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公开(公告)号：US20180129982A1
公开(公告)日：2018-05-10
申请号：US15796670
申请日：2017-10-27
Inventor： NAOMI TOMIYAMA , YASUKO IKETSUKI , ATSUSHI SASO , TAKAMICHI MATSUSAKO , YUICHI AOKI , MOTOJI OHMORI , AKIRA ASAI
Abstract: A seat presentation system, including: an accumulator accumulating biological history data in which first biological data of a customer measured during boarding, a seat identifier indicating a seat of the on-board customer, and a customer identifier identifying the customer are associated with each other; a preference data generator generating, based on the biological history data of the customer, preference data in which a position attribute indicating an attribute of a seat position of the customer and a first stress indicator calculated based on the first biological data are associated with each other; a priority calculator calculating a second stress indicator which corresponds to each of seat regions specified by the position attribute by using the preference data, and calculates priorities among the seat regions based on the second stress indicator; and a presentation processor presenting the reservation candidate seats from a seat belonging to the higher priority seat region.
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公开(公告)号：US20180158155A1
公开(公告)日：2018-06-07
申请号：US15818747
申请日：2017-11-21
Inventor： YASUKO IKETSUKI , ATSUSHI SASO , YUICHI AOKI , AKIRA ASAI , MOTOJI OHMORI
CPC classification number: G06Q50/14 , G06N5/02 , G06N5/04 , G06Q30/0631 , G10L15/1815 , G10L15/22 , G10L15/265
Abstract: A proposal candidate presentation device that includes: a biological reaction information generator that generates biological reaction information; a dialogue content information generator that generates dialogue content information including dialogue content between the customer and a proposer; a determiner that determines whether a customer reaction to a question from the proposer is positive or negative, based on the biological reaction information and dialogue content information; a proposal candidate generator that generates a customer proposal candidate information, based on a customer response to the question, when it is determined that the customer reaction based on the biological reaction information is positive and the customer reaction based on the dialogue content information is positive; and a re-question generator that generates first re-question information having the same perspective as the question, when the customer reaction based on the biological reaction information and the customer reaction based on the dialogue content information do not match.
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公开(公告)号：US20180061159A1
公开(公告)日：2018-03-01
申请号：US15681922
申请日：2017-08-21
Inventor： ATSUSHI SASO , TAKAMICHI MATSUSAKO , NAOMI TOMIYAMA , AKIRA ASAI , MIKIKO MATSUO , YUICHI AOKI , MOTOJI OHMORI , EIICHIRO OKUDA
IPC: G07C9/00
CPC classification number: G07C9/00158 , A61B5/16 , G08B13/19645 , G08B31/00 , H04N7/18
Abstract: A suspicious person report system includes: a biometric sensor detecting biometric data of a person in a first region; a presuming unit calculating, from the biometric data, a stress index and presuming that the person is a suspicious person when the calculated stress index is higher than a reference value; a first camera acquiring first image data of the person in the first region; a second camera acquiring second image data of the person in a second region, the second region being a route after the first region before a third region; a monitoring unit checking the second image data with the first image data corresponding to the suspicious person to thereby track the suspicious person in the second region and determine whether the suspicious person enters the third region; and a warning unit emitting a warning when the monitoring unit determines that the suspicious person enters the third region.
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公开(公告)号：US20220395219A1
公开(公告)日：2022-12-15
申请号：US17821522
申请日：2022-08-23
Inventor： MIZUHO SAKAKIBARA , NAOMI TOMIYAMA , ATSUSHI SASO , JUNICHI FUJIHIRA , MIKIKO MATSUO , YUICHI AOKI , MOTOJI OHMORI
IPC: A61B5/00
Abstract: A skin state determination method includes: acquiring a first measurement result including data obtained by a spectral camera measuring the skin of a user at a first time point, second time points before the first time point being different from each other; estimating, on the basis of the first measurement result, a first estimation result including at least one of a skin moisture content or hidden blemish conditions of the user at the first time point; and determining a skin state of the user on the basis of the first estimation result and second estimation results based on second measurement results, each of the second measurement results including data obtained by the spectral camera measuring the skin of the user at each of the second time points.
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公开(公告)号：US20180047029A1
公开(公告)日：2018-02-15
申请号：US15652280
申请日：2017-07-18
Inventor： ATSUSHI SASO , NAOMI TOMIYAMA , YUICHI AOKI , MOTOJI OHMORI
IPC: G06Q30/00
CPC classification number: G06Q30/016
Abstract: A customer service device includes: a communicator that receives a control command including response content information that indicates response content to be subsequently carried out to a customer, the response content being handed over from a customer service person who has served the customer, and first note information that indicates a first note to be considered in serving the customer; and a service determiner that, based on the control command, determines a response to the customer so as to carry out the response content indicated by the response content information according to the first note information.
