公开(公告)号：US20130311762A1

公开(公告)日：2013-11-21

申请号：US13473718

申请日：2012-05-17

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06F9/00 ,  G06F15/177

CPC分类号： G06F9/4401

摘要： A method, system and computer program product for providing a user access to specific programs and documents before a booting process is completed. A quick start list is generated containing a list of programs and documents that are to be provided priority in initialization during the booting process. A post-quick start list is generated that includes programs that are to be started after the initialization of the programs and documents listed in the quick start list. The programs and documents listed in the quick start list are initialized as soon as feasibly possible in light of the requirements of the booting process. Upon initializing these programs and documents, such programs and documents may be displayed as icons on the user's computer screen. As a result, the user has access to such programs and documents more quickly without having to wait for the booting process to be completed.

摘要翻译： 一种在引导过程完成之前提供用户访问特定程序和文档的方法，系统和计算机程序产品。 生成一个快速启动列表，其中包含在引导过程中初始化时要提供优先级的程序和文档的列表。 生成快速启动列表，其中包括在快速启动列表中列出的程序和文档初始化后要启动的程序。 根据启动过程的要求，快速启动列表中列出的程序和文档将尽快进行初始化。 初始化这些程序和文档时，这些程序和文档可以在用户的​​计算机屏幕上显示为图标。 结果，用户可以更快速地访问这样的程序和文档，而不必等待引导过程完成。

公开(公告)号：US20130185105A1

公开(公告)日：2013-07-18

申请号：US13398600

申请日：2012-02-16

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06Q30/02 ,  G06Q10/06 ,  G06F17/30

CPC分类号： G06Q30/02

摘要： Methods implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair

摘要翻译： 在销售线索生成引擎中实施和使用技术来产生销售线索的方法。 销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。 销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。 计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。 从计算设备的用户接收到一个或多个匹配关键字对的选择。 销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

公开(公告)号：US20130185086A1

公开(公告)日：2013-07-18

申请号：US13348909

申请日：2012-01-12

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06Q10/00

CPC分类号： G06Q30/02

摘要： Methods and apparatus, including computer program products, implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair

摘要翻译： 方法和设备，包括计算机程序产品，在销售线索生成引擎中产生销售线索的实施和使用技术。 销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。 销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。 计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。 从计算设备的用户接收到一个或多个匹配关键字对的选择。 销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

公开(公告)号：US09311286B2

公开(公告)日：2016-04-12

申请号：US13357721

申请日：2012-01-25

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick J. O'Sullivan

IPC分类号： G06F17/00 ,  G06F17/22 ,  G06F17/24

CPC分类号： G06F17/2276 ,  G06F17/2264 ,  G06F17/24

摘要： A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.

摘要翻译： 用于智能地处理基于文本的电子通信中的缩写的方法可以从基于文本的电子通信系统的智能缩写处理器组件的缩写使用历史数据的编译开始。 缩写使用历史数据可以基于用户的过去使用来指示缩写元素的呈现偏好。 缩写元素可以是缩写，首字母缩略词或初始化。 缩写元素可以以缩合格式或扩展格式呈现。 可以在接收到的基于文本的电子通信中识别缩写元素。 可以从缩写使用历史数据中为每个接收者智能地确定每个标识的缩写元素的呈现偏好。 可以使用接收到的基于文本的电子通信和确定的呈现偏好来为每个接收者创建缩写调整的基于文本的电子通信。 缩写调整后的基于文本的电子通信可以传达给接收者。

公开(公告)号：US09817802B2

公开(公告)日：2017-11-14

申请号：US13483365

申请日：2012-05-30

申请人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick O'Sullivan

发明人： Judith H. Bank ,  Erik S. Bryant ,  Gary Denner ,  Patrick O'Sullivan

IPC分类号： G06F17/00 ,  G06F17/22 ,  G06F17/24

CPC分类号： G06F17/2276 ,  G06F17/2264 ,  G06F17/24

摘要： A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.

公开(公告)号：US08402043B2

公开(公告)日：2013-03-19

申请号：US13552710

申请日：2012-07-19

申请人： Al Chakra ,  Gary Denner ,  Mette Hammer ,  George Kyriacou ,  Garret M. O'Keeffe ,  Patrick J. O'Sullivan

发明人： Al Chakra ,  Gary Denner ,  Mette Hammer ,  George Kyriacou ,  Garret M. O'Keeffe ,  Patrick J. O'Sullivan

IPC分类号： G06F15/16 ,  G06F17/30

CPC分类号： G06Q10/107

摘要： A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.

摘要翻译： 一种分析历史传播的方法。 在第一用户和至少第二用户之间的第一通信会话期间，可以检测和存储在第一用户和第二用户之间交换的至少第一通信。 可以将在第二通信中交换的第二通信与第一通信进行比较，以确定第一通信和第二通信之间的相似度。 一方面，当相似度至少为阈值时，可以向参与第二通信会话的至少一个用户提供第一通信可能与第二通信会话相关的指示，并且第一通信是 可供审查。 在另一方面，可以基于第一和第二通信来生成关于用户之间的层次关系和通信的上下文的报告。

公开(公告)号：US20120011140A1

公开(公告)日：2012-01-12

申请号：US12831452

申请日：2010-07-07

申请人： Al Chakra ,  Gary Denner ,  Mette Hammer ,  George Kyriacou ,  Garret O'Keeffe ,  Patrick J. O'Sullivan

发明人： Al Chakra ,  Gary Denner ,  Mette Hammer ,  George Kyriacou ,  Garret O'Keeffe ,  Patrick J. O'Sullivan

IPC分类号： G06F15/173 ,  G06F17/30 ,  G06F3/01

CPC分类号： G06Q10/107

摘要： A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.

