VIRTUAL ASSISTANT ACQUISITIONS AND TRAINING
    1.
    发明申请
    VIRTUAL ASSISTANT ACQUISITIONS AND TRAINING 审中-公开
    虚拟助理收购和培训

    公开(公告)号:US20150186155A1

    公开(公告)日:2015-07-02

    申请号:US14293619

    申请日:2014-06-02

    IPC分类号: G06F9/44

    摘要: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

    摘要翻译: 这里描述了用于实现虚拟助理团队的技术和架构。 团队可以包括配置有不同特征的多个虚拟助手,例如不同的功能,基本语言模型,训练水平,视觉外观,个性等等。 虚拟助手的特征可以由培训者,终端用户和/或虚拟助理服务来配置。 虚拟助手可以呈现给会话用户界面中的终端用户,以对话方式为用户执行不同的任务。 不同的虚拟助手可以适应不同的上下文。 虚拟助理可以另外或替代地彼此交互以对用户执行任务,这可以在会话用户界面中示出。

    VIRTUAL ASSISTANT TEAM IDENTIFICATION
    2.
    发明申请
    VIRTUAL ASSISTANT TEAM IDENTIFICATION 有权
    虚拟助理团队识别

    公开(公告)号:US20150185996A1

    公开(公告)日:2015-07-02

    申请号:US14293529

    申请日:2014-06-02

    IPC分类号: G06F3/0484

    摘要: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

    摘要翻译: 这里描述了用于实现虚拟助理团队的技术和架构。 团队可以包括配置有不同特征的多个虚拟助手,例如不同的功能,基本语言模型,训练水平,视觉外观,个性等等。 虚拟助手的特征可以由培训者,终端用户和/或虚拟助理服务来配置。 虚拟助手可以呈现给会话用户界面中的终端用户,以对话方式为用户执行不同的任务。 不同的虚拟助手可以适应不同的上下文。 虚拟助理可以另外或替代地彼此交互以对用户执行任务,这可以在会话用户界面中示出。

    VIRTUAL ASSISTANT ESCALATION
    4.
    发明申请

    公开(公告)号:US20170277993A1

    公开(公告)日:2017-09-28

    申请号:US15465412

    申请日:2017-03-21

    IPC分类号: G06N3/00 G06N99/00

    摘要: Techniques and architectures for analyzing conversations between users and virtual assistants to identify instances where the virtual assistants have not satisfied user requests are described. The techniques and architectures may use such analysis to tag conversations regarding unsatisfied user requests, provide information to users regarding conversations with unsatisfied user requests, learn conversation or contextual data for unsatisfied user requests, and/or perform a variety to other processes to improve the virtual assistants.

    Interaction with a Portion of a Content Item through a Virtual Assistant
    5.
    发明申请
    Interaction with a Portion of a Content Item through a Virtual Assistant 有权
    通过虚拟助理与内容项目的一部分进行交互

    公开(公告)号:US20140244266A1

    公开(公告)日:2014-08-28

    申请号:US13774381

    申请日:2013-02-22

    IPC分类号: G06F3/048 G10L15/22

    摘要: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

    摘要翻译: 本文描述了通过虚拟助理与内容项的一部分进行交互的技术。 这些技术可以包括识别与用户输入相关的内容项的一部分,并引起与内容项的该部分相关的动作。 动作可以包括例如以可适应于智能设备的显示特性的可显示格式在智能设备上显示内容项的部分,为满足用户输入的用户执行任务等等 。

    Conversation User Interface
    7.
    发明申请

    公开(公告)号:US20160110071A1

    公开(公告)日:2016-04-21

    申请号:US14980388

    申请日:2015-12-28

    摘要: A conversation user interface enables users to better understand their interactions with computing devices, particularly when speech input is involved. The conversation user interface conveys a visual representation of a conversation between the computing device, or virtual assistant thereon, and a user. The conversation user interface presents a series of dialog representations that show input from a user (verbal or otherwise) and responses from the device or virtual assistant. Associated with one or more of the dialog representations are one or more graphical elements to convey assumptions made to interpret the user input and derive an associated response. The conversation user interface enables the user to see the assumptions upon which the response was based, and to optionally change the assumption(s). Upon change of an assumption, the conversation GUI is refreshed to present a modified dialog representation of a new response derived from the altered set of assumptions.

    VIRTUAL ASSISTANT CONVERSATIONS
    8.
    发明申请
    VIRTUAL ASSISTANT CONVERSATIONS 审中-公开
    虚拟助理对话

    公开(公告)号:US20150186156A1

    公开(公告)日:2015-07-02

    申请号:US14293673

    申请日:2014-06-02

    IPC分类号: G06F9/44

    摘要: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

    摘要翻译: 这里描述了用于实现虚拟助理团队的技术和架构。 团队可以包括配置有不同特征的多个虚拟助手,例如不同的功能,基本语言模型,训练水平,视觉外观,个性等等。 虚拟助手的特征可以由培训者,终端用户和/或虚拟助理服务来配置。 虚拟助手可以呈现给会话用户界面中的终端用户,以对话方式为用户执行不同的任务。 不同的虚拟助手可以适应不同的上下文。 虚拟助理可以另外或替代地彼此交互以对用户执行任务,这可以在会话用户界面中示出。

    MAPPING ACTIONS AND OBJECTS TO TASKS
    9.
    发明申请
    MAPPING ACTIONS AND OBJECTS TO TASKS 审中-公开
    映射行为和对象的任务

    公开(公告)号:US20150121216A1

    公开(公告)日:2015-04-30

    申请号:US14069074

    申请日:2013-10-31

    IPC分类号: G06F9/44 G06N99/00

    摘要: Techniques for mapping actions and objects to tasks may include identifying a task to be performed by a virtual assistant for an action and/or object. The task may be identified based on a task map of the virtual assistant. In some examples, the task may be identified based on contextual information of a user, such as a conversation history, content output history, user preferences, and so on. The techniques may also include customizing a task map for a particular context, such as a particular user, industry, platform, device type, and so on. The customization may include assigning an action, object, and/or variable value to a particular task.

    摘要翻译: 用于将动作和对象映射到任务的技术可以包括识别要由动作和/或对象的虚拟助理执行的任务。 可以基于虚拟助理的任务图来识别该任务。 在一些示例中,可以基于用户的上下文信息(例如会话历史,内容输出历史,用户偏好等)来识别该任务。 这些技术还可以包括定制特定上下文的任务图,例如特定用户,工业,平台,设备类型等等。 定制可以包括将动作,对象和/或变量值分配给特定任务。

    Conversational Virtual Healthcare Assistant
    10.
    发明申请
    Conversational Virtual Healthcare Assistant 有权
    会话虚拟医疗助理

    公开(公告)号:US20140337048A1

    公开(公告)日:2014-11-13

    申请号:US14446153

    申请日:2014-07-29

    IPC分类号: G06F19/00 G06F3/16 G06F3/0488

    摘要: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

    摘要翻译: 会话用户界面使患者能够通过使用虚拟助手与病人进行交谈的系统来整合诊断,治疗,药物管理和支付来更好地了解其医疗保健。 会话用户界面传达虚拟助理和患者之间的对话的视觉表示。 患者的身份,包括偏好和医疗记录,在所有交互中都保持一致,以便该集成系统的每个方面都能访问相同的信息。 会话用户界面呈现允许患者使用自然语言命令与虚拟助手交互以接收信息并完成与他或她的医疗保健相关的任务。