公开(公告)号：US09928472B2

公开(公告)日：2018-03-27

申请号：US13712142

申请日：2012-12-12

Applicant: International Business Machines Corporation

Inventor： Gargi Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/06313

Abstract: A system for determining asset configuration in a service delivery environment, comprises a simulation module developing a simulation model reflecting features of the service delivery environment, a search module using the simulation model and constraint data to determine a plurality of asset configurations for evaluation, a first evaluation module determining a value of each of the asset configurations, and determining the asset configuration of the plurality of asset configurations that yields a value meeting a predetermined objective, and a second evaluation module determining a deviation from a current configuration that would be caused by each of the asset configurations, and determining the asset configuration that yields a lowest deviation of the plurality of asset configurations, wherein the second evaluation module uses the value meeting the predetermined objective from the first evaluation module as a constraint when determining the asset configuration that yields the lowest deviation.

公开(公告)号：US20140214827A1

公开(公告)日：2014-07-31

申请号：US13751316

申请日：2013-01-28

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Melissa J. Buco ,  Yixin Diao ,  David M. Loewenstern ,  Florian Pinel ,  Larisa Shwartz

IPC: G06F17/30

CPC classification number: G06F17/30595 ,  G06F17/30339

Abstract: A method for storing data caveats for databases is described. The method includes storing at least one record in at least one content table in a database. The method includes storing at least one data caveat having a relationship to the content table in at least one record in a caveat table. A data caveat has a relationship to the content table when the data caveat applies to: a record in the content table or the content table in entirety. The method also includes storing, in a memory device, an indication of the relationship. Articles of manufacture are also described.

Abstract translation: 描述了一种用于存储数据库的数据警告的方法。 该方法包括在数据库中的至少一个内容表中存储至少一个记录。 该方法包括将至少一个具有与内容表的关系的数据警告存储在警告表中的至少一个记录中。 当数据警告适用于内容表或内容表中的记录时，数据警告与内容表具有关系。 该方法还包括在存储器设备中存储关系的指示。 还描述了制造。

公开(公告)号：US20140188538A1

公开(公告)日：2014-07-03

申请号：US14010782

申请日：2013-08-27

Applicant: International Business Machines Corporation

Inventor： Gargi B. Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/063112

Abstract: Skill update based work assignment in one aspect may comprise receiving a worker set identifying a list of workers, current skills associated with the worker set, required skills associated with a set of tickets; classifying the current skills and the required skills to find worker target skills; calculating for each of the workers in the worker set, a worker's updated skill should the worker be assigned to and work on one or more of the set of tickets; and assigning one or more of the set of tickets to one or more of the workers in the worker set whose current skills enable resolving the set of tickets within a predetermined criterion, and based on whether one or more of the workers' updated skills meet the worker target skills.

公开(公告)号：US20140180739A1

公开(公告)日：2014-06-26

申请号：US13723609

申请日：2012-12-21

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Gargi B. Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/063112

Abstract: Systems and methods for determining asset assignment in a service delivery environment are provided. A method for asset assignment in a service delivery environment, comprises identifying a number of worktypes, defining a plurality of asset resource pools and identifying a number of the resource pools, calculating a uniqueness of each resource pool, computing a utilization of each resource pool, and determining a uniqueness adjusted utilization value for each resource pool, wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory.

Abstract translation: 提供了用于确定服务交付环境中的资产分配的系统和方法。 一种在服务交付环境中进行资产分配的方法，包括识别多个工作类型，定义多个资产资源池并识别资源池的数量，计算每个资源池的唯一性，计算每个资源池的利用率， 以及确定每个资源池的唯一性调整的利用价值，其中所述方法的一个或多个步骤由包括存储器和耦合到所述存储器的至少一个处理器的计算机系统执行。

公开(公告)号：US10748095B2

公开(公告)日：2020-08-18

申请号：US15136208

申请日：2016-04-22

Applicant: International Business Machines Corporation

Inventor： Yixin Diao ,  Ea-Ee Jan ,  Soumitra Sarkar

IPC: G06Q10/06 ,  G07F19/00 ,  G06Q20/10

Abstract: Automatic teller machine network management control system executes a deterministic optimization process based on a deterministic forecasted withdrawal demand to determine a cash refill amount, and executes a stochastic simulation process to determine an overall automatic teller machine network management cost based on a stochastic forecasted withdrawal demand and the cash refill amount. The executing of the deterministic optimization process and the executing of the stochastic simulation process are iterated based on updated scaling parameter from the stochastic simulation process and the cash refill amount determined by the deterministic optimization process at current iteration until a termination threshold is met. A target scaling parameter that minimizes the overall automatic teller machine network management cost out of all iterations is determined, and target cash refill amount and time specification for refilling the automatic teller machine are determined based on executing the deterministic optimization process with the target scaling parameter.

