公开(公告)号：US20170366668A1

公开(公告)日：2017-12-21

申请号：US15475456

申请日：2017-03-31

Applicant: Marchex, Inc.

Inventor： Chris Kolbegger ,  Jason Flaks ,  Tim Graber ,  Bryan Rieger ,  Ziad Ismail ,  Govindaraj Ramanathan ,  Darren Spehr ,  Matthew Berk

IPC: H04M3/51 ,  G10L25/93 ,  G10L25/51 ,  H04M3/42 ,  H04M3/22 ,  H04L12/26 ,  G10L25/78 ,  H04L12/24

CPC classification number: H04M3/5175 ,  G10L25/51 ,  G10L25/78 ,  G10L25/93 ,  H04L41/5067 ,  H04L43/0852 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/5166 ,  H04M2203/559

Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialogue patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialogue patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.

公开(公告)号：US09614962B2

公开(公告)日：2017-04-04

申请号：US14834196

申请日：2015-08-24

Applicant: Marchex, Inc.

Inventor： Chris Kolbegger ,  Jason Flaks ,  Tim Graber ,  Bryan Rieger ,  Ziad Ismail ,  Govindaraj Ramanathan ,  Darren Spehr ,  Matthew Berk

IPC: H04M1/64 ,  H04M3/51 ,  G10L25/51 ,  H04M3/22 ,  G10L25/93 ,  H04M3/42 ,  G10L25/78 ,  H04L12/24 ,  H04L12/26

CPC classification number: H04M3/5175 ,  G10L25/51 ,  G10L25/78 ,  G10L25/93 ,  H04L41/5067 ,  H04L43/0852 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/5166 ,  H04M2203/559

Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialog patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialog patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.

公开(公告)号：US10348896B2

公开(公告)日：2019-07-09

申请号：US15475456

申请日：2017-03-31

Applicant: Marchex, Inc.

Inventor： Chris Kolbegger ,  Jason Flaks ,  Tim Graber ,  Bryan Rieger ,  Ziad Ismail ,  Govindaraj Ramanathan ,  Darren Spehr ,  Matthew Berk

IPC: H04M3/51 ,  G10L25/51 ,  H04M3/22 ,  G10L25/93 ,  H04M3/42 ,  G10L25/78 ,  H04L12/24 ,  H04L12/26

Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialog patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialog patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.

公开(公告)号：US20150365530A1

公开(公告)日：2015-12-17

申请号：US14834196

申请日：2015-08-24

Applicant: MARCHEX, INC.

Inventor： Chris Kolbegger ,  Jason Flaks ,  Tim Graber ,  Bryan Rieger ,  Ziad Ismail ,  Govindaraj Ramanathan ,  Darren Spehr ,  Matthew Berk

IPC: H04M3/51 ,  H04M3/42 ,  G10L25/93 ,  H04M3/22

CPC classification number: H04M3/5175 ,  G10L25/51 ,  G10L25/78 ,  G10L25/93 ,  H04L41/5067 ,  H04L43/0852 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/5166 ,  H04M2203/559

Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialogue patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialogue patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.

Abstract translation: 用于分析和分类呼叫而不进行转录的设施和方法。 该设施分析音频的各个帧以识别语音并测量每个频道（例如，主叫频道，代理频道）在语音中花费的时间量。 诸如R因子或MOS分数和其他元数据的附加电话指标可以作为音频分析输入被考虑。 该设施然后将框架作为一个整体进行分析，并且制定会话的聚集框架表示，以进一步识别对话模式并表征呼叫分类。 基于集群帧表示中的数据，该设施能够对呼叫分类进行估计。 可以利用对话模式与呼叫分类的相关性来制定呼叫分类问题的有针对性的解决方案，将某些广告渠道定位到其他广告渠道，评估广告刊登位置，评分呼叫者和识别垃圾邮件发送者。

公开(公告)号：US20140270114A1

公开(公告)日：2014-09-18

申请号：US13842769

申请日：2013-03-15

Applicant: MARCHEX, INC.

