公开(公告)号：WO2007139990A2

公开(公告)日：2007-12-06

申请号：PCT/US2007/012598

申请日：2007-05-24

Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  PINES, Robert ,  BAUMEISTER, Christine

Inventor： MCGARY, Faith ,  PINES, Robert ,  BAUMEISTER, Christine

IPC: G06M1/06

CPC classification number: H04M3/4931 ,  H04M3/4933

Abstract: A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

Abstract translation: 通信辅助系统包括其中具有多个列表的数据库，每个列表包括至少一个联系人姓名和联系人信息。 提供一种用于从寻求列表的多个请求者接收传入通信的装置。 表格存储请求者的过去请求的列表，其中系统审查用于存储过去请求的列表的表格，并且基于过去请求的列表表中包含的内容，开发一个请求者列表以将促销目标定位到那时，当请求者 在请求者联系系统之列，他们被提供了促销。

公开(公告)号：WO2007100417A2

公开(公告)日：2007-09-07

申请号：PCT/US2007/000874

申请日：2007-01-11

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  BATES, Michael ,  LAMARQUE, Harry ,  McGARY, Faith ,  RILEY, Xavier

Inventor： BATES, Michael ,  LAMARQUE, Harry ,  McGARY, Faith ,  RILEY, Xavier

CPC classification number: H04M3/4935 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5237

Abstract: A directory assistance system includes a plurality of call centers, each configured to handle a directory assistance request from a caller. An ICM/IVR edge queuing module has a first IVR module and second ICM module and is coupled to each of the call centers. The ICM/IVR edge queuing module receives an incoming call from a caller and obtains interactive responses pertinent to call center routing. The ICM module routes the call to one call center among the plurality of call centers based on a type of service requested by the caller as determined by the interactive responses received by the IVR module.

Abstract translation: 目录协助系统包括多个呼叫中心，每个呼叫中​​心被配置为处理来自呼叫者的目录协助请求。 ICM / IVR边缘排队模块具有第一IVR模块和第二ICM模块，并耦合到每个呼叫中​​心。 ICM / IVR边缘排队模块接收来自呼叫者的呼入并获得与呼叫中心路由相关的交互式响应。 ICM模块基于IVR模块接收到的交互响应所确定的呼叫者请求的服务类型，将呼叫路由到多个呼叫中心中的一个呼叫中心。

公开(公告)号：WO2007064653A2

公开(公告)日：2007-06-07

申请号：PCT/US2006/045587

申请日：2006-11-29

Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith

Inventor： MCGARY, Faith

IPC: H04Q7/24

CPC classification number: H04L63/08 ,  H04L12/14 ,  H04L12/1403 ,  H04L43/062 ,  H04L63/107 ,  H04W12/06 ,  H04W80/04 ,  H04W88/18

Abstract: A system for managing wireless internet access. The system includes an interface for receiving incoming requests for wireless internet access from a plurality of subscribers. The subscribers submit requests from a wireless access provider having a plurality of geographic locations at least one request coming from one location and at least a second request coming from a different location. An authentication module authenticates account information from the subscriber. A session manager monitors each of the wireless internet access sessions of each of the subscribers. A data collection and storage module stores said session information. A mediation module supplies usage reports to the wireless access provider based on the session information from each of the subscribers at each of the plurality of locations.

Abstract translation:

用于管理无线互联网接入的系统。 该系统包括用于接收来自多个用户的进入的无线因特网接入请求的接口。 用户向具有多个地理位置的无线接入提供商提交来自一个位置的至少一个请求和来自不同位置的至少一个第二请求。 认证模块认证来自订户的账户信息。 会话管理器监视每个订户的每个无线因特网访问会话。 数据收集和存储模块存储所述会话信息。 中介模块基于来自多个位置中的每个位置处的每个订户的会话信息向无线访问提供商提供使用报告。

公开(公告)号：WO2007050781A3

公开(公告)日：2007-05-03

申请号：PCT/US2006/041827

申请日：2006-10-24

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  MCGARY, Faith ,  GOLIAN, Peter

