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    METHOD AND APPARATUS FOR CONTENT PRESENTATION IN ASSOCIATION WITH A COMMUNICATION CONNECTION
    1.
    发明申请
    METHOD AND APPARATUS FOR CONTENT PRESENTATION IN ASSOCIATION WITH A COMMUNICATION CONNECTION 审中-公开
    用于与通信连接相关的内容介绍的方法和装置

    公开(公告)号：WO2017048325A1

    公开(公告)日：2017-03-23

    申请号：PCT/US2016/025909

    申请日：2016-04-04

    Applicant: BROWN, Wendell D.

    Inventor： BROWN, Wendell D.

    IPC: H04M3/02 ,  H04M3/42 ,  H04M7/00 ,  H04M3/487

    CPC classification number: H04M3/02 ,  H04M3/42042 ,  H04M3/4872 ,  H04M3/4878 ,  H04M7/0027 ,  H04M2201/14 ,  H04M2203/2038

    Abstract: A method and apparatus are provided for presenting content to a caller and/or a called party in association with a telephone call or other communication connection. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call, and may be related to a party participating in the call or may be related to a third party. Presentation of specified content may include assisted sharing, wherein both parties view the same content and one guides or assists the other. A received call may be split into signal and voice channels, with the signal channel used to notify a call controller of the call and the voice channel being directed to an agent selected by the call controller to handle the call.

    Abstract translation: 提供了一种方法和装置，用于将呼叫者和/或被叫方与电话呼叫或其他通信连接相关联地呈现内容。 内容可以被预先呈现（在被叫方的电话振铃之前），通话和/或后呼叫中，并且可能与参与呼叫的一方有关，或可能与第三方有关。 指定内容的呈现可以包括辅助共享，其中双方查看相同的内容，一个指导或协助另一个。 接收到的呼叫可以被分割成信号和语音信道，信号信道用于通知呼叫控制器呼叫，并且语音信道被定向到由呼叫控制器选择的代理来处理呼叫。

    METHODS AND APPARATUS FOR ENABLING CALL-BACK COMMUNICATION WITH A CALL CENTRE
    2.
    发明申请
    METHODS AND APPARATUS FOR ENABLING CALL-BACK COMMUNICATION WITH A CALL CENTRE 审中-公开
    使用呼叫中心启用回拨通信的方法和设备

    公开(公告)号：WO2015140534A1

    公开(公告)日：2015-09-24

    申请号：PCT/GB2015/050775

    申请日：2015-03-17

    Applicant: GEOMANT UK LIMITED

    Inventor： LAFONE-WARD, David

    IPC: H04M3/42 ,  H04M7/00 ,  H04M3/523

    CPC classification number: H04M7/0048 ,  H04M3/42382 ,  H04M3/5231 ,  H04M7/003 ,  H04M2203/2038 ,  H04M2203/2072 ,  H04M2203/652

    Abstract: A method comprising: receiving a first message from a first device requesting telephonic communication with a second device, the first message including data associated with a user of the first device; determining one or more contexts from the data of the received first message; and controlling provision of the determined one or more contexts to a user of the second device.

    Abstract translation: 一种方法，包括：从第一设备接收请求与第二设备的电话通信的第一消息，所述第一消息包括与所述第一设备的用户相关联的数据; 从所接收的第一消息的数据确定一个或多个上下文; 以及向所述第二设备的用户控制所确定的一个或多个上下文的提供。

    PARTICIPANT PROFILING IN A CONFERENCING SYSTEM
    7.
    发明申请
    PARTICIPANT PROFILING IN A CONFERENCING SYSTEM 审中-公开
    参与系统中的参与者配置

