公开(公告)号：US06760324B1

公开(公告)日：2004-07-06

申请号：US09393658

申请日：1999-09-10

申请人： Mark Scott ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  William Wong ,  Min Yao ,  Row J. Zadeh

发明人： Mark Scott ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  William Wong ,  Min Yao ,  Row J. Zadeh

IPC分类号： H04L1266

CPC分类号： H04L45/42 ,  H04L45/02 ,  H04M7/1225

摘要： A method, system, and computer program product that provides voice over the Internet communication. A Voice over the Internet (VoIP) system includes a gateway server that handles calls received from a public switched telephone network and a packet-switched network, a routing server, and a database server. Messages can be sent between the gateway server, routing server, and database server over the packet-switched network. A provisioning system is coupled to the database server. A management system is also coupled to the gateway server, routing server, database server, and management system over the packet-switched network. A network manager automatically queries a client database to determine an update, and sends a message representative of the update to at least one of the gateway server, routing server, database server, and management system over the packet-switched network. A licensing server supports licensing of the VoIP system.

摘要翻译： 通过互联网通信提供语音的方法，系统和计算机程序产品。 互联网语音（VoIP）系统包括处理从公共交换电话网络和分组交换网络接收的呼叫的网关服务器，路由服务器和数据库服务器。 可以通过分组交换网络在网关服务器，路由服务器和数据库服务器之间发送消息。 配置系统耦合到数据库服务器。 管理系统还通过分组交换网络耦合到网关服务器，路由服务器，数据库服务器和管理系统。 网络管理器自动查询客户端数据库以确定更新，并且通过分组交换网络将代表更新的消息发送到网关服务器，路由服务器，数据库服务器和管理系统中的至少一个。 许可服务器支持VoIP系统的许可。

公开(公告)号：US09479429B2

公开(公告)日：2016-10-25

申请号：US12323345

申请日：2008-11-25

申请人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

发明人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

IPC分类号： H04L12/66 ,  H04L12/28 ,  H04L12/56 ,  H04L12/703 ,  H04L12/751 ,  H04L12/725 ,  H04L12/717 ,  H04M7/12

CPC分类号： H04L45/304 ,  H04L12/66 ,  H04L45/02 ,  H04L45/28 ,  H04L45/3065 ,  H04L45/42 ,  H04L65/1043 ,  H04M7/1285

摘要： A method, system, and computer program product for routing network traffic (calls in a Voice over Internet Protocol (VoIP)), which expands the capabilities of existing systems by providing faster and more efficient direction of network traffic, is disclosed. A routing management system includes a routing manager which maintains a list of local routes, establishes and manages connections to the routing server(s), exports routes to the routing server(s), imports disseminated routes from the routing server(s), obtains static global and dynamic routes from the routing server(s), caches those routes for future use, finds all matching routes for a particular number dialed by the user, and prioritizing those routes based on timing, access and ordering information. An additional embodiment contains at least one routing server which provides look-up services for gateway server(s), allows export of local routes from gateway server(s), and distributes translation data; and at least one gateway server which handles calls received on either the Internet protocol (IP) or traditional telephony networks. The gateway server bridges calls between the different kinds of networks, interacts with users, interfaces with the routing system.

摘要翻译： 公开了一种用于路由网络流量（通过因特网协议语音（VoIP）的呼叫）的方法，系统和计算机程序产品，其通过提供更快更有效的网络流量方向来扩展现有系统的能力。 路由管理系统包括维护本地路由列表的路由管理器，建立和管理与路由服务器的连接，导出路由服务器的路由，从路由服务器导出传播路由，获取 来自路由服务器的静态全局和动态路由，缓存这些路由以供将来使用，为用户拨打的特定号码找到所有匹配路由，并根据定时，访问和排序信息对这些路由进行优先级排序。 另外的实施例包含至少一个路由服务器，其为网关服务器提供查找服务，允许从网关服务器导出本地路由，并且分发翻译数据; 以及处理在因特网协议（IP）或传统电话网络上接收的呼叫的至少一个网关服务器。 网关服务器桥接不同类型网络之间的呼叫，与用户交互，与路由系统的接口。

