公开(公告)号：US09830044B2

公开(公告)日：2017-11-28

申请号：US14293586

申请日：2014-06-02

申请人： Next IT Corporation

发明人： Fred A Brown ,  Tanya M Miller

IPC分类号： G06F3/0481 ,  G06F3/0484 ,  G06F9/44 ,  G06Q10/10 ,  G06Q50/20 ,  G06Q30/00

CPC分类号： G06F3/04817 ,  G06F3/04842 ,  G06F9/453 ,  G06F17/30976 ,  G06N3/006 ,  G06Q10/10 ,  G06Q30/016 ,  G06Q50/20

摘要： Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

公开(公告)号：US09536049B2

公开(公告)日：2017-01-03

申请号：US13607414

申请日：2012-09-07

申请人： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

发明人： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

IPC分类号： G06F17/27 ,  G06Q50/00 ,  G06F19/00 ,  G10L15/08 ,  G10L15/22 ,  G06F3/0488 ,  G06F3/16

CPC分类号： G06F19/3418 ,  G06F3/04886 ,  G06F3/167 ,  G06F19/00 ,  G06F19/326 ,  G06F19/328 ,  G06F19/3475 ,  G06F19/3481 ,  G10L15/08 ,  G10L15/22 ,  G16H10/60 ,  G16H50/20 ,  G16H50/50

摘要： A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

摘要翻译： 会话用户界面使患者能够通过使用虚拟助手与病人进行交谈的系统来整合诊断，治疗，药物管理和支付来更好地了解其医疗保健。 会话用户界面传达虚拟助理和患者之间的对话的视觉表示。 患者的身份，包括偏好和医疗记录，在所有交互中都保持一致，以便该集成系统的每个方面都能访问相同的信息。 会话用户界面呈现允许患者使用自然语言命令与虚拟助手交互以接收信息并完成与他或她的医疗保健相关的任务。

公开(公告)号：US09223537B2

公开(公告)日：2015-12-29

申请号：US13449927

申请日：2012-04-18

申请人： Fred A Brown ,  Tanya M Miller ,  Charles C Wooters ,  Bryan Michael Culley ,  Eli D. Snavely

发明人： Fred A Brown ,  Tanya M Miller ,  Charles C Wooters ,  Bryan Michael Culley ,  Eli D. Snavely

IPC分类号： G06F3/16

CPC分类号： G06F3/04842 ,  G06F3/04812 ,  G06F3/165 ,  G06F3/167 ,  H04L51/04

摘要： A conversation user interface enables users to better understand their interactions with computing devices, particularly when speech input is involved. The conversation user interface conveys a visual representation of a conversation between the computing device, or virtual assistant thereon, and a user. The conversation user interface presents a series of dialog representations that show input from a user (verbal or otherwise) and responses from the device or virtual assistant. Associated with one or more of the dialog representations are one or more graphical elements to convey assumptions made to interpret the user input and derive an associated response. The conversation user interface enables the user to see the assumptions upon which the response was based, and to optionally change the assumption(s). Upon change of an assumption, the conversation GUI is refreshed to present a modified dialog representation of a new response derived from the altered set of assumptions.

摘要翻译： 会话用户界面使用户能够更好地了解其与计算设备的交互，特别是在涉及语音输入时。 会话用户界面传达计算设备或其上的虚拟助理与用户之间的会话的可视表示。 会话用户界面提供一系列对话表示，显示来自用户（口头或其他方式）的输入以及来自设备或虚拟助手的响应。 与一个或多个对话表示相关联的是一个或多个图形元素，用于传达用于解释用户输入并导出相关联的响应的假设。 会话用户界面使用户能够看到响应所基于的假设，并且可选地改变假设。 在改变假设时，刷新会话GUI以呈现由改变的假设集合导出的新响应的修改的对话表示。

