公开(公告)号：US09817802B2

公开(公告)日：2017-11-14

申请号：US13483365

申请日：2012-05-30

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick O'Sullivan

IPC分类号： G06F17/00 ,  G06F17/22 ,  G06F17/24

CPC分类号： G06F17/2276 ,  G06F17/2264 ,  G06F17/24

摘要： A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.

公开(公告)号：US09311286B2

公开(公告)日：2016-04-12

申请号：US13357721

申请日：2012-01-25

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06F17/00 ,  G06F17/22 ,  G06F17/24

CPC分类号： G06F17/2276 ,  G06F17/2264 ,  G06F17/24

摘要： A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.

摘要翻译： 用于智能地处理基于文本的电子通信中的缩写的方法可以从基于文本的电子通信系统的智能缩写处理器组件的缩写使用历史数据的编译开始。 缩写使用历史数据可以基于用户的过去使用来指示缩写元素的呈现偏好。 缩写元素可以是缩写，首字母缩略词或初始化。 缩写元素可以以缩合格式或扩展格式呈现。 可以在接收到的基于文本的电子通信中识别缩写元素。 可以从缩写使用历史数据中为每个接收者智能地确定每个标识的缩写元素的呈现偏好。 可以使用接收到的基于文本的电子通信和确定的呈现偏好来为每个接收者创建缩写调整的基于文本的电子通信。 缩写调整后的基于文本的电子通信可以传达给接收者。

公开(公告)号：US20130185105A1

公开(公告)日：2013-07-18

申请号：US13398600

申请日：2012-02-16

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06Q30/02 ,  G06Q10/06 ,  G06F17/30

CPC分类号： G06Q30/02

摘要： Methods implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair

摘要翻译： 在销售线索生成引擎中实施和使用技术来产生销售线索的方法。 销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。 销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。 计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。 从计算设备的用户接收到一个或多个匹配关键字对的选择。 销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

公开(公告)号：US20130185086A1

公开(公告)日：2013-07-18

申请号：US13348909

申请日：2012-01-12

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06Q10/00

CPC分类号： G06Q30/02

摘要： Methods and apparatus, including computer program products, implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair

摘要翻译： 方法和设备，包括计算机程序产品，在销售线索生成引擎中产生销售线索的实施和使用技术。 销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。 销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。 计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。 从计算设备的用户接收到一个或多个匹配关键字对的选择。 销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

公开(公告)号：US20130311762A1

公开(公告)日：2013-11-21

申请号：US13473718

申请日：2012-05-17

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06F9/00 ,  G06F15/177

CPC分类号： G06F9/4401

摘要： A method, system and computer program product for providing a user access to specific programs and documents before a booting process is completed. A quick start list is generated containing a list of programs and documents that are to be provided priority in initialization during the booting process. A post-quick start list is generated that includes programs that are to be started after the initialization of the programs and documents listed in the quick start list. The programs and documents listed in the quick start list are initialized as soon as feasibly possible in light of the requirements of the booting process. Upon initializing these programs and documents, such programs and documents may be displayed as icons on the user's computer screen. As a result, the user has access to such programs and documents more quickly without having to wait for the booting process to be completed.

摘要翻译： 一种在引导过程完成之前提供用户访问特定程序和文档的方法，系统和计算机程序产品。 生成一个快速启动列表，其中包含在引导过程中初始化时要提供优先级的程序和文档的列表。 生成快速启动列表，其中包括在快速启动列表中列出的程序和文档初始化后要启动的程序。 根据启动过程的要求，快速启动列表中列出的程序和文档将尽快进行初始化。 初始化这些程序和文档时，这些程序和文档可以在用户的​​计算机屏幕上显示为图标。 结果，用户可以更快速地访问这样的程序和文档，而不必等待引导过程完成。

公开(公告)号：US08782534B2

公开(公告)日：2014-07-15

申请号：US12902216

申请日：2010-10-12

申请人： Erik S. Bryant ,  Saurabh Dua ,  Jaymin S. Patel ,  Paul A. Smith ,  Vladimir Soroka

发明人： Erik S. Bryant ,  Saurabh Dua ,  Jaymin S. Patel ,  Paul A. Smith ,  Vladimir Soroka

IPC分类号： G06F3/00 ,  G06Q10/10 ,  H04L12/18

CPC分类号： H04L12/1827 ,  G06Q10/10 ,  H04L12/1822

摘要： A method for allowing independent viewing of web conference content may include enumerating a plurality of windows of content of a web conference to allow caching of visible and non-visible portions of each enumerated window by a client computer device of a participant to provide independent viewing of each enumerated window by the participant in the web conference. The method may also include forming a bitmap of visible and non-visible portions of each enumerated window. The method may further include transmitting the bitmap of each enumerated window to the client computer device of the participant in the web conference.

摘要翻译： 允许独立观看网络会议内容的方法可以包括枚举网络会议的多个内容窗口，以允许由参与者的客户端计算机设备对每个枚举的窗口的可见和不可见部分的缓存提供独立观看 网络会议中的参与者每个枚举的窗口。 该方法还可以包括形成每个枚举窗口的可见和不可见部分的位图。 该方法还可以包括将每个枚举的窗口的位图发送到web会议中的参与者的客户端计算机设备。

公开(公告)号：US20120089928A1

公开(公告)日：2012-04-12

申请号：US12902216

申请日：2010-10-12

申请人： Erik S. Bryant ,  Saurabh Dua ,  Jaymin S. Patel ,  Paul A. Smith ,  Vladimir Soroka

发明人： Erik S. Bryant ,  Saurabh Dua ,  Jaymin S. Patel ,  Paul A. Smith ,  Vladimir Soroka

IPC分类号： G06F3/01 ,  G06F15/16

CPC分类号： H04L12/1827 ,  G06Q10/10 ,  H04L12/1822

摘要： A method for allowing independent viewing of web conference content may include enumerating a plurality of windows of content of a web conference to allow caching of visible and non-visible portions of each enumerated window by a client computer device of a participant to provide independent viewing of each enumerated window by the participant in the web conference. The method may also include forming a bitmap of visible and non-visible portions of each enumerated window. The method may further include transmitting the bitmap of each enumerated window to the client computer device of the participant in the web conference.

摘要翻译： 允许独立观看网络会议内容的方法可以包括枚举网络会议的多个内容窗口，以允许由参与者的客户端计算机设备对每个枚举的窗口的可见和不可见部分的缓存提供独立观看 网络会议中的参与者每个枚举的窗口。 该方法还可以包括形成每个枚举窗口的可见和不可见部分的位图。 该方法还可以包括将每个枚举的窗口的位图发送到web会议中的参与者的客户端计算机设备。