公开(公告)号：WO1995023478A1

公开(公告)日：1995-08-31

申请号：PCT/US1995002441

申请日：1995-02-27

Applicant: EXECUTONE INFORMATION SYSTEMS, INC.

Inventor： EXECUTONE INFORMATION SYSTEMS, INC. ,  YACENDA, Michael, W. ,  CHACO, John ,  YARON, Ram

IPC: H04M11/02

CPC classification number: H04M3/42127 ,  G08B3/1083 ,  H04M3/382 ,  H04M3/42229 ,  H04M3/42314 ,  H04M3/436 ,  H04M3/5108 ,  H04M3/527 ,  H04M11/022 ,  H04M2242/30 ,  Y10S379/903 ,  Y10S379/913 ,  Y10S379/914

Abstract: A telephone communication system having a locator system for locating telephone users and generating location information. The telephone communication system includes a plurality of telephone functions which are user accessible for usage in conjunction with the location information. Each telephone (12, 14, 16) of the system may be configured to facilitate interactive control and selection of the system features by the users.

Abstract translation: 一种具有用于定位电话用户并产生位置信息的定位系统的电话通信系统。 电话通信系统包括用户可访问的多个电话功能，以便与位置信息一起使用。 系统的每个电话（12,14,16）可以被配置为便于用户对系统特征的交互控制和选择。

公开(公告)号：WO1995001617A1

公开(公告)日：1995-01-12

申请号：PCT/US1994007381

申请日：1994-06-30

Applicant: EXECUTONE INFORMATION SYSTEMS, INC.

Inventor： EXECUTONE INFORMATION SYSTEMS, INC. ,  CHACO, John ,  RAM, Yaron

IPC: G07C09/00

CPC classification number: G06K7/10079 ,  G07C9/00111 ,  G08B3/1083 ,  G08B5/222

Abstract: An object location system for locating and communicating with personnel or objects within a facility. Remote badges are coupled to respective objects or personnel to be located. The badges include transmission means for transmitting identification information associated with their respective objects or personnel. Operational parameters are stored in the badges and are monitored for controlling the operation of the badges. The badge may be in the form of a wristband.

Abstract translation: 用于定位和与设施内的人员或物体通信的物体定位系统。 远程徽章耦合到要定位的相应对象或人员。 徽章包括用于发送与其各自对象或人员相关联的识别信息的传输装置。 操作参数存储在徽章中，并被监控以控制徽章的操作。 徽章可以是腕带的形式。

公开(公告)号：WO1994022098A1

公开(公告)日：1994-09-29

申请号：PCT/US1994002114

申请日：1994-02-28

Applicant: EXECUTONE INFORMATION SYSTEMS, INC.

Inventor： EXECUTONE INFORMATION SYSTEMS, INC. ,  CHACO, John ,  HERSH, Israel ,  ORLOVSKY, Dmitry ,  VINCENS, Joe

IPC: G06F15/42

CPC classification number: H04M11/027 ,  G06F19/00 ,  G06F19/3418 ,  G08B5/222 ,  G16H10/65 ,  G16H40/20 ,  G16H80/00

Abstract: The present invention relates to a patient care and communication system which utilizes a central processing system and a plurality of remote stations electrically connected to the central processing system to facilitate audio, visual and data communications. The central processing system facilitates the audio, visual and data communications between the plurality of remote stations, and includes a system for determining which of the plurality of remote stations are transmitting the audio, visual and data communications and which of the plurality of remote stations are to receive the audio, visual and data communications. The central processing system also includes a system which establishes a communication link between the transmitting stations and the receiving stations. The remote stations include a processing system which also facilitates the audio, visual and data communications and a display for displaying the visual communications.

