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    Switchless automatic call distribution system used with a combination of networks
    4.
    发明授权
    Switchless automatic call distribution system used with a combination of networks 失效
    无线自动呼叫分配系统与网络结合使用

    公开(公告)号：US5271058A

    公开(公告)日：1993-12-14

    申请号：US757331

    申请日：1991-09-10

    申请人： G. Wayne Andrews ,  Jeffrey A. Fried ,  Jerry Gechter ,  Robert L. Pokress

    发明人： G. Wayne Andrews ,  Jeffrey A. Fried ,  Jerry Gechter ,  Robert L. Pokress

    IPC分类号： H04M3/51 ,  H04M3/523 ,  H04M7/00 ,  H04Q11/04 ,  H04M3/42

    CPC分类号： H04M3/523 ,  H04M3/5125 ,  H04Q11/0428 ,  H04M2203/6018 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42348 ,  H04M3/5158 ,  H04M3/5175 ,  H04M3/5235 ,  H04M3/5237 ,  H04M7/00 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13209 ,  H04Q2213/13337 ,  H04Q2213/13385 ,  H04Q2213/13389

    摘要： An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected to the network via network service interfaces and providing agent status messages to the network, the system including receiving circuitry connected via a network service interface to the network for receiving the agent status messages and a call arrival message from the network indicating that an incoming call has been made on the network, and routing circuitry responsive to the receiving circuitry for generating a routing signal provided to the network to connect the incoming call to an agent station through the network. Also disclosed are handling transitions of agent stations using transition notifications, transition requests and forced response signals; and rerouting of telephone calls using incoming call notification signals, response signals, pre-notification signals, and calling line identification of the incoming call; the use of a combination of networks, some functions of the network services interface being carried out by connection to one network and some functions being carried out by connections to a different network.

    摘要翻译： 一种自动呼叫分配系统，用于通过网络将电话呼叫自动分配到通过网络服务接口连接到网络的多个代理站之一并向网络提供代理状态消息，该系统包括经由网络服务接口连接的接收电路 用于从网络接收代理状态消息和来自网络的呼叫到达消息，指示已经在网络上进行了呼入，以及响应于接收电路的路由电路，用于生成提供给网络的路由信号以连接到 通过网络呼叫代理站。 还公开了使用转换通知，转换请求和强制响应信号来处理代理站的转换; 以及使用来电通知信号，响应信号，预通知信号和来电呼叫线路标识重新路由电话; 使用网络的组合，通过连接到一个网络来执行网络服务接口的一些功能，以及通过到不同网络的连接来执行的某些功能。

    Call processing control system
    6.
    发明授权
    Call processing control system 失效
    呼叫处理控制系统

    公开(公告)号：US5333133A

    公开(公告)日：1994-07-26

    申请号：US875069

    申请日：1992-04-28

    申请人： G. Wayne Andrews ,  Jeffrey A. Fried ,  Jerry Gechter ,  Norvel L. Patton, Jr.

    发明人： G. Wayne Andrews ,  Jeffrey A. Fried ,  Jerry Gechter ,  Norvel L. Patton, Jr.

    IPC分类号： H04M11/00 ,  H04M3/487 ,  H04M3/51 ,  H04M3/56 ,  H04Q3/00 ,  H04L5/18

    CPC分类号： H04M3/56 ,  H04M3/487 ,  H04M3/5166 ,  H04Q3/0016

    摘要： A control system for processing calls comprising a call handling device and a device controller that are each connected to a network via a call connection interface that permits establishing and releasing a network connection, participation with another call connection interface in the same network connection, and either control over a network connection when the interface is the sole interface participating in that connection or control over a network connection to drop the last leg added to a network connection, the device controller and call handling device sending messages to each other over a message transfer interface. Also disclosed are a system for shifting control of a network connection and a system for monitoring the state of a network connection from a network interface that is not actively engaged in the network connection.

    摘要翻译： 一种用于处理呼叫的控制系统，包括呼叫处理设备和设备控制器，每个呼叫处理设备和设备控制器经由允许建立和释放网络连接的呼叫连接接口连接到网络，与同一网络连接中的另一个呼叫连接接口的参与，以及 当接口是参与该连接的唯一接口或通过网络连接的控制以丢弃添加到网络连接的最后一条线路时，控制网络连接，设备控制器和呼叫处理设备通过消息传送接口彼此发送消息 。 还公开了一种用于网络连接的控制和用于从不积极参与网络连接的网络接口监视网络连接的状态的系统。

    Externally controlled call processing system
    7.
    发明授权
    Externally controlled call processing system 失效
    外部控制呼叫处理系统

    公开(公告)号：US5291492A

    公开(公告)日：1994-03-01

    申请号：US809346

    申请日：1991-12-18

    申请人： G. Wayne Andrews ,  Jeffrey A. Fried ,  Jerry Gechter ,  Robert L. Pokress

    发明人： G. Wayne Andrews ,  Jeffrey A. Fried ,  Jerry Gechter ,  Robert L. Pokress

    IPC分类号： H04L29/06 ,  H04L12/02 ,  H04L29/08 ,  H04Q3/00 ,  H04J3/12

    CPC分类号： H04Q3/0029 ,  H04Q2213/13527 ,  Y10S370/904 ,  Y10S370/906 ,  Y10S370/908

    摘要： A system for external control of call processing including a network controller that is connected to receive a third party control message regarding a call operation to be executed by one or more line controllers and is programmed to determine what first party steps need to be taken by the line controller or controllers to execute the call operation, to generate first party control messages to carry out the steps, and to send the first party control messages over a network via a message transfer interface to one or more line controllers, the line controllers being connected to the network via message transfer interfaces to receive the first party control messages and being programmed to execute the first party messages on the network.

    摘要翻译： 一种用于呼叫处理的外部控制的系统，包括网络控制器，网络控制器被连接以接收关于要由一个或多个线路控制器执行的呼叫操作的第三方控制消息，并被编程以确定需要采取哪些第一方步骤 线路控制器或控制器执行呼叫操作，以产生第一方控制消息以执行步骤，并且经由消息传送接口通过网络将第一方控制消息发送到一个或多个线路控制器，线路控制器被连接 经由消息传送接口到网络，以接收第一方控制消息并被编程为执行网络上的第一方消息。