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    SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS
    3.
    发明申请
    SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS 审中-公开

    公开(公告)号：US20180063325A1

    公开(公告)日：2018-03-01

    申请号：US15253784

    申请日：2016-08-31

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Brian Wilcox ,  Colin Michael Leonard ,  Herbert Willi Artur Ristock

    IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  G09B21/00

    CPC classification number: H04M3/42391 ,  G09B21/001 ,  G09B21/009 ,  H04M3/5183 ,  H04M3/5233

    Abstract: A method for handling an interaction between an individual having a physical impairment and a customer contact center includes: detecting, by a processor, an interaction directed to a route point; determining, by the processor, whether the interaction is associated with an individual having a physical impairment; identifying, by the processor, a first resource of the contact center for handling the interaction, wherein the first resource is assigned an attribute indicative of being suitable for handling interactions with individuals having the physical impairment; ascertaining, by the processor, a presence of the first resource at a place enabled for handling interactions with individuals having the physical impairment; and transmitting, by the processor, a signal for routing the interaction to the first resource for servicing via the place, wherein in response to the signal, a communication session is established with a user device of the individual having the physical impairment.

    ASSISTIVE TECHNOLOGY FOR THE IMPAIRED
    5.
    发明申请
    ASSISTIVE TECHNOLOGY FOR THE IMPAIRED 审中-公开
    协助技术为必须

    公开(公告)号：US20160371233A1

    公开(公告)日：2016-12-22

    申请号：US15253396

    申请日：2016-08-31

    Applicant: Actuate Corporation

    Inventor： Richard James Seabright ,  Zhigang Li ,  Cary Timar

    IPC: G06F17/21 ,  G09B21/00 ,  G06F17/24

    CPC classification number: G06F17/218 ,  G06F3/1206 ,  G06F3/1208 ,  G06F3/1244 ,  G06F3/1245 ,  G06F3/1257 ,  G06F17/2247 ,  G06F17/248 ,  G06F17/2705 ,  G06F2206/1512 ,  G09B21/001

    Abstract: Disclosed are methods and apparatus for generating accessible documents. In one embodiment, an initial document in a print format is obtained. The print format of the initial document is identified as one of a plurality of print formats. A parser corresponding to the one of the plurality of print formats is applied such that the initial document is parsed according to the print format of the initial document. An intermediate document that conforms to an intermediate format is generated based upon results obtained from applying the parser. A template for converting the intermediate document into an accessible document is obtained. The template is then such that an accessible document corresponding to the initial document is generated, wherein the accessible document includes a plurality of tags that designate an order of a plurality of regions of the accessible document.

    Abstract translation: 公开了用于生成可访问文档的方法和装置。 在一个实施例中，获得打印格式的初始文档。 初始文档的打印格式被识别为多种打印格式之一。 应用与多个打印格式之一相对应的解析器，使得根据初始文档的打印格式解析初始文档。 基于从应用解析器获得的结果生成符合中间格式的中间文档。 获得用于将中间文档转换为可访问文档的模板。 模板然后使得生成对应于初始文档的可访问文档，其中可访问文档包括指定可访问文档的多个区域的顺序的多个标签。

    NARRATION OF NETWORK CONTENT
    8.
    发明申请
    NARRATION OF NETWORK CONTENT 审中-公开
    网络内容的叙述

    公开(公告)号：US20150324377A1

    公开(公告)日：2015-11-12

    申请号：US14804213

    申请日：2015-07-20

    Applicant: Amazon Technologies, Inc.

    Inventor： Andrew Hayden

    IPC: G06F17/30 ,  H04L29/08 ,  H04L29/06

    CPC classification number: G06F17/3089 ,  G06F3/0481 ,  G06F17/211 ,  G06F17/30752 ,  G06F17/30899 ,  G09B21/001 ,  G09B21/009 ,  G10L13/00 ,  G10L15/30 ,  G10L25/30 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42

    Abstract: A process is directed to the generation, maintenance, and provision of narrations for requested network content. A client computing device transmits a narration of a network resource, such as a web page, to a network computing provider. The narration can be separated into portions, each portion corresponding to a portion of the network resource. A second client computing device can request the network resource and the narration. The network computing provider can determine whether there has been any change in the requested network resource since the narration was received, and can modify the narration provided to the second client computing device accordingly. The second client computing device can playback appropriate portions of the narration while still being capable of regular interaction with the requested network resource.

    Abstract translation: 一个过程针对生成，维护和提供所请求的网络内容的叙述。 客户端计算设备将诸如网页的网络资源的叙述传送到网络计算提供商。 叙述可以分为部分，每个部分对应于网络资源的一部分。 第二个客户端计算设备可以请求网络资源和叙述。 网络计算提供者可以自从接收到叙述之后，确定所请求的网络资源是否有变化，并且可以相应地修改提供给第二客户端计算设备的叙述。 第二客户端计算设备可以在仍然能够与所请求的网络资源进行定期交互的同时回放叙述的适当部分。

    Narration of network content
    10.
    发明授权
    Narration of network content 有权
    网络内容的叙述

    公开(公告)号：US09087024B1

    公开(公告)日：2015-07-21

    申请号：US13359028

    申请日：2012-01-26

    Applicant: Andrew Hayden

    Inventor： Andrew Hayden

    IPC: G06F17/22 ,  G06F17/21 ,  G06F3/0481 ,  G10L25/30 ,  G10L15/30

    CPC classification number: G06F17/3089 ,  G06F3/0481 ,  G06F17/211 ,  G06F17/30752 ,  G06F17/30899 ,  G09B21/001 ,  G09B21/009 ,  G10L13/00 ,  G10L15/30 ,  G10L25/30 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42

    Abstract: A process is directed to the generation, maintenance, and provision of narrations for requested network content. A client computing device transmits a narration of a network resource, such as a web page, to a network computing provider. The narration can be separated into portions, each portion corresponding to a portion of the network resource. A second client computing device can request the network resource and the narration. The network computing provider can determine whether there has been any change in the requested network resource since the narration was received, and can modify the narration provided to the second client computing device accordingly. The second client computing device can playback appropriate portions of the narration while still being capable of regular interaction with the requested network resource.

    Abstract translation: 一个过程针对生成，维护和提供所请求的网络内容的叙述。 客户端计算设备将诸如网页的网络资源的叙述传送到网络计算提供商。 叙述可以分为部分，每个部分对应于网络资源的一部分。 第二个客户端计算设备可以请求网络资源和叙述。 网络计算提供者可以自从接收到叙述之后，确定所请求的网络资源是否有变化，并且可以相应地修改提供给第二客户端计算设备的叙述。 第二客户端计算设备可以在仍然能够与所请求的网络资源进行定期交互的同时回放叙述的适当部分。

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