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    文本聊天会话的转移方法、系统以及装置和坐席客户端
    1.
    发明申请
    文本聊天会话的转移方法、系统以及装置和坐席客户端 审中-公开

    公开(公告)号：WO2014056387A1

    公开(公告)日：2014-04-17

    申请号：PCT/CN2013/083571

    申请日：2013-09-16

    Applicant: 中兴通讯股份有限公司

    Inventor： 李琼芳

    IPC: H04M3/51

    CPC classification number: H04M7/0045 ,  H04M3/5191 ,  H04M3/58 ,  H04M2203/404 ,  H04M2203/552

    Abstract: 本发明公开了一种文本聊天会话的转移系统，用以解决现有技术中在文本聊天会话中被分配的用于语音通话的坐席客户端不能获取文本聊天会话中的内容信息而导致的网络传输资源浪费，处理速度低的问题。包括：CTI服务器，配置为接收用户终端发出的语音通话请求并选取用于响应语音通话请求的坐席客户端；当源坐席客户端与选取的坐席客户端不同时，向转移装置发送会话转移请求；转移装置，配置为向源坐席客户端发送会话转移消息；源坐席客户端，配置为在接收到转移装置发送的会话转移消息后，将对应于文本聊天会话的标识的文本聊天会话及相应的文本聊天会话的内容信息转移给选取的坐席客户端。本发明还公开了一种文本聊天会话的方法、装置和坐席客户端。

    METHOD AND APPARATUS FOR CONFIGURING SERVICE SETTINGS FOR A MOBILE SUBSCRIBER
    2.
    发明申请
    METHOD AND APPARATUS FOR CONFIGURING SERVICE SETTINGS FOR A MOBILE SUBSCRIBER 审中-公开
    用于配置移动订户的服务设置的方法和装置

    公开(公告)号：WO2013041125A1

    公开(公告)日：2013-03-28

    申请号：PCT/EP2011/066289

    申请日：2011-09-20

    Applicant: TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) ,  WITZEL, Andreas

    Inventor： WITZEL, Andreas

    IPC: H04L12/58 ,  H04W4/12 ,  H04W8/18 ,  H04W88/14 ,  H04W88/18

    CPC classification number: H04W8/22 ,  H04L51/046 ,  H04M3/00 ,  H04M3/42153 ,  H04M7/0045 ,  H04M2207/18 ,  H04W4/12 ,  H04W4/16 ,  H04W8/18 ,  H04W88/14 ,  H04W88/184

    Abstract: A method for configuring service settings for a mobile subscriber (18) in a mobile communication network wherein the mobile subscriber (18) is associated with a first instant communication client (1) which is adapted to communicate via an instant messaging protocol with an instant communication server (3), and wherein the instant communication server (3) is associated to a mobile switching center (2) of the mobile communication network, the method comprises the following steps: -sending, by the first instant communication client (1), an instant service command via the instant communication server (3) to a second instant communication client (50), associated with the mobile switching center (2); -converting, by the mobile switching center (2), the instant service command into a service setting message; -sending the service setting message to a user database (4) to modify service settings for the mobile subscriber (18).

    Abstract translation: 一种用于配置移动通信网络中的移动订户（18）的服务设置的方法，其中所述移动订户（18）与第一即时通信客户端（1）相关联，所述第一即时通信客户端（1）适于经由即时消息传递协议与即时通信 服务器（3），并且其中所述即时通信服务器（3）与所述移动通信网络的移动交换中心（2）相关联，所述方法包括以下步骤：由所述第一即时通信客户端（1） 通过即时通信服务器（3）到与移动交换中心（2）相关联的第二即时通信客户端（50）的即时业务命令; - 由所述移动交换中心（2）将所述即时服务命令转换成服务设置消息; - 将所述服务设置消息发送到用户数据库（4）以修改所述移动订户（18）的服务设置。

    电话客户端与即时通信客户端建立通信的方法、系统及设备
    4.
    发明申请
    电话客户端与即时通信客户端建立通信的方法、系统及设备 审中-公开

    公开(公告)号：WO2009036700A1

    公开(公告)日：2009-03-26

    申请号：PCT/CN2008/072379

    申请日：2008-09-17

    Applicant: 腾讯科技(深圳)有限公司 ,  李志宏

    Inventor： 李志宏

    IPC: H04L12/66 ,  H04L12/58 ,  H04L29/08 ,  H04M3/56

    CPC classification number: H04L51/04 ,  H04L51/14 ,  H04L67/14 ,  H04M7/0045

    Abstract: A communication system for establishing the connection between a telephone terminal and an instant messaging (IM) client is provided, which comprises: a telephone terminal, for transmitting call signals; a forwarding server, for receiving the call signals transmitted by the telephone terminal, determining the IM client requiring communication connection with the telephone terminal according to the IM client's identifier included in the call signal, generating the connection request message, and transmitting the connection request message to the IM client. A forwarding server, comprises an information transmitting/receiving unit and a processing unit, wherein the information transmitting/receiving unit is used to receive call signals transmitted by the telephone terminal, and transmit the connection request message from the processing unit to the IM client which is determined by the processing unit; the processing unit is used to determine the IM client requiring communication connection with the telephone terminal according to the IM client's identifier included in the call signal, generate a connection request message, and control the information transmitting/receiving unit to transmit the connection request message to the said IM client.