公开(公告)号：US20150363697A1

公开(公告)日：2015-12-17

申请号：US14837282

申请日：2015-08-27

申请人： Next IT Corporation

发明人： Nova T. Spivack

IPC分类号： G06N5/02 ,  G06F3/0485 ,  G06F17/22 ,  G06N99/00

CPC分类号： G06N5/022 ,  G06F3/0485 ,  G06F17/2235 ,  G06F17/30654 ,  G06N99/005

摘要： A system and a method for a service engine providing distributed intelligent assistance to a user are described herein. The method comprising steps of receiving and displaying a user inquiry from the user, the user inquiry having a linguistic pattern including a verb; generating and displaying a follow up question based on the user inquiry; receiving and displaying a follow up answer from the user; and generating and displaying a response based on the user inquiry and the follow up answer.

摘要翻译： 这里描述了向用户提供分布式智能辅助的服务引擎的系统和方法。 该方法包括以下步骤：从用户接收和显示用户查询，用户查询具有包括动词的语言模式; 根据用户查询生成并显示后续问题; 接收和显示用户的后续答案; 以及基于用户查询和后续答案生成和显示响应。

公开(公告)号：US20140244266A1

公开(公告)日：2014-08-28

申请号：US13774381

申请日：2013-02-22

申请人： NEXT IT CORPORATION

发明人： Fred A. Brown ,  Tanya M. Miller

IPC分类号： G06F3/048 ,  G10L15/22

CPC分类号： G10L15/22 ,  G06F3/167 ,  G06F9/453 ,  G10L15/1822 ,  G10L2015/223

摘要： Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

摘要翻译： 本文描述了通过虚拟助理与内容项的一部分进行交互的技术。 这些技术可以包括识别与用户输入相关的内容项的一部分，并引起与内容项的该部分相关的动作。 动作可以包括例如以可适应于智能设备的显示特性的可显示格式在智能设备上显示内容项的部分，为满足用户输入的用户执行任务等等 。

公开(公告)号：US20140074454A1

公开(公告)日：2014-03-13

申请号：US13607414

申请日：2012-09-07

申请人： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

发明人： Fred A. Brown ,  Mitchell G. Lawrence ,  Victor O'Brien Morrison

IPC分类号： G06F19/00 ,  G10L15/08

CPC分类号： G06F19/3418 ,  G06F3/04886 ,  G06F3/167 ,  G06F19/00 ,  G06F19/326 ,  G06F19/328 ,  G06F19/3475 ,  G06F19/3481 ,  G10L15/08 ,  G10L15/22 ,  G16H10/60 ,  G16H50/20 ,  G16H50/50

摘要： A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

公开(公告)号：US20140067375A1

公开(公告)日：2014-03-06

申请号：US13778824

申请日：2013-02-27

申请人： NEXT IT CORPORATION

发明人： Charles C. Wooters

IPC分类号： G06F17/28

CPC分类号： G06F17/28 ,  G06F17/279

摘要： Customer support, and other types of activities in which there is a dialogue between two humans can generate large volumes of conversation records. Automated analysis of these records can provide information about high-level features of, for example, the workings of a customer service department. Analysis of these conversations between a customer and a customer-support agent may also allow identification of customer support activities that can be provided by virtual agents instead of actual human agents. The analysis may evaluate conversations in terms of complexity, duration, and sentiment of the participants. Additionally, the conversations may also be analyzed to identify the existence of selected concepts or keywords. Workflow characteristics, the extent to which the conversation represents a multi-step process intended to accomplish a task, may also be determined for the conversations. Characteristics of individual conversations may be combined to obtain generalized or representative features for a set of a conversation records.

