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1.发明申请System and method for ensuring call privacy in a shared telephone environment 有权在共享电话环境中确保呼叫隐私的系统和方法公开(公告)号：US20070036298A1
公开(公告)日：2007-02-15
申请号：US11196368
申请日：2005-08-03
申请人： Mukul Jain , Martin Eppel , Aaron Tong , Labhesh Patel
发明人： Mukul Jain , Martin Eppel , Aaron Tong , Labhesh Patel
IPC分类号： H04M1/64
CPC分类号： H04M3/42238 , H04M3/382
摘要： A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a PBX system of the enterprise authenticates a person answering the incoming call as the called party before connecting the incoming call to the telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译： 一种用于企业的系统和方法包括：电话设备，用于接收从呼叫者向被叫方发送的呼入呼叫，所述电话设备在所述企业内的多个人之间共享。 具有在企业的PBX系统上运行的代码的软件或硬件（固件）模块在将来电连接到电话设备之前将应答来电的人认证为被叫方。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。
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公开(公告)号：US20070115348A1
公开(公告)日：2007-05-24
申请号：US11260057
申请日：2005-10-27
申请人： Martin Eppel , Aaron Tong , Mukul Jain , Labhesh Patel
发明人： Martin Eppel , Aaron Tong , Mukul Jain , Labhesh Patel
CPC分类号： H04M3/56 , H04L12/1818 , H04L29/06027 , H04L65/403 , H04M3/565
摘要： A method and a system for automatic scheduling of a conference in a network are provided. A conference is scheduled and organized, based on agenda and conference session parameters. The conference is scheduled on the basis of the signal received by the user input device, specifying the state of the conference sessions. Sessions are modified on the basis of the alerts generated. The participants of the conference are automatically informed about the modification of the sessions.
摘要翻译： 提供了一种用于网络中的会议的自动调度的方法和系统。 根据议程和会议参数安排和组织会议。 会议是根据用户输入设备接收到的信号进行安排的，指定会议状态。 会话根据生成的警报进行修改。 会议的参与者将自动通知会议的修改。
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3.发明申请公开(公告)号：US20070025335A1
公开(公告)日：2007-02-01
申请号：US11194029
申请日：2005-07-29
申请人： Labhesh Patel , Martin Eppel , Mukul Jain , Aaron Tong
发明人： Labhesh Patel , Martin Eppel , Mukul Jain , Aaron Tong
IPC分类号： H04L12/66
摘要： A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译： 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。
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4.发明申请公开(公告)号：US20070036131A1
公开(公告)日：2007-02-15
申请号：US11184109
申请日：2005-07-18
申请人： Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Aaron Tong , Martin Eppel
发明人： Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Aaron Tong , Martin Eppel
CPC分类号： H04M3/523
摘要： A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.
摘要翻译： 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。
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5.发明授权System and method for ensuring call privacy in a shared telephone environment 有权在共享电话环境中确保呼叫隐私的系统和方法公开(公告)号：US08428238B2
公开(公告)日：2013-04-23
申请号：US11196368
申请日：2005-08-03
申请人： Mukul Jain , Martin R. Eppel , Aaron Tong , Labhesh Patel
发明人： Mukul Jain , Martin R. Eppel , Aaron Tong , Labhesh Patel
CPC分类号： H04M3/42238 , H04M3/382
摘要： A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a PBX system of the enterprise authenticates a person answering the incoming call as the called party before connecting the incoming call to the telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译： 一种用于企业的系统和方法包括：电话设备，用于接收从呼叫者向被叫方发送的呼入呼叫，所述电话设备在所述企业内的多个人之间共享。 具有在企业的PBX系统上运行的代码的软件或硬件（固件）模块在将来电连接到电话设备之前将应答来电的人认证为被叫方。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。
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6.发明申请公开(公告)号：US20060262921A1
公开(公告)日：2006-11-23
申请号：US11133933
申请日：2005-05-20
申请人： Martin Eppel , Labhesh Patel , Aaron Tong
发明人： Martin Eppel , Labhesh Patel , Aaron Tong
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M2203/552
摘要： A system and method for servicing a caller at a contact center includes a processor subsystem and one or more modules that include code executable by the processor subsystem. Execution of the code invoking an automatic call distributor (ACD) collaborative application that provides the caller with a visual or aural call session history that lists each agent with whom the caller has interacted. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译： 用于在联络中心处为呼叫者提供服务的系统和方法包括处理器子系统和包括可由处理器子系统执行的代码的一个或多个模块。 执行调用自动呼叫分配器（ACD）协作应用程序的代码，其向呼叫者提供列出呼叫者与之交互的每个代理的视觉或听觉呼叫会话历史。 ACD协作应用程序还向呼叫者提供请求返回到呼叫会话历史中列出的先前代理的选项。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。
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7.发明授权公开(公告)号：US07911983B2
公开(公告)日：2011-03-22
申请号：US11194029
申请日：2005-07-29
申请人： Labhesh Patel , Martin R. Eppel , Mukul Jain , Aaron Tong
发明人： Labhesh Patel , Martin R. Eppel , Mukul Jain , Aaron Tong
IPC分类号： H04L12/16
摘要： A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译： 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。
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公开(公告)号：US08588377B2
公开(公告)日：2013-11-19
申请号：US11681616
申请日：2007-03-02
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
CPC分类号： H04M3/5335 , H04M3/436 , H04M2201/41
摘要： A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.
摘要翻译： 用于分组语音消息的方法包括从语音消息中提取语音签名并用与语音签名相关联的标识来标记语音消息。 该方法还包括基于识别对语音消息进行分组。
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公开(公告)号：US08503624B2
公开(公告)日：2013-08-06
申请号：US11237081
申请日：2005-09-28
申请人： Shmuel Shaffer , Alan D. Gatzke , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Alan D. Gatzke , Labhesh Patel , Mukul Jain
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
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公开(公告)号：US08358763B2
公开(公告)日：2013-01-22
申请号：US11507915
申请日：2006-08-21
IPC分类号： H04M3/42
CPC分类号： H04M3/56 , H04M3/424 , H04M3/565 , H04M2201/40 , H04M2201/60 , H04M2203/651
摘要： In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more selections made by the user via a user interface, which may include a name of the person and a specified action to be taken when the person leaves the conference session. During the conference session, a conference port of the person is camped-on. When the person leaves the conference session and his conference port becomes free, the specified action, which includes an attempt to communicate with the person by the user, is executed. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译： 在一个实施例中，调度/会议系统向用户提供响应于用户经由用户界面进行的一个或多个选择来建立对被邀请参加会议会话的人的驻留请求的能力，其可以 包括该人的姓名以及该人离开会议时要采取的指定行动。 在会议期间，该人的会议港口停放。 当该人离开会议会话并且其会议端口变得空闲时，执行包括尝试与该用户通信的指定动作。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。
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