Inventor： MCGARY, Faith ,  GOLIAN, Peter

IPC: H04L12/66

Abstract: A method for facilitating VoIP communication between VoIP providers. First and second VoIP service providers are registered with a VoIP communication system, which generates a table of registered VoIP subscribers from the first and second VoIP service providers. The information from the table is applied to a call generated from a subscriber on the first VoIP service provider, such that if the desired party is a subscriber to the second VoIP service provider as noted in the table, the call generated from the subscriber on the first VoIP service provider is sent to the desired party as a packet switched call.

公开(公告)号：WO2007050781A2

公开(公告)日：2007-05-03

申请号：PCT/US2006041827

申请日：2006-10-24

Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  GOLIAN PETER

Inventor： MCGARY FAITH ,  GOLIAN PETER

IPC: H02N1/00

CPC classification number: H04L29/06027 ,  H04L29/12094 ,  H04L61/1529 ,  H04L65/1006 ,  H04L65/1069 ,  H04M7/006 ,  H04Q2213/13034 ,  H04Q2213/13389

Abstract: A method for facilitating VoIP communication between VoIP providers. First and second VoIP service providers are registered with a VoIP communication system, which generates a table of registered VoIP subscribers from the first and second VoIP service providers. The information from the table is applied to a call generated from a subscriber on the first VoIP service provider, such that if the desired party is a subscriber to the second VoIP service provider as noted in the table, the call generated from the subscriber on the first VoIP service provider is sent to the desired party as a packet switched call.

Abstract translation: 一种促进VoIP提供商之间VoIP通信的方法。 第一和第二VoIP服务提供商被注册到VoIP通信系统，其从第一和第二VoIP服务提供商生成注册的VoIP用户的表。 来自表格的信息被应用于从第一VoIP服务提供商处的订户产生的呼叫，使得如果所需方是如表中所示的第二VoIP服务提供商的订户，则从用户在 第一VoIP服务提供商作为分组交换呼叫被发送到所需方。

公开(公告)号：WO2007008929A2

公开(公告)日：2007-01-18

申请号：PCT/US2006/026950

申请日：2006-07-12

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  BATES, Michael ,  MCGARY, Faith ,  BACON, Ian ,  BAUMEISTER, Christine

Inventor： BATES, Michael ,  MCGARY, Faith ,  BACON, Ian ,  BAUMEISTER, Christine

IPC: H04M15/00

CPC classification number: H04W4/12 ,  H04L51/14 ,  H04L51/18 ,  H04L51/38 ,  H04M3/42382 ,  H04M3/493 ,  H04M3/4931 ,  H04M7/0036 ,  H04M15/00 ,  H04M2203/2072 ,  H04M2203/652 ,  H04W4/14

Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re- contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.

Abstract translation: 增强服务平台具有用于从请求所需数据的用户接收通信的接口。 自动响应模块解析通信并检索所需的数据。 增强服务平台将所需数据排列到发送给用户的响应消息中，其中响应消息包括与允许用户重新联系增强服务平台的链接相对应的嵌入代码。 操作员辅助模块从通过链接发起的用户接收通信，以提供关于用户请求的进一步的帮助。

公开(公告)号：WO2006073762A3

公开(公告)日：2006-07-13

申请号：PCT/US2005/045823

申请日：2005-12-16

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  BAUMEISTER, Christine ,  KULIK, Natalia

Inventor： BAUMEISTER, Christine ,  KULIK, Natalia

IPC: H04M3/42

Abstract: A method is provided for operating a directory assistance system. The method includes the steps of storing a plurality of directory listings, including listings relating to identification of Voice over IP devices. A directory request is received for one of the directory listings and a call completion record is generated for providing information responsive to the directory request. The call completion record includes information relating to at least one of the Voice over IP devices, in a case where the requested information relates to a Voice over IP device. The call completion record includes information relating to a mobile phone device in a case where the requested information relates to a mobile phone device. The call completion record includes information relating to a landline device in a case where the requested information relates to a landline device.

