System and method for automatically processing a user's request by an automated assistant
    3.
    发明授权
    System and method for automatically processing a user's request by an automated assistant 失效
    用于自动处理用户请求的系统和方法

    公开(公告)号:US07242758B2

    公开(公告)日:2007-07-10

    申请号:US10353012

    申请日:2003-01-29

    IPC分类号: H04M3/493 H04M1/64 G06F17/30

    摘要: Embodiments of the present invention relate to a method and system for providing automated directory assistance with minimum external or operator intervention. A directory listing request may be received from a user. The directory listing request may be recognized and a first search of a database may be conducted for the recognized directory listing request. If more than one match for the recognized directory listing request is found in the database, the user may be prompted to provide at least one of a street address and category information for the recognized directory listing request. A second search of the database may be conducted using at least one of the street address and the category information provided by the user. If a match for the recognized directory listing request is found, a directory listing may be output to the user.

    摘要翻译: 本发明的实施例涉及一种用于以最小的外部或操作者干预来提供自动目录辅助的方法和系统。 可以从用户接收目录列表请求。 可以识别目录列表请求,并且可以对所识别的目录列表请求进行数据库的第一次搜索。 如果在数据库中找到对于所识别的目录列表请求的多于一个匹配,则可能提示用户提供用于所识别的目录列表请求的街道地址和类别信息中的至少一个。 可以使用由用户提供的街道地址和类别信息中的至少一个来进行数据库的第二次搜索。 如果找到了用于识别的目录列表请求的匹配,则可以向用户输出目录列表。

    System and method for pre-processing information used by an automated attendant
    5.
    发明授权
    System and method for pre-processing information used by an automated attendant 有权
    用于预处理自动话务员使用的信息的系统和方法

    公开(公告)号:US06671670B2

    公开(公告)日:2003-12-30

    申请号:US10041620

    申请日:2002-01-10

    IPC分类号: G10L2100

    摘要: The invention concerns method and system for pre-processing entries in a directory listings. An automated attendant or automated directory listings assistant may use the pre-processed entries. A first directory listings including one or more fields may be received. The one or more fields may be populated with entries including one or more symbol strings. A second directory listings including one or more fields may be received. The one or more fields of the second directory listings may be populated with entries including one or symbol strings. Entries in the one or more fields of the first directory listings may be correlated with entries in the corresponding one or more fields of the second directory listings. Entries, in the one or more fields of the first directory listings, which do not correlate with entries in the corresponding one or more fields of the second directory listings may be identified. The identified entries may be processed using a rule set corresponding to the field in which the entry is located. Based on the rule set, a corresponding confidence level for the processed entries may be determined. The processed entries having the corresponding confidence level meeting or exceeding a threshold may be automatically modified. The automatically modified entries may be outputted for processing. In alternative embodiments of the present invention, the processed entries having the corresponding confidence level below the threshold may be marked for operator confirmation.

    摘要翻译: 本发明涉及用于在目录列表中预处理条目的方法和系统。 自动话务员或自动目录列表助理可以使用预处理的条目。 可以接收包括一个或多个字段的第一目录列表。 一个或多个字段可以填充包括一个或多个符号串的条目。 可以接收包括一个或多个字段的第二目录列表。 可以用包括一个或符号串的条目来填充第二目录列表的一个或多个字段。 可以将第一目录列表的一个或多个字段中的条目与第二目录列表的对应的一个或多个字段中的条目相关联。 可以识别在与第二目录列表的相应的一个或多个字段中的条目不相关的第一目录列表的一个或多个字段中的条目。 可以使用与条目所在的字段相对应的规则集来处理所识别的条目。 基于规则集,可以确定处理的条目的对应置信度。 可以自动修改具有满足或超过阈值的相应置信度的处理条目。 可以输出自动修改的条目以进行处理。 在本发明的替代实施例中,可以标记具有低于阈值的对应置信水平的处理条目以进行操作者确认。