公开(公告)号：US20090245236A1

公开(公告)日：2009-10-01

申请号：US12323345

申请日：2008-11-25

申请人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

发明人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

IPC分类号： H04L12/66 ,  H04L12/56

CPC分类号： H04L45/304 ,  H04L12/66 ,  H04L45/02 ,  H04L45/28 ,  H04L45/3065 ,  H04L45/42 ,  H04L65/1043 ,  H04M7/1285

摘要： A method, system, and computer program product for routing network traffic (calls in a Voice over Internet Protocol (VoIP)), which expands the capabilities of existing systems by providing faster and more efficient direction of network traffic, is disclosed. A routing management system includes a routing manager which maintains a list of local routes, establishes and manages connections to the routing server(s), exports routes to the routing server(s), imports disseminated routes from the routing server(s), obtains static global and dynamic routes from the routing server(s), caches those routes for future use, finds all matching routes for a particular number dialed by the user, and prioritizing those routes based on timing, access and ordering information. An additional embodiment contains at least one routing server which provides look-up services for gateway server(s), allows export of local routes from gateway server(s), and distributes translation data; and at least one gateway server which handles calls received on either the Internet protocol (IP) or traditional telephony networks. The gateway server bridges calls between the different kinds of networks, interacts with users, interfaces with the routing system.

摘要翻译： 公开了一种用于路由网络流量（通过因特网协议语音（VoIP）的呼叫）的方法，系统和计算机程序产品，其通过提供更快更有效的网络流量方向来扩展现有系统的能力。 路由管理系统包括维护本地路由列表的路由管理器，建立和管理与路由服务器的连接，导出路由服务器的路由，从路由服务器导出传播路由，获取 来自路由服务器的静态全局和动态路由，缓存这些路由以供将来使用，为用户拨打的特定号码找到所有匹配路由，并根据定时，访问和排序信息对这些路由进行优先级排序。 另外的实施例包含至少一个路由服务器，其为网关服务器提供查找服务，允许从网关服务器导出本地路由，并且分发翻译数据; 以及处理在因特网协议（IP）或传统电话网络上接收的呼叫的至少一个网关服务器。 网关服务器桥接不同类型网络之间的呼叫，与用户交互，与路由系统的接口。

公开(公告)号：US07457279B1

公开(公告)日：2008-11-25

申请号：US09527920

申请日：2000-03-17

申请人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

发明人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

IPC分类号： H04L12/66

CPC分类号： H04L45/304 ,  H04L12/66 ,  H04L45/02 ,  H04L45/28 ,  H04L45/3065 ,  H04L45/42 ,  H04L65/1043 ,  H04M7/1285

摘要： A method, system, and computer program product for routing network traffic (calls in a Voice over Internet Protocol (VoIP)), which expands the capabilities of existing systems by providing faster and more efficient direction of network traffic, is disclosed. A routing management system includes a routing manager which maintains a list of local routes, establishes and manages connections to the routing server(s), exports routes to the routing server(s), imports disseminated routes from the routing server(s), obtains static global and dynamic routes from the routing server(s), caches those routes for future use, finds all matching routes for a particular number dialed by the user, and prioritizing those routes based on timing, access and ordering information. An additional embodiment contains at least one routing server which provides look-up services for gateway server(s), allows export of local routes from gateway server(s), and distributes translation data, and at least one gateway server which handles calls received on either the Internet protocol (IP) or traditional telephony networks. The gateway server bridges calls between the different kinds of networks, interacts with users, interfaces with the routing system.