公开(公告)号：WO2004036878A2

公开(公告)日：2004-04-29

申请号：PCT/US2003/032990

申请日：2003-10-16

Applicant: GRAPE TECHNOLOGY GROUP, INC. ,  PINES, Robert ,  WEILAND, Franklin ,  BAUMEISTER, Christine

Inventor： PINES, Robert ,  WEILAND, Franklin ,  BAUMEISTER, Christine

IPC: H04M

CPC classification number: H04M15/8033 ,  H04M3/12 ,  H04M3/42102 ,  H04M3/436 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5237 ,  H04M7/0036 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/06 ,  H04M7/12 ,  H04M7/1235 ,  H04M7/1295 ,  H04M2201/38 ,  H04M2203/2061 ,  H04M2207/20 ,  H04M2215/7435 ,  H04M2242/30 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13376

Abstract: A communication assistance system is provided having a first database with a plurality of listings, each listing having at least one contact name and a corresponding contact number. A switching device receives calls from a plurality of users desiring to access the listings and an operator terminal receives the communication from the switching device and retrieves a listing from the first database. A first route is provided for handling telephone communications between the operator terminal and the user and a second route is provided with an out-of band processor for receiving information corresponding to call completion information and to provide call completion data to the switching device for completing the call between the user and the requested listing.

Abstract translation: 提供了具有多个列表的第一数据库的通信辅助系统，每个列表具有至少一个联系人姓名和对应的联系人号码。 交换设备接收来自希望访问列表的多个用户的呼叫，并且运营商终端从交换设备接收通信并从第一数据库检索列表。 提供了用于处理运营商终端和用户之间的电话通信的第一路由，并且第二路由被提供有带外处理器，用于接收对应于呼叫完成信息的信息，并且向交换设备提供呼叫完成数据以完成 在用户和所请求的列表之间呼叫。

公开(公告)号：WO2009148574A2

公开(公告)日：2009-12-10

申请号：PCT/US2009003353

申请日：2009-06-01

Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH

Inventor： MCGARY FAITH

IPC: G10L15/18

CPC classification number: H04M3/4878 ,  G06Q30/02 ,  H04M3/42017 ,  H04M15/00 ,  H04M15/09 ,  H04M2201/12 ,  H04M2215/66

Abstract: A communication method includes the steps of receiving a call from a caller for connection to a subscriber, attempting a connection to the subscriber and retrieving a media file associated with the subscriber. The media file is played to the caller during a ring-back period of the attempted connection, playing of the media file to the caller is charged to the provider of the media file.

Abstract translation: 通信方法包括以下步骤：接收来自呼叫者的用于连接到用户的呼叫，尝试与用户的连接并检索与用户相关联的媒体文件。 在尝试连接的回铃期间，媒体文件被播放给呼叫者，向媒体文件的播放向媒体文件的提供者收费。

公开(公告)号：WO2009017659A2

公开(公告)日：2009-02-05

申请号：PCT/US2008/008989

申请日：2008-07-24

Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  RILEY, Xavier

Inventor： MCGARY, Faith ,  RILEY, Xavier

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/4878 ,  H04M3/4933 ,  H04M3/4935

Abstract: A method for providing directory assistance includes receiving a communication from a requester for a business listing and retrieving at least one first listing in response. At least one signal indicative of the status of the listing retrieved is received, and if negative, such status is conveyed to the requester. A second option is then offered to the requester, where the second option offered to the requester is for a second listing related to a same category of business as the first listing.

Abstract translation: 用于提供目录协助的方法包括接收来自请求者的用于商业列表的通信并且作为响应而检索至少一个第一列表。 接收到至少一个指示检索列表状态的信号，如果否定，则将这种状态传送给请求者。 然后向请求者提供第二种选择，其中向请求者提供的第二种选择是针对与第一种列表相同的业务类别的第二种列表。