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公开(公告)号：US20100063815A1
公开(公告)日：2010-03-11
申请号：US12618742
申请日：2009-11-15
Applicant: Michael Eric Cloran , David Paul Heitzman , Mitchell Gregory Shields , Jeromey Russell Goetz
Inventor： Michael Eric Cloran , David Paul Heitzman , Mitchell Gregory Shields , Jeromey Russell Goetz
IPC: G10L15/26
CPC classification number: G06Q30/02 , G06Q10/10 , G06Q10/103 , G10L15/26 , H04M3/568
Abstract: A computing system accepts audio from one or more sources, parses the audio into chunks, and transcribes the chunks in substantially real time. Some transcription is performed automatically, while other transcription is performed by humans who listen to the audio and enter the words spoken and/or the intent of the caller (such as directions given to the system). The system provides for participants a user interface that is updated in substantially real time with the transcribed text from the audio stream(s). A single audio line can be used for simple transcription, and multiple audio lines are used to provide a real-time transcript of a conference call, deposition, or the like. A pool of analysts creates, checks, and/or corrects transcription, and callers/observers can even assist in the correction process through their respective user interfaces. Ads derived from the transcript are displayed together with the text in substantially real time.
Abstract translation: 计算系统接收来自一个或多个源的音频，将音频解析成大块，并以大致实时的方式转录大块。 一些转录是自动进行的，而其他转录是由听音乐的人进行的，并且输入所说的话和/或呼叫者的意图（例如给予系统的指示）。 该系统向参与者提供基本上实时地与来自音频流的转录文本更新的用户界面。 单个音频线可以用于简单的转录，并且使用多个音频线来提供电话会议，沉积等的实时抄本。 分析师池创建，检查和/或纠正转录，呼叫者/观察者甚至可以通过其各自的用户界面来帮助纠正过程。 从脚本中导出的广告与文本一起显示在实时。
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公开(公告)号：US08223944B2
公开(公告)日：2012-07-17
申请号：US12618743
申请日：2009-11-15
Applicant: Michael Eric Cloran , Mitchell Gregory Shields , Theron Justin Lamm , Jeromey Russell Goetz , David Paul Heitzman , Jason Aaron Kolb
Inventor： Michael Eric Cloran , Mitchell Gregory Shields , Theron Justin Lamm , Jeromey Russell Goetz , David Paul Heitzman , Jason Aaron Kolb
IPC: H04M3/42
Abstract: Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.
Abstract translation: 描述了用于改善与电话会议的连接和管理的系统和方法。 推理/规则引擎和人为支持的语音解释子系统使得系统能够有效地使用关于呼叫的知识来识别呼叫者并确定他或她应该连接到哪个会议。 在会议期间，虚拟助理可用于解释和执行呼叫者所说的系统命令，例如通过DTMF音调访问的侧面会议。
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Patent Agency Ranking
公开(公告)号：US09710819B2
公开(公告)日：2017-07-18
申请号：US12618742
申请日：2009-11-15
Applicant: Michael Eric Cloran , David Paul Heitzman , Mitchell Gregory Shields , Jeromey Russell Goetz
Inventor： Michael Eric Cloran , David Paul Heitzman , Mitchell Gregory Shields , Jeromey Russell Goetz
CPC classification number: G06Q30/02 , G06Q10/10 , G06Q10/103 , G10L15/26 , H04M3/568
Abstract: A computing system accepts audio from one or more sources, parses the audio into chunks, and transcribes the chunks in substantially real time. Some transcription is performed automatically, while other transcription is performed by humans who listen to the audio and enter the words spoken and/or the intent of the caller (such as directions given to the system). The system provides for participants a user interface that is updated in substantially real time with the transcribed text from the audio stream(s). A single audio line can be used for simple transcription, and multiple audio lines are used to provide a real-time transcript of a conference call, deposition, or the like. A pool of analysts creates, checks, and/or corrects transcription, and callers/observers can even assist in the correction process through their respective user interfaces. Ads derived from the transcript are displayed together with the text in substantially real time.
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公开(公告)号：US20100061539A1
公开(公告)日：2010-03-11
申请号：US12618743
申请日：2009-11-15
Applicant: Michael Eric Cloran , Mitchell Gregory Shields , Theron Justin Lamm , Jason Aaron Kolb , Jeromey Russell Goetz , David Paul Heitzman
Inventor： Michael Eric Cloran , Mitchell Gregory Shields , Theron Justin Lamm , Jason Aaron Kolb , Jeromey Russell Goetz , David Paul Heitzman
IPC: H04M3/42
Abstract: Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.
