incoming customer, (a) utilizing at least one information technology management control point; and (b) porting the incoming customer's application, or boarding the incoming customer's application, or both; accepting the incoming customer, among multiple customers, on the shared platform; and sharing hardware and software, among the multiple customers.

摘要翻译： 这里提供的解决方案的示例包括：提供准备接受传入客户的共享平台; 对于传入的客户，（a）利用至少一个信息技术管理控制点; 和（b）移动新客户的应用程序，或者登记入场客户的申请，或两者兼而有之; 在共享平台上接受多个客户中的传入客户; 并在多个客户之间共享硬件和软件。

公开(公告)号：US20070027731A1

公开(公告)日：2007-02-01

申请号：US11189913

申请日：2005-07-26

申请人： Ellis Bishop ,  Randy Johnson ,  Tedrick Northway ,  Norman Peterson ,  Paul Peterson ,  H. Rinckel

发明人： Ellis Bishop ,  Randy Johnson ,  Tedrick Northway ,  Norman Peterson ,  Paul Peterson ,  H. Rinckel

IPC分类号： G06F9/44

CPC分类号： G06Q10/06 ,  G06Q10/0637 ,  Y10S707/99943 ,  Y10S707/99953

摘要： A method for analyzing a problem in a distributed processing business system used to provide a service is disclosed. The method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; developing an action plan; developing an execution plan; deploying a solution in accordance with the execution plan; monitoring the deployed solution; and recording lessons learned. Alternatively, the method may be applied to evaluate the capacity of a distributed processing business system to provide a prospective service. In this alternative embodiment, the method comprises identifying the problem; preparing for an audit; performing the audit; reviewing the audit; preparing a rating table; populating the rating table with results from the audit; calculating a service rating based upon the results entered in the rating table; and presenting the service rating to management.

摘要翻译： 公开了一种用于分析用于提供服务的分布式处理业务系统中的问题的方法。 该方法包括识别问题; 准备审计; 执行审计; 审核审核; 制定行动计划; 制定执行计划; 按照执行计划部署解决方案; 监控部署解决方案; 并记录经验教训。 或者，该方法可以应用于评估分布式处理业务系统提供预期服务的能力。 在该替代实施例中，该方法包括识别问题; 准备审计; 执行审计; 审核审核; 准备评级表; 填写评估表与审核结果; 根据评级表中输入的结果计算服务评级; 并向管理层提供服务评级。

公开(公告)号：US20070011092A1

公开(公告)日：2007-01-11

申请号：US11174960

申请日：2005-07-05

申请人： Ellis Bishop ,  Randy Johnson ,  Linda Kalmes ,  James Merritt ,  Tedrick Northway ,  H. Rinckel

发明人： Ellis Bishop ,  Randy Johnson ,  Linda Kalmes ,  James Merritt ,  Tedrick Northway ,  H. Rinckel

IPC分类号： G06Q40/00

CPC分类号： G06Q30/04 ,  G06Q20/102 ,  H04L12/14

摘要： A system and method for creating a hybrid invoice for services provided to a customer by an on-demand data center are disclosed. The method comprises providing a shared computing environment wherein computing resources are shared between the customer and at least one other user; allocating sufficient computing resources from the shared computing environment to provide a requested service; recording in a database the number of computing resource units required to provide the requested service; extracting from the database the number of computing resource units consumed by the customer during a billing period; and calculating a cost for providing the number of computing resource units consumed by the customer during the billing period.

摘要翻译： 公开了一种用于创建由点播数据中心向客户提供的服务的混合发票的系统和方法。 该方法包括提供共享计算环境，其中计算资源在客户与至少一个其他用户之间共享; 从共享计算环境分配足够的计算资源以提供所请求的服务; 在数据库中记录提供所请求的服务所需的计算资源单元的数量; 从数据库提取客户在计费周期期间消耗的计算资源单元的数量; 以及计算用于在计费周期期间提供由客户消耗的计算资源单元的数量的成本。

公开(公告)号：US20070028300A1

公开(公告)日：2007-02-01

申请号：US11191619

申请日：2005-07-28

申请人： Ellis Bishop ,  Randy Johnson ,  Linda Kalmes ,  Gary Little ,  Tedrick Northway ,  H. Rinckel ,  Samuel Thennis

发明人： Ellis Bishop ,  Randy Johnson ,  Linda Kalmes ,  Gary Little ,  Tedrick Northway ,  H. Rinckel ,  Samuel Thennis

IPC分类号： G06F12/14

CPC分类号： G06F21/554 ,  G06F2221/2105

摘要： An on-demand security service ensures isolation of the service provider's customers where the customers share resources at the system, subsystem, and storage level. The security service is provided in a pre-production phase and in a post production phase. The pre-production phase takes place prior to boarding the customer. In the pre-production phase the resources to be protected are defined in a security guide, and using the security guide, physical segregation at the facility, network, and technical and delivery support levels is planned and then implemented. In the post production phase, on going activities are proactive and reactive. Proactive activities include maintaining physical segregation by reviewing and updating the security guide, and testing physical segregation by performing security audits and penetration tests. Observations and finding of the audits and penetration tests are resolved. Reactive activities include identifying isolation failures, coordinating appropriate actions, and resolving the isolation failure. The service may be embodied in a system and in a computer implemented process comprising a security guide file (SGF), a security guide application (SGA), a security implementation application (SIA), a security validation application (SVA), and an event coordination application (ECA).

摘要翻译： 按需安全服务确保了客户在系统，子系统和存储级别共享资源的情况下隔离服务提供商的客户。 安全服务在预生产阶段和后期制作阶段提供。 预生产阶段在登记客户之前进行。 在预生产阶段，要保护的资源在安全指南中定义，并使用安全指南，计划并实施设施，网络和技术和交付支持级别的物理隔离。 在后期制作阶段，正在进行的活动是积极主动和反应性的。 主动活动包括通过审查和更新安全指南来维持物理隔离，并通过执行安全审核和渗透测试来测试物理隔离。 审计和渗透测试的观察和发现得到解决。 反应活动包括识别隔离故障，协调适当的操作以及解决隔离故障。 该服务可以体现在系统和计算机实现的过程中，该过程包括安全指南文件（SGF），安全指南应用（SGA），安全实施应用（SIA），安全验证应用（SVA）和事件 协调应用（ECA）。