摘要翻译： 公开了一种用于路由网络流量（通过因特网协议语音（VoIP）的呼叫）的方法，系统和计算机程序产品，其通过提供更快更有效的网络流量方向来扩展现有系统的能力。 路由管理系统包括维护本地路由列表的路由管理器，建立和管理与路由服务器的连接，导出路由服务器的路由，从路由服务器导出传播路由，获取 来自路由服务器的静态全局和动态路由，缓存这些路由以供将来使用，为用户拨打的特定号码找到所有匹配路由，并根据定时，访问和排序信息对这些路由进行优先级排序。 另外的实施例包括至少一个路由服务器，其为网关服务器提供查找服务，允许从网关服务器导出本地路由，并且分发翻译数据，以及至少一个网关服务器，其处理接收到的呼叫 互联网协议（IP）或传统电话网络。 网关服务器桥接不同类型网络之间的呼叫，与用户交互，与路由系统的接口。

公开(公告)号：US07123608B1

公开(公告)日：2006-10-17

申请号：US09527915

申请日：2000-03-17

申请人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

发明人： Mark Scott ,  William Wong ,  Anita Cheng ,  Simon Ho ,  George Irimescu ,  Dorel Voineag ,  Min Yao ,  Row J. Zadeh

IPC分类号： H04L12/66 ,  G06F7/00 ,  G06F15/16

CPC分类号： H04M3/2218 ,  H04L67/16 ,  H04L67/30 ,  H04L67/306 ,  H04M7/1205 ,  H04M2201/42

摘要： A system, method, and computer program product for managing database servers and services is disclosed, which expands the capabilities of existing systems by providing better scalability and security. A database management system includes databases consisting of database clients and servers that handle the storing of information, a multi-database client that manages database servers, service modules which allow other systems to access the database servers, and a database access manager that manages requests from the service modules. A database access manager facilitates and coordinates interaction between the service modules and the multi-database client. Service modules provide interfaces from which other external or internal systems can access the managed databases. Requests can be sent between systems and the database access manager via the service modules. Two present and representative implementations of service modules are: user management and call detail record (CDR) collection. The user management service module allows systems to access user account information stored in the databases. The CDR collection service module inserts details for each call made on the network.

摘要翻译： 公开了一种用于管理数据库服务器和服务的系统，方法和计算机程序产品，其通过提供更好的可扩展性和安全性来扩展现有系统的能力。 数据库管理系统包括由数据库客户机和处理信息存储的服务器组成的数据库，管理数据库服务器的多数据库客户端，允许其他系统访问数据库服务器的服务模块以及管理来自 服务模块。 数据库访问管理器便于和协调服务模块与多数据库客户端之间的交互。 服务模块提供其他外部或内部系统可以访问托管数据库的接口。 可以通过服务模块在系统和数据库访问管理器之间发送请求。 服务模块的现有和代表性的两个实现是：用户管理和呼叫详细记录（CDR）集合。 用户管理服务模块允许系统访问数据库中存储的用户帐户信息。 CDR收集服务模块插入网络上进行的每个呼叫的详细信息。

公开(公告)号：US06480898B1

公开(公告)日：2002-11-12

申请号：US09393288

申请日：1999-09-10

申请人： Mark Scott ,  Row J. Zadeh

发明人： Mark Scott ,  Row J. Zadeh

IPC分类号： G06F1516

CPC分类号： H04L65/104 ,  H04L29/06 ,  H04L29/06027 ,  H04L41/00 ,  H04L65/1009 ,  H04L65/103 ,  H04L65/80 ,  H04M7/0096

摘要： A system, method, computer program product system for providing a carrier exchange (CX) backbone to a plurality of IP carriers to pass on their over-flow traffic to another participating carrier. The system and method offers a quality-based voice over Internet Protocol (VoIP) call routing management system with centralized call accounting. The system and method connects potentially incompatible IP networks (e.g., ATM, Frame Relay, etc.) to a single backbone operated by a CX provider. The barter-like system and method is mutually beneficial to all participants by providing low cost to originating gateways and additional revenue for terminating gateways in the form of increased minutes.

