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    Natural language knowledge servers as network resources
    2.
    发明授权
    Natural language knowledge servers as network resources 有权
    自然语言知识服务器作为网络资源

    公开(公告)号：US06192338B1

    公开(公告)日：2001-02-20

    申请号：US09334916

    申请日：1999-06-17

    申请人： Edward Dennis Haszto ,  Esther Levin ,  Stephen Michael Marcus ,  Roberto Pieraccini

    发明人： Edward Dennis Haszto ,  Esther Levin ,  Stephen Michael Marcus ,  Roberto Pieraccini

    IPC分类号： G10L1518

    CPC分类号： G10L15/30 ,  G10L2015/228

    摘要： A network resource system includes a first server which can communicate with a client computer. The first server produces a speech signal representing speech from a user at the client computer, and context information which indicates the semantic context of the user's speech and a predefined format in which data are returned to the first server. A network knowledge server is in communication with and separated from the first server. The network knowledge server returns to the first server a text structure having one or more fields corresponding to the predefined format. The first server uses data from the one or more fields to determine a response to the user's speech.

    摘要翻译： 网络资源系统包括可与客户端计算机进行通信的第一服务器。 第一服务器产生表示来自客户端计算机的用户的语音的语音信号，以及指示用户语音的语义上下文的上下文信息和数据返回到第一服务器的预定格式。 网络知识服务器与第一服务器通信并与第一服务器分离。 网络知识服务器向第一服务器返回具有与预定义格式相对应的一个或多个字段的文本结构。 第一台服务器使用一个或多个字段的数据来确定对用户演讲的响应。

    System and method for automatically processing a user's request by an automated assistant
    4.
    发明授权
    System and method for automatically processing a user's request by an automated assistant 失效
    用于自动处理用户请求的系统和方法

    公开(公告)号：US07242758B2

    公开(公告)日：2007-07-10

    申请号：US10353012

    申请日：2003-01-29

    申请人： Amir Mane ,  Esther Levin ,  Susan Boyce

    发明人： Amir Mane ,  Esther Levin ,  Susan Boyce

    IPC分类号： H04M3/493 ,  H04M1/64 ,  G06F17/30

    CPC分类号： H04M3/4931 ,  H04M2201/40 ,  Y10S707/99933

    摘要： Embodiments of the present invention relate to a method and system for providing automated directory assistance with minimum external or operator intervention. A directory listing request may be received from a user. The directory listing request may be recognized and a first search of a database may be conducted for the recognized directory listing request. If more than one match for the recognized directory listing request is found in the database, the user may be prompted to provide at least one of a street address and category information for the recognized directory listing request. A second search of the database may be conducted using at least one of the street address and the category information provided by the user. If a match for the recognized directory listing request is found, a directory listing may be output to the user.

    摘要翻译： 本发明的实施例涉及一种用于以最小的外部或操作者干预来提供自动目录辅助的方法和系统。 可以从用户接收目录列表请求。 可以识别目录列表请求，并且可以对所识别的目录列表请求进行数据库的第一次搜索。 如果在数据库中找到对于所识别的目录列表请求的多于一个匹配，则可能提示用户提供用于所识别的目录列表请求的街道地址和类别信息中的至少一个。 可以使用由用户提供的街道地址和类别信息中的至少一个来进行数据库的第二次搜索。 如果找到了用于识别的目录列表请求的匹配，则可以向用户输出目录列表。

    Method of using a natural language interface to retrieve information from one or more data resources
    5.
    发明授权
    Method of using a natural language interface to retrieve information from one or more data resources 失效
    使用自然语言界面从一个或多个数据资源检索信息的方法

    公开(公告)号：US06173279B2

    公开(公告)日：2001-01-09

    申请号：US09058107

    申请日：1998-04-09

    申请人： Esther Levin ,  Shrikanth Sambasivan Narayanan ,  Roberto Pieraccini ,  Ilija Zeljkovic

    发明人： Esther Levin ,  Shrikanth Sambasivan Narayanan ,  Roberto Pieraccini ,  Ilija Zeljkovic

    IPC分类号： G06F1730

    CPC分类号： H04M3/4931 ,  H04M2201/40 ,  Y10S707/916 ,  Y10S707/917 ,  Y10S707/955 ,  Y10S707/99933 ,  Y10S707/99934 ,  Y10S707/99935 ,  Y10S707/99943

    摘要： A method of using at least one natural language query to retrieve information from one or more data resources and further performing a requested action using the retrieved information is disclosed. At least one natural language query directed to retrieving particular information is received. At least one object from the natural language query is extracted. The relationship between each of the at least one extracted objects is determined. A semantic representation is created from the at least one extracted objects. The semantic representation is compared to a knowledge structure. The knowledge structure is comprised of one or more grammars which are extracted from a plurality of data resources. The semantic representations are matched to the grammar. A database query is generated based on the matched objects. The query is applied to one or more of the data resources and information is retrieved. The requested action is then performed using the retrieved information.