Abstract translation: 本发明涉及利用中央处理系统和电连接到中央处理系统的多个远程站的便利音频，视觉和数据通信的病人护理和通信系统。 中央处理系统促进多个远程站之间的音频，视觉和数据通信，并且包括用于确定多个远程站中的哪一个正在发送音频，视频和数据通信的系统以及多个远程站中的哪一个 接收音频，视频和数据通信。 中央处理系统还包括建立发送站和接收站之间的通信链路的系统。 远程站包括还促进音频，视频和数据通信的处理系统以及用于显示可视通信的显示器。

公开(公告)号：WO1995033325A2

公开(公告)日：1995-12-07

申请号：PCT/US1995006443

申请日：1995-05-23

Applicant: EXECUTONE INFORMATION SYSTEMS, INC.

Inventor： EXECUTONE INFORMATION SYSTEMS, INC. ,  CLARE, William, K. ,  SUNDBY, Donn, P.

IPC: H04M00/00

CPC classification number: H04M3/51 ,  H04M3/10 ,  H04M3/36 ,  H04M3/42102 ,  H04M3/42365 ,  H04M3/5175 ,  H04M3/523 ,  H04M3/5238 ,  H04M2201/38 ,  H04M2242/30 ,  H04Q2213/13072 ,  H04Q2213/13166 ,  H04Q2213/13175 ,  H04Q2213/13349

Abstract: An agent supervising system is used in a telephone call management and distribution system having a plurality of telephone stations assigned to a plurality of agents. The agent supervising system displays agent activities using distinctive color highlighting and text or icon depictions corresponding to agent identification, location and status information on a map representation and in a directory listing graphically represented on a display at the supervisor's station. The agent supervising system also interacts with an agent locating system for locating agents and displaying the agents on the map representation on the supervisor's display. The prediction of pending abandonment of queued calls and color alarms indicating such pending loss of calls are also provided and the potential financial impact of pending loss of calls are determined and displayed.

Abstract translation: 在具有分配给多个代理的多个电话台的电话呼叫管理和分发系统中使用代理监督系统。 代理监督系统使用独特的颜色突出显示代理活动，以及对应于地图表示上的代理识别，位置和状态信息的文本或图标描绘以及在主管站的显示器上图形表示的目录列表。 代理监督系统还与代理定位系统进行交互，以定位代理，并在主管显示器上的地图表示上显示代理。 还提供了等待放弃排队呼叫和颜色警报的预测，指示这种未决的呼叫丢失，并确定和显示未决丢失呼叫的潜在财务影响。

公开(公告)号：WO1995023378A2

公开(公告)日：1995-08-31

申请号：PCT/US1995002440

申请日：1995-02-27

Applicant: EXECUTONE INFORMATION SYSTEMS, INC.

Inventor： EXECUTONE INFORMATION SYSTEMS, INC. ,  CHACO, John ,  HERSH, Israel ,  ORLOVSKI, Dmitry ,  VINCENS, Joe ,  RAM, Yaron

IPC: G06F15/42

CPC classification number: G06F19/3418 ,  G06F19/00 ,  G06K7/10079 ,  G07C9/00111 ,  G08B3/1083 ,  G08B5/222 ,  G16H10/60 ,  G16H40/20 ,  G16H80/00 ,  H04M11/027 ,  Y10S128/903 ,  Y10S128/904

Abstract: The present invention relates to a patient care and communication system which utilizes a central processing system and a plurality of remote stations electrically connected to the central processing system to facilitate visual and data communications. Each remote station includes telephone circuitry which is connected to a private branch exchange for telephones communications between stations. In addition, the private branch exchange is connected to a telephone exchange and a plurality of telephones for facilitating telephone communication therebetween. The central processing system facilitates the visual and data communications between the plurality of remote stations, and includes a system for determining which of the plurality of remote stations are transmitting the visual and data communications and which of the plurality of remote stations are to receive the visual and data communications. The central processing system also includes a system which establishes a communication link between the transmitting stations and the receiving stations. The remote stations include a processing system which also facilitates the visual, data and telephone communications and a display for displaying the visual communications. The present invention also includes a staff and/or patient locator system, in which each remote station includes an infrared receiver that receives infrared transmissions from a portable transmitter worn by a staff member or patient. The infrared transmissions include identity information associated with the person wearing the transmitter. The identity information is then transferred to the central processing system which determines the identity and location of each person wearing a portable transmitter.

