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公开(公告)号：US11520468B2
公开(公告)日：2022-12-06
申请号：US17447223
申请日：2021-09-09
申请人： salesforce.com, inc.
IPC分类号： G06F3/0484 , G06F3/04842 , H04L65/403 , G06Q30/00 , G06Q50/00 , H04L51/52 , G06Q30/02 , G06F3/048
摘要： Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
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2.发明授权公开(公告)号：US10915827B2
公开(公告)日：2021-02-09
申请号：US16198449
申请日：2018-11-21
申请人： salesforce.com, inc.
发明人： Kristen Noriko Muramoto , Son Thanh Chang , Clement Jacques Antoine Tussoit , Melissa Hoang , Chaitanya Malla , Orjan N. Kjellberg , Carlos Enrique Mogollan Jimenez , George Hu
IPC分类号： G06N5/04 , G06F9/451 , G06N99/00 , G06F3/0484 , G06F3/0482
摘要： A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.
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公开(公告)号：US09600510B2
公开(公告)日：2017-03-21
申请号：US14960160
申请日：2015-12-04
申请人： salesforce.com, inc.
发明人： Scott D. Beechuk , Orjan N. Kjellberg , Larry P. G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason Aaron Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
CPC分类号： G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
摘要： Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
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公开(公告)号：US11137885B2
公开(公告)日：2021-10-05
申请号：US16281602
申请日：2019-02-21
申请人： salesforce.com, inc.
摘要： Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
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公开(公告)号：US11087333B2
公开(公告)日：2021-08-10
申请号：US16526887
申请日：2019-07-30
申请人： salesforce.com, inc.
发明人： Santhosh Kumar Kuchoor , Orjan N. Kjellberg , Jonathan Rico Morales , Michael Macasek , Parvinder Ghotra , Nathan Hess , Vartika Vaish
IPC分类号： G06Q30/00 , G06F16/903 , H04L12/58
摘要： The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.
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公开(公告)号：US20190205442A1
公开(公告)日：2019-07-04
申请号：US15860108
申请日：2018-01-02
申请人： salesforce.com, Inc.
发明人： Gautam Vasudev , Matthew Davidchuk , Adarsha Badarinath , Kristen Muramoto , Orjan N. Kjellberg
IPC分类号： G06F17/30
CPC分类号： G06F16/2379 , G06Q30/01
摘要： Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.
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公开(公告)号：US09235614B2
公开(公告)日：2016-01-12
申请号：US14014832
申请日：2013-08-30
申请人： salesforce.com, inc.
发明人： Scott D. Beechuk , Orjan N. Kjellberg , Larry P. G. Robinson , Michael Ramsey , Arvind Krishnan , Jyoti M. Khubchandani , Jill Blue Lin , Mustafa O. Al-Alami , Jason A. Ellis , Christopher A. Myers , Vahn K. Phan , Chitra Gulabrani
CPC分类号： G06F17/30345 , G06F3/0482 , G06F3/04842 , G06F17/30867 , G06Q10/06 , G06Q30/016 , G06Q50/01 , H04L67/02
摘要： Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
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公开(公告)号：US20230185437A1
公开(公告)日：2023-06-15
申请号：US18053076
申请日：2022-11-07
申请人： salesforce.com, inc.
IPC分类号： G06F3/04842 , H04L65/403 , G06Q30/01 , G06Q50/00 , H04L51/52
CPC分类号： G06F3/04842 , H04L65/403 , G06Q30/01 , G06Q50/01 , H04L51/52 , G06Q30/02
摘要： Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
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公开(公告)号：US20190187881A1
公开(公告)日：2019-06-20
申请号：US16281602
申请日：2019-02-21
申请人： salesforce.com, inc.
IPC分类号： G06F3/0484 , G06Q30/00 , G06Q50/00 , H04L12/58 , H04L29/06
CPC分类号： G06F3/04842 , G06F3/048 , G06Q30/00 , G06Q30/01 , G06Q30/016 , G06Q30/02 , G06Q30/0281 , G06Q50/01 , H04L51/32 , H04L65/403
摘要： Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
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公开(公告)号：US10248297B2
公开(公告)日：2019-04-02
申请号：US14972954
申请日：2015-12-17
申请人： salesforce.com, inc.
摘要： Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
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