    公开(公告)号：WO2011137291A3

    公开(公告)日：2012-03-08

    申请号：PCT/US2011034456

    申请日：2011-04-29

    Applicant: AMERICAN TELECONFERENCING SERV ,  JONES BOLAND T ,  GUTHRIE DAVID MICHAEL ,  STEWART PETER

    Inventor： JONES BOLAND T ,  GUTHRIE DAVID MICHAEL ,  STEWART PETER

    IPC: G06F15/16 ,  G06F3/048 ,  G06F3/14 ,  G06F17/30

    CPC classification number: G06F3/0486 ,  G06F3/0421 ,  G06F3/043 ,  G06F3/044 ,  G06F3/045 ,  G06F3/0481 ,  G06F3/0488 ,  H04L12/1818 ,  H04L65/1006 ,  H04L65/104 ,  H04L65/105 ,  H04L65/4038 ,  H04M3/562 ,  H04M3/565 ,  H04M3/567 ,  H04M7/0027 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/2038 ,  H04M2203/655

    Abstract: Various embodiments of systems, methods, and computer programs are disclosed for profiling participants in a virtual conference. One embodiment is a method for profiling participants in a virtual conference. One such method comprises: a server establishing an audio conference between a first participant and a second participant via a communication network; the server presenting a conference user interface to a first computing device associated with the first participant and a second computing device associated with the second participant, the conference user interface displaying a first object identifying the first participant in association with a first audio indicator and a second object identifying the second participant in association with a second audio indicator; the server presenting, in the conference user interface, a participant profile control associated with the first participant for specifying one or more profile parameters associated with the first participant; the second participant, via the second computing device and during the audio conference: selecting the participant profile control associated with the first participant; and specifying the one or more or more profile parameters associated with the first participant; and the server storing the specified parameters from the second participant in association with a participant identifier associated with the first participant.

    Abstract translation: 公开了用于在虚拟会议中分析参与者的系统，方法和计算机程序的各种实施例。 一个实施例是用于对虚拟会议中的参与者进行分析的方法。 一种这样的方法包括：经由通信网络在第一参与者和第二参与者之间建立音频会议的服务器; 所述服务器向与所述第一参与者相关联的第一计算设备呈现会议用户界面，以及与所述第二参与者相关联的第二计算设备呈现会议用户界面，所述会议用户界面显示与第一音频指示符相关联地标识所述第一参与者的第一对象， 识别与第二音频指示符相关联的第二参与者的对象; 所述服务器在所述会议用户界面中呈现与所述第一参与者相关联的参与者简档控件，用于指定与所述第一参与者相关联的一个或多个简档参数; 第二参与者，经由第二计算设备和在音频会议期间：选择与第一参与者相关联的参与者简档控制; 以及指定与所述第一参与者相关联的所述一个或多个轮廓参数; 以及所述服务器存储来自所述第二参与者的指定参数与与所述第一参与者相关联的参与者标识符相关联。

    SYSTEMS, METHODS, AND COMPUTER PROGRAMS FOR CONTROLLING PRESENTATION VIEWS IN AN ONLINE CONFERENCE
    8.
    发明申请
    SYSTEMS, METHODS, AND COMPUTER PROGRAMS FOR CONTROLLING PRESENTATION VIEWS IN AN ONLINE CONFERENCE 审中-公开
    用于控制在线会议上的演示视图的系统，方法和计算机程序

    公开(公告)号：WO2011137277A3

    公开(公告)日：2012-02-09

    申请号：PCT/US2011034421

    申请日：2011-04-29

    Applicant: AMERICAN TELECONFERENCING SERV ,  JONES BOLAND T ,  GUTHRIE DAVID MICHAEL

    Inventor： JONES BOLAND T ,  GUTHRIE DAVID MICHAEL

    IPC: G06F3/048 ,  G06F3/14 ,  G06F15/16

    CPC classification number: H04M3/567 ,  H04M3/562 ,  H04M3/565 ,  H04M7/0027 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/2038 ,  H04M2203/655

    Abstract: Various embodiments of systems, methods, and computer programs are disclosed for controlling presentation views in an online conference. One embodiment is a method for controlling presentation views in an online conference. One such method comprises: a conferencing system establishing an audio conference, via a communication network, between a plurality of participants; the conferencing system configuring a conference user interface to be presented to the plurality of participants via a corresponding client device in communication with the conference system via the communication network, the conference user interface having a participant view in which each of the plurality of participants are identified with a unique participant object having a graphical representation specified by the corresponding participant and a screen sharing view in which content presented in a first screen of a first client device associated with a first participant may be simultaneously presented in a second screen of a second client device associated with a second participant during a screen sharing session; and the conference user interface enabling the participants to selectively display one or more of the participant view and the screen sharing view during the screen sharing session.