Abstract translation: 本发明涉及利用中央处理系统和电连接到中央处理系统的多个远程站的患者护理和通信系统，以便于视觉和数据通信。 每个远程站包括连接到专用分支交换机的电话电路，用于站之间的电话通信。 此外，私人交换机连接到电话交换机和多个电话，以便于它们之间的电话通信。 中央处理系统有助于多个远程站之间的视觉和数据通信，并且包括用于确定多个远程站中的哪一个正在发送视觉和数据通信的系统以及多个远程站中的哪一个将要接收视觉 和数据通信。 中央处理系统还包括建立发送站和接收站之间的通信链路的系统。 远程站包括一个处理系统，它也便于视觉，数据和电话通信以及用于显示可视通信的显示器。 本发明还包括工作人员和/或患者定位器系统，其中每个远程站包括接收由工作人员或患者佩戴的便携式发射机的红外传输的红外接收器。 红外传输包括与佩戴发射机的人相关联的身份信息。 然后将身份信息传送到中央处理系统，该中央处理系统确定佩戴便携式发射机的每个人的身份和位置。

公开(公告)号：WO1995008236A2

公开(公告)日：1995-03-23

申请号：PCT/US1994010516

申请日：1994-09-16

Applicant: EXECUTONE INFORMATION SYSTEMS, INC. ,  RAMOT, Danny ,  BLAMEY, Jeffrey, L.

Inventor： EXECUTONE INFORMATION SYSTEMS, INC.

IPC: H04M03/50

CPC classification number: H04M3/523 ,  H04M3/2281 ,  H04M3/36 ,  H04M3/5158 ,  H04M3/5175 ,  H04M2201/38

Abstract: A telephone system provides dynamic inbound/outbound call management for a telemarketing campaign to automatically initiate outbound telephone calls for outbound agents, with outbound agents redesignated as inbound agents to answer inbound calls as needed according to at least one threshold of number or duration of waiting calls or number or duration of waiting inbound agents. Each agent's work area (35) includes a telephone station (40) having a display (30) and an input device (32). The telephone stations (40) are coupled to a server (20) via a network, and the telephone system includes appointment and calendar functions with pop-up menus. The server (20) is also coupled to an automatic dialer (50) and to a private branch exchange (60). When the server (20) assigns an outbound call to an outbound agent, the server sends information about the party called to the outbound agent's telephone station for display simultaneous with connecting the called party to the outbound agent. The telephone system allows each agent to control all telephone functions through the telephone station using the display (30) and input device (32). Each agent may dial and control additional calls using the input device (32), including central office calls, intercom calls and paging. As each outbound call is initiated or completed, system parameters are adjusted to maintain a predetermined minimum number of busy outbound agents. The adjustments also maintain the percentage of unattended outbound calls for which no outbound agent is available.

Abstract translation: 电话系统为电话营销活动提供动态入站/出站呼叫管理，以自动发起出站代理的出站电话呼叫，出站代理重新指定为入站代理，根据需要根据至少一个等待呼叫的号码或持续时间的阈值来应答来电 或等待入站代理人的号码或持续时间。 每个代理的工作区域（35）包括具有显示器（30）和输入设备（32）的电话站（40）。 电话站（40）经由网络耦合到服务器（20），并且电话系统包括具有弹出菜单的预约和日历功能。 服务器（20）还耦合到自动拨号器（50）和专用交换机（60）。 当服务器（20）向出站代理分配出站呼叫时，服务器将呼叫方的信息发送到出站代理的电话台，以便与呼叫方连接到出站代理。 电话系统允许每个代理通过使用显示器（30）和输入设备（32）的电话台控制所有电话功能。 每个代理可以使用输入设备（32）拨打并控制附加呼叫，包括中心局呼叫，对讲呼叫和寻呼。 当每个出站呼叫被启动或完成时，系统参数被调整以维持预定的最小数量的繁忙出站代理。 这些调整还可以保持没有出站代理可用的无人值守呼出呼叫的百分比。