Abstract translation: 描述了用于改善与电话会议的连接和管理的系统和方法。 推理/规则引擎和人为支持的语音解释子系统使得系统能够有效地使用关于呼叫的知识来识别呼叫者并确定他或她应该连接到哪个会议。 在会议期间，虚拟助理可用于解释和执行呼叫者所说的系统命令，例如通过DTMF音调访问的侧面会议。
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公开(公告)号：US20100061529A1
公开(公告)日：2010-03-11
申请号：US12551864
申请日：2009-09-01
Applicant: Michael Eric Cloran
Inventor： Michael Eric Cloran
CPC classification number: H04M3/5166 , G06Q10/06311 , G06Q10/10 , G06Q20/24 , G06Q30/016 , G06Q30/02 , G10L15/00 , G10L21/00 , H04M3/493
Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents). The system may use more than one human agent, or both human agents and speech recognition software, to interpret simultaneously the same component for error-checking and interpretation accuracy.
Abstract translation: 交互式语音和数据响应系统，其将输入引导到基于语音，文本和基于web的基于软件的路由器，其能够通过利用人类代理，高级语音识别和专家系统的组合来智能地响应于输入， 通过TCP / IP网络连接到路由器。 数字化输入被分解为组件，以便客户交互作为由人类代理池执行的一系列小型任务进行管理，而不是客户与单个代理之间的一个正在进行的对话。 路由器管理交互，并与实时对话保持同步。 该系统利用语音识别和人类智能来解释客户话语或客户文本，其中人类代理的作用是输入呼叫者话语的意图，以及计算机系统 - 而不是人类代理 - 确定 根据客户提出的意图（由人类代理人解释/捕获）提供的响应。 该系统可以使用多于一个的人类代理人，或人类代理人和语音识别软件，同时解释相同的组件以进行错误检查和解释精度。
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公开(公告)号：US08332231B2
公开(公告)日：2012-12-11
申请号：US12551864
申请日：2009-09-01
Applicant: Michael Eric Cloran
Inventor： Michael Eric Cloran
IPC: G06Q10/06
CPC classification number: H04M3/5166 , G06Q10/06311 , G06Q10/10 , G06Q20/24 , G06Q30/016 , G06Q30/02 , G10L15/00 , G10L21/00 , H04M3/493
Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents). The system may use more than one human agent, or both human agents and speech recognition software, to interpret simultaneously the same component for error-checking and interpretation accuracy.
Abstract translation: 交互式语音和数据响应系统，其将输入引导到基于语音，文本和基于web的基于软件的路由器，其能够通过利用人类代理，高级语音识别和专家系统的组合来智能地响应于输入， 通过TCP / IP网络连接到路由器。 数字化输入被分解为组件，以便客户交互作为由人类代理池执行的一系列小型任务进行管理，而不是客户与单个代理之间的一个正在进行的对话。 路由器管理交互，并与实时对话保持同步。 该系统利用语音识别和人类智能来解释客户话语或客户文本，其中人类代理人的角色是输入呼叫者话语的意图，以及计算机系统 - 而不是人类代理 - 确定 根据客户提出的意图（由人类代理人解释/捕获）提供的响应。 该系统可以使用多于一个的人类代理人，或人类代理人和语音识别软件，同时解释相同的组件以进行错误检查和解释精度。
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公开(公告)号：US06560704B2
公开(公告)日：2003-05-06
申请号：US09976409
申请日：2001-10-12
Applicant: Jude Gerard Dieterman , Michael Eric Cloran , Tracy James Snell
Inventor： Jude Gerard Dieterman , Michael Eric Cloran , Tracy James Snell
IPC: G06F900
CPC classification number: H04Q11/0428 , H04Q2213/13091 , H04Q2213/13093 , H04Q2213/13097 , H04Q2213/13109 , H04Q2213/13138 , H04Q2213/13199 , H04Q2213/13298 , H04Q2213/13389
Abstract: The present disclosure discloses a method for updating computer configuration settings. The method involves a client establishing a communications link with a network service provider. The network service provider determines the optimal configuration settings for the client. The client then receives the optimal configuration settings from the service provider, and stores the optimal configuration settings for subsequent use. Also disclosed is a method in which the configuration settings include telephone numbers through which the client communicates with the service provider. Finally, methods are disclosed in which the optimal configuration settings are determined using combinations of the client's telephone number along with the location, cost, and/or capacity of service provider access numbers.
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