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    Assisting psychological cure in automated chatting
    1.
    发明授权
    Assisting psychological cure in automated chatting 有权

    公开(公告)号：US11551804B2

    公开(公告)日：2023-01-10

    申请号：US16612742

    申请日：2017-05-11

    Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

    Inventor： Xianchao Wu ,  Zhan Chen ,  Di Li

    IPC: G16H20/70 ,  G16H10/60 ,  G16H50/70 ,  G16H50/20 ,  G16H10/20 ,  G16H70/20 ,  G16H80/00

    Abstract: Method and apparatus for assisting psychological cure in automated chatting. At least one message may be received in a chat flow, a psychological test may be performed based on the at least one message, and a cure strategy may be provided based at least on the psychological test. A first request for obtaining user information of a user may be received in a chat flow, the user information may be provided based on the first request, a second request for obtaining a suggested cure strategy for the user may be received, and the suggested cure strategy may be provided based on the second request, wherein the suggested cure strategy may be determined based at least on the user information.

    Root cause discovery system
    2.
    发明授权
    Root cause discovery system 有权

    公开(公告)号：US11301354B2

    公开(公告)日：2022-04-12

    申请号：US16597218

    申请日：2019-10-09

    Applicant: Microsoft Technology Licensing, LLC

    Inventor： Ananthatejas Raghavan ,  Di Li ,  Anil Kumar Revuru ,  Dheepak Ramaswamy ,  Leanna Holly Robb

    IPC: G06F9/44 ,  G06F11/34 ,  G06F11/30

    Abstract: A system and method for determining enterprise metrics of an enterprise application is described. The system receives a root cause definition that identifies enterprise user metrics and predefined parameters for the enterprise user metrics. The enterprise user metrics identify operation metrics of the enterprise application by users of the enterprise. The system stores the root cause definition in a library of root causes definitions. The system receives a selection of a plan that identifies an operation attribute of the enterprise application. The system identifies a root cause from the library of root causes definitions based on the plan. The system generates a recommendation based on the identified root cause.

    Topic guiding in a conversation
    5.
    发明授权
    Topic guiding in a conversation 有权

    公开(公告)号：US12021800B2

    公开(公告)日：2024-06-25

    申请号：US17056972

    申请日：2018-06-25

    Applicant: Microsoft Technology Licensing, LLC

    Inventor： Feng Zhou ,  Ying Zou ,  Sa Kang ,  Xiang Xu ,  Yue Liu ,  Min Zeng ,  Di Li

    IPC: G10L15/22 ,  G06F40/20 ,  H04L51/02

    CPC classification number: H04L51/02 ,  G06F40/20 ,  G10L15/22

    Abstract: The present disclosure provides method and apparatus for guiding topic in a conversation between a user and a chat engine. At least one first topic is determined. A first message is provided to the user based on the at least one first topic, to guide the conversation to the at least one first topic. A first response to the first message is received from the user. It is determined whether the first response is associated with the at least one first topic. In the case of determining that the first response is associated with the at least one first topic, at least one second topic is determined based on the at least one first topic. At least one second message is provided based at least on the at least one second topic, wherein if the at least one second topic is associated with resource or service, the at least one second message includes at least the resource or service.

    ROOT CAUSE DISCOVERY SYSTEM
    10.
    发明申请
    ROOT CAUSE DISCOVERY SYSTEM 有权

    公开(公告)号：US20210109835A1

    公开(公告)日：2021-04-15

    申请号：US16597218

    申请日：2019-10-09

    Applicant: Microsoft Technology Licensing, LLC

    Inventor： Ananthatejas Raghavan ,  Di Li ,  Anil Kumar Revuru ,  Dheepak Ramaswamy ,  Leanna Holly Robb

    IPC: G06F11/34 ,  G06F11/30

    Abstract: A system and method for determining enterprise metrics of an enterprise application is described. The system receives a root cause definition that identifies enterprise user metrics and predefined parameters for the enterprise user metrics. The enterprise user metrics identify operation metrics of the enterprise application by users of the enterprise. The system stores the root cause definition in a library of root causes definitions. The system receives a selection of a plan that identifies an operation attribute of the enterprise application. The system identifies a root cause from the library of root causes definitions based on the plan. The system generates a recommendation based on the identified root cause.

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