公开(公告)号：US20200265065A1

公开(公告)日：2020-08-20

申请号：US16775024

申请日：2020-01-28

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F16/27 ,  G06F16/9032 ,  G10L15/22 ,  G06F16/9535 ,  G06F16/21 ,  H04L29/08

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.

公开(公告)号：US20190042601A1

公开(公告)日：2019-02-07

申请号：US15666296

申请日：2017-08-01

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F17/30 ,  H04L29/08

CPC classification number: G06F16/27 ,  G06F16/219 ,  G06F16/24522 ,  G06F16/90332 ,  G06F16/9535 ,  G10L15/22 ,  H04L67/02 ,  H04L67/10

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.

公开(公告)号：US10579641B2

公开(公告)日：2020-03-03

申请号：US15666296

申请日：2017-08-01

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F17/30 ,  G06F16/27 ,  H04L29/08 ,  G06F16/21 ,  G06F16/9535 ,  G10L15/22 ,  G06F16/9032 ,  G06F16/2452

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.

公开(公告)号：US11449525B2

公开(公告)日：2022-09-20

申请号：US16775024

申请日：2020-01-28

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F7/00 ,  G06F16/27 ,  H04L67/10 ,  H04L67/02 ,  G06F16/21 ,  G06F16/9535 ,  G10L15/22 ,  G06F16/9032 ,  G06F16/2452

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.

公开(公告)号：US09961519B1

公开(公告)日：2018-05-01

申请号：US15666283

申请日：2017-08-01

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: H04W4/00 ,  H04W4/12 ,  G06F17/30

CPC classification number: H04W4/12 ,  G06F17/30283 ,  G06F17/30309 ,  G06F17/30377

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating text-based interaction by a mobile device with an enterprise database. In some implementations, a first one or more text messages sent from a mobile device during a session is parsed to identify a command and a type of enterprise work record. It is determined that the identified command and record type were previously identified. One or more fields of the record type required by the enterprise database to be populated to carry out the identified command is determined. A request message requesting user input to populate the one or more fields can be sent to the mobile device, and instructions can be sent to the enterprise database to carry out the identified command with respect to the identified type of enterprise work record using the field data.

公开(公告)号：US20250094444A1

公开(公告)日：2025-03-20

申请号：US18966700

申请日：2024-12-03

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F16/27 ,  G06F16/21 ,  G06F16/2452 ,  G06F16/9032 ,  G06F16/9535 ,  G10L15/22 ,  H04L67/02 ,  H04L67/10

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.

公开(公告)号：US12189650B2

公开(公告)日：2025-01-07

申请号：US17821897

申请日：2022-08-24

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F7/00 ,  G06F16/21 ,  G06F16/27 ,  G06F16/9032 ,  G06F16/9535 ,  G10L15/22 ,  H04L67/02 ,  H04L67/10 ,  G06F16/2452

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.

公开(公告)号：US20230088448A1

公开(公告)日：2023-03-23

申请号：US17821897

申请日：2022-08-24

Applicant: salesforce.com, inc.

Inventor： Subrata Ashe

IPC: G06F16/27 ,  H04L67/10 ,  H04L67/02 ,  G06F16/21 ,  G06F16/9535 ,  G10L15/22 ,  G06F16/9032

Abstract: Disclosed are systems, methods, apparatus and computer program products for facilitating voice-based interaction by a mobile device with an enterprise database. In some implementations, a command and a type of enterprise work record are identified in a first one or more voice signals obtained at the mobile device. One or more fields of the identified record type required by the enterprise database to be populated to carry out the identified command is determined. Field data can be identified in a second one or more voice signals obtained at the mobile device. Structured text data comprising the identified command, the identified record type and the identified field data can be sent to a server.