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Patent Agency Ranking
公开(公告)号：US20180144282A1
公开(公告)日：2018-05-24
申请号：US15800077
申请日：2017-11-01
Inventor： NAOMI TOMIYAMA , YASUKO IKETSUKI , ATSUSHI SASO , TAKAMICHI MATSUSAKO , YUICHI AOKI , MOTOJI OHMORI , AKIRA ASAI
CPC classification number: G06Q10/06398 , G06Q50/30
Abstract: A flight attendant evaluation system includes: a first biological sensor that measures first biological data of a customer on board transportation; a storage that stores attendant-associated data in which the first biological data, a seat identifier, and an attendant identifier are associated with each other, the seat identifier indicating a seat of the customer on board, the attendant identifier indicating a flight attendant in charge of the seat; an evaluation value calculator that classifies the attendant-associated data by the attendant identifier, calculates a stress indicator of the customer based on the first biological data associated with a first attendant identifier, and calculates an evaluation value of the flight attendant indicated by the first attendant identifier based on the stress indicator; and a display apparatus that presents the evaluation value.
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公开(公告)号：US20180047030A1
公开(公告)日：2018-02-15
申请号：US15659054
申请日：2017-07-25
Inventor： ATSUSHI SASO , NAOMI TOMIYAMA , YUICHI AOKI , MOTOJI OHMORI
IPC: G06Q30/00
CPC classification number: G06Q30/016
Abstract: A customer service device, comprising: an estimator that estimates an emotion of a customer by analyzing biological data of the customer; a handover reviewer that determines whether or not a response to the customer is to be handed over to a customer service successor, based on the emotion estimated by the estimator; a handover information generator that, when the handover reviewer has determined that the response to the customer is to be handed over to the customer service successor, generates handover information including first response content carried out to the customer and handover content that is based on the first response content; and a communicator that transmits the handover information generated by the handover information generator.
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公开(公告)号：US20180140798A1
公开(公告)日：2018-05-24
申请号：US15803786
申请日：2017-11-05
Inventor： NAOMI TOMIYAMA , YASUKO IKETSUKI , ATSUSHI SASO , TAKAMICHI MATSUSAKO , YUICHI AOKI , MOTOJI OHMORI , AKIRA ASAI
Abstract: A stress alleviation system, includes: a biological sensor measuring first biological data of a customer boarding transportation; an action application apparatus provided to a transportation seat and applying an action to the customer for alleviating a stressed state of the customer sitting on the seat; a stress data saver previously saving specific stress data where a customer identifier identifying the customer and a second stress indicator calculated using second biological data measured in past boarding of the customer are associated; a stressed state assessor assessing whether the customer is in the stressed state by calculating a first stress indicator of the customer on board using the first biological data of the customer, and by comparing the first stress indicator with the second stress indicator; and an action controller transmitting a control signal causing the action to the action application apparatus when the customer is assessed as in the stressed state.
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公开(公告)号：US20180078188A1
公开(公告)日：2018-03-22
申请号：US15700315
申请日：2017-09-11
Inventor： YUUMI KANEKO , ATSUSHI SASO , NAOMI TOMIYAMA , TAKAMICHI MATSUSAKO , MIKIKO MATSUO , YUICHI AOKI , MOTOJI OHMORI
IPC: A61B5/16 , A61B5/0205 , A61B5/00 , A61B5/024
CPC classification number: A61B5/165 , A61B5/0024 , A61B5/0205 , A61B5/02438 , A61B5/0531 , A61B5/486 , A61B5/746
Abstract: A stress management system comprises: a first sensor that detects biological data of a user; a second sensor that detects life log data indicating an action history of the user; a generator that generates stress data using the biological data, the stress data indicating a time series variation of a stress level of the user; an estimator that, when the stress level of the user included in the stress data exceeds a first threshold, estimates whether or not stress of the user is interpersonal stress caused by contact with another person, using the life log data; and a notifier that notifies the user of a result of the estimation by the estimator and notifies a notification target person different from the user of notification content based on the result of the estimation by the estimator.
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公开(公告)号：US20180060536A1
公开(公告)日：2018-03-01
申请号：US15681899
申请日：2017-08-21
Inventor： YUUMI KANEKO , ATSUSHI SASO , NAOMI TOMIYAMA , TAKAMICHI MATSUSAKO , MIKIKO MATSUO , YUICHI AOKI , MOTOJI OHMORI
CPC classification number: G16H15/00 , A61B5/024 , A61B5/165 , A61B5/167 , A61B5/486 , G16H20/70 , G16H40/63 , G16H50/20 , G16H50/70
Abstract: There is provided a stress management system that manages psychological stress of a user. The system includes: a first sensor that detects biological data of a user; a second sensor that detects life log data indicating an activity history of the user; a generator that generates stress data using the biological data, the stress data indicating a time series variation in a stress level of the user; an estimator that, when the stress level included in the stress data exceeds a threshold value, estimates whether or not stress experienced by the user is interpersonal stress that is caused by contact with other people, using the life log data; and a notifier that notifies the user of a result of the estimation by the estimator.
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