摘要翻译： 一种系统，方法，计算机程序产品系统，用于向多个IP载波提供载波交换（CX）主干以将其过流业务传递到另一个参与载波。 该系统和方法提供基于质量的语音通过互联网协议（VoIP）呼叫路由管理系统与集中式呼叫计费。 该系统和方法将可能不兼容的IP网络（例如，ATM，帧中继等）连接到由CX提供商操作的单个骨干网。 易货的系统和方法通过为始发网关提供低成本以及以增加分钟的形式终止网关的额外收入，对所有参与者是互惠互利的。

公开(公告)号：US08654963B2

公开(公告)日：2014-02-18

申请号：US12339988

申请日：2008-12-19

申请人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

IPC分类号： H04M3/523 ,  H04M7/00

CPC分类号： H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

摘要： In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

摘要翻译： 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

公开(公告)号：US20120270580A1

公开(公告)日：2012-10-25

申请号：US13537681

申请日：2012-06-29

申请人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Sergey B. Belov ,  Mark Scott

发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Sergey B. Belov ,  Mark Scott

IPC分类号： H04W4/14

CPC分类号： H04M3/5183 ,  H04L12/1822 ,  H04L12/66 ,  H04L51/04 ,  H04L51/36 ,  H04L51/38 ,  H04L67/02 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/523 ,  H04W4/12 ,  H04W4/14 ,  H04W40/02 ,  H04W88/16

摘要： A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.

摘要翻译： 用于将短消息服务（SMS）消息路由到联络中心中的端点的系统包括用于从操作变体协议的多个源接收SMS消息流的第一节点，以及根据通用协议将多个流复用到单个消息流中的媒体 网关服务器连接到第一节点，用于接收单个消息流，并将其中的各个消息转发到多个连接的服务器中的个别消息流，以及连接到至少一个连接的服务器的路由器，用于路由其中表示的各个消息 到多个网络支持的端点设备中的单个的。

公开(公告)号：US08232892B2

公开(公告)日：2012-07-31

申请号：US12627457

申请日：2009-11-30

申请人： Mark Overholt ,  Torrence Cambridge ,  Mark Scott

发明人： Mark Overholt ,  Torrence Cambridge ,  Mark Scott

IPC分类号： G01V3/00

CPC分类号： E21B41/00

摘要： A system for automating service operations at a well includes a service rig having at least one input device, an engine connected to an engine electronic control unit having a engine controller area network, a plurality of crown sheeves, a cable, an output device, a communication infrastructure, and at least one of a computer and an operator station; at least one remote server in electronic communication with the communication infrastructure; and a web portal in electronic communication with the at least one remote server.

摘要翻译： 用于在井处自动化服务操作的系统包括具有至少一个输入装置的服务装置，连接到具有发动机控制器区域网络的发动机电子控制单元的发动机，多个冠状罩，电缆，输出装置， 通信基础设施，以及计算机和操作员站中的至少一个; 至少一个与所述通信基础设施电子通信的远程服务器; 以及与所述至少一个远程服务器进行电子通信的网络门户。

公开(公告)号：US08117538B2

公开(公告)日：2012-02-14

申请号：US12339904

申请日：2008-12-19

申请人： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

发明人： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

IPC分类号： G06F17/00

CPC分类号： H04M3/5183 ,  H04M3/4938

摘要： In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.

摘要翻译： 在联络中心中，用于使得从一个脚本化资源类型到另一个脚本资源类型的交互重定向的路由接口包括可以从驻留在安装在计算设备上或可访问的数字媒体上的浏览器应用程序执行的语言转换引擎，以及可通过 浏览器应用程序面板包含可选择的模式选项。 语言转换引擎具有对语言服务器和路由策略服务器的网络访问，并且其中下载到浏览器的VXML脚本被转换成以另一种标记语言表示的脚本用于呈现，并且其中转换的脚本在最终资源处被使用， 互动被重定向到。