    Abstract translation: 公开了系统，方法和计算机程序的各种实施例，用于控制在线会议中的呈现视图。 一个实施例是用于在线会议中控制呈现视图的方法。 一种这样的方法包括：通过通信网络在多个参与者之间建立音频会议的会议系统; 所述会议系统配置会议用户界面，经由经由所述通信网络与所述会议系统通信的对应客户端设备呈现给所述多个参与者，所述会议用户界面具有参与者视图，所述参与者视图中的每个所述参与者被识别 具有具有由相应参与者指定的图形表示的唯一参与对象和屏幕共享视图，其中呈现在与第一参与者相关联的第一客户端设备的第一屏幕中的内容可以同时呈现在第二客户端设备的第二屏幕中 在屏幕共享会话期间与第二参与者相关联; 以及会议用户界面，使得参与者能够在屏幕共享会话期间选择性地显示参与者视图和屏幕共享视图中的一个或多个。

    CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS
    9.
    发明申请
    CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS 审中-公开
    电子商务环境中的交叉通道识别

    公开(公告)号：WO2011005497A3

    公开(公告)日：2011-04-14

    申请号：PCT/US2010039430

    申请日：2010-06-22

    Applicant: ART TECHNOLOGY GROUP INC ,  COLEMAN BARRY GORDON ,  MUSZYNSKI STEPHANE SAMUEL

    Inventor： COLEMAN BARRY GORDON ,  MUSZYNSKI STEPHANE SAMUEL

    IPC: H04L12/66

    CPC classification number: H04M3/42068 ,  H04M3/5191 ,  H04M7/0027 ,  H04M7/1205 ,  H04M2203/2038

    Abstract: A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.

    Abstract translation: 用于为源自用户的PSTN电话呼叫提供上下文信息的技术包括从可用电话号码池中动态选择电话号码（或邀请码或其组合） 在网页中向用户显示选择的电话号码; 接收对应于用户的上下文信息; 在动态选择的电话号码上接收呼入电话呼叫，将呼入呼叫连接到呼叫中心的呼出呼叫，并将该上下文信息提供给与呼出呼叫连接的代理相对应的计算机。 上下文信息可以包括由用户查看的网页，并且可以足以提供共同浏览能力。 该技术可以在具有或不具有基于会话的网页的情况下使用，并且可以由向用户或第三方服务提供商提供网页内容的服务器执行。

    CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS
    10.
    发明申请
    CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS 审中-公开
    电子商务环境中的跨渠道识别

    公开(公告)号：WO2011005497A2

    公开(公告)日：2011-01-13

    申请号：PCT/US2010/039430

    申请日：2010-06-22

    Applicant: ART TECHNOLOGY GROUP, INC. ,  COLEMAN, Barry, Gordon ,  MUSZYNSKI, Stéphane, Samuel

    Inventor： COLEMAN, Barry, Gordon ,  MUSZYNSKI, Stéphane, Samuel

    IPC: H04L12/66

    CPC classification number: H04M3/42068 ,  H04M3/5191 ,  H04M7/0027 ,  H04M7/1205 ,  H04M2203/2038

    Abstract: A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.

    Abstract translation: 用于为从用户发起的PSTN电话提供上下文信息的技术包括从可用电话号码池中动态地选择电话号码（或邀请码或其组合）; 在网页中向所述用户显示所选择的电话号码; 接收与用户对应的上下文信息; 在所述动态选择的电话号码上接收来话电话，将所述来电连接到呼叫中心的呼出呼叫，以及将所述上下文信息提供给与所述呼出连接到的代理相对应的计算机。 上下文信息可以包括由用户查看的网页，并且可以足以提供共同浏览能力。 该技术可以与或不使用基于会话的网页一起使用，并且可以由向用户或第三方服务提供商提供网页内容的服务器来执行。

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