摘要翻译： 客户支持和其他类型的活动，其中有两个人之间的对话可以产生大量的会话记录。 这些记录的自动分析可以提供关于例如客户服务部门的工作的高级特征的信息。 对客户和客户支持代理之间的这些对话的分析还可以允许识别虚拟代理而不是实际的人类代理可以提供的客户支持活动。 分析可以在参与者的复杂性，持续时间和情绪方面评估对话。 此外，还可以分析对话以识别所选概念或关键字的存在。 工作流特征，会话代表用于完成任务的多步骤过程的程度也可以被确定为对话。 可以组合个体会话的特征以获得一组会话记录的广义或代表性特征。

公开(公告)号：US08605885B1

公开(公告)日：2013-12-10

申请号：US12604674

申请日：2009-10-23

申请人： Charles C. Wooters

发明人： Charles C. Wooters

IPC分类号： H04M3/00 ,  G10L15/00

CPC分类号： H04M3/51 ,  G10L15/08 ,  G10L15/1822 ,  G10L15/30 ,  G10L2015/221 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2203/553 ,  H04M2203/556

摘要： Systems and methods for handling information communicated by voice. The method may comprise: (i) receiving a call from a caller, the call comprising utterances from the caller; (ii) verbally communicating information to the caller through a customer service representative, the agent interacting with a display; (iii) processing the utterances with a computing device; (iv) determining content of the utterances; and (v) displaying information on the display based on the content.

摘要翻译： 用于处理通过语音传达的信息的系统和方法。 该方法可以包括：（i）从呼叫者接收呼叫，该呼叫包括来自呼叫者的话语; （ii）通过客户服务代表向代理人口头传达信息，代理人与显示器交互; （iii）使用计算设备处理话语; （iv）确定话语的内容; 和（v）基于内容在显示器上显示信息。

公开(公告)号：US07603705B2

公开(公告)日：2009-10-13

申请号：US11169142

申请日：2005-06-28

申请人： Shantu Roy

发明人： Shantu Roy

IPC分类号： G06F21/00

CPC分类号： G06F17/277 ,  G06F17/30654 ,  G06F17/30684 ,  G06F21/554 ,  G06F2221/2113 ,  G06F2221/2145 ,  H04L63/1416

摘要： Network and computer use policy is enforced by employing client-side systems that analyze data usage at the client in terms of what the data is, who is using the data, and the context of the data, and then make an intelligent decision on what action(s) to take responsive to the analysis that is performed. Such systems and related methods can protect organizational resources from inappropriate activities that originate from within the organization.

摘要翻译： 网络和计算机使用策略是通过采用客户端系统来执行的，该系统根据数据的数据，使用数据的数据和数据的上下文来分析客户端的数据使用情况，然后对什么动作做出明智的决定 （s）响应于执行的分析。 这种系统和相关方法可以保护组织资源免受来自组织内部的不适当的活动。

公开(公告)号：US09552350B2

公开(公告)日：2017-01-24

申请号：US14315852

申请日：2014-06-26

申请人： Next IT Corporation

发明人： Fred Brown ,  Mark Zartler ,  Tanya M Miller

IPC分类号： G06F17/30 ,  G06F17/27 ,  G06F17/28 ,  G10L17/22 ,  G06N5/02

CPC分类号： G06F17/30011 ,  G06F17/273 ,  G06F17/2735 ,  G06F17/2785 ,  G06F17/28 ,  G06F17/30023 ,  G06F17/30401 ,  G06F17/30477 ,  G06F17/30569 ,  G06F17/30654 ,  G06N5/02 ,  G10L17/22

摘要： Ambiguous input of a user received during an interactive session with a virtual agent may be processed. The virtual agent may be presented via a computing device to facilitate the interactive session with the user. The user may provide the ambiguous input, which is processed to determine a response to the input. The virtual agent may provide the response to the user. The virtual agent may also carry out a goal-based dialogue where a goal to be accomplished is identified. The virtual agent may prompt the user for information related to the goal.

摘要翻译： 可以处理在与虚拟代理的交互式会话期间接收到的用户的模糊输入。 可以经由计算设备呈现虚拟代理以便于与用户的交互式会话。 用户可以提供不确定的输入，其被处理以确定对输入的响应。 虚拟代理可以向用户提供响应。 虚拟代理还可以执行基于目标的对话，其中识别要实现的目标。 虚拟代理可以提示用户有关目标的信息。