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1.发明授权System and method for music-on-hold in a voice over internet protocol (VoIP) environment 有权用于互联网语音协议（VoIP）环境中的音乐保持的系统和方法公开(公告)号：US07173911B1
公开(公告)日：2007-02-06
申请号：US10035573
申请日：2001-12-28
CPC分类号： H04L29/06027 , H04L65/1083 , H04L65/1096 , H04L65/80
摘要： This method for music-on-hold in a voiceover Internet Protocol (VoIP) environment includes determining a quality value for each of a plurality of audio streams communicated in the VoIP format. One of the audio streams may be selected for playing to a call on hold based on the quality values for the audio streams. In that particular embodiment, the quality values may be determined at and/or near the endpoint handling that call on hold.
摘要翻译： 这种在配音互联网协议（VoIP）环境中保持音乐的方法包括确定以VoIP格式传送的多个音频流中的每一个的质量值。 可以基于音频流的质量值选择一个音频流来播放到保持呼叫。 在该特定实施例中，质量值可以在处理该保持呼叫的端点处和/或附近确定。
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2.发明授权System and method for providing on-hold content in a voice over internet protocol (VoIP) environment 有权用于通过网络协议（VoIP）环境提供保持内容的系统和方法公开(公告)号：US07209475B1
公开(公告)日：2007-04-24
申请号：US10035679
申请日：2001-12-28
IPC分类号： H04L12/66
CPC分类号： H04L65/1083 , H04M3/4285 , H04M3/4878
摘要： A method and system for providing on-hold content in a voice over Internet Protocol (VoIP) environment includes receiving an indication of a call on-hold. On-hold content for the call may be selected based on revenue generation criteria such as, for example, prices advertisers and other content providers are willing to pay for provisioning of their content to the call.
摘要翻译： 用于在因特网协议语音（VoIP）环境中提供保持内容的方法和系统包括接收呼叫保持的指示。 可以基于收入生成标准来选择用于呼叫的保持内容，例如，广告商和其他内容提供商愿意为呼叫的内容供应而支付的价格。
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3.发明授权公开(公告)号：US06917587B1
公开(公告)日：2005-07-12
申请号：US09776076
申请日：2001-02-01
CPC分类号： H04L65/1069 , H04L65/403 , H04L65/608 , H04M3/2254 , H04M7/006
摘要： A method and apparatus for recovering a call resource from a call session are disclosed. A call resource detects if a media stream communicated from a device via a communication network becomes inactive during the call session and deletes the inactive media stream. The call resource deletes the inactive media streams until one media stream remains in the call session, which is terminated to release the call resource from the call session.
摘要翻译： 公开了一种从呼叫会话中恢复呼叫资源的方法和装置。 呼叫资源检测在呼叫会话期间通过通信网络从设备传送的媒体流是否变为不活动，并删除非活动媒体流。 呼叫资源删除不活动媒体流，直到一个媒体流保持在呼叫会话中，终止该呼叫会话从呼叫会话释放呼叫资源。
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4.发明授权Geographical location information/signal quality-context based recording and playback of multimedia data from a conference session 有权地理位置信息/信号质量上下文记录和回放来自会议会话的多媒体数据公开(公告)号：US08938216B2
公开(公告)日：2015-01-20
申请号：US12953607
申请日：2010-11-24
申请人： Shmuel Shaffer , Mukul Jain , Jochen Weppner , Shantanu Sarkar , Daniel Shaffer
发明人： Shmuel Shaffer , Mukul Jain , Jochen Weppner , Shantanu Sarkar , Daniel Shaffer
CPC分类号： G11B27/11 , G11B20/10527 , G11B2020/10537 , G11B2020/1062 , H04N9/8205 , H04W4/029
摘要： Playback of multimedia data associated with a recorded conference session is simplified, particularly for a person who participated in the conference session from a mobile device. At a recording server that is in communication with a plurality of endpoints in a conference session, multimedia received from the plurality of endpoints participating in the conference session is recorded. The recording server obtains geographical location information for at least one mobile endpoint participating in the conference session as the at least one mobile endpoint moves. The recording server temporally correlates the geographical location information for the at least one endpoint with recorded multimedia data for the conference session. The recording server stores data tags for the geographical location information for the at least one mobile endpoint in association with the recorded multimedia data for subsequent use in indexing to map data to retrieve a portion of the recorded multimedia data for playback.
