SECURE COMMUNICATION MODES IN A VIRTUAL UNIVERSE
    4.
    发明申请
    SECURE COMMUNICATION MODES IN A VIRTUAL UNIVERSE 有权
    虚拟大学中的安全通信模式

    公开(公告)号:US20090282472A1

    公开(公告)日:2009-11-12

    申请号:US12117866

    申请日:2008-05-09

    IPC分类号: G06F21/00

    CPC分类号: H04L63/0428

    摘要: The present invention is directed to a system, method and program product for providing secure communications in a virtual universe. A system is disclosed that includes a system for allowing a first avatar to request a secure communication mode and for allowing a second avatar to accept the secure communication mode. Once accepted, a secure session is initiated within the virtual universe between the first avatar and the second avatar and at least one feature of the virtual universe is altered to effectuate the secure communication mode.

    摘要翻译: 本发明涉及一种用于在虚拟宇宙中提供安全通信的系统,方法和程序产品。 公开了一种系统,其包括用于允许第一化身要求安全通信模式并允许第二化身接受安全通信模式的系统。 一旦接受,在第一化身和第二化身之间的虚拟宇宙内启动安全会话,并且改变虚拟宇宙的至少一个特征以实现安全通信模式。

    ALLOCATING VIRTUAL UNIVERSE CUSTOMER SERVICE
    5.
    发明申请
    ALLOCATING VIRTUAL UNIVERSE CUSTOMER SERVICE 有权
    分配虚拟大客户服务

    公开(公告)号:US20120323736A1

    公开(公告)日:2012-12-20

    申请号:US13596150

    申请日:2012-08-28

    IPC分类号: G06Q30/00

    CPC分类号: G06Q30/02

    摘要: Virtual universe customer service representatives are cloned and assigned as a function of observing customer behavior, retrieving historical data and creating a customer profile. Preferential subavatar assignment parameters are determined for a customer as a function of the customer profile, choosing a subavatar from a plurality of subavatars as a function of a correlation of a subavatar performance characteristic with the preferential subavatar assignment parameter and a store objective, and the clone is populated with the chosen subavatar. Choosing a subavatar may comprise preferentially rating subavatars and determining an appropriateness threshold as a function of the subavatar assignment parameter, the performance characteristics and the store objective. Some embodiments reset a threshold in response to time-in-queue or to repetitively observing customer behavior, retrieving customer data, determining a subavatar assignment parameter and choosing a highest-rated available subavatar meeting a revised threshold. Subavatars may comprise automated, customer service representative-controlled and jointly-controlled subavatars.

    摘要翻译: 虚拟世界客户服务代表被克隆并分配为观察客户行为,检索历史数据和创建客户资料的功能。 根据客户简档确定客户的优先次角分配参数,作为与子节点性能特征与优先子空间分配参数和商店目标的相关性的函数从多个子分组中选择子代,并且克隆 填充所选的subavatar。 选择子空间可以包括优先地对子分类进行评级,并且确定作为子代数分配参数,性能特征和商店目标的函数的适当阈值。 一些实施例响应于队列中的时间重置阈值或者重复地观察顾客行为,检索客户数据,确定子空间分配参数并选择满足修订的阈值的最高评级可用子空间。 Subavatars可以包括自动化的客户服务代表控制和共同控制的子资源。

    Allocating virtual universe customer service
    7.
    发明授权
    Allocating virtual universe customer service 有权
    分配虚拟宇宙客户服务

    公开(公告)号:US08296246B2

    公开(公告)日:2012-10-23

    申请号:US12202649

    申请日:2008-09-02

    IPC分类号: G06Q30/00

    CPC分类号: G06Q30/02

    摘要: Virtual universe customer service representatives axe cloned and assigned as a function of observing customer behavior, retrieving historical data and creating a customer profile Preferential subavatar assignment parameters are determined for a customer as a function of the customer profile, choosing a subavatar from a plurality of subavatars as a function of a correlation of a subavatar performance characteristic with the preferential subavatar assignment parameter and a store objective, and the clone is populated with the chosen subavatar Choosing a subavatar may comprise preferentially rating subavatars and determining an appropriateness threshold as a function of the subavatar assignment parameter, the performance characteristics and the stole objective. Some embodiments reset a threshold in response to time-in-queue or to repetitively observing customer behavior, retrieving customer data, determining a subavatar assignment parameter and choosing a highest-rated available subavatar meeting a revised threshold. Subavatars may comprise automated, customer service representative-controlled and jointly-controlled subavatars.

    摘要翻译: 虚拟世界客户服务代表斧被克隆并被分配为观察客户行为,检索历史数据和创建客户简档的功能。根据客户简档为客户确定优先的子空间分配参数,从多个子数据库中选择一个子空间 作为subavatar性能特征与优先的subavatar分配参数和商店目标的相关性的函数,并且克隆被填充有所选择的subavatar。选择子服务器可以包括优先评估子服务器并且确定作为子服务器的函数的适当阈值 分配参数,性能特征和偷窃目标。 一些实施例响应于队列中的时间重置阈值或者重复地观察顾客行为,检索客户数据,确定子空间分配参数并选择满足修订的阈值的最高评级可用子空间。 Subavatars可以包括自动化的客户服务代表控制和共同控制的子资源。

    Secure communication modes in a virtual universe
    10.
    发明授权
    Secure communication modes in a virtual universe 有权
    虚拟世界中的安全通信模式

    公开(公告)号:US08051462B2

    公开(公告)日:2011-11-01

    申请号:US12117866

    申请日:2008-05-09

    IPC分类号: G06F7/00

    CPC分类号: H04L63/0428

    摘要: The present invention is directed to a system, method and program product for providing secure communications in a virtual universe. A system is disclosed that includes a system for allowing a first avatar to request a secure communication mode and for allowing a second avatar to accept the secure communication mode. Once accepted, a secure session is initiated within the virtual universe between the first avatar and the second avatar and at least one feature of the virtual universe is altered to effectuate the secure communication mode.

    摘要翻译: 本发明涉及一种用于在虚拟宇宙中提供安全通信的系统,方法和程序产品。 公开了一种系统,其包括用于允许第一化身要求安全通信模式并允许第二化身接受安全通信模式的系统。 一旦接受,在第一化身和第二化身之间的虚拟宇宙内启动安全会话,并且改变虚拟宇宙的至少一个特征以实现安全通信模式。