    摘要翻译： 公开了一种使用至少一种自然语言查询来从一个或多个数据资源检索信息并且使用检索到的信息进一步执行所请求的动作的方法。 接收至少一个针对检索特定信息的自然语言查询。 提取至少一个来自自然语言查询的对象。 确定所述至少一个提取对象中的每一个之间的关系。 从至少一个提取的对象创建语义表示。 将语义表示与知识结构进行比较。 知识结构由从多个数据资源提取的一个或多个语法组成。 语义表示与语法相匹配。 基于匹配对象生成数据库查询。 该查询应用于一个或多个数据资源，并且检索信息。 然后使用检索到的信息执行所请求的操作。

    System and method for pre-processing information used by an automated attendant
    8.
    发明授权
    System and method for pre-processing information used by an automated attendant 有权
    用于预处理自动话务员使用的信息的系统和方法

    公开(公告)号：US06671670B2

    公开(公告)日：2003-12-30

    申请号：US10041620

    申请日：2002-01-10

    申请人： Esther Levin ,  Susan Boyce ,  Brian Helfrich ,  Amir Mane ,  Alison Schondorf ,  Ilija Zeljkovic

    发明人： Esther Levin ,  Susan Boyce ,  Brian Helfrich ,  Amir Mane ,  Alison Schondorf ,  Ilija Zeljkovic

    IPC分类号： G10L2100

    CPC分类号： G10L13/08 ,  G10L13/00 ,  G10L15/187 ,  G10L15/193 ,  H04M3/4931 ,  H04M2201/40 ,  Y10S707/99935 ,  Y10S707/99952

    摘要： The invention concerns method and system for pre-processing entries in a directory listings. An automated attendant or automated directory listings assistant may use the pre-processed entries. A first directory listings including one or more fields may be received. The one or more fields may be populated with entries including one or more symbol strings. A second directory listings including one or more fields may be received. The one or more fields of the second directory listings may be populated with entries including one or symbol strings. Entries in the one or more fields of the first directory listings may be correlated with entries in the corresponding one or more fields of the second directory listings. Entries, in the one or more fields of the first directory listings, which do not correlate with entries in the corresponding one or more fields of the second directory listings may be identified. The identified entries may be processed using a rule set corresponding to the field in which the entry is located. Based on the rule set, a corresponding confidence level for the processed entries may be determined. The processed entries having the corresponding confidence level meeting or exceeding a threshold may be automatically modified. The automatically modified entries may be outputted for processing. In alternative embodiments of the present invention, the processed entries having the corresponding confidence level below the threshold may be marked for operator confirmation.

    摘要翻译： 本发明涉及用于在目录列表中预处理条目的方法和系统。 自动话务员或自动目录列表助理可以使用预处理的条目。 可以接收包括一个或多个字段的第一目录列表。 一个或多个字段可以填充包括一个或多个符号串的条目。 可以接收包括一个或多个字段的第二目录列表。 可以用包括一个或符号串的条目来填充第二目录列表的一个或多个字段。 可以将第一目录列表的一个或多个字段中的条目与第二目录列表的对应的一个或多个字段中的条目相关联。 可以识别在与第二目录列表的相应的一个或多个字段中的条目不相关的第一目录列表的一个或多个字段中的条目。 可以使用与条目所在的字段相对应的规则集来处理所识别的条目。 基于规则集，可以确定处理的条目的对应置信度。 可以自动修改具有满足或超过阈值的相应置信度的处理条目。 可以输出自动修改的条目以进行处理。 在本发明的替代实施例中，可以标记具有低于阈值的对应置信水平的处理条目以进行操作者确认。

    Method and apparatus for automatically processing a user's communication
    9.
    发明授权
    Method and apparatus for automatically processing a user's communication 有权

    公开(公告)号：US06625600B2

    公开(公告)日：2003-09-23

    申请号：US09845360

    申请日：2001-05-01

    申请人： Yevgenly Lyudovyk ,  Esther Levin

    发明人： Yevgenly Lyudovyk ,  Esther Levin

    IPC分类号： G06F1730

    CPC分类号： G06F17/30899 ,  H04M3/493 ,  Y10S707/99933 ,  Y10S707/99934 ,  Y10S707/99935 ,  Y10S707/99936

    摘要： The invention concerns a method and apparatus for processing a user's communication. The invention may include receiving a list of recognized symbol strings of one or more recognized entries. The list of recognized symbol strings may include a first similarity score associated with each recognized entry. From each recognized symbol string one or more contiguous sequences of N-symbols may be extracted. One of the extracted contiguous sequences of N-symbols may be matched with at least one stored contiguous sequence of N-symbols from a first database. A preliminary set of symbol strings and associated second similarity scores may be generated. The preliminary set of symbol strings may include one or more stored symbol strings from a second database that correspond to the at least one matched contiguous sequence of N-symbols. A third similarity score associated with the one or more stored symbol strings included in the preliminary set of symbol strings may be computed. A refined set of symbol strings from the preliminary set of symbol strings based on the computed third similarity score may be output.