    METHOD AND SYSTEM FOR PROVIDING A CAMP-ON HOLD SERVICE
    5.
    发明申请
    METHOD AND SYSTEM FOR PROVIDING A CAMP-ON HOLD SERVICE 审中-公开
    提供持卡服务的方法和系统

    公开(公告)号：WO2007058714A2

    公开(公告)日：2007-05-24

    申请号：PCT/US2006/039367

    申请日：2006-10-06

    Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  CABALLERO-MC CANN, Denise, G.

    Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  CABALLERO-MC CANN, Denise, G.

    IPC: H04M3/42

    CPC classification number: H04M3/4286 ,  H04M7/0045

    Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

    Abstract translation: 一种用于提供驻留保持服务的方法，包括检测第一用户和第二用户之间的保持状态，并通过将呼叫置于保持状态来建立呼叫保持。 该方法还包括接收来自第二用户的请求，以驻留在呼叫保持状态并且在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信的指示，并且通知第二用户第一用户可用于继续与第二用户的通信。

    SYSTEMS AND METHODS FOR ADVANCED COMMUNICATIONS AND CONTOL
    6.
    发明申请
    SYSTEMS AND METHODS FOR ADVANCED COMMUNICATIONS AND CONTOL 审中-公开
    高级通信和隐私的系统和方法

    公开(公告)号：WO2006044452A2

    公开(公告)日：2006-04-27

    申请号：PCT/US2005/036663

    申请日：2005-10-13

    Applicant: PULVER. COM

    Inventor： PULVER, Jeffrey, L. ,  FORD, Carl, S. ,  GUY, Edward, T., III ,  TOGA, James, M.

    IPC: H04M1/663

    CPC classification number: H04M7/003 ,  H04L12/185 ,  H04L51/04 ,  H04M7/0045

    Abstract: Methods and systems for telecommunications operations and controls include (1) an enhanced text message process or methodology that allows a remote user who does not have, already installed, a specialized voice telephony program to nevertheless place and participate in a voice call, (2) call admission control using a “degrees of separation” metric, (3) real time controlled sharing of contact (buddy) lists, (4) multi-service instance messaging conferences, and (5) “meta buddies” or buddy lists that can be automatically imported and made part of a user's own buddy list.

    Abstract translation: 用于电信操作和控制的方法和系统包括（1）增强的文本消息过程或方法，其允许没有已经安装专用语音电话程序的远程用户仍然放置和参与语音呼叫，（2） 使用“分离度”度量的呼叫准入控制，（3）实时控制的联系（好友）列表共享，（4）多业务实例消息会议，以及（5）可以是“元朋友”或好友列表 自动导入并成为用户自己的好友列表的一部分。

    TELECOMMUNICATION SYSTEM COMPRISING PLATFORM FOR ACTIVATION AND CONTROL OF TELEPHONY SERVICES
    9.
    发明申请
    TELECOMMUNICATION SYSTEM COMPRISING PLATFORM FOR ACTIVATION AND CONTROL OF TELEPHONY SERVICES 审中-公开
    电信系统包括用于电话服务的激活和控制的平台

    公开(公告)号：WO2003084199A1

    公开(公告)日：2003-10-09

    申请号：PCT/EP2003/001747

    申请日：2003-02-19

    Applicant: KONINKLIJKE KPN N.V. ,  VAN DER WERFF, Martin, Remco ,  VONDER, Matthijs, Raymond ,  VAN DER WAAIJ, Bram, Dirk

    Inventor： VAN DER WERFF, Martin, Remco ,  VONDER, Matthijs, Raymond ,  VAN DER WAAIJ, Bram, Dirk

    IPC: H04M3/42

    CPC classification number: H04M7/003 ,  H04L63/10 ,  H04L69/08 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/4228 ,  H04M3/42297 ,  H04M3/436 ,  H04M7/0045 ,  H04M2203/4536

    Abstract: Services platform (3) linking a services network (1) with a telephony network (2) and providing, to components (4,5) of the services network, access to components (PSTN, GPRS, UMTS, INMARSAT etc) of the telephony network. First adapters (9) invoke telephony components using several different telephony related protocols, while second adapters (13) invoke service components (11) using different protocols. Service components (11) are fit for execution of a consistent set of actions in the telephony network (2), communicated to and/or from the telephony network via the relevant first protocol adapter or adapters (9), under control of said components (4, 5) of the services network, communicated to and/or from the services network via the relevant second protocol adapter of adapters (13). The service components preferably are implemented as Enterprise JAVA Beans (EJB): the first and-or second adapters (9) Message Driven beans, and the service components (11) Session Driven (SD) beans, exchanging data with one or more Entity beans (14).

    Abstract translation: 服务平台（3）将服务网络（1）与电话网络（2）相链接，并向服务网络的组件（4,5）提供对电话的组件（PSTN，GPRS，UMTS，INMARSAT等）的访问 网络。 第一适配器（9）使用若干不同的电话相关协议来调用电话组件，而第二适配器（13）使用不同协议调用服务组件（11）。 服务组件（11）适合在电话网络（2）中执行一组一致的动作，经由相关的第一协议适配器或适配器（9）在所述组件的控制下传送到电话网络和/或从电话网络传送 4，5），经由适配器（13）的相关第二协议适配器传送到和/或从服务网络传送。 服务组件优选地实现为企业JAVA Bean（EJB）：第一和第二适配器（9）消息驱动bean和服务组件（11）会话驱动（SD）bean，与一个或多个实体bean交换数据 （14）。

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