Inventor： Chris Kolbegger ,  Jason Flaks ,  Tim Graber ,  Bryan Rieger ,  Ziad Ismail ,  Govindaraj Ramanathan ,  Darren Spehr ,  Matthew Berk

IPC: G10L15/04

CPC classification number: H04M3/5175 ,  G10L25/51 ,  G10L25/78 ,  G10L25/93 ,  H04L41/5067 ,  H04L43/0852 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/5166 ,  H04M2203/559

Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialogue patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialogue patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.

Abstract translation: 用于分析和分类呼叫而不进行转录的设施和方法。 该设施分析音频的各个帧以识别语音并测量每个频道（例如，主叫频道，代理频道）在语音中花费的时间量。 诸如R因子或MOS分数和其他元数据的附加电话指标可以作为音频分析输入被考虑。 该设施然后将框架作为一个整体进行分析，并且制定会话的聚集框架表示，以进一步识别对话模式并表征呼叫分类。 基于集群帧表示中的数据，该设施能够对呼叫分类进行估计。 可以利用对话模式与呼叫分类的相关性来制定呼叫分类问题的有针对性的解决方案，将某些广告渠道定位到其他广告渠道，评估广告刊登位置，评分呼叫者和识别垃圾邮件发送者。

公开(公告)号：US09118751B2

公开(公告)日：2015-08-25

申请号：US13842769

申请日：2013-03-15

Applicant: Marchex, Inc.

Inventor： Chris Kolbegger ,  Jason Flaks ,  Tim Graber ,  Bryan Rieger ,  Ziad Ismail ,  Govindaraj Ramanathan ,  Darren Spehr ,  Matthew Berk

IPC: H04M1/64 ,  H04M3/22 ,  G10L25/51 ,  H04M3/51 ,  G10L25/78 ,  H04L12/24 ,  H04L12/26

CPC classification number: H04M3/5175 ,  G10L25/51 ,  G10L25/78 ,  G10L25/93 ,  H04L41/5067 ,  H04L43/0852 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/5166 ,  H04M2203/559

Abstract: A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialogue patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialogue patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers.

Abstract translation: 用于分析和分类呼叫而不进行转录的设施和方法。 该设施分析音频的各个帧以识别语音并测量每个频道（例如，主叫频道，代理频道）在语音中花费的时间量。 诸如R因子或MOS分数和其他元数据的附加电话指标可以作为音频分析输入被考虑。 该设施然后将框架作为一个整体进行分析，并且制定会话的聚集框架表示，以进一步识别对话模式并表征呼叫分类。 基于集群帧表示中的数据，该设施能够对呼叫分类进行估计。 可以利用对话模式与呼叫分类的相关性来制定呼叫分类问题的有针对性的解决方案，将某些广告渠道定位到其他广告渠道，评估广告刊登位置，评分呼叫者和识别垃圾邮件发送者。

公开(公告)号：US08929522B2

公开(公告)日：2015-01-06

申请号：US13677248

申请日：2012-11-14

Applicant: Marchex, Inc.

Inventor： Matthew Berk

IPC: H04M11/00 ,  H04M3/42

CPC classification number: H04M3/42263 ,  G06Q30/0241 ,  H04M3/42382 ,  H04M2201/42

Abstract: A system and method for customizing a connection interface that is displayed to a user and provides multiple modes for the user to connect to a telephone number. The multimodal connection interface may be triggered by a GUI event, such as the user selecting or pointing to a telephone number in a displayed web page. The connection interface provides multiple options for the user to connect to the phone number, such as by mobile phone or computer. In some embodiments, the system uses advertiser-defined rules to present a connection interface that includes additional details about the advertiser that is associated with the telephone number. In some embodiments, the system uses publisher-defined rules to present a connection interface that includes information about the advertiser as well as other related businesses.