公开(公告)号：US20190179817A1

公开(公告)日：2019-06-13

申请号：US16274306

申请日：2019-02-13

Applicant: International Business Machines Corporation

Inventor： Tara Astigarraga ,  Yixin Diao ,  Ruchi Mahindru ,  Karin Murthy

IPC: G06F16/242 ,  H04L12/26 ,  G06F16/903

CPC classification number: G06F16/2425 ,  G06F16/283 ,  G06F16/903 ,  G06Q40/06 ,  H04L41/5006 ,  H04L41/5009 ,  H04L43/065

Abstract: In an approach to achieving consistent reporting, one or more processors receive a request to include a set of data analysis and visualization parameters in a distributed ledger, such as the blockchain fabric distributed ledger. One or more processors may determine whether the set of data analysis and visualization parameters is consistent with a set of pre-determined rules recorded in the distributed ledger. One or more processors may additionally store the set of data analysis and visualization parameters in the distributed ledger responsive to determining that the set of data analysis and visualization parameters is consistent with the set of pre-determined rules recorded in the distributed ledger. One or more processors may further generate a report of a first dataset based on the set of data analysis and visualization parameters.

公开(公告)号：US08990205B2

公开(公告)日：2015-03-24

申请号：US13751316

申请日：2013-01-28

Applicant: International Business Machines Corporation

Inventor： Melissa J. Buco ,  Yixin Diao ,  David M. Loewenstern ,  Florian Pinel ,  Larisa Shwartz

IPC: G06F17/30

CPC classification number: G06F17/30595 ,  G06F17/30339

Abstract: A method for storing data caveats for databases is described. The method includes storing at least one record in at least one content table in a database. The method includes storing at least one data caveat having a relationship to the content table in at least one record in a caveat table. A data caveat has a relationship to the content table when the data caveat applies to: a record in the content table or the content table in entirety. The method also includes storing, in a memory device, an indication of the relationship. Articles of manufacture are also described.

公开(公告)号：US20150067140A1

公开(公告)日：2015-03-05

申请号：US14015007

申请日：2013-08-30

Applicant: International Business Machines Corporation

Inventor： Joel W. Branch ,  Yixin Diao ,  Emi K. Olsson ,  Amitkumar M. Paradkar ,  Rajeev Puri ,  Larisa Shwartz

IPC: H04L12/24

CPC classification number: H04L41/147 ,  H04L41/5038 ,  H04L41/5074

Abstract: A method for predicting a computerized service delivery organization workload including collecting data of a computer implementing service delivery routine including overlapping samples of load values, overlapping samples of performance values, overlapping samples of event outputs, ticket values and ticket volumes, building a first correlation of said load values with said performance values for predicting new performance values based on new data, building a second correlation of said performance values with said event outputs, said ticket values and said ticket volumes, combining said first and second correlations into a third correlation for correlating said load values with a ticket volume and an event volume, and determining at least one projected event volume or projected ticket volume value using said third correlation and at least one projected load value of said computer.

Abstract translation: 一种用于预测计算机化服务传送组织工作负载的方法，包括收集实施服务传递例程的计算机的数据，所述计算机包括负载值的重叠样本，性能值的重叠样本，事件输出的重叠样本，票值和票量，建立第一关联 所述负载值具有所述性能值，用于基于新数据预测新的性能值，构建所述性能值与所述事件输出，所述票值和所述票体积的第二相关性，将所述第一和第二相关组合成第三相关， 所述负载值具有票数量和事件量，以及使用所述第三相关性和所述计算机的至少一个预计负载值来确定至少一个投影事件量或预计票数量值。

公开(公告)号：US20150066598A1

公开(公告)日：2015-03-05

申请号：US14015293

申请日：2013-08-30

Applicant: International Business Machines Corporation

Inventor： Joel W. Branch ,  Yixin Diao ,  Emi K. Olsson ,  Larisa Shwartz ,  Li Zhang

IPC: G06Q10/06

CPC classification number: G06Q10/06375

Abstract: A method for predicting service delivery costs for a changed business requirement including detecting an infrastructure change corresponding to the changed business requirement affecting a computer server, deriving a service delivery workload change of the computer server from the infrastructure change, and determining a service delivery cost of the computer server based on the service delivery workload change.

Abstract translation: 一种用于预测改变的业务需求的服务递送成本的方法，包括检测与影响计算机服务器的改变的业务需求相对应的基础设施变化，导出计算机服务器的服务递送工作量变化从基础设施变化，以及确定服务递送成本 计算机服务器基于服务交付工作量的变化。

公开(公告)号：US20140214497A1

公开(公告)日：2014-07-31

申请号：US13751711

申请日：2013-01-28

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Gargi B. Dasgupta ,  Nirmit V. Desai ,  Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/06395 ,  G06Q10/06398

Abstract: A system for ensuring timing study quality in a service delivery environment, comprises a participation module capable of determining a level of participation by assets in the timing study, a volume module capable of comparing effort data volume with workload data volume, and a records module capable of analyzing effort data for a duration for each record, wherein one or more of the modules are implemented on a computer system comprising a memory and at least one processor coupled to the memory.

Abstract translation: 一种用于确保服务交付环境中的时间研究质量的系统，包括能够在时间研究中确定资产参与程度的参与模块，能够将努力数据量与工作负载数据量进行比较的卷模块，以及能够记录的记录模块 在每个记录的持续时间内分析努力数据，其中一个或多个模块在包括存储器和耦合到存储器的至少一个处理器的计算机系统上实现。