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    INTERACTION WITH ELECTRONIC CHAT INTERFACES
    1.
    发明申请
    INTERACTION WITH ELECTRONIC CHAT INTERFACES 审中-公开

    公开(公告)号：US20180359205A1

    公开(公告)日：2018-12-13

    申请号：US15624367

    申请日：2017-06-15

    Applicant: Google Inc.

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan

    IPC: H04L12/58 ,  H04L29/06 ,  H04L29/08 ,  G06Q10/10 ,  G06F3/16

    CPC classification number: G06F9/451 ,  G06F3/01 ,  G06F3/167 ,  G06Q10/1093 ,  H04L12/1813 ,  H04L51/046 ,  H04L51/10 ,  H04L51/16 ,  H04L65/1069 ,  H04L67/36 ,  H04M2201/40 ,  H04M2203/251

    Abstract: A method includes, for each of a plurality of web resources, receiving, at a communications server, data indicating characteristics of a respective web resource, detecting, based on the received data, that the respective web resource provides functionality for live assistance by a third party content provider through a chat user interface on the respective web resource, and storing, in a database, an entry that indicates that the respective web resource has the functionality. The method includes receiving, from a user, a request to access a particular web resource hosted by a particular third party content provider, determining, based on a stored entry in the database representing the particular web resource, that the web resource provides functionality for live assistance by the particular third party content provider through a particular chat user interface on the web resource, and initiating a chat session between the user and the third party content provider.

    INTERACTION WITH ELECTRONIC CHAT INTERFACES
    2.
    发明申请
    INTERACTION WITH ELECTRONIC CHAT INTERFACES 审中-公开

    公开(公告)号：US20180357072A1

    公开(公告)日：2018-12-13

    申请号：US15621375

    申请日：2017-06-13

    Applicant: Google Inc.

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan

    IPC: G06F9/44 ,  H04L12/18 ,  G06F3/01 ,  H04L12/58

    CPC classification number: G06F9/451 ,  G06F3/01 ,  G06F3/167 ,  G06Q10/1093 ,  H04L12/1813 ,  H04L51/046 ,  H04L51/10 ,  H04L51/16 ,  H04L65/1069 ,  H04L67/36 ,  H04M2201/40 ,  H04M2203/251

    Abstract: A method includes, for each of a plurality of web resources, receiving, at a communications server, data indicating characteristics of a respective web resource, detecting, based on the received data, that the respective web resource provides functionality for live assistance by a third party content provider through a chat user interface on the respective web resource, and storing, in a database, an entry that indicates that the respective web resource has the functionality. The method includes receiving, from a user, a request to access a particular web resource hosted by a particular third party content provider, determining, based on a stored entry in the database representing the particular web resource, that the web resource provides functionality for live assistance by the particular third party content provider through a particular chat user interface on the web resource, and initiating a chat session between the user and the third party content provider.

    ESTABLISHMENT OF AUDIO-BASED NETWORK SESSIONS WITH NON-REGISTERED RESOURCES
    3.
    发明申请
    ESTABLISHMENT OF AUDIO-BASED NETWORK SESSIONS WITH NON-REGISTERED RESOURCES 审中-公开

    公开(公告)号：US20180358022A1

    公开(公告)日：2018-12-13

    申请号：US15544426

    申请日：2017-06-13

    Applicant: Google Inc.

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan

    IPC: G10L17/22 ,  G10L15/18 ,  G10L15/22 ,  G10L17/24

    Abstract: The present disclosure is generally directed to increasing the scalability of onboarding network resources, such as a digital component, to a voice-based network. The system enables the navigating of and interaction with digital components using voice or speech input and output interfaces on a computing device. The system can receive and processes an input audio signal to identify a digital component. The system enables voice-based interaction with the previously unregistered digital component via the input and output interfaces.

    AUTOMATIC DELIVERY OF CUSTOMER ASSISTANCE AT PHYSICAL LOCATIONS
    6.
    发明申请
    AUTOMATIC DELIVERY OF CUSTOMER ASSISTANCE AT PHYSICAL LOCATIONS 审中-公开

    公开(公告)号：US20170193506A1

    公开(公告)日：2017-07-06

    申请号：US14989559

    申请日：2016-01-06

    Applicant: Google Inc.

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan ,  Amit Agarwal

    IPC: G06Q20/40 ,  G06Q20/32

    CPC classification number: G06Q20/405 ,  G06Q20/3224 ,  G06Q20/3226 ,  G06Q30/0251 ,  G06Q30/0281

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

    SYSTEMS AND METHODS FOR PROVIDING CALL CONTEXT TO CONTENT PROVIDERS
    7.
    发明申请
    SYSTEMS AND METHODS FOR PROVIDING CALL CONTEXT TO CONTENT PROVIDERS 有权
    提供给内容提供者的呼叫的系统和方法

    公开(公告)号：US20170017622A1

    公开(公告)日：2017-01-19

    申请号：US14799079

    申请日：2015-07-14

    Applicant: Google Inc.

    Inventor： Varun Soundararajan ,  Amit Agarwal ,  Sriram Bhargav Karnati

    IPC: G06F17/22 ,  H04L29/08 ,  G06F17/27 ,  G06F17/30 ,  G06F3/0484

    CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/04842 ,  G06F3/04883 ,  G06F3/04886 ,  G06F17/2705 ,  G06F17/30353 ,  G06F17/30864 ,  G06F17/30905 ,  G06Q30/0242 ,  G09G5/00 ,  H04L67/22 ,  H04M1/72561

    Abstract: The present disclosure is directed to providing call context to content providers. A tracker receives a selection of a content item associated with a keyword. The tracker stores, in an impression data structure, tracking data including the keyword. The tracker maps the selected content item to a first virtual number and generates a link there between. The tracker receives a call from a client device to initiate a first communication channel via the first virtual number. The tracker performs a lookup in a database using the first virtual number to identify a second virtual number corresponding to the content provider and to identify the tracking data. The tracker establishes, via the second virtual number, a second communication channel between the client device and a content provider device. The tracker provides the tracking data to the content provider via the second communication channel.

    Abstract translation: 本公开旨在向内容提供商提供呼叫上下文。 跟踪器接收与关键字相关联的内容项目的选择。 跟踪器以印象数据结构存储包括关键字的跟踪数据。 跟踪器将所选择的内容项目映射到第一虚拟号码，并在其间生成链接。 跟踪器接收来自客户端设备的呼叫，以经由第一虚拟号码发起第一通信信道。 跟踪器使用第一虚拟号码在数据库中执行查找，以识别与内容提供者相对应的第二虚拟号码并识别跟踪数据。 跟踪器通过第二虚拟号码建立客户端设备和内容提供商设备之间的第二通信信道。 跟踪器通过第二通信信道将跟踪数据提供给内容提供商。

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