Abstract translation: 一种用于定制向用户显示的连接接口的系统和方法，并提供用于用户连接到电话号码的多种模式。 多模式连接接口可以由GUI事件触发，诸如用户选择或指向所显示的网页中的电话号码。 连接接口为用户提供了多个选项来连接到电话号码，例如通过手机或计算机。 在一些实施例中，系统使用广告客户定义的规则来呈现包括与电话号码相关联的关于广告商的附加细节的连接接口。 在一些实施例中，系统使用发布者定义的规则来呈现包括关于广告商以及其他相关业务的信息的连接界面。

公开(公告)号：US20140133639A1

公开(公告)日：2014-05-15

申请号：US13677248

申请日：2012-11-14

Applicant: MARCHEX, INC.

Inventor： Matthew Berk

IPC: H04M3/42

CPC classification number: H04M3/42263 ,  G06Q30/0241 ,  H04M3/42382 ,  H04M2201/42

Abstract: A system and method for customizing a connection interface that is displayed to a user and provides multiple modes for the user to connect to a telephone number. The multimodal connection interface may be triggered by a GUI event, such as the user selecting or pointing to a telephone number in a displayed web page. The connection interface provides multiple options for the user to connect to the phone number, such as by mobile phone or computer. In some embodiments, the system uses advertiser-defined rules to present a connection interface that includes additional details about the advertiser that is associated with the telephone number. In some embodiments, the system uses publisher-defined rules to present a connection interface that includes information about the advertiser as well as other related businesses.

Abstract translation: 一种用于定制向用户显示的连接接口的系统和方法，并提供用于用户连接到电话号码的多种模式。 多模式连接接口可以由GUI事件触发，诸如用户选择或指向所显示的网页中的电话号码。 连接接口为用户提供了多个选项来连接到电话号码，例如通过手机或计算机。 在一些实施例中，系统使用广告客户定义的规则来呈现包括与电话号码相关联的关于广告商的附加细节的连接接口。 在一些实施例中，系统使用发布者定义的规则来呈现包括关于广告商以及其他相关业务的信息的连接界面。

公开(公告)号：US08671020B1

公开(公告)日：2014-03-11

申请号：US13756441

申请日：2013-01-31

Applicant: Marchex, Inc.

Inventor： Amanda Morrison ,  Ambrose Sterr ,  Govind Ramanathan ,  Matthew Berk ,  Ziad Ismail

IPC: G06Q30/00 ,  H04M15/00

CPC classification number: G06Q30/0255 ,  G06Q30/0241 ,  G06Q30/0251 ,  G06Q30/0271 ,  H04M15/70 ,  H04M15/705 ,  H04M15/725 ,  H04M15/80

Abstract: A call tracking system and method that uses a pooling algorithm to manage a pool of telephone numbers that are utilized in advertisements. The pooling algorithm allows adjustments to be made to the pool in order to achieve a desired degree of call tracking accuracy performed by the system. The pooling algorithm may adjust the pool in terms of size, quality, or other metric, and assign phone numbers so as to meet the desired accuracy requirements. While additional numbers in a pool may increase accuracy, fewer numbers result in lower cost, and a balance may be struck based on the requirements of an advertiser. When a phone number is to be provided for an advertising campaign, the phone number may be selected from the pool randomly, in round-robin fashion, or according to criteria related to expected accuracy.

Abstract translation: 一种呼叫跟踪系统和方法，其使用池算法来管理在广告中使用的电话号码池。 池化算法允许对池进行调整，以便实现由系统执行的期望程度的呼叫跟踪精度。 汇集算法可以根据大小，质量或其他度量来调整池，并分配电话号码以满足期望的精度要求。 虽然池中的附加数字可能会提高准确性，但较少的数字会导致更低的成本，并且可能会根据广告客户的需求而进行平衡。 当要为广告活动提供电话号码时，电话号码可以以循环方式从池中随机选择，或根据与预期准确度相关的准则来选择。