摘要翻译： 一种分析历史传播的方法。 在第一用户和至少第二用户之间的第一通信会话期间，可以检测和存储在第一用户和第二用户之间交换的至少第一通信。 可以将在第二通信中交换的第二通信与第一通信进行比较，以确定第一通信和第二通信之间的相似度。 一方面，当相似度至少为阈值时，可以向参与第二通信会话的至少一个用户提供第一通信可能与第二通信会话相关的指示，并且第一通信是 可供审查。 在另一方面，可以基于第一和第二通信来生成关于用户之间的层次关系和通信的上下文的报告。

公开(公告)号：US07395509B1

公开(公告)日：2008-07-01

申请号：US11944886

申请日：2007-11-26

申请人： Sean Callanan ,  Gary Denner ,  Patrick J. O'Sullivan ,  Carol S. Zimmet

发明人： Sean Callanan ,  Gary Denner ,  Patrick J. O'Sullivan ,  Carol S. Zimmet

IPC分类号： G06F3/00 ,  G06F3/048

CPC分类号： G06Q10/10

摘要： A user interface (UI), which reflects exchanges in the past and the future between a user and entities. The UI includes a background having a user defined granularity, a plurality of dots, which can represent at least one collaborative exchange of a user and which are each arranged on the background, a graphic connection between any two or more dots which each represent exchanges between the user and similar entities, a first graphic which includes first level information, and a second graphic which includes second level information. For any set of one or more dots which each represent exchanges between the user and similar entities, the dot closest to or within the central area includes a graphical identifier that indicates whether the entity is currently available for a new exchange.

摘要翻译： 用户界面（UI），其反映了用户和实体之间的过去和未来的交换。 UI包括具有用户定义的粒度的背景，多个点，其可以表示用户的至少一个协作交换，并且每个点被布置在背景上，任何两个或更多个点之间的图形连接，每个点代表在 用户和类似实体，包括第一级信息的第一图形和包括第二级信息的第二图形。 对于每个表示用户和类似实体之间的交换的一个或多个点的集合，最靠近或在中心区域内的点包括指示该实体当前是否可用于新交换的图形标识符。

公开(公告)号：US20120330951A1

公开(公告)日：2012-12-27

申请号：US13166961

申请日：2011-06-23

申请人： Al Chakra ,  Gary Denner ,  Itzhack Goldberg ,  Mette F. Hammer ,  George Kyriacou ,  Patrick J. O'Sullivan

发明人： Al Chakra ,  Gary Denner ,  Itzhack Goldberg ,  Mette F. Hammer ,  George Kyriacou ,  Patrick J. O'Sullivan

IPC分类号： G06F17/30

CPC分类号： G06Q10/107 ,  G06F17/30017 ,  G06F17/30749 ,  G06F17/30772 ,  G06F17/30879 ,  H04L51/04 ,  H04L51/16 ,  H04M1/72547

摘要： A method, system and computer program product for providing accurate recipients lists. Keywords (e.g., processor, monitor) in a document (e.g., electronic mail message) are identified. These keywords are tagged, where tagging refers to an index term assigned to a piece of information, such as these keywords. A list of recipients may be provided to be correlated with these tagged keywords. The list of recipients is associated with these tagged keywords thereby providing a predefined recipient list to be used when a subsequent document with these tagged keywords is identified. Furthermore, the user is provided an option to modify this recipient list when a subsequent document containing the tagged keywords associated with the recipient list is identified thereby ensuring an accurate recipient list is used.

摘要翻译： 一种用于提供准确收件人列表的方法，系统和计算机程序产品。 识别文档中的关键字（例如，处理器，监视器）（例如，电子邮件消息）。 这些关键字被标记，其中标记是指分配给一条信息的索引术语，例如这些关键字。 可以提供收件人列表以与这些标记的关键字相关联。 收件人列表与这些标记的关键字相关联，从而提供了当具有这些标记关键字的后续文档被识别时要使用的预定义收件人列表。 此外，当识别包含与接收者列表相关联的标记的关键字的后续文档时，向用户提供修改该收件人列表的选项，从而确保使用准确的接收者列表。

公开(公告)号：US07774417B2

公开(公告)日：2010-08-10

申请号：US11854838

申请日：2007-09-13

申请人： Sean Callanan ,  Gary Denner ,  Ruthie D. Lyle ,  Patrick J. O'Sullivan ,  Carol Zimmet

发明人： Sean Callanan ,  Gary Denner ,  Ruthie D. Lyle ,  Patrick J. O'Sullivan ,  Carol Zimmet

IPC分类号： G06F15/16 ,  G06F12/00

CPC分类号： H04L51/14

摘要： A method for electronic mail (email) distribution and collaboration, the method includes: composing an email message; designating one or more recipients for the email message; assigning a status to each of the one or more recipients; specifying an order of delivery of the email message to the one or more recipients; specifying a required response time period to the email message by the one or more recipients; and specifying a priority order of responses to the email message by the one or more recipients.

摘要翻译： 一种电子邮件（电子邮件）分发和协作的方法，所述方法包括：撰写电子邮件; 指定电子邮件的一个或多个收件人; 为一个或多个接收者中的每一个分配状态; 指定将所述电子邮件消息传递给所述一个或多个接收者的顺序; 指定所述一个或多个收件人对所述电子邮件的所需响应时间段; 以及指定所述一个或多个接收者对所述电子邮件消息的响应的优先顺序。