摘要翻译： 与记录的会议会话相关联的多媒体数据的回放被简化，特别是对于从移动设备参与会议会话的人来说。 在与会议会话中的多个端点通信的记录服务器中，记录从参与会议会话的多个端点接收到的多媒体。 当至少一个移动终端移动时，记录服务器获得参与会议会话的至少一个移动终端的地理位置信息。 记录服务器将至少一个端点的地理位置信息与会议会话的记录的多媒体数据暂时相关。 记录服务器存储与记录的多媒体数据相关联的用于至少一个移动端点的地理位置信息的数据标签，用于随后用于索引以映射数据以检索记录的多媒体数据的一部分用于回放。
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公开(公告)号：US08488775B2
公开(公告)日：2013-07-16
申请号：US12962153
申请日：2010-12-07
申请人： Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
发明人： Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/382 , H04M3/42221
摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将呼叫分发给多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。
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6.发明申请Call to Call Center as Trigger to Capture and Record Other Geographically Relevant Data 有权呼叫呼叫中心作为触发器来捕获和记录其他与地理位置相关的数据公开(公告)号：US20120027189A1
公开(公告)日：2012-02-02
申请号：US12845183
申请日：2010-07-28
申请人： Shmuel Shaffer , Jochen Weppner , Shantanu Sarkar , Mukul Jain
发明人： Shmuel Shaffer , Jochen Weppner , Shantanu Sarkar , Mukul Jain
IPC分类号： H04M1/56
CPC分类号： H04M3/42348 , H04M3/42068 , H04M3/5116 , H04M2203/2094 , H04M2203/558
摘要： Techniques are provided for using a location of a caller placing a call that is received at a call center to identify other sources of information that are relevant to the call. A call is received at a call center from a caller. The location of the caller is obtained from the received call, and other sources of information potentially relevant to the call are identified based on the location of the caller. For example, information is stored that identifies at lease one individual that is proximate to the location of the caller, and communication is initiated with at least one individual who is determined to be located proximate to the caller.
摘要翻译： 提供技术用于使用呼叫者在呼叫中心接收的呼叫的位置来识别与呼叫相关的其他信息源。 在呼叫中心从呼叫者接收到呼叫。 呼叫者的位置是从接收到的呼叫中获得的，并且基于呼叫者的位置来识别潜在地与呼叫相关的其他信息源。 例如，存储标识至少一个接近于呼叫者的位置的个体的信息，并且与被确定为位于呼叫者附近的至少一个个体发起通信。
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7.发明申请公开(公告)号：US20120002002A1
公开(公告)日：2012-01-05
申请号：US12828625
申请日：2010-07-01
申请人： Shmuel Shaffer , Jochen Weppner , Shantanu Sarkar , Mukul Jain
发明人： Shmuel Shaffer , Jochen Weppner , Shantanu Sarkar , Mukul Jain
IPC分类号： H04N7/15
摘要： Techniques are provided for receiving multimedia from a plurality of endpoints participating in a conference session, including multimedia from an endpoint that was muted during the conference session. A muting state is detected at a particular endpoint during the conference session and the multimedia from the particular endpoint is recorded even though it is not forwarded and rendered to the other endpoints during the conference session. Information associated with the multimedia data for the conference session is stored to indicate the time period during which the muting state was detected at the particular endpoint. Techniques are also provided for granting access at a later time to the stored multimedia data for conference session, including access controls to the muted multimedia.
摘要翻译： 提供技术用于从参与会议会话的多个端点接收多媒体，包括来自在会议期间被静音的端点的多媒体。 在会议会话期间在特定端点处检测到静音状态，并且即使在会议会话期间不转发并呈现给其他端点，也记录来自特定端点的多媒体。 存储与会议会话的多媒体数据相关联的信息，以指示在特定端点处检测到静音状态的时间段。 还提供了用于在稍后时间将存储的多媒体数据用于会议会话的准许技术，包括对静音多媒体的访问控制。
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公开(公告)号：US20110075883A1
公开(公告)日：2011-03-31
申请号：US12962153
申请日：2010-12-07
申请人： Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
发明人： Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
CPC分类号： H04M3/523 , H04M3/382 , H04M3/42221
摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
摘要翻译： 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。
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公开(公告)号：US20090216835A1
公开(公告)日：2009-08-27
申请号：US12035593
申请日：2008-02-22
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： In an example embodiment, a technique that allows members of a group at multiple locations to have private conversations within members of the group while participating in a conference call. Group members are defined and divided into virtual conference rooms. When a group mute is requested, signals originating from members of the group are distributed to locations where group members are present, while all participants of the conference call, including the members of the muted group, receive un-muted media signals.
摘要翻译： 在示例实施例中，允许在多个位置处的组的成员在参与电话会议期间在该组中的成员内进行私有会话的技术。 组成员被定义并分为虚拟会议室。 当请求组静音时，来自组成员的信号被分发到组成员存在的位置，而电话会议的所有参与者（包括静音组的成员）都接收未静音的媒体信号。
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10.发明申请公开(公告)号：US20080011823A1
公开(公告)日：2008-01-17
申请号：US11860705
申请日：2007-09-25
IPC分类号： G06F17/00
CPC分类号： G06Q20/403 , G06Q20/10 , G06Q20/12 , G06Q20/382
摘要： A